Full Time Framer

📍 Job Overview

Job Title: Full Time Framer

Company: Michaels Stores

Location: Store - 13-1585 Kenaston Blvd, Unit #K4, Winnipeg, MB, Canada

Job Type: Full-Time

Category: Retail Operations / Art & Design

Date Posted: 2026-06-04

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build lasting relationships by providing expert custom framing solutions.

• Achieve sales and production targets by effectively utilizing Elevated ABC Deliver methodology and demonstrating strong sales acumen.

• Ensure high-quality, on-time completion of all custom framing orders, adhering to established production standards.

• Maintain the visual appeal and operational readiness of the ready-made frame department and assigned store areas.

• Deliver exceptional customer service, assisting shoppers in locating products and ensuring a well-merchandised and in-stock environment.

📝 Enhancement Note: This role is situated within a retail environment, focusing on specialized custom framing services. The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction and sales, emphasizing relationship building and solution-oriented selling. The role requires a blend of customer-facing skills, technical framing abilities, and general retail operational duties.

📈 Primary Responsibilities

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure legal compliance and uphold company standards.

• Execute personal designer strategies using Elevated ABC Deliver to foster customer relationships and drive custom framing sales and production.

• Complete custom framing orders with a high degree of quality and within specified timelines.

• Maintain the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes, ensuring visual merchandising standards are met.

• Provide friendly and efficient customer service, assisting customers with product location, offering solutions, and ensuring a positive shopping experience.

• Operate the cash register and execute cash handling procedures accurately and according to company standards.

• Actively participate in truck un-loading and stocking processes, ensuring adherence to truck standards and budget compliance.

• Support company-wide shrink and safety programs through diligent adherence to procedures.

• Interact positively and respectfully with colleagues and customers, promoting a collaborative and inclusive work environment.

• Assist with and execute Omni-channel processes, ensuring seamless integration of online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on process adherence (SOPs), customer relationship management (Elevated ABC Deliver), and operational efficiency in both sales and production. The role requires multitasking across sales, production, merchandising, and general store operations.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent preferred, though not explicitly stated as a minimum requirement.

Experience:

• Minimum of 0-2 years of experience in a customer-facing or operational role.

• Demonstrated ability to learn and apply new skills in a retail or service environment. Required Skills:

• Basic computer skills for order processing and system navigation.

• Basic measuring skills for accurate framing measurements.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Proficiency in cash handling and operating a cash register.

• Strong customer service orientation with the ability to build rapport and provide solutions.

• Ability to maintain a clean, organized, and well-merchandised store environment. Preferred Skills:

• Prior retail experience, particularly in a sales or customer advisory capacity.

• Experience in selling products or services, with a proven track record of meeting sales goals.

• Familiarity with custom framing processes or art display techniques.

📝 Enhancement Note: The requirements are geared towards an entry-level candidate with strong foundational skills in customer service and a willingness to learn technical framing processes. The emphasis on "basic" skills suggests that comprehensive training will be provided.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples of successful customer interactions leading to sales, particularly in a consultative selling environment.

• Documentation or demonstration of understanding and application of sales methodologies (e.g., Elevated ABC Deliver).

• Samples of work or descriptions of projects that showcase attention to detail and quality, relevant to custom product creation.

• Evidence of ability to manage multiple tasks and prioritize effectively in a fast-paced retail setting. Process Documentation:

• Understanding of how to follow and adhere to Standard Operating Procedures (SOPs) for consistent execution.

• Ability to contribute to maintaining organized inventory and merchandising processes within assigned areas.

• Demonstration of efficient workflow management for order completion and customer service delivery.

📝 Enhancement Note: While a formal portfolio might not be expected for an entry-level framer, candidates should be prepared to discuss past experiences that demonstrate the required skills. This could include examples from previous retail roles, volunteer work, or even personal projects that highlight customer interaction, problem-solving, and attention to detail.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for entry-level retail positions in Winnipeg, MB, Canada, the estimated salary range for a Full-Time Framer is likely between CAD $15.00 - $18.00 per hour. This estimate considers the cost of living in Winnipeg, the retail sector's typical compensation for non-supervisory roles, and the specific skill set required. Benefits:

• Health Insurance (Medical, Dental, Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Other benefits as detailed on mikbenefits.com Working Hours:

• Full-time position, typically involving 40 hours per week.

• Work hours will include nights, weekends, and early mornings, requiring flexibility.

