Full Time Framer

📍 Job Overview

Job Title: Full Time Framer

Company: Michaels Stores

Location: Store - 4301 Market Rd, Ranger, Texas, United States

Job Type: FULL_TIME

Category: Retail Operations / Art & Design

Date Posted: 2026-05-27

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service by building relationships and creating memorable custom framing solutions.

• Drive sales and production results through effective consultation and product knowledge within the custom framing department.

• Maintain a safe, clean, and well-merchandised store environment, adhering to Standard Operating Procedures (SOPs).

• Execute retail operations including cash handling, inventory management, and supporting omni-channel processes.

📝 Enhancement Note: The "Framer" title combined with "Custom Framing solutions" and "Elevated ABC Deliver" indicates a role focused on consultative sales within a specialized department, requiring both artistic/craftsmanship skills and strong customer engagement. "0-2 Years" experience level suggests a training-focused onboarding process.

📈 Primary Responsibilities

• Engage customers using the Elevated ABC Deliver methodology to understand their needs and propose tailored custom framing solutions, driving sales and production targets.

• Skillfully operate framing equipment and a glass cutter to produce high-quality custom framing orders accurately and on time.

• Maintain the ready-made frame department, including in-store, online order (SISO), and directed replenishment stock, ensuring visual merchandising standards are met.

• Provide friendly and proactive customer service, assisting shoppers in locating products, offering solutions, and ensuring a positive in-store experience.

• Adhere strictly to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance, safety, and operational efficiency.

• Participate actively in truck unloading and stocking processes, ensuring efficient inventory replenishment while adhering to established standards.

• Operate the cash register, execute cash handling procedures accurately, and process transactions according to company standards.

• Support company-wide shrink and safety programs, contributing to a secure and loss-prevention-focused environment.

• Collaborate effectively with team members, fostering a positive and respectful work environment that upholds organizational values and promotes a strong team dynamic.

• Assist with omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a blend of sales consultation, technical production, visual merchandising, and core retail operations. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology that candidates should research.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a foundation in art, design, or a related field would be beneficial.

Experience: 0-2 years of experience in a customer-facing role, with a focus on sales, service, or a craft-based skill.

Required Skills:

• Basic computer proficiency for POS systems and potential order management software.

• Proficiency in basic measuring skills for accurate custom framing.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Cash handling experience and accuracy.

Preferred Skills:

• Previous retail sales experience, particularly in a consultative or commission-based environment.

• Experience selling products and/or services directly to customers.

• Familiarity with art, design principles, or framing techniques.

📝 Enhancement Note: The "0-2 Years" experience level indicates that core operational and customer service skills are prioritized over extensive prior framing expertise, with training provided for specialized tasks like glass cutting and equipment operation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of past work that showcase attention to detail and quality craftsmanship in custom projects.

• Include any documented processes or workflows you have developed or improved, particularly in customer interaction or production.

• Showcase proficiency in using measurement tools and executing precise tasks.

Process Documentation:

• Candidates may be asked to walk through their understanding of a customer order process, from initial consultation to final product delivery.

• Be prepared to discuss how you would document and ensure adherence to a specific framing process or SOP.

• Consider how you would track the quality and timeliness of custom orders.

📝 Enhancement Note: For an entry-level role with a craft component, a formal portfolio might not be strictly required, but candidates should be prepared to discuss any relevant hands-on projects or examples of meticulous work. Focus on demonstrating process thinking and problem-solving related to customer needs and production.

💵 Compensation & Benefits

Salary Range: For a Full Time Framer role with 0-2 years of experience in Ranger, Texas, an estimated salary range would be between $13.00 - $17.00 per hour. This estimate is based on entry-level retail positions in similar geographic areas and the specific skills required for framing.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision coverage.

• Paid Time Off (PTO): Accrued vacation and sick leave benefits.

• Tuition Assistance: Support for continued education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other benefits may include retirement savings plans and potential performance-based incentives.

Working Hours: Full-time position, typically 40 hours per week. This will include nights, weekends, and early mornings, as required by retail operational needs.

