full time framer

📍 Job Overview

Job Title: Full-Time Framer

Company: Michaels Stores

Location: Centerville, Ohio, United States

Job Type: FULL_TIME

Category: Retail Operations / Custom Services

Date Posted: May 27, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and satisfaction by providing expert custom framing solutions.

• Achieve sales and production targets through effective customer interaction and consultative selling.

• Maintain operational excellence by adhering to Standard Operating Procedures (SOPs) and company programs.

• Ensure a safe, clean, and well-merchandised retail environment for customer convenience.

📝 Enhancement Note: This role is situated within a retail environment, focusing on specialized custom services. The core operations involve client consultation, product customization, and sales execution, requiring a blend of customer service, technical framing skills, and retail operational awareness.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively listening to their needs and offering tailored custom framing solutions that align with their artistic vision.

• Drive sales performance by effectively presenting framing options, upselling complementary products, and closing custom orders with a focus on quality and customer satisfaction.

• Execute custom framing orders with a high degree of precision, ensuring adherence to quality standards and timely delivery to meet customer expectations.

• Maintain the visual appeal and stock integrity of the ready-made frame department, as well as other assigned areas, including SISO (Store-Initiated, Store-Owned) and Directed Replenishment processes.

• Deliver exceptional customer service by proactively assisting shoppers, locating products, and providing comprehensive solutions that enhance their shopping experience.

• Uphold and execute all Standard Operating Procedures (SOPs) and Company programs to ensure consistent operational standards and compliance.

• Actively participate in and support company-wide shrink and safety programs to minimize loss and maintain a secure working environment.

• Interact positively and respectfully with colleagues and customers, demonstrating a commitment to the organization's values and serving as a role model for team behavior.

• Contribute to the efficient functioning of the store by participating in truck un-loads and stocking processes, ensuring adherence to established standards and timelines.

• Operate the cash register accurately and efficiently, executing all cash handling procedures to company standards.

• Proactively acknowledge customers, assist them in finding products, and offer solutions to meet their needs.

• Support and execute omni-channel processes, ensuring a seamless customer experience across all service channels.

📝 Enhancement Note: Responsibilities emphasize a direct customer-facing role with a strong emphasis on consultative sales within the custom framing domain. Operational duties include inventory management, visual merchandising, and adherence to strict procedural guidelines.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is expected, though not explicitly stated, it's a common requirement for entry-level retail roles.

Experience: 0-2 years of experience.

Required Skills:

• Basic computer skills for operating POS systems and potentially design software.

• Basic measuring skills essential for accurate framing projects.

Preferred Skills:

• Prior retail experience, demonstrating an understanding of store operations and customer interaction.

• Proven experience in selling products and/or services, with a focus on consultative approaches.

• Strong customer service orientation with a passion for helping customers achieve their creative goals.

📝 Enhancement Note: The required skills lean towards practical, hands-on abilities and foundational computer literacy. Preferred skills highlight a desire for candidates who can immediately contribute to sales targets and possess a customer-centric mindset, aligning with operations goals of customer satisfaction and revenue generation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level role, candidates are expected to demonstrate their understanding of process through examples during the interview. This could include:
  • Describing how they would manage a custom framing order from consultation to completion.
  • Explaining how they ensure quality control in their work.
  • Providing examples of how they have resolved customer issues effectively.

Process Documentation:

• Candidates should be prepared to discuss their approach to:

  • Workflow design and optimization within a retail setting, specifically for custom services.

  • Implementing and potentially automating steps within the framing process to improve efficiency.

  • Measuring the success of their framing solutions and customer satisfaction.

📝 Enhancement Note: For this entry-level position, a formal portfolio is unlikely to be a requirement. However, demonstrating an understanding of key operational processes, such as workflow management, quality assurance, and customer satisfaction measurement, through interview responses will be critical.

💵 Compensation & Benefits

Salary Range: $11.25 - $13.20 per hour.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrual for vacation, sick leave, and personal days.

• Tuition assistance programs to support ongoing education and skill development.

• Generous employee discounts on Michaels products and services.

• Access to other benefits as detailed on mikbenefits.com.

Working Hours: Full-time position, typically involving approximately 40 hours per week. Work hours will include nights, weekends, and early mornings, as dictated by retail operational needs.