📝 Enhancement Note: The salary estimate is based on general retail compensation data for Canada and specifically for Winnipeg. Actual compensation may vary based on experience, performance, and the specific store's compensation structure. The benefits package is robust, indicating Michaels' commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

Company Size: Large (over 1000 employees globally, with over 1300 stores across North America)

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The Framer will be part of the store team, reporting to store management (likely a Framing Manager or Store Manager).

• Collaboration will occur with fellow sales associates, cashiers, and potentially other department specialists.

• Cross-functional interaction is expected with other store departments and potentially with corporate support for Omni-channel services. Methodology:

• Emphasis on customer-centric sales approaches, utilizing the "Elevated ABC Deliver" framework.

• Structured operational processes guided by Standard Operating Procedures (SOPs) for consistency and compliance.

• Focus on visual merchandising and maintaining store presentation standards.

• Commitment to safety and loss prevention programs.

Company Website: https://www.michaels.com/ and https://www.michaels.ca/

📝 Enhancement Note: Michaels positions itself as a leader in the arts and crafts retail sector, emphasizing creativity and customer experience. The company culture appears to be focused on service, sales, and maintaining operational excellence within a retail framework.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Function. This role serves as a foundational position within the retail operations of Michaels, offering opportunities to develop customer service, sales, and specific technical skills in framing.

Reporting Structure: Reports directly to store management, such as a Framing Manager or Store Manager. This provides clear guidance and supervision for day-to-day activities and performance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall store operational efficiency by maintaining departments, assisting customers, and supporting inventory management. Quality framing work also enhances customer satisfaction and brand loyalty.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, material knowledge, and sales consultation skills.

• Retail Leadership: Potential to move into roles like Framing Manager, Assistant Store Manager, or Store Manager, requiring increased responsibility in team leadership, operational oversight, and sales strategy.

• Cross-Departmental Experience: Gain experience in other store areas such as visual merchandising, inventory, or customer service management.

• Corporate Opportunities: With significant experience and demonstrated aptitude, potential pathways into corporate roles related to merchandising, training, or operations support.

📝 Enhancement Note: This role is a strong starting point for a career in retail operations, particularly within a specialized area like custom framing. The growth path is clearly defined within the retail store structure, with potential for advancement into management and leadership roles.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing shop within the store.

Office Location(s): Store - 13-1585 Kenaston Blvd, Unit #K4, Winnipeg, MB, Canada.

Workspace Context:

• The framing shop involves working with specialized equipment like glass cutters and heat presses.

• The retail floor requires constant customer interaction and movement.

• While most public areas are climate-controlled, some stock rooms may not be.

• Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

• The environment demands standing for long periods and the ability to lift heavy items. Work Schedule:

• Flexible schedule required, including nights, weekends, and early mornings, to meet store operational needs.

• Full-time commitment of approximately 40 hours per week.

📝 Enhancement Note: The work environment is dynamic, requiring adaptability to different tasks and settings within the store. Safety protocols, especially concerning framing equipment, are paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screening to assess basic qualifications, availability, and interest.

• In-Person Interview: A more in-depth interview at the store, potentially involving a brief tour and introduction to the team. This stage will assess customer service skills, problem-solving abilities, and cultural fit.

• Skills Assessment/Demonstration: May include a practical assessment of basic measuring skills or a demonstration of comfort with tools, or a scenario-based question about handling a customer request.

• Final Decision: Based on overall assessment of skills, experience, and fit with the Michaels team.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio is unlikely to be required. However, be prepared to discuss past experiences that demonstrate your skills.

• Customer Service Examples: Have specific examples of how you've handled challenging customer interactions and resolved issues effectively.

• Sales Aptitude: Be ready to talk about times you've successfully upsold, cross-sold, or met sales targets.

• Attention to Detail: Describe situations where meticulousness was crucial for success, such as in crafting or assembly tasks.

• Teamwork: Provide instances where you collaborated effectively with colleagues to achieve a common goal.

Challenge Preparation:

• Customer Scenarios: Prepare for questions like, "How would you handle a customer who is unhappy with their framing order?" or "A customer wants a framing solution for a very unusual item; how would you approach this?"

• Operational Questions: Expect questions about your understanding of inventory management, maintaining store presentation, or handling cash transactions.

• Company Knowledge: Research Michaels' mission, values, and popular product lines. Be ready to articulate why you want to work for Michaels.

📝 Enhancement Note: The interview process for this role will likely focus heavily on assessing soft skills, attitude, and potential for learning, given the entry-level nature of the position. Demonstrating enthusiasm and a customer-first mindset will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Various tools for cutting mats, glass, assembling frames, and potentially heat presses.