📝 Enhancement Note: The salary estimate is derived from general retail hourly wage data for Texas and accounts for the specialized nature of the framing role, which often commands slightly higher pay than general retail associates. The provided benefits are explicitly mentioned in the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America, focusing on arts, crafts, and home decor.

Company Size: Over 1,300 stores across North America. This indicates a large, established retail organization with structured processes and a significant employee base.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and a well-developed corporate structure.

Team Structure:

• The Framer will likely be part of a store-level team, reporting to a Store Manager or an Assistant Store Manager, and potentially a dedicated Framing Department Manager if the store is large enough.

• The role involves direct collaboration with fellow sales associates, cashiers, and potentially stock associates.

Methodology:

• Emphasis on data-driven decision-making through SOP adherence and performance metrics (sales, production).

• Customer-centric approach, prioritizing relationship building and consultative sales.

• Focus on process optimization through adherence to company programs and efficient workflow execution.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's mission "to fuel the joy of creativity and celebration" suggests a culture that values creativity, community, and customer engagement. The scale of operations implies a need for process consistency and adherence to established best practices.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level, hands-on position within the retail operations framework, focusing on specialized craft and sales execution. It serves as a foundational role for individuals interested in retail, customer service, and creative arts.

Reporting Structure: The Framer will report to store management, likely an Assistant Store Manager or Store Manager, with direct oversight of their framing responsibilities.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and customer retention by providing high-quality products and exceptional service. They also contribute to operational efficiency by maintaining department standards and supporting overall store functions.

Growth Opportunities:

• Specialization: Develop advanced custom framing skills, becoming a subject matter expert within the department.

• Leadership: Progress to roles like Assistant Store Manager or Store Manager, requiring broader operational and people management skills.

• Cross-Functional Development: Gain experience in other store operations, such as visual merchandising, inventory management, or omni-channel fulfillment, to broaden skill sets.

• Training: Opportunities for further training in sales techniques, product knowledge, and operational best practices.

📝 Enhancement Note: For an entry-level position, growth typically involves mastering the current role, then expanding into broader retail management responsibilities or specializing further within creative services.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace will be within the retail floor and a dedicated custom framing shop area.

Office Location(s): The specified location is Store - 4301 Market Rd, Ranger, Texas. This is a physical retail store environment.

Workspace Context:

• The framing shop involves specific tools and machinery like a glass cutter and heat press. Safety protocols are paramount.

• The retail floor requires constant interaction with customers and maintaining visual standards.

• Stock rooms may or may not be climate-controlled, and some outdoor work may be assigned (e.g., retrieving carts, truck unloading).

Work Schedule: Flexible scheduling is typical for retail. This role requires availability for nights, weekends, and early mornings. The full-time nature implies approximately 40 hours per week, with potential variations based on business needs.

📝 Enhancement Note: The work environment requires adaptability to both customer-facing and production-focused tasks, as well as varying climate conditions and physical demands.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application & Screening: Submit resume and complete online application. Focus on highlighting relevant customer service, sales, and any craft/technical skills.

• Phone/Video Interview: A hiring manager will likely discuss your experience, motivation for the role, and understanding of customer service and sales. Prepare to talk about your interest in custom framing.

• In-Person Interview: This will likely involve a tour of the store and framing area. You may be asked to demonstrate basic measuring skills or discuss hypothetical customer scenarios. Be ready to showcase your personality and enthusiasm.

• Skills Assessment: Potentially a practical assessment involving basic measuring or demonstrating how you would approach a customer consultation.

• Final Interview/Offer: Discussion of benefits, scheduling, and final terms of employment.

Portfolio Review Tips:

• While a formal portfolio might not be required for this entry-level role, be prepared to discuss any personal projects involving crafts, art, or meticulous work.

• If you have examples of your work (e.g., framed items you've made for yourself or others), bring photos.

Challenge Preparation:

• Be ready for situational questions like: "How would you handle a customer who is unhappy with their custom framing order?" or "How would you approach a customer who seems unsure about what they want?"

