Full time framer

📍 Job Overview

Job Title: Full-time Framer

Company: Michaels Stores

Location: Store - 20170 Fort Bend Pkwy, Missouri City, TX, United States

Job Type: Full-time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 30, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions by understanding customer needs and translating them into compelling design recommendations, directly impacting sales and customer satisfaction.

• Drive customer engagement and sales through personalized service, utilizing a consultative sales approach to build relationships and provide art handling expertise.

• Maintain operational excellence in the framing department, ensuring high-quality production standards, timely order fulfillment, and efficient inventory management.

• Uphold store operational standards, including visual merchandising, stock replenishment, and cash handling, to create a positive shopping experience and support overall store performance.

📝 Enhancement Note: This role is positioned as a "Full-time Framer" within a retail environment, specifically Michaels Stores. While not a traditional Revenue Operations or Sales Operations role, the emphasis on customer relationships, sales, and custom solutions implies a strong focus on driving revenue through specialized services and customer engagement. The role requires a blend of sales acumen, operational execution, and creative problem-solving within a retail context.

📈 Primary Responsibilities

• Build and nurture customer relationships by employing the Elevated ABC Deliver methodology to understand their needs and create memorable custom framing solutions.

• Achieve and exceed sales and production targets for custom framing orders through effective sales techniques and product knowledge.

• Complete custom framing orders with a high degree of quality, precision, and adherence to established timelines, ensuring customer satisfaction.

• Maintain and merchandise the ready-made frame department, as well as other assigned store areas, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Provide exceptional customer service by assisting customers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, regulations, and internal policies.

• Actively participate in and support shrink and safety programs to maintain a secure and accident-free workplace.

• Interact positively and respectfully with colleagues, remaining composed and professional in challenging situations, and acting as a role model for organizational values.

• Assist in truck unloading and stocking processes, ensuring adherence to truck standards and completion within budget.

• Operate the cash register and execute cash handling procedures according to established standards, ensuring accuracy and security.

• Proactively acknowledge customers, assist with product location, and provide effective solutions to meet their needs.

• Support and execute Omni channel processes, such as buy online, pick up in-store (BOPIS), to enhance the customer shopping experience.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct sales/customer engagement and operational execution within the framing department and broader store. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach where the framer acts as a design expert and relationship builder, directly contributing to revenue generation through a high-value service.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Demonstrated ability to build customer relationships and provide consultative sales solutions. Required Skills:

• Basic computer skills for order entry, POS operations, and system navigation.

• Proficiency in basic measuring skills essential for accurate framing specifications.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with a passion for helping customers find solutions.

• Effective communication skills to interact with customers and team members.

• Cash handling proficiency and accuracy. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or custom product environment.

• Experience selling products and/or services to customers, with a proven track record of meeting sales goals.

• Familiarity with art handling principles and custom framing techniques.

• Basic visual merchandising skills.

📝 Enhancement Note: The experience level is entry-level (0-2 years), but the requirements emphasize practical skills and a customer-centric mindset over formal education. The distinction between "basic" and "preferred" skills suggests a clear development path for individuals joining the company.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required, candidates are encouraged to showcase examples of their consultative sales approach and problem-solving skills during the interview process, especially as it relates to custom design solutions.

• Demonstrations of understanding customer needs and translating them into tangible product or service recommendations are key.

• Evidence of previous success in meeting sales targets or exceeding customer service expectations, even if anecdotal, will be valuable. Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they ensure compliance and operational efficiency in a retail setting.

• Familiarity with point-of-sale (POS) systems and basic computer software for order management and customer interaction will be assessed.

• Understanding of inventory management principles, including replenishment and visual merchandising standards, is beneficial.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal portfolio is unlikely. However, the emphasis on "Elevated ABC Deliver" and "personal designer" implies that demonstrating an understanding of consultative sales processes and customer relationship management through interview responses and hypothetical scenarios will be critical.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a Full-time Framer role with 0-2 years of experience in the Missouri City, TX area, the estimated hourly wage is between $12.00 - $16.00. This range accounts for the cost of living and typical retail compensation for specialized roles.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage

• Dental coverage

• Vision coverage

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: 40 hours per week, full-time. Work hours will include nights, weekends, and early mornings, aligning with typical retail operating schedules.

📝 Enhancement Note: The salary range is an estimate based on typical retail associate wages in the Houston metropolitan area, adjusted for the specialized nature of the framing role and the provided experience level. The comprehensive benefits package is typical for a full-time retail position.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts, crafts, and framing products in North America, catering to hobbyists, crafters, and artists.

