UX Analyst

📍 Job Overview

Job Title: UX Analyst

Company: ARAG North America

Location: Des Moines, Iowa, United States

Job Type: FULL_TIME

Category: User Experience (UX) / Product Design Operations

Date Posted: 2026-06-05

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Drive product discovery and design initiatives by identifying user experience pain points and opportunities through rigorous analysis and research.

• Translate high-level business and user requirements into detailed functional technical requirements and user stories, acting as a key liaison between business and development teams.

• Develop comprehensive documentation, including information architecture, user task flows, and technical dependencies, to guide project execution.

• Champion user-centered design principles and data-driven decision-making to elevate ARAG's overall UX maturity and impact.

• Act as an innovation catalyst, proactively identifying and recommending digital trends and technologies to enhance ARAG's product offerings and operational efficiency.

📝 Enhancement Note: This role is positioned as a UX Analyst within a Scrum team, indicating a strong focus on agile development processes and iterative product improvement. The emphasis on translating requirements into user stories and functional technical requirements suggests a critical bridge-building function between business stakeholders and the development lifecycle, which is paramount in GTM and product operations.

📈 Primary Responsibilities

• Conduct in-depth analysis of assigned business functions, understanding audiences, processes, systems, and tools to propose actionable internal and external user experience recommendations.

• Employ a variety of research methodologies, including stakeholder interviews, surveys, workflow/process analysis, competitive analysis, internal analytics, and usability testing, to uncover UX pain points and opportunities.

• Create detailed documentation that clearly illustrates information architecture, user task flows, and technical dependencies.

• Synthesize findings from user experience research and deliver clear, concise, and actionable recommendations to Product Owners, stakeholders, and Scrum Teams.

• Utilize the established design system to create user experience mockups and prototypes that align with brand standards and usability best practices.

• Serve as the primary liaison between business stakeholders and development teams, ensuring accurate translation of business and user requirements into well-defined technical requirements and user stories.

• Collaborate closely with business, marketing, and legal teams to define and refine content requirements for digital products and platforms.

• Partner with Product Owners and business units to define, track, and analyze key UX success metrics, ensuring alignment with business objectives.

• Act as a proactive evangelist for user experience best practices, advocating for iterative scope development and data-driven decision-making to enhance ARAG's UX maturity.

• Stay abreast of emerging digital trends and technologies, proactively identifying and presenting opportunities for organizational adoption and innovation.

• Function as a change agent, driving organizational transformation and fostering a culture of innovation within the product development lifecycle.

• Uphold ARAG's cultural values and serve as a positive role model, embodying ARAG's mission and standards.

📝 Enhancement Note: The responsibilities highlight a blend of analytical, strategic, and collaborative duties. The emphasis on workflow/process analysis, stakeholder interviews, and translating requirements into user stories points to a role deeply embedded in product operations and GTM strategy, requiring strong communication and analytical skills to bridge business needs with technical execution.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Graphic Design, Marketing, Business, Computer Science, Human Computer Interaction, Psychology, or a related field from an accredited institution, or equivalent practical experience. Experience:

• A minimum of 5 years of progressive experience in user experience analysis, design, or strategy, business analysis, consumer research, marketing, or a closely related field. Required Skills:

• Demonstrated proficiency in qualitative and quantitative user experience research methodologies and associated technologies.

• Solid understanding of user-centered design principles and practical experience with usability testing practices.

• Hands-on experience with UX design and collaboration tools such as Figma and Miro.

• Familiarity with agile development methodologies and common project management tools (e.g., Jira, Asana).

• Understanding of internal and external digital asset capabilities and data structures to inform design decisions.

• Knowledge of digital design principles, performance guidelines, accessibility standards (e.g., WCAG), and analytics platforms.

• Exceptional ability to dive deep into complex problems, uncover actionable insights, and clearly articulate the rationale behind design decisions.

• Strong problem-solving and analytical skills, with a proven ability to gather and interpret data, identify trends, and develop data-driven solutions for complex challenges.