• Cash Register/POS System: For processing sales transactions, returns, and managing customer accounts.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

• Glass Cutter: For precise cutting of glass or acrylic for framing.

• Heat Press: May be used for specific mounting or sealing processes in framing.

Analytics & Reporting:

• Basic computer skills for accessing internal systems, potentially for inventory lookup or order tracking.

• Familiarity with point-of-sale (POS) reports for sales performance might be beneficial. CRM & Automation:

• Elevated ABC Deliver: This is a specific sales and customer relationship management methodology used by Michaels, focusing on building relationships and providing solutions. Understanding and applying this framework is crucial.

• Omni Channel Systems: Likely involves using systems to manage online orders for in-store pickup or fulfillment.

📝 Enhancement Note: Proficiency with specific framing equipment and the Michaels-proprietary "Elevated ABC Deliver" sales methodology are key technical requirements. Basic computer literacy is assumed.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging artistic expression and providing tools and services for customers to bring their creative visions to life.

• Customer Focus: Prioritizing the customer experience through friendly service, helpful advice, and tailored solutions.

• Quality: Committing to high standards in all products and services, especially in custom framing.

• Teamwork: Fostering a collaborative environment where team members support each other to achieve store goals.

• Integrity: Upholding company policies, ethical standards, and honest business practices.

Collaboration Style:

• Customer-Centric: Collaborating with customers to understand their needs and co-create framing solutions.

• Cross-Functional Support: Assisting colleagues across different store departments as needed to ensure smooth operations and excellent customer service.

• Process Adherence: Working together to consistently apply SOPs and maintain store standards.

• Feedback Loop: Openness to receiving and providing constructive feedback to improve individual and team performance.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational discipline. The values encourage a positive, customer-focused, and team-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales targets while ensuring timely and high-quality framing production.

• Handling Diverse Customer Needs: Meeting a wide range of customer expectations and artistic preferences for framing projects.

• Physical Demands: Performing physically demanding tasks such as standing for long periods, lifting heavy items, and working with specialized equipment.

• Adapting to New Products/Processes: Staying current with Michaels' product offerings, promotions, and operational updates.

Learning & Development Opportunities:

• Framing Certification: Potential to earn certifications or advanced training in custom framing techniques and design.

• Sales Training: Deepening skills in consultative selling, customer relationship management, and achieving sales goals through company programs.

• Retail Management Skills: Developing leadership, operational management, and team development skills for advancement opportunities.

• Product Knowledge: Expanding expertise in art supplies, framing materials, and current design trends.

📝 Enhancement Note: The role presents opportunities to develop specialized skills in a niche retail area, alongside transferable skills in sales and customer service, which are valuable across many industries.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is indecisive about framing options, or how you would approach a customer looking for a solution for a valuable piece of art. Focus on your problem-solving approach and customer-centric mindset.

• Sales Approach: How would you introduce the custom framing services to a customer browsing the ready-made frames? Be ready to showcase your understanding of consultative selling.

• Operational Questions: Discuss your experience with maintaining organized work areas and following procedures. How do you prioritize tasks when faced with multiple demands?

Company & Culture Questions:

• Why are you interested in Michaels and specifically in the Full-Time Framer role?

• How do you embody creativity and customer focus in your work?

• What does teamwork mean to you in a retail environment?

• Research Michaels' mission and values and be ready to connect your own aspirations to them. Portfolio Presentation Strategy:

• While a formal portfolio isn't expected, prepare a concise "personal portfolio" of experiences.

• "Show, Don't Just Tell": For each key skill (customer service, sales, attention to detail), have a specific, brief anecdote ready.

• Quantify Achievements: If you have sales experience, be ready to mention targets met or exceeded. If you have experience in a detail-oriented role, describe how you ensured accuracy.

• Enthusiasm for Framing: Express genuine interest in the art of framing and helping customers preserve and display their cherished items.

📝 Enhancement Note: Focus on demonstrating enthusiasm, a strong work ethic, and a natural inclination towards customer service and sales. Highlight any experience that showcases attention to detail and a willingness to learn technical skills.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail operations." Quantify achievements where possible.

• Prepare for Interview Questions: Practice answering common retail interview questions, focusing on behavioral examples that showcase your skills in customer interaction, problem-solving, and teamwork. Research the "Elevated ABC Deliver" methodology to understand Michaels' sales approach.

• Company Research: Familiarize yourself with Michaels' brand, products, and company culture. Understand their commitment to creativity and customer experience. Be ready to articulate why you are a good fit for their team and this specific role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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