Company Size: Over 1,300 stores in 49 states and Canada. This indicates a large, established retail organization with standardized processes and a significant employee base.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with a well-defined brand and operational framework.

Team Structure:

• The framing specialist will be part of the in-store retail team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead Framer if applicable.

• Collaboration is expected with fellow sales associates, cashiers, and potentially stock associates to ensure a seamless customer experience and efficient store operations.

• Cross-functional interaction will primarily be within the store environment, focusing on customer service, sales, and operational tasks. Methodology:

• Data analysis is implicit in tracking sales performance and inventory levels, though the role itself is not heavily data-analysis driven.

• Workflow planning and optimization are expected in managing framing orders, production schedules, and store tasks efficiently.

• Automation is not a primary focus; the role relies on manual execution of tasks and direct customer interaction.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large retail chain, implying a structured environment with defined processes and customer service standards. The culture likely emphasizes creativity, customer engagement, and operational efficiency to drive sales within its specialized product categories.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level to early-career position within retail operations, specifically focused on custom services. It serves as a foundational role for developing customer service, sales, and operational skills in a specialized retail environment.

Reporting Structure: The Framer typically reports to the Store Manager or Assistant Store Manager, with potential direct oversight from a department lead for framing operations.

Operations Impact: The Framer directly impacts revenue through consultative sales of custom framing services and by contributing to overall store sales through customer engagement and merchandising. They are crucial in enhancing the customer experience, which drives repeat business and brand loyalty.

Growth Opportunities:

• Operations Skill Advancement: Progression to Lead Framer, Department Manager, or Assistant Store Manager roles, involving increased responsibility for team leadership, operational oversight, and sales performance.

• Sales Development: Opportunities to deepen expertise in consultative selling, product knowledge, and customer relationship management, potentially leading to specialized sales roles or management positions.

• Leadership Potential: With demonstrated performance and leadership qualities, individuals can advance into management tracks, overseeing store operations, team development, and strategic initiatives.

📝 Enhancement Note: This role is a stepping stone within the retail operations hierarchy. Growth opportunities are clearly defined within the store management structure or specialized departments like framing, emphasizing practical skill development and leadership potential.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated framing department/shop.

Office Location(s): Store - 20170 Fort Bend Pkwy, Missouri City, TX. This is a physical retail location.

Workspace Context:

• The environment is a busy, public retail store, requiring constant interaction with customers.

• The framing shop is equipped with specialized tools like a glass cutter and heat press, necessitating adherence to safety protocols.

• Opportunities for collaboration with other store team members occur throughout the workday, particularly during peak hours, truck unloads, and stocking.

Work Schedule: The role is full-time, requiring 40 hours per week. This includes working nights, weekends, and early mornings, reflecting the typical demands of a retail environment. Flexibility is essential to accommodate customer traffic and operational needs.

📝 Enhancement Note: The work environment is a dynamic, customer-facing retail space. The framing area requires specialized tool handling, and the overall schedule demands significant flexibility common in the retail sector.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• In-Person Interview: This will likely involve a discussion with the Store Manager or Assistant Store Manager. Candidates should be prepared to discuss their customer service philosophy, sales aptitude, and understanding of the framer role.

• Skills Assessment: Practical demonstration or discussion of basic measuring skills, ability to operate framing equipment (if applicable during the interview), and problem-solving scenarios related to customer framing requests.

• Cultural Fit: Assessment of alignment with Michaels' values, such as creativity, customer focus, and teamwork.

Portfolio Review Tips:

• As a formal portfolio is not expected, focus on articulating your experience through storytelling.

• Prepare specific examples of how you've built customer relationships, solved customer problems, or achieved sales goals in previous roles.

• If you have any personal projects related to art, framing, or design, be ready to discuss them to showcase your passion and creativity.

• Be prepared to walk through a hypothetical custom framing consultation scenario, explaining your approach from initial customer contact to final solution. Challenge Preparation:

• Be ready to answer situational questions about handling difficult customers, managing multiple orders, or dealing with production challenges.

• Practice articulating how you would approach a custom framing project, considering materials, design, and customer budget.

• Prepare to discuss your understanding of sales targets and how you would work to achieve them in a retail setting.

📝 Enhancement Note: The interview process is typical for retail roles, emphasizing practical skills, customer interaction, and cultural fit. The "portfolio" aspect will be demonstrated through behavioral and situational interview responses.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales transactions, managing customer orders, and handling payments.

