UX Designer - AI

📍 Job Overview

Job Title: UX Designer - AI

Company: TOPdesk

Location: Budapest, Hungary

Job Type: Full-time

Category: UX/Product Design (with an AI focus)

Date Posted: July 29, 2026

Experience Level: Medior/Senior (5+ years)

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end design process for innovative AI-powered features within TOPdesk's next-generation ITSM platform.

• Drive user-centric design by translating complex AI concepts into intuitive, accessible, and inclusive user experiences.

• Collaborate within a multidisciplinary product development team, fostering strong partnerships with Product Managers, Engineers, and fellow Designers.

• Champion UX maturity and process improvements across the organization, contributing to a culture of design excellence.

• Ensure design consistency and efficiency by leveraging and evolving the established design system.

📝 Enhancement Note: While the core role is UX Design, the explicit mention of "AI" and "ITSM platforms" positions this as a specialized role within product development, focusing on the intersection of user experience and artificial intelligence in a business-critical software context. This requires a blend of design expertise and an understanding of AI's user implications.

📈 Primary Responsibilities

• Conceptualize, rapidly prototype, and refine new AI-powered features, including the creation and governance of AI agents.

• Own the complete design lifecycle, from initial user research and discovery to the final delivery of polished design assets.

• Identify user research needs, conduct studies, and translate insights into actionable design solutions that enhance user experience.

• Develop comprehensive design artifacts, including wireframes, user flows, mockups, and interactive prototypes, using industry-standard tools.

• Facilitate collaborative ideation sessions and problem-solving workshops with cross-functional teammates and stakeholders to drive innovation.

• Ensure adherence to the design system, proposing enhancements or new components to maintain consistency and efficiency across the product.

• Validate and iterate on designs through user feedback, usability testing, and data analysis to ensure optimal user outcomes.

• Deliver clear, detailed handover documentation to development teams to ensure seamless implementation of designs.

• Work closely with Product Managers and Engineers to define user-centered solutions and align design efforts with product strategy and business goals.

• Contribute to elevating the overall UX maturity and refining design processes within the product development organization.

• Stay abreast of emerging trends, tools, and best practices in UX design, particularly those relevant to AI and ITSM.

📝 Enhancement Note: The responsibilities emphasize a full-cycle design ownership with a strong focus on AI features. This implies a need for candidates who can not only create interfaces but also understand the underlying AI capabilities and their user implications, driving product strategy from a design perspective.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree or vocational qualification in Design, Human-Computer Interaction (HCI), Computer Science, or a closely related field. Experience:

• 5+ years of professional experience in UX design, demonstrating a strong track record in a medior to senior capacity.

• Proven experience in shipping and measuring the success of AI-powered features from a human-centered design perspective. Required Skills:

• Expertise in rapid prototyping and the ability to iterate quickly on new concepts.

• Proficiency in creating wireframes, user flows, mockups, and interactive prototypes.

• Skilled in using industry-standard design tools, with a specific emphasis on Figma.

• Experience working with or contributing to design systems, understanding component-based design principles.

• Demonstrated ability to validate designs through user research, usability testing, and feedback analysis.

• Strong collaboration and communication skills, enabling effective teamwork with Product Managers, Engineers, and other Designers.

• Proficiency in English for clear and effective communication across international teams.

• A strong passion for accessibility, inclusivity, and solving complex design challenges.

• Proactive mindset with a drive for continuous improvement in design processes and outcomes. Preferred Skills:

• Experience with AI concepts and their application in software products.

• Familiarity with ITSM (IT Service Management) principles and platforms.

• Experience in conducting user research (qualitative and quantitative).

• Knowledge of data analysis techniques to inform design decisions.

• Familiarity with agile development methodologies.

📝 Enhancement Note: The requirement to have "shipped and measured the success of AI-powered features" is a critical differentiator, indicating a need for candidates who can demonstrate tangible impact and a data-informed design approach specifically within the AI domain.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 significant UX design projects, with at least one clearly demonstrating experience with AI-powered features.

• Projects should highlight the full design process, from problem definition and user research to ideation, prototyping, and final implementation.

• Include case studies that detail user pain points, design solutions, and measurable outcomes (e.g., improved user satisfaction, task completion rates, adoption of AI features).

• Demonstrate proficiency in creating detailed wireframes, user flows, and interactive prototypes, with examples readily accessible (e.g., Figma links).

• Evidence of experience working with or contributing to design systems, showcasing consistency and component reusability. Process Documentation:

• Clearly articulate your design process for each project, detailing the methodologies used (e.g., Design Thinking, Lean UX).

• Explain how user research and feedback were integrated into the design iterations.

• Detail how you collaborated with product managers and engineers throughout the development lifecycle.

• Provide examples of how you used data analysis and usability testing to validate and refine designs.

• Showcase how you ensured accessibility and inclusivity in your design solutions.

📝 Enhancement Note: Given the role's focus on AI and ITSM, portfolios should emphasize the candidate's ability to translate complex technical concepts into user-friendly interfaces and demonstrate measurable impact, particularly for AI-driven functionalities.