📝 Enhancement Note: The salary range provided is within the typical entry-level retail pay scale for the United States. The benefits package is comprehensive for a retail organization, offering a strong incentive for full-time employment and supporting employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores across the US and Canada.

Company Size: Large enterprise, with over 1,300 retail locations and a significant online presence. This scale implies established operational structures and support systems.

Founded: 1973. With a long history, Michaels has developed robust operational processes and a strong brand presence in the creative retail sector.

Team Structure:

• The framing department operates as a specialized unit within the larger retail store, likely with a dedicated Framer or Framing Specialist, and potentially reporting to a Store Manager or Assistant Store Manager.

• Collaboration is expected with other store associates in areas like customer service, stocking, and inventory management.

Methodology:

• Data analysis and insights are likely used to track sales performance, customer trends, and inventory levels to inform operational decisions.

• Workflow planning and optimization are crucial for managing custom framing orders efficiently, from initial customer consultation to final product delivery.

• Automation and efficiency practices may be explored for repetitive tasks, though the custom nature of framing often requires manual skill and attention.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity, customer engagement, and community. For operations professionals, this translates to an environment where process efficiency must be balanced with a customer-centric approach and a focus on enabling creative expression.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations framework, focused on a specific, skilled service area (custom framing). It provides foundational experience in customer service, sales, and operational execution within a retail setting.

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or potentially a Department Lead, depending on the store's organizational structure.

Operations Impact: The framer directly impacts store revenue through custom framing sales and customer satisfaction by providing high-quality, personalized solutions. Effective operations in this role contribute to customer loyalty and positive brand perception.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, materials, and design principles, potentially leading to advanced framing roles or specialization.

• Retail Advancement: Potential to move into other retail management roles within Michaels, such as Key Holder, Assistant Manager, or Store Manager, by demonstrating strong operational, sales, and leadership capabilities.

• Cross-Training: Possibility of cross-training in other store departments, expanding operational knowledge and versatility.

📝 Enhancement Note: While this is an entry-level role, Michaels offers clear pathways for career progression within retail operations. Success in this position can pave the way for increased responsibility, leadership opportunities, and expanded operational expertise.

🌐 Work Environment

Office Type: This is a customer-facing retail store environment. The workspace includes a sales floor for customer interaction and a dedicated framing shop area equipped with specialized tools.

Office Location(s): The specific store location is 6146 Wilmington Pike, Centerville, Ohio. The company operates over 1,300 locations across the US and Canada.

Workspace Context:

• The environment is a public retail store, requiring constant interaction with customers.

• While most public areas are climate-controlled, some stock rooms may not be.

• The framing shop contains operational equipment such as a glass cutter and heat press, requiring careful handling and adherence to safety protocols.

• Opportunities for team interaction exist during daily operations, stocking, and customer service.

Work Schedule: The role requires flexibility, with work hours including nights, weekends, and early mornings to accommodate retail operational needs and customer traffic patterns.

📝 Enhancement Note: The work environment is dynamic and customer-centric, demanding adaptability and strong interpersonal skills. The framing shop itself presents a specialized operational area with unique equipment and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: This will likely involve meeting with the Store Manager or Assistant Manager. Expect questions focused on customer service scenarios, problem-solving, sales aptitude, and understanding of the framing role.

• Skills Assessment: Candidates may be asked to demonstrate basic measuring skills or discuss their approach to operating framing equipment (if applicable and safe to do so).

• Final Evaluation: Assessment of cultural fit, enthusiasm for creativity, and commitment to operational standards.

Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss past experiences that demonstrate relevant skills. For example:
  • Customer Service: Be ready to share examples of how you've handled challenging customer interactions or gone above and beyond to satisfy a customer.
  • Sales Acumen: Discuss instances where you successfully sold a product or service, highlighting your approach and the outcome.
  • Problem-Solving: Prepare to describe a situation where you identified an operational issue and proposed or implemented a solution.
  • Process Understanding: Articulate how you would approach managing a custom framing order from start to finish, emphasizing quality and customer communication.