• Custom Framing Design Software: Likely proprietary software used to design custom frames, calculate pricing, and generate order details.

• Basic Computer Applications: For email, internal communications, and potential basic data entry.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate framing.

• Framing Equipment: Glass cutters, mat cutters, framing machines (e.g., point drivers, staple guns), heat presses.

Analytics & Reporting:

• Basic reporting on sales performance, order volume, and inventory levels will be accessible through the POS and store management systems. CRM & Automation:

• The POS system and any proprietary framing software may have basic CRM functionalities for tracking customer preferences and order history. Automation is primarily through system-generated reports and order processing workflows.

📝 Enhancement Note: The technology stack is focused on retail operations and specialized custom framing tools. Proficiency with POS systems and basic computer skills are essential, along with the ability to learn and operate specialized framing equipment.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Encouraging a passion for arts, crafts, and design.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to foster loyalty.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a positive work environment.

• Integrity & Accountability: Upholding company policies, standards, and ethical practices in all operations.

• Efficiency & Quality: Striving for high-quality output in custom framing and efficient execution of all store tasks.

Collaboration Style:

• Customer-Centric: The primary collaboration style revolves around serving the customer, whether it's through direct sales, assisting with product location, or ensuring a smooth transaction.

• Process-Oriented: Working together to follow SOPs, manage inventory, and complete operational tasks efficiently.

• Supportive: Team members are expected to support each other in achieving sales targets, handling busy periods, and maintaining store standards.

📝 Enhancement Note: Michaels emphasizes values that align with its creative product offering and customer-centric retail model. Collaboration is framed around shared goals of customer satisfaction and operational efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage with customers for sales while also completing framing orders accurately and on time.

• Customer Expectations: Meeting diverse customer needs and design preferences for custom framing, sometimes within budget constraints.

• Learning Specialized Skills: Mastering the operation of framing equipment, understanding materials, and developing design expertise.

• Retail Environment Demands: Adapting to the fast-paced nature of retail, including varying customer traffic, seasonal demands, and working flexible hours.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, design principles, equipment operation, and sales methodologies.

• Product Knowledge: Continuous learning about different types of art, framing materials, matting options, and preservation techniques.

• Sales Skill Enhancement: Opportunities to improve consultative selling techniques, upselling, and cross-selling within the framing and broader retail context.

• Career Advancement: Potential to move into leadership roles within the store or specialized departments.

📝 Enhancement Note: The challenges are typical for specialized retail roles, focusing on skill development, customer management, and operational efficiency. Growth is tied to mastering these skills and demonstrating leadership potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to build rapport with a customer. What was your approach, and what was the outcome?" (Focus on consultative sales and relationship building).

• "How would you handle a customer who has a very specific vision for their framing but a limited budget?" (Focus on problem-solving, offering alternatives, and managing expectations).

• "Walk me through your process for taking a custom framing order, from initial consultation to completion." (Focus on understanding the workflow, attention to detail, and customer communication). Company & Culture Questions:

• "What do you know about Michaels, and why are you interested in working here?" (Research the company's mission, values, and product offerings).

• "How do you contribute to a positive team environment in a retail setting?" (Highlight teamwork, communication, and a helpful attitude).

• "How do you ensure customer satisfaction and handle feedback, especially when dealing with custom products?" (Emphasize customer-centricity and problem-resolution skills). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare 2-3 concise stories that showcase your relevant skills.

• For each story, clearly outline the situation, your action, and the positive result (STAR method). Focus on examples related to customer service, sales, problem-solving, or creative solutions.

• If you have personal projects that demonstrate design sensibility or craftsmanship, be ready to describe them briefly.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service excellence, sales aptitude, practical skills, and alignment with Michaels' creative and customer-focused culture. Behavioral and situational questions will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, retail, or creative/craft-related activities. Use keywords from the job description such as "customer service," "sales," "custom framing," "merchandising," and "cash handling." Quantify achievements where possible (e.g., "Exceeded sales targets by X%" or "Assisted an average of Y customers per shift").

• Portfolio Preparation (Verbal): Prepare to discuss specific examples of your experience that align with the role's responsibilities. Think about situations where you built customer relationships, solved problems, managed multiple tasks, or demonstrated attention to detail.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience. This will be crucial for articulating your interest and cultural fit during an interview.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral and situational scenarios related to customer service, sales, and problem-solving. Be ready to articulate your understanding of the framing process and your enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.