• Excellent interpersonal skills, enabling effective collaboration, education, and buy-in generation across diverse functions and organizational levels.

• Highly organized with a strong capacity for effective self-management, prioritizing workload based on maximum impact.

• Ability to troubleshoot and resolve issues at both strategic and tactical levels.

• Adaptability and resilience to operate effectively in a fast-paced, ever-changing environment.

• Strong written and verbal communication skills, capable of articulating complex concepts clearly to varied audiences. Preferred Skills:

• Experience with defining and delivering Minimum Viable Products (MVPs), embracing iterative development.

• Proven ability to think proactively and creatively, envisioning future possibilities ("what could be?") beyond current limitations.

• Demonstrated initiative in advocating for purposeful change and continuous improvement.

• Experience with digital trends and emerging technologies.

📝 Enhancement Note: The requirement for 5+ years of experience, coupled with a strong emphasis on research methodologies, design tools, and agile development, suggests this role is pivotal in driving product strategy and execution. The need to translate business needs into technical requirements positions it at the intersection of product management, UX design, and operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of user-centered design projects demonstrating a clear understanding of user needs and business objectives.

• Examples of detailed information architecture, user flow diagrams, and wireframes that illustrate complex user journeys.

• Case studies demonstrating the application of qualitative and quantitative research methods to inform design decisions and identify pain points.

• Evidence of creating and utilizing UX mockups and prototypes, ideally within a design system context.

• Documentation of how user experience research was synthesized and presented to stakeholders and development teams. Process Documentation:

• Examples of documented user task flows, identifying key touchpoints and potential friction areas.

• Workflow analysis examples that illustrate the breakdown of current processes and proposed optimizations.

• Documentation demonstrating the translation of business requirements into functional technical requirements and user stories within an agile framework.

• Evidence of defining and tracking UX success metrics, showcasing analytical capabilities.

📝 Enhancement Note: While not explicitly stated, a professional portfolio is crucial for a UX Analyst. The enhancement focuses on demonstrating the core competencies required for this role: research, analysis, documentation, and communication of UX insights within a product development context. This aligns with typical expectations for roles that bridge business needs with technical solutions.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a UX Analyst with 5-10 years of experience in Des Moines, Iowa, the estimated annual salary range is typically between $85,000 - $115,000. This estimate considers the cost of living in the Des Moines area and the specialized skill set required for this role, including UX research, design tools, and agile methodologies. Benefits:

• Comprehensive Health, Dental, and Vision Insurance: Offering robust coverage for employees and their families.

• Retirement Savings Plan (401k) with Company Match: Supporting long-term financial planning.

• Paid Time Off (PTO) and Holidays: Generous allocation for vacation, sick leave, and public holidays.

• Professional Development Opportunities: Including training, workshops, and potential conference attendance to enhance UX skills and stay current with digital trends.

• Employee Assistance Program (EAP): Providing confidential support for personal and work-related challenges.

• Life and Disability Insurance: Offering financial security.

• Potential for Performance-Based Bonuses: Rewarding contributions to company success. Working Hours:

• Standard full-time work week is approximately 40 hours. While the role is on-site, ARAG North America may offer some flexibility in daily start and end times, subject to team coordination and operational needs. Occasional travel may be required.

📝 Enhancement Note: Salary estimations are based on data from reputable compensation aggregators for UX Analyst roles in the Des Moines, IA area, factoring in the specified experience level and responsibilities. Benefits are standard for full-time positions at companies of ARAG's size and industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Legal Services / Legal Tech. ARAG North America operates within the insurance and legal services sector, providing legal plans and related services. This industry often requires a strong emphasis on compliance, accuracy, and customer trust, influencing the approach to UX design and process optimization.

Company Size: ARAG North America is part of a larger global organization, suggesting a stable, established company with resources, but potentially with a matrixed structure. A mid-to-large size company implies structured processes and opportunities for cross-functional collaboration, but also potential for navigating internal complexities.

