Framer - will train!

📍 Job Overview

Job Title: Framer - Will Train!

Company: Michaels Stores

Location: Toms River, New Jersey, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: June 22, 2026

Experience Level: Entry-Level (0-2 Years)

Remote Status: On-site

🚀 Role Summary

• Engage in direct customer interaction to understand and fulfill custom framing needs, leveraging consultative selling techniques.

• Execute the full lifecycle of custom framing orders, from initial customer consultation and design to production and timely delivery.

• Maintain operational excellence within the framing department and assigned retail areas, ensuring adherence to Standard Operating Procedures (SOPs).

• Contribute to overall store performance through effective merchandising, inventory management, and exceptional customer service.

📝 Enhancement Note: This role is positioned as an entry-level opportunity within Michaels Stores, specifically focusing on their custom framing services. While the title suggests a primary focus on framing, the responsibilities also encompass broader retail operations, making it a hybrid role. The "will train" aspect indicates a strong emphasis on developing internal talent and providing comprehensive on-the-job training for the specific skills required.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized design consultations and creating memorable custom framing solutions.

• Drive sales and production targets by effectively utilizing the "Elevated ABC Deliver" methodology to engage customers and propose framing options.

• Ensure high-quality and on-time completion of all custom framing orders, meeting customer expectations and company standards.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Sales In, Stock Out) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting shoppers in locating products and providing solutions to their needs.

• Uphold company policies and SOPs across all operational activities, from sales and production to inventory and loss prevention.

• Actively participate in the truck un-load and stocking processes, ensuring adherence to truck standards and budget constraints.

• Operate the cash register accurately, executing cash handling procedures and standards with integrity.

• Acknowledge all customers promptly, assist with product location, and offer appropriate solutions.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store initiatives.

• Maintain a safe, clean, and clutter-free store environment, adhering to safety programs and contributing to overall store upkeep.

📝 Enhancement Note: The primary responsibilities clearly delineate a dual focus on specialized framing expertise and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, requiring the candidate to be adept at consultative selling within the framing context. Adherence to SOPs is a recurring theme, indicating a need for discipline and attention to detail in executing tasks.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, with a willingness to learn and develop new skills.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience in custom framing or a related craft/design field is a plus but not required due to the training provided. Required Skills:

• Basic computer skills for order entry, POS operations, and communication.

• Basic measuring skills with a high degree of accuracy for custom framing projects.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Aptitude for sales and the ability to close orders through consultative engagement.

• Physical stamina to stand for extended periods, lift heavy items (up to 50 lbs), and use ladders.

• Ability to work flexible hours, including nights, weekends, and early mornings. Preferred Skills:

• Prior retail sales experience, particularly in a consultative or solution-selling environment.

• Experience selling products and/or services to customers, demonstrating an understanding of sales cycles.

• Familiarity with art, design principles, or display techniques.

• Experience with POS systems and basic inventory management.

📝 Enhancement Note: The "will train" aspect significantly lowers the barrier to entry for required skills, focusing more on foundational abilities like basic math, computer literacy, and customer interaction. The emphasis on "basic measuring skills" and the ability to operate specific equipment highlights the practical, hands-on nature of the role. Preferred skills point towards candidates who can leverage existing retail or sales experience to ramp up more quickly.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level, training-focused role, candidates are encouraged to highlight any relevant projects or demonstrated skills that showcase an aptitude for detail, craftsmanship, or customer interaction.

• Examples could include personal craft projects, previous customer service achievements, or any instances where problem-solving or design thinking was applied. Process Documentation:

• Candidates will be trained on and expected to follow Standard Operating Procedures (SOPs) for all aspects of the role.

• This includes adhering to established workflows for:

  • Customer consultation and order intake.

  • Custom framing design and production processes.