Challenge Preparation:

• Be prepared for situational questions like: "A customer wants a frame for a very unusual item. How would you approach this?" or "How would you handle a situation where a customer is unhappy with their finished framing order?"

• Demonstrate an understanding of the importance of accuracy and attention to detail in custom work.

• Show enthusiasm for the creative aspect of the role and a willingness to learn.

📝 Enhancement Note: The interview process will likely focus on behavioral and situational questions to assess customer service, sales potential, and operational awareness. Candidates should prepare to articulate their experience and problem-solving abilities in a retail context, specifically related to custom services.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing transactions, managing sales, and potentially customer order entry. Proficiency with basic computer operations is required.

• Framing Equipment: Includes a glass cutter, mat cutter, and potentially a heat press or other assembly tools. Safe and proficient operation is essential.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices. Accuracy is critical.

Analytics & Reporting:

CRM & Automation:

• The POS system may have rudimentary CRM functions for tracking customer orders and preferences.

• Automation is less likely to be a direct responsibility, but efficiency in manual processes is key.

📝 Enhancement Note: The technology stack for this role is primarily focused on point-of-sale systems and specialized framing equipment. The emphasis is on manual dexterity, accuracy, and operational efficiency rather than complex software utilization.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions and service delivery.

• Creativity & Passion: Embracing the joy of creativity and celebrating customer projects.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions.

• Teamwork & Respect: Collaborating positively with colleagues and fostering a respectful environment.

• Efficiency & Compliance: Adhering to SOPs and company programs to ensure smooth operations and safety.

Collaboration Style:

• Cross-Functional: Working effectively with other store associates to ensure a cohesive customer experience, from initial product inquiry to final purchase.

• Process-Oriented: Following established procedures for order management, production, and customer service to ensure consistency and quality.

• Feedback Exchange: Openness to receiving feedback on performance and product quality to drive continuous improvement.

📝 Enhancement Note: The culture values creativity, customer service, and operational integrity. For operations professionals, this means balancing the unique, creative nature of custom framing with the need for efficient, standardized processes and excellent customer engagement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: Meeting production deadlines while ensuring the highest quality custom framing.

• Managing Customer Expectations: Effectively communicating timelines, costs, and design possibilities for custom orders.

• Handling Diverse Projects: Adapting skills and knowledge to frame a wide variety of art and memorabilia.

• Staying Current: Keeping up with new framing materials, techniques, and design trends.

Learning & Development Opportunities:

• Framing Certifications: Potential to pursue industry certifications in custom framing techniques to enhance expertise.

• Sales Training: Development in consultative selling techniques to increase custom framing sales.

• Product Knowledge: Continuous learning about art conservation, different framing materials, and design aesthetics.

• Retail Operations: Gaining broader experience in retail management, inventory control, and visual merchandising.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and sales expertise within a supportive retail environment. Challenges are primarily related to execution, customer management, and skill refinement.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. What was the situation and outcome?"

• Sales Approach: "How would you approach a customer who is unsure about their framing choices?"

• Problem-Solving: "A customer received their framing order, and there's a slight imperfection. How would you handle this?"

• Operational Awareness: "What steps do you think are most important in ensuring a custom framing order is completed correctly and on time?"

Company & Culture Questions:

• "What interests you about Michaels and the custom framing role?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• While no formal portfolio is required, be ready to present your skills and experience using the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Prepare specific examples of your customer service, problem-solving, and any sales achievements.

• If you have any personal creative projects or examples of art/craftsmanship, be ready to discuss them to showcase your passion for creativity.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales mindset, attention to detail, and enthusiasm for the creative aspects of the role. Be ready to articulate your understanding of operational processes within a retail context.

📌 Application Steps

To apply for this full-time framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools or manual craftsmanship. Use keywords like "customer service," "sales," "framing," "retail operations," "cash handling," and "problem-solving."

• Portfolio Readiness: Prepare to discuss specific examples from your past experiences that demonstrate your ability to handle customer interactions, solve problems, and manage tasks efficiently. Think about projects where precision and quality were important.

• Company Research: Familiarize yourself with Michaels' mission, values, and the importance of custom framing to their business. Understand their commitment to creativity and customer satisfaction.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral scenarios and demonstrating your understanding of operational processes and customer engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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