Founded: ARAG was founded in 1937 (global) and has a significant presence in North America. This long history indicates stability, established processes, and a deep understanding of its market, which can be both a strength (proven methods) and a challenge (potential for legacy systems or processes).

Team Structure:

• The UX Analyst will be part of a Scrum team, indicating an agile and collaborative development environment.

• This team likely includes a Product Owner, Developers, QA Testers, and potentially other UX/UI specialists.

• The UX Analyst will likely report into a UX Lead, Product Management, or IT department, with close collaboration across business units (e.g., Marketing, Legal, Customer Service). Methodology:

• Agile development (Scrum) is explicitly mentioned, highlighting iterative work, cross-functional teams, and continuous feedback loops.

• Data-driven decision-making and user-centered design are core to the role's methodology.

• Process analysis and optimization are key responsibilities, suggesting a focus on efficiency and effectiveness.

• A "fail fast, move forward" mindset encourages experimentation and learning.

Company Website: https://www.araglegal.com/

📝 Enhancement Note: The company's industry (Legal Services) suggests a need for meticulous attention to detail, security, and compliance in UX design. The "Scrum team" context points to a dynamic, collaborative environment focused on rapid iteration and continuous improvement, which is common in technology-driven GTM and operations.

📈 Career & Growth Analysis

Operations Career Level: This UX Analyst role is mid-level to senior, requiring 5+ years of experience. It sits at a critical juncture, bridging user needs with technical implementation and business strategy. It's more than just design; it involves deep process analysis and strategic input.

Reporting Structure: The role reports into a Scrum team structure, likely with a direct manager within UX, Product, or IT. Collaboration will be extensive with Product Owners, business stakeholders, and development teams, offering broad exposure.

Operations Impact: The UX Analyst has a direct impact on the usability and effectiveness of ARAG's digital products and internal systems. By improving user experience and optimizing processes, they contribute to increased customer satisfaction, operational efficiency, and ultimately, the successful adoption and revenue generation of ARAG's services.

Growth Opportunities:

• Specialization: Deepen expertise in specific UX research methodologies, usability testing, or information architecture.

• Leadership: Transition into a Senior UX Analyst, UX Lead, or Product Manager role, guiding teams and strategic initiatives.

• Cross-functional Mobility: Move into Product Management, Business Analysis, or even GTM Strategy roles, leveraging a strong understanding of user needs and business processes.

• Skill Development: Continuous learning in emerging UX tools, accessibility standards, and agile practices, potentially leading to certifications.

• Innovation Leadership: Become a key driver of digital transformation and innovation within the organization.

📝 Enhancement Note: The role offers significant growth potential, particularly for individuals interested in the intersection of user experience, business process, and technology. The emphasis on data-driven decisions and innovation aligns with evolving needs in operations and product development.

🌐 Work Environment

Office Type: This is an on-site role, suggesting a traditional office environment. ARAG North America is likely to have a professional office setting designed for collaboration and focused work.

Office Location(s): The primary office is located at 500 Grand Avenue, Des Moines, IA 50309. This central location in Des Moines provides access to local amenities and transportation.

Workspace Context:

• A collaborative workspace is implied by the Scrum team structure and the need for extensive stakeholder interaction.

• Access to necessary UX tools (Figma, Miro) and potentially other project management and analytics software will be provided.

• Opportunities for direct interaction with cross-functional teams (development, marketing, legal, business units) are inherent to the role.

• The environment is described as fast-paced and ever-changing, requiring adaptability. Work Schedule:

• The standard work schedule is approximately 40 hours per week. While on-site, there may be some flexibility in daily hours, subject to team and operational requirements. Travel is noted as a possibility.

📝 Enhancement Note: The on-site requirement emphasizes the importance of in-person collaboration, team dynamics, and immersion in the company's operational environment. This is typical for roles that require constant interaction and feedback loops within a product development lifecycle.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on relevant experience, education, and key skills.

