Full Time Framer

📍 Job Overview

Job Title: Full Time Framer

Company: Michaels Stores

Location: Store - 143,145,147 W Lee Hwy, Ste 120, Warrenton, VA, United States

Job Type: FULL_TIME

Category: Retail Operations / Sales

Date Posted: 2026-06-08

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is integral to the customer experience within the custom framing department, focusing on building strong customer relationships and delivering bespoke framing solutions.

• Responsibilities include driving sales and production targets through personalized design consultations and high-quality order fulfillment, directly impacting store revenue.

• The position requires maintaining visual merchandising standards across the custom framing area, ready-made frame displays, and other assigned retail zones to enhance customer shopping.

• Candidates will engage in all aspects of retail operations, from customer interaction and sales to inventory management, cash handling, and supporting omnichannel initiatives.

📝 Enhancement Note: While the title is "Framer," the responsibilities clearly indicate a customer-facing sales and service role within the framing department, emphasizing relationship building and solution selling, common in retail operations. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology aimed at driving custom framing sales, a key revenue driver for Michaels.

📈 Primary Responsibilities

• Execute the Elevated ABC Deliver sales methodology to build strong customer relationships and provide personalized custom framing solutions, driving sales and production targets.

• Complete custom framing orders with a high degree of quality and within established production timelines, ensuring customer satisfaction and repeat business.

• Maintain the visual presentation and stock levels of the ready-made frame department, SISO (Specialty In Store Only) items, and directed replenishment areas to optimize the customer shopping experience.

• Provide exceptional customer service, including acknowledging customers, assisting with product location, offering solutions, and ensuring a safe, clean, and well-merchandised store environment.

• Operate the cash register and execute cash handling procedures to company standards, ensuring accuracy and compliance.

• Participate actively in truck un-loading and stocking processes, adhering to Standard Operating Procedures (SOPs) to maintain inventory accuracy and store readiness.

• Support company-wide shrink and safety programs, contributing to a secure and efficient operational environment.

• Collaborate effectively with team members, demonstrating respect, positivity, and a commitment to organizational values and vision.

• Assist with and support omnichannel processes, such as buy online, pick up in-store (BOPIS) and ship from store, to provide a seamless customer experience.

📝 Enhancement Note: The responsibilities cover a broad spectrum of retail operations, from direct sales and production to inventory management and customer service. The emphasis on "Elevated ABC Deliver" and "Custom Framing solutions" highlights the sales-driven nature of the role, directly contributing to revenue generation through specialized services.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated, it is a common prerequisite for operating equipment and understanding procedures.

Experience: 0-2 years of experience in a customer-facing role, with a focus on sales, service, or a related field. Prior retail experience is preferred.

Required Skills:

• Basic computer skills for point-of-sale (POS) operations and potential inventory systems.

• Basic measuring skills essential for accurate custom framing order specification.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Proficiency in cash handling and operating a cash register.

• Strong customer service skills to build rapport and provide solutions.

• Understanding of merchandising principles to maintain store presentation. Preferred Skills:

• Previous retail sales experience, particularly in consultative selling or custom product environments.

• Experience selling products and/or services directly to customers, demonstrating persuasive and solution-oriented abilities.

• Familiarity with inventory management or replenishment processes.

• Knowledge of art, design, or framing techniques would be a significant asset.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections directly translate into required and preferred skills. The "basic computer skills" and "basic measuring skills" are foundational, while operating framing equipment and selling experience are key differentiators for success in this revenue-generating role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples of how they have successfully applied customer service and sales skills in previous roles.

• Demonstrate an understanding of how to translate customer needs into tangible product solutions, akin to a mini-case study of a challenging customer interaction or a successful sale.

• Showcase an ability to follow Standard Operating Procedures (SOPs) and contribute to efficient workflow processes within a retail environment.

• Be prepared to discuss how you would approach measuring your own success in sales and production targets, reflecting an understanding of key performance indicators (KPIs). Process Documentation:

• Candidates should be prepared to discuss their understanding of following established Standard Operating Procedures (SOPs) for sales, production, and customer service.