• Prepare to discuss your understanding of sales techniques and customer engagement, referencing the "Elevated ABC Deliver" if you've researched it.

• Demonstrate your understanding of time management and prioritization, especially concerning production deadlines and customer service demands.

📝 Enhancement Note: For this role, interview preparation should focus on demonstrating a strong customer-centric attitude, a willingness to learn technical skills, and basic aptitude for sales and craftsmanship.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specific machinery for cutting frames and mats, assembling frames, and potentially heat presses for mounting.

• Glass Cutter: Essential tool for custom glass sizing.

• Point of Sale (POS) System: For processing sales, handling cash, and potentially managing customer orders.

• Measuring Tools: Tape measures, rulers, and precision measuring devices.

Analytics & Reporting:

CRM & Automation:

• The POS system may have basic CRM capabilities for tracking customer orders and preferences.

• "Elevated ABC Deliver" might involve specific customer interaction protocols or software prompts.

• Omni-channel processes may involve systems for managing online orders for in-store pickup or custom fulfillment.

📝 Enhancement Note: Proficiency with basic hand tools and a willingness to learn specialized framing machinery are key. Familiarity with retail POS systems is a strong asset.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Foster a culture that encourages artistic expression and helps customers celebrate life's moments.

• Customer Focus: Prioritize building relationships and providing exceptional service that leads to customer satisfaction and loyalty.

• Integrity & Respect: Uphold company values by interacting positively and respectfully with customers and colleagues.

• Efficiency & Quality: Strive for high-quality production and operational excellence through adherence to SOPs and continuous improvement.

Collaboration Style:

• Team-Oriented: Work collaboratively with fellow store associates to achieve common goals, support each other, and ensure smooth store operations.

• Service-Driven: A shared focus on delivering excellent customer experiences across all touchpoints.

• Process-Adherent: A collective commitment to following company procedures and standards to maintain consistency and efficiency.

📝 Enhancement Note: The culture emphasizes a balance between fostering creativity and maintaining operational discipline within a large retail environment. Teamwork and a positive attitude are crucial.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Curve: Mastering the technical skills of custom framing, including precise measurements, equipment operation, and material handling.

• Customer Consultation: Effectively guiding customers through complex framing options and price points to meet their needs and budget.

• Balancing Roles: Juggling responsibilities between direct customer service on the floor, production in the framing shop, and general store tasks.

• Physical Demands: Enduring long periods of standing, lifting heavy items, and working with tools.

Learning & Development Opportunities:

• Framing Expertise: Become a skilled custom framer with deep knowledge of materials, techniques, and design principles.

• Sales Acumen: Develop consultative sales skills and learn effective customer engagement strategies.

• Retail Operations: Gain comprehensive experience in various aspects of retail management, from inventory to customer service.

• Product Knowledge: Expand understanding of art, decor, and crafting materials.

📝 Enhancement Note: The primary challenges involve acquiring specialized skills and managing diverse responsibilities. Growth is tied to mastering these areas and potentially moving into leadership or broader operational roles.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer solve a problem or find the perfect product." (Focus on customer service and problem-solving.)

• "How do you approach learning new technical skills or operating new equipment?" (Highlight your willingness to learn and attention to detail.)

• "Describe your experience with sales or customer consultations. How do you build rapport with customers?" (Emphasize consultative selling and relationship building.)

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research the company mission and values.)

• "How do you handle working in a fast-paced retail environment with multiple demands?" (Demonstrate adaptability and time management.)

Portfolio Presentation Strategy:

• If you bring photos or examples, be ready to discuss your process, the challenges you faced, and how you ensured quality.

• Focus on demonstrating your meticulous nature, problem-solving ability, and passion for creating beautiful, functional items.

• Be prepared to articulate how your skills and experience can benefit customers and the Michaels team in this specific role.

📝 Enhancement Note: Preparation should focus on showcasing a positive attitude, a strong work ethic, customer service skills, and a genuine interest in the creative and craft aspects of the role.

📌 Application Steps

To apply for this Full Time Framer position:

• Submit your application