• Technical/Skills Assessment: Candidates may undergo a skills assessment or be asked to present a case study from their portfolio to evaluate their UX research, analysis, and design capabilities. This could involve a problem-solving exercise related to ARAG's business.

• Team Interviews: Interviews with the Scrum team members and key stakeholders to assess collaborative fit, communication style, and understanding of agile methodologies.

• Hiring Manager Interview: A final interview with the hiring manager to discuss overall fit, career aspirations, and company culture alignment.

Portfolio Review Tips:

• Showcase Process: Clearly articulate your thought process, from problem identification to solution implementation, highlighting your role in each step.

• Quantify Impact: Whenever possible, include metrics demonstrating the success of your UX initiatives (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Highlight Research & Analysis: Demonstrate your ability to conduct user research, analyze data, and translate findings into actionable design recommendations. Include examples of workflow analysis and information architecture.

• Tool Proficiency: Showcase projects where you effectively used tools like Figma and Miro, and explain your rationale for choosing those tools.

• Agile Context: Frame your projects within an agile development context, showing how you collaborated with development teams and iterated on designs.

• Tailor to ARAG: If possible, research ARAG's current digital presence and consider how your skills could address potential UX challenges or opportunities for their services.

Challenge Preparation:

• Be prepared to discuss your experience with user-centered design, usability testing, and information architecture.

• Practice articulating your problem-solving approach using the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Be ready to discuss your experience with agile methodologies and how you contribute to a Scrum team.

• Prepare questions for the interviewers about the team, projects, company culture, and opportunities for growth within ARAG.

📝 Enhancement Note: The interview process is likely to be thorough, evaluating not only technical UX skills but also the candidate's ability to integrate into an agile team and contribute strategically. A strong portfolio that demonstrates process, analysis, and measurable outcomes is critical.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Collaboration: Figma, Miro (explicitly mentioned). These are essential for wireframing, prototyping, user flow mapping, and collaborative design sessions.

• Project Management: Agile development methodology implies the use of tools like Jira or similar platforms for managing user stories, sprints, and project progress.

• Analytics & Reporting: Familiarity with web analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and track UX success metrics.

• User Research Tools: Experience with survey platforms (e.g., SurveyMonkey, Typeform) and potentially user testing platforms (e.g., UserTesting.com, Lookback).

• Documentation Tools: Proficiency with tools for creating detailed documentation, such as Confluence, Visio, or even advanced features within design tools.

Analytics & Reporting:

• Tools for analyzing user behavior data, A/B testing results, and key performance indicators (KPIs) related to UX.

• Ability to translate raw data into actionable insights and present them clearly. CRM & Automation:

• While not a primary focus for this UX role, understanding how UX impacts CRM usage and customer journeys would be beneficial. Familiarity with how systems integrate and data flows is important for understanding technical dependencies.

📝 Enhancement Note: Proficiency with Figma and Miro is a hard requirement. Beyond that, a strong understanding of the broader ecosystem of tools used in agile product development, analytics, and research is expected for this role's success.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all design and process decisions.

• Data-Driven Decisions: Relying on research, analytics, and testing to inform strategies and measure success.

• Collaboration: Working effectively within a Scrum team and across various departments to achieve shared goals.

• Innovation & Continuous Improvement: Proactively seeking new ideas, embracing change, and striving for better ways of working ("fail fast, move forward").

• Integrity & Professionalism: Upholding high standards in work quality, communication, and ethical conduct, reflecting ARAG's industry.

Collaboration Style:

• Agile & Iterative: Working in short cycles with frequent feedback and adjustments.

• Cross-Functional: Engaging with diverse teams (business, legal, marketing, development) to ensure holistic product development.

• Open Communication: Encouraging candid feedback and transparent discussion of ideas and challenges.

• Problem-Solving Focused: A collective approach to identifying and resolving issues, leveraging collective expertise.