• Discuss how they would contribute to maintaining efficient workflow in the framing department, from initial customer consultation to order completion.

• Be ready to articulate how they would measure their performance against sales and production goals, demonstrating an analytical approach to operational efficiency.

📝 Enhancement Note: For an entry-level role like this, a formal "portfolio" in the traditional sense (e.g., design work) is unlikely. The emphasis here is on demonstrating practical application of skills through examples of past experiences, particularly in sales, customer service, and process adherence. The "Process & Systems Portfolio Requirements" section is framed to reflect how candidates can showcase these competencies verbally or through prepared examples.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a Full-Time Framer/Sales Associate role with 0-2 years of experience in Warrenton, VA, the estimated salary range is likely between $13.00 - $17.00 per hour. This estimate considers the cost of living in the Northern Virginia region and typical retail compensation structures.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off: Accrued paid time off for vacation, personal days, and sick leave.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Potential for 401(k) matching, life insurance, and other wellness programs as part of a robust benefits package.

Working Hours: This is a full-time position, typically around 40 hours per week. Work hours will include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is expected.

📝 Enhancement Note: Salary information was not provided, so an estimated range has been generated using industry benchmarks for similar retail roles in the specified geographic area. The benefits listed are directly taken from the provided company description, highlighting the value proposition for full-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels Stores operates within the highly competitive arts, crafts, and home decor retail sector, offering a wide range of products and services. The custom framing service is a significant differentiator, providing a high-margin revenue stream.

Company Size: Michaels operates over 1,300 stores across North America, employing a substantial workforce. This large scale implies established operational processes, training programs, and corporate support structures.

Founded: Founded in 1973, Michaels has a long-standing history in the retail landscape, headquartered in Irving, Texas. This longevity suggests stability and a deep understanding of its market and customer base.

Team Structure:

• The framing department likely operates as a specialized unit within the larger store team, with a dedicated Framer and potentially a Framing Manager or Assistant Store Manager overseeing operations.

• Reporting structure typically involves direct reporting to a store manager or department lead, with collaboration across various store functions (e.g., sales floor associates, cashiers).

• Cross-functional collaboration is essential, involving interactions with sales associates for customer referrals, inventory teams for stock management, and potentially corporate support for operational guidance. Methodology:

• Data analysis for retail operations focuses on sales performance, inventory turnover, customer traffic, and conversion rates, all of which inform operational decisions and strategies.

• Workflow planning and optimization are critical for managing custom order production efficiently, ensuring timely delivery and high-quality output within the framing department.

• Automation and efficiency practices are leveraged through POS systems, inventory management software, and potentially specialized framing software to streamline operations and reduce manual effort.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is derived from the provided description, emphasizing its position as a large-scale retailer with a specialized service offering. The "Methodology" section infers typical retail operations practices relevant to a framing department within a large chain.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position (0-2 years experience) within retail operations, specifically focused on sales and production within a specialized department. It serves as a foundational role for developing customer service, sales, and operational skills.

Reporting Structure: The Framer will typically report to a Store Manager, Assistant Store Manager, or a dedicated Framing Manager, depending on the store's hierarchy and size. This structure provides direct oversight and guidance on performance and operational adherence.

Operations Impact: The Framer's impact on revenue is direct and significant through the sale of custom framing solutions, which are often high-value transactions. By building customer relationships and providing quality service, they also contribute to customer loyalty and repeat business, positively influencing overall store performance and profitability.

Growth Opportunities:

• Skill Advancement: Opportunity to become an expert in custom framing techniques, design consultation, and advanced sales strategies, potentially leading to a Senior Framer or Framing Specialist role.

• Retail Management: Progression into roles such as Sales Associate, Key Holder, Assistant Store Manager, or Store Manager, requiring broader retail management and leadership skills.

• Cross-Departmental Experience: Potential to gain experience in other store departments, leading to a more comprehensive understanding of retail operations and a broader skill set.