💵 Compensation & Benefits

Salary Range: HUF 1,000,000 - HUF 1,300,000 monthly.

Benefits:

• Opportunity to work on cutting-edge AI-powered features in a growing international software company.

• Collaborative and international work environment with colleagues across the Netherlands, Germany, and Hungary.

• Professional development opportunities, including continuous learning and potential for UX maturity advancement.

• Contribution to the design system and the opportunity to influence product direction.

• Standard benefits package (details not specified, but typically includes health insurance, paid time off, etc.).

Working Hours: 40 hours per week (standard full-time).

📝 Enhancement Note: The salary range is provided in Hungarian Forints (HUF) per month. For a medior/senior UX Designer in Budapest, this range is competitive within the Hungarian market, reflecting the specialized nature of AI and the required experience level. Research into local cost of living and industry benchmarks supports this range.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (Service Management, ITSM)

Company Size: 800 employees globally (as of the provided data).

Founded: TOPdesk was founded in 1993. The Budapest office was established in 2008.

Team Structure:

• The UX Designer will be part of a multidisciplinary product development team.

• This team includes Product Managers, Engineers, and other Designers.

• The role reports to a UX Manager.

• Close collaboration with the Design System team and other stakeholders is expected.

• The team is international, with colleagues based in the Netherlands, Germany, and Hungary. Methodology:

• Emphasis on user-centric design principles.

• Collaborative approach to problem-solving and ideation.

• Utilization of design systems for consistency and efficiency.

• Data-driven validation of designs through research and testing.

• Commitment to continuous improvement of UX processes and maturity.

Company Website: https://www.topdesk.com/

📝 Enhancement Note: TOPdesk's long history in service management, combined with its expansion into AI features, suggests a company that values established processes while embracing innovation. The international team structure highlights the importance of strong communication and cross-cultural collaboration skills.

📈 Career & Growth Analysis

Operations Career Level: Medior/Senior UX Designer. This role implies significant autonomy in managing design projects, influencing product strategy, and mentoring junior designers if applicable. The focus on AI features suggests a specialization path.

Reporting Structure: Reports to a UX Manager, indicating a clear line of management and potential for direct feedback and career guidance within the design function. Collaboration extends across product and engineering teams.

Operations Impact: The UX Designer's impact is crucial for the success of AI-powered features, directly influencing user adoption, satisfaction, and overall product effectiveness. By creating intuitive interfaces for complex AI functionalities, the designer contributes significantly to the value proposition of TOPdesk's ITSM platform and its competitive edge in the market.

Growth Opportunities:

• Specialization: Deepen expertise in AI UX, becoming a go-to specialist for future AI initiatives.

• Leadership: Potential to grow into a Lead UX Designer role, managing design projects or teams.

• Process Improvement: Lead initiatives to enhance UX maturity and design processes across TOPdesk.

• Cross-Functional Influence: Expand influence across product strategy and development roadmaps.

• Learning & Development: Access to training, conferences, and resources to stay current with UX and AI trends.

📝 Enhancement Note: The role offers a clear path for growth within a specialized area of UX design, particularly relevant given the increasing integration of AI in enterprise software. The opportunity to influence product development and processes is significant.

🌐 Work Environment

Office Type: On-site in Budapest, Hungary. This suggests a traditional office setting conducive to in-person collaboration.

Office Location(s): Budapest, Hungary. Specific office address details are not provided but imply a physical workspace.

Workspace Context:

• A collaborative workspace designed to foster teamwork and cross-functional interaction.

• Access to necessary design tools and technology, including Figma and potentially other prototyping software.

• Opportunities for regular interaction with Product Managers, Engineers, and fellow Designers, promoting a shared understanding of product goals.

• The international nature of the team means some collaboration may occur virtually, requiring adaptability.

Work Schedule: Standard 40-hour work week, with the expectation of professional dedication to project timelines and deliverables.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration, which can be beneficial for complex design tasks and team cohesion, especially when working with AI concepts that may require iterative design discussions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and portfolio by a recruiter or hiring manager.

• Portfolio Presentation: A dedicated session where the candidate presents their work, focusing on AI-related projects and design process. Expect to discuss challenges, solutions, and outcomes.

• Technical/Skills Interview: Discussion on UX principles, design methodologies, tool proficiency (Figma), and experience with AI and design systems.

• Team/Stakeholder Interviews: Meetings with Product Managers, Engineers, and possibly other Designers to assess collaboration style, problem-solving skills, and cultural fit.

• Final Interview: Potentially with senior leadership or UX Manager to discuss overall fit and strategic alignment.

Portfolio Review Tips:

• Curate Effectively: Select projects that clearly demonstrate your experience with AI features, your end-to-end design process, and your ability to measure impact.

• Tell a Story: For each project, articulate the problem, your role, the design process, the challenges faced, the solutions implemented, and the measurable results. Use visuals to support your narrative.

• Highlight AI Expertise: Clearly explain how you approached the design of AI-powered features, any unique considerations, and how you ensured user trust and understanding.

• Showcase Figma Skills: Be prepared to walk through your Figma files, demonstrating your understanding of components, prototyping, and design system usage.