📝 Enhancement Note: The culture emphasizes a modern, agile approach to product development, balanced with the integrity and professionalism demanded by the legal services industry. This suggests a dynamic environment that values both innovation and reliability.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Legal Constraints: Navigating the often-complex requirements of the legal services industry while advocating for optimal user experience.

• Driving Organizational Change: Acting as an evangelist for UX best practices and data-driven decisions in an established organization.

• Translating Complex Needs: Effectively distilling intricate business and legal requirements into clear, actionable user stories and functional specifications.

• Keeping Pace with Digital Trends: Continuously learning and adapting to new technologies and UX methodologies in a rapidly evolving digital landscape.

Learning & Development Opportunities:

• Advanced UX Methodologies: Opportunities to deepen skills in specialized research techniques, accessibility compliance, or UX strategy.

• Agile and Scrum Mastery: Further training and certification in agile frameworks and Scrum practices.

• Industry Conferences: Potential to attend UX, product development, or legal tech conferences to gain insights and network.

• Mentorship: Guidance from senior UX professionals or product leaders within ARAG.

• Cross-Functional Exposure: Gaining broader business acumen by working closely with marketing, legal, and product teams.

📝 Enhancement Note: The challenges are typical for roles that aim to innovate within established industries. The growth opportunities are robust, focusing on both specialized UX skills and broader product and business understanding.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you identified a significant user experience pain point and how you went about addressing it. What was the outcome?" (Focus on your process: research, analysis, recommendations, impact, tools used).

• "How do you balance user needs with technical limitations or business requirements? Provide an example." (Demonstrate your negotiation and problem-solving skills).

• "Walk us through your process for translating high-level business requirements into detailed user stories or functional specifications." (Highlight your documentation and communication skills).

• "How do you stay current with emerging digital trends and technologies? How have you proactively brought new ideas to your teams?" (Showcase your initiative and forward-thinking approach). Company & Culture Questions:

• "What interests you about ARAG North America and our mission?" (Research ARAG's services, values, and recent news).

• "How do you contribute to a collaborative team environment, particularly within an agile/Scrum framework?" (Provide examples of your teamwork and communication style).

• "Describe your experience acting as an evangelist for user experience best practices. How do you gain buy-in from stakeholders who may not be familiar with UX principles?" (Focus on influence and education). Portfolio Presentation Strategy:

• Structure: Organize your portfolio logically, perhaps by project type or by showcasing your process from research to final design.

• Storytelling: For each project, tell a compelling story: the problem, your role, your process, the solution, and the results (quantify where possible).

• Highlight Key Skills: Ensure your presented projects clearly demonstrate your proficiency in Figma, Miro, user research, information architecture, and agile collaboration.

• Focus on Analysis: Emphasize your analytical skills—how you identified pain points, interpreted data, and made informed design decisions.

• Conciseness: Be prepared to present your key projects within a defined timeframe, focusing on the most impactful aspects.

📝 Enhancement Note: Preparation should focus on demonstrating a deep understanding of the UX lifecycle, strong analytical and communication skills, and the ability to integrate into an agile, collaborative team within a specific industry context.

📌 Application Steps

To apply for this UX Analyst position:

• Submit Your Application: Complete the online application form through the provided link.

• Tailor Your Resume: Ensure your resume highlights your 5+ years of experience in UX analysis, design, or business analysis, emphasizing keywords like UX research, Figma, Miro, Agile, user-centered design, and information architecture. Quantify achievements whenever possible.

• Prepare Your Portfolio: Curate a portfolio that showcases your best UX projects. Focus on demonstrating your process, analytical skills, design output (wireframes, mockups), and the impact of your work. Be ready to walk through 1-2 key projects in detail during an interview.

• Research ARAG: Gain a thorough understanding of ARAG North America's services, target audience, and current digital presence. Consider how your UX expertise can contribute to their business goals.

• Practice Interview Responses: Prepare to answer behavioral and situational questions using the STAR method, focusing on examples that highlight your problem-solving, collaboration, and UX strategy skills. Be ready to discuss your experience with agile methodologies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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