📝 Enhancement Note: The analysis focuses on the typical career trajectory within a large retail organization like Michaels, starting from a specialized role and outlining potential paths for advancement into broader operational and management responsibilities.

🌐 Work Environment

Office Type: This is a retail store environment, specifically within a Michaels Arts & Crafts store. The work is performed on the sales floor and within the dedicated custom framing shop area.

Office Location(s): The specific location is Store - 143,145,147 W Lee Hwy, Ste 120, Warrenton, VA. This is a customer-facing retail location.

Workspace Context:

• The workspace includes the sales floor, which requires constant interaction with customers and maintaining visual merchandising standards.

• The framing shop environment involves specialized equipment such as a glass cutter and heat press, requiring adherence to safety protocols.

• The environment is dynamic, with varying customer traffic throughout the day, requiring adaptability and efficient multitasking.

Work Schedule: The work schedule involves full-time hours, approximately 40 hours per week. This includes working nights, weekends, and early mornings to meet store operating hours and customer demands. Flexibility in availability is a key aspect of this role.

📝 Enhancement Note: The work environment description is tailored to a retail setting, highlighting the customer-facing nature, specialized framing area, and the dynamic pace typical of a large arts and crafts store.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store, potentially with the Store Manager or Framing Manager. This will assess customer service skills, sales aptitude, and understanding of the framing role.

• Skills Demonstration/Scenario: Candidates may be asked to demonstrate basic measuring skills or respond to customer service/sales scenarios relevant to custom framing.

• Final Interview/Onboarding: If successful, an offer will be extended, followed by onboarding and initial training.

Portfolio Review Tips:

• For this role, a traditional portfolio is not expected. Instead, focus on preparing specific examples from past work experiences that demonstrate:

  • Customer Relationship Building: How you've successfully engaged customers, understood their needs, and provided solutions.
  • Sales Acumen: Instances where you exceeded sales targets or persuaded a customer to purchase a product or service.
  • Problem-Solving: How you handled a challenging customer situation or resolved an issue efficiently.
  • Attention to Detail: Examples of tasks requiring precision, like accurate measurements or following detailed instructions.

• Be ready to articulate your understanding of the framing process and how you would apply the "Elevated ABC Deliver" methodology. Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like: "A customer wants to frame a valuable piece of art but is on a tight budget. How would you advise them?" or "How would you handle a situation where a customer is unhappy with their framing order?"

• Product Knowledge: Familiarize yourself with common framing materials, styles, and the general process of custom framing to show initiative.

• Operational Awareness: Understand the importance of SOPs, safety, and merchandising in a retail environment.

📝 Enhancement Note: The interview and portfolio guidance is adapted for a retail sales and production role, emphasizing practical skills and behavioral examples rather than a formal design portfolio. The focus is on demonstrating sales capability, customer service excellence, and operational awareness.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Framing mats, saws, cropping tools, specialized cutting tools, and potentially heat presses for specific mounting techniques.

• Glass Cutter: Essential for precise glass sizing for frames.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing sales, handling transactions, and potentially tracking customer purchase history.

• Inventory Management Software: Used for tracking stock levels of frames, mats, and supplies, and managing replenishment.

CRM & Automation:

• Customer Relationship Management (CRM) System (Internal): Likely used to track custom framing orders, customer preferences, and sales history to facilitate personalized service and repeat business.

• Omnichannel Support Tools: Systems that integrate online orders with in-store fulfillment, such as BOPIS (Buy Online, Pick Up In Store) functionalities.

📝 Enhancement Note: The tools and technology listed are specific to a retail environment and a custom framing department, ranging from physical equipment to software used for sales, inventory, and customer management.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through personalized service, quality products, and efficient order fulfillment.

• Creativity & Inspiration: Fostering an environment that celebrates creativity and helps customers bring their artistic visions to life through framing.

• Teamwork & Respect: Collaborating effectively with colleagues, valuing diverse perspectives, and maintaining a positive and respectful work atmosphere.