• Focus on Impact: Quantify your achievements whenever possible (e.g., "increased feature adoption by X%," "reduced task completion time by Y minutes").

Challenge Preparation:

• Be prepared for potential design exercises or case studies, possibly related to AI feature ideation or problem-solving within an ITSM context.

• Practice articulating your design decisions clearly and concisely, justifying them with user research, data, and design principles.

• Think about how you would approach integrating AI into existing workflows and ensuring a positive user experience.

📝 Enhancement Note: The interview process will likely place a strong emphasis on the candidate's ability to translate complex AI concepts into user-friendly designs and demonstrate tangible outcomes. A well-prepared portfolio is key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required tool for wireframing, mockups, and prototyping. Expect advanced usage.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

• Collaboration Tools: Likely includes tools like Jira, Confluence, Slack, or similar for team communication and project management.

Analytics & Reporting:

• Usability Testing Tools: Tools for conducting remote or in-person usability tests (e.g., UserTesting.com, Lookback).

• Analytics Platforms: Familiarity with web analytics or product analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) to measure feature success.

• Data Analysis: Proficiency in interpreting data to inform design decisions and measure impact.

CRM & Automation:

• Design System Management Tools: Experience with tools or processes for managing design system components.

• AI Platforms/APIs: While not directly designing the AI models, understanding the capabilities and limitations of AI platforms can be advantageous.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. The role also implies a need to work with data and potentially understand the technical underpinnings of AI to design effective features.

👥 Team Culture & Values

Operations Values:

• User-Centricity: Placing the user at the heart of all design decisions.

• Collaboration: Working effectively with cross-functional teams to achieve shared goals.

• Innovation: Embracing new technologies, like AI, to create forward-thinking solutions.

• Excellence: Striving for high-quality design and continuous improvement in processes and outcomes.

• Inclusivity & Accessibility: Committing to designing products that are usable by everyone.

Collaboration Style:

• Highly collaborative, working closely with Product Managers and Engineers throughout the product development lifecycle.

• Open to feedback and iterative design processes.

• Emphasis on clear communication and documentation for seamless handovers.

• Encourages proactive contribution to design discussions and process improvements.

📝 Enhancement Note: The company culture appears to value a blend of structured processes (design systems, established methodologies) and innovation (AI features), fostered by strong cross-functional collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing intuitive user experiences for complex AI functionalities, ensuring user trust and understanding.

• Balancing the need for rapid iteration with maintaining design system consistency.

• Effectively collaborating with international and cross-functional teams.

• Measuring the success and impact of AI-powered features through user data.

• Contributing to raising UX maturity within a growing organization. Learning & Development Opportunities:

• Deepen expertise in AI UX and human-AI interaction design.

• Gain exposure to the ITSM domain and its specific user needs.

• Develop skills in leading UX initiatives and potentially mentoring junior designers.

• Participate in industry conferences and training related to UX, AI, and product development.

• Contribute to shaping the future of TOPdesk's product offerings through innovative design solutions.

📝 Enhancement Note: This role presents an excellent opportunity to specialize in the rapidly growing field of AI UX within a stable enterprise software environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed an AI-powered feature. What were the key user challenges, how did you address them, and what was the outcome?"

• "How do you approach balancing rapid prototyping with maintaining design system integrity?"

• "Walk us through your process for incorporating user research and data analysis into your design iterations."

• "How would you ensure accessibility and inclusivity in the design of an AI agent for our ITSM platform?" Company & Culture Questions:

• "What interests you about TOPdesk and our approach to ITSM software?"

• "How do you see AI transforming the future of IT service management from a user perspective?"

• "Describe your ideal collaboration style with product managers and engineers." Portfolio Presentation Strategy:

• Structure: Begin with an overview of TOPdesk and the role, then dive into 1-2 key projects that best showcase your AI UX experience.

• Narrative: For each project, clearly articulate the problem, your specific contributions, the design process, key decisions, challenges, and quantifiable results.

• Visuals: Use high-fidelity mockups, prototypes, and flow diagrams. Show user research findings and usability test results.

• Figma Demo: Be ready to briefly showcase your Figma workflow, component usage, and prototyping capabilities.

• AI Focus: Explicitly address how you designed for AI, considering aspects like transparency, control, and user trust.

📝 Enhancement Note: Candidates should prepare to demonstrate their ability to connect design decisions to business outcomes and user value, especially in the context of AI.

📌 Application Steps

To apply for this UX Designer - AI position:

• Submit your application through the provided application link on SmartRecruiters.

• Curate Your Portfolio: Ensure your portfolio prominently features your experience with AI-powered features and showcases your end-to-end design process, including research, wireframing, prototyping (Figma), and UAT.

• Tailor Your Resume: Highlight your 5+ years of UX design experience, specific skills in Figma, design systems, and any quantifiable achievements related to shipping and measuring AI features.

• Prepare Your Presentation: Rehearse your portfolio presentation, focusing on clear storytelling, justifying design decisions, and articulating the impact of your work, especially for AI-related projects.

• Research TOPdesk: Understand TOPdesk's mission, its ITSM platform, and its commitment to AI. Familiarize yourself with their design system principles if publicly available.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.