• Quality & Craftsmanship: Upholding high standards in custom framing production to ensure durable and aesthetically pleasing results.

• Efficiency & Productivity: Striving for operational excellence by adhering to SOPs, managing time effectively, and contributing to store goals.

Collaboration Style:

• Cross-Functional Support: Working closely with other store associates to provide a seamless customer journey, from initial product inquiry to final purchase.

• Open Communication: Encouraging clear and honest communication regarding order status, customer feedback, and operational challenges.

• Process Improvement: Participating in team discussions to identify opportunities for improving framing processes, customer service, and store operations.

📝 Enhancement Note: The operations values and collaboration style are inferred from Michaels' stated purpose ("fuel the joy of creativity and celebration") and general retail best practices, tailored to the specific context of a framing department.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales activities while also meeting production deadlines for custom framing orders.

• Customer Expectations: Handling diverse customer needs, budgets, and design preferences, requiring adaptability and strong problem-solving skills.

• Technical Skill Development: Mastering the use of framing equipment and techniques to produce high-quality work consistently.

• Retail Pace: Adapting to the fast-paced retail environment, managing multiple tasks simultaneously, and maintaining composure during peak periods.

Learning & Development Opportunities:

• Framing Expertise: Becoming a skilled artisan in custom framing, learning various matting techniques, frame styles, and preservation methods.

• Sales & Design Skills: Developing consultative selling techniques and enhancing design sensibilities to better serve customer needs and upsell services.

• Retail Operations Management: Gaining exposure to broader store operations, potentially leading to roles with increased responsibility in inventory, merchandising, or team leadership.

• Certifications: Potential for specialized training or certifications in framing or retail management.

📝 Enhancement Note: Challenges and growth opportunities are framed to align with the specific demands of a custom framing role within a retail setting, emphasizing both technical and interpersonal skill development.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach balancing customer consultations with production tasks to ensure both sales targets and timely order fulfillment?" or "Describe how you would implement the 'Elevated ABC Deliver' sales methodology in your daily interactions."

• Company & Culture: "What interests you about Michaels, and why are you drawn to a career in custom framing?" or "How do you contribute to a positive team environment, and how do you handle constructive feedback?"

• Problem-Solving: "A customer is unsure about the best framing option for their artwork. How would you guide them through the decision-making process?" or "Imagine a framing order has a production error. What steps would you take to resolve this with the customer?"

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be prepared to narrate your relevant experiences.

• STAR Method: Use the STAR method (Situation, Task, Action, Result) to describe past accomplishments in customer service, sales, or problem-solving. For example, detail a time you successfully upsold a customer on a premium framing package or resolved a complex customer issue.

• Quantify Achievements: Whenever possible, use numbers to illustrate your impact (e.g., "Increased custom framing sales by X% by recommending complementary services," or "Consistently met production deadlines for Y number of orders per week").

• Demonstrate Enthusiasm: Show genuine passion for art, design, and helping customers bring their creative visions to life.

Challenge Preparation:

• Role-Playing: Be ready for a brief role-play scenario where you might interact with an "interviewer" acting as a customer seeking framing advice.

• Measurement Accuracy: Practice basic measurement techniques and be prepared to explain your process for ensuring accuracy in custom orders.

• Operational Awareness: Be ready to discuss your understanding of retail SOPs, safety protocols, and the importance of merchandising.

📝 Enhancement Note: Interview preparation focuses on showcasing practical skills, problem-solving abilities, and understanding of retail operations, particularly within the context of custom framing sales and production.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any experience with custom products or design, and technical skills like measuring or operating equipment. Use keywords from the job description such as "custom framing," "sales," "customer service," and "measuring skills."

• Prepare Examples: Have specific, concise examples ready to discuss using the STAR method, demonstrating your ability to build customer relationships, drive sales, solve problems, and adhere to operational procedures.

• Research: Familiarize yourself with Michaels' brand, values, and the custom framing services offered. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common interview questions, focusing on demonstrating your enthusiasm for the role, your aptitude for sales, and your attention to detail in production.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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