UX Designer (AI) (m/f/d)

📍 Job Overview

Job Title: UX Designer (AI) (m/f/d)

Company: TOPdesk

Location: Kaiserslautern, Rhineland-Palatinate, Germany

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: July 29, 2026

Experience Level: Medior/Senior (5+ years)

Remote Status: Hybrid (Remote option available)

🚀 Role Summary

• Lead the end-to-end UX design process for innovative AI-powered features within TOPdesk's next-generation ITSM platform.

• Drive user-centric design strategies, transforming complex user needs and AI capabilities into intuitive, accessible, and inclusive digital experiences.

• Collaborate closely within a multidisciplinary product development team, including Product Managers, Engineers, and fellow Designers, to shape product outcomes.

• Actively contribute to the evolution and maintenance of TOPdesk's design system, ensuring consistency and efficiency across product interfaces.

• Champion UX maturity and best practices across the organization, fostering a culture of continuous improvement in design processes and user advocacy.

📝 Enhancement Note: While this role is for a UX Designer, the focus on "AI-powered features" and integration with an ITSM platform suggests a strong alignment with GTM (Go-To-Market) operations by ensuring product usability and market fit for advanced technological solutions. The emphasis on "product triad" collaboration also points to GTM alignment.

📈 Primary Responsibilities

• Spearhead the rapid prototyping and iterative refinement of new AI-powered concepts, including the design and governance of intelligent agents within the platform.

• Own the complete design lifecycle, from initial user discovery and research synthesis through to final design delivery and developer handoff.

• Identify critical research needs, translating user insights and AI capabilities into highly intuitive, accessible, and inclusive user experiences.

• Develop comprehensive design artifacts, including wireframes, user flows, mockups, and interactive prototypes, leveraging industry-standard tools and methodologies.

• Facilitate collaborative ideation sessions and design thinking workshops with cross-functional teammates and stakeholders to solve complex product challenges.

• Ensure design consistency and efficiency by leveraging the existing design system, proactively proposing improvements or new components as required.

• Validate and refine design solutions through rigorous user feedback, usability testing, and data analysis to ensure optimal user outcomes.

• Deliver clear, concise, and comprehensive design documentation to facilitate seamless implementation by engineering teams.

• Foster strong partnerships with Product Managers and Engineers to collaboratively shape user-centered solutions and drive impactful product decisions.

• Actively contribute to elevating the overall UX maturity and refining design processes across the broader organization.

• Stay abreast of emerging trends, tools, and best practices in the UX field, particularly those related to AI and service management technologies.

📝 Enhancement Note: The responsibility for "ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components" is a crucial operational task within design teams. This ensures scalability and maintainability of the user interface, directly impacting product development velocity and user experience consistency, which are key GTM operational considerations.

🎓 Skills & Qualifications

Education: Bachelor’s degree or vocational qualification in Design, Human-Computer Interaction (HCI), Computer Science, or a closely related field.

Experience: Minimum of 5+ years of professional experience in UX Design, with a demonstrable track record in a medior to senior capacity.

Required Skills:

• Proven experience in designing and shipping AI-powered features with a strong human-centered design perspective.

• Expertise in the entire UX design process, from discovery and research to prototyping and user testing.

• Proficiency in creating detailed wireframes, user flows, mockups, and interactive prototypes using tools such as Figma.

• Experience working with or actively contributing to design systems, ensuring UI consistency and scalability.

• Demonstrated ability to validate designs through user research, usability testing, and data analysis.

• Experience in driving strategic product decisions within a cross-functional "product triad" (typically Product Manager, Designer, Engineering Lead).

• Strong collaboration and communication skills, with the ability to effectively partner with engineers, product managers, and other designers.

• Proficiency in English, ensuring clear and effective communication across international teams.

• Passion for accessibility, inclusivity, and solving complex design challenges.

• Proactive mindset with a demonstrated drive for continuous improvement in both product and process. Preferred Skills:

• Fluency in German (business proficiency) for enhanced collaboration within the Kaiserslautern office and with local stakeholders.

• Experience with "vibe coding" or similar collaborative design/development methodologies.

• Familiarity with ITSM (IT Service Management) platforms or enterprise software design principles.

• Understanding of AI/ML concepts and their application in user interfaces.

📝 Enhancement Note: The requirement for 5+ years of experience and the ability to "drive strategic decisions in a product triad" indicate a senior-level role. This implies a need for candidates who can not only execute design tasks but also influence product strategy and mentor junior designers, which is a common expectation for medior/senior operations-aligned design roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 significant projects demonstrating your full UX design process, with a specific emphasis on at least one AI-powered feature or complex system.

• Clearly articulate your role, the problem statement, your design process, key decisions made, and the measurable outcomes or impact of your work.

• Include examples of wireframes, user flows, interactive prototypes, and final visual designs.

• Highlight your experience with user research methodologies and how you incorporated findings into your designs.

• Demonstrate your understanding and application of design systems, including contributions or adaptations. Process Documentation:

• Provide examples of how you document design specifications and handoff designs to engineering teams for implementation.

• Illustrate your approach to usability testing, including planning, execution, and analysis of results.

• Showcase how you iterate on designs based on feedback, data, and evolving requirements.

• Detail your experience in collaborating with Product Managers and Engineers throughout the product development lifecycle.

📝 Enhancement Note: For a UX Designer role, especially one focusing on AI features, a portfolio is critical. It serves as a tangible representation of their operational capability – their ability to translate requirements into functional, user-friendly products. The emphasis on measuring success and demonstrating impact is directly relevant to operations, as it shows a results-oriented approach.

💵 Compensation & Benefits

Salary Range: €5,000 - €5,500 per month (gross).

Benefits:

• Permanent employment contract with 30 days of annual vacation.

• Pleasant and open working atmosphere in an international environment with flat hierarchies.

• Flexible working hours within a modern office setting.

• Option to work remotely.

• Structured onboarding program with a dedicated "buddy."

• Dedicated time and opportunities for individual training and professional development.

• Regular employee events and team-building activities.

• Subsidized gym membership.

• Company-sponsored health initiatives, including health days and fresh fruit provisions.

• Complimentary drinks (coffee, tea, water) in the office.

• Gifts on special occasions (e.g., work anniversaries).

• Monthly tax-free payment in the form of a Mastercard.

• Possibility of taking a sabbatical.

• Recreational facilities available for quality time together (e.g., table football, table tennis, massage chair).

• Access to corporate benefits programs.

• Vacation bonus.

Working Hours: Standard full-time hours (estimated at 40 hours per week), with flexibility offered through flexible working hours and a remote work option.

📝 Enhancement Note: The monthly salary range of €5,000 - €5,500 for a medior/senior UX Designer in Kaiserslautern, Germany, is competitive. This range aligns with industry standards for experienced UX professionals in comparable European markets, considering the cost of living and demand for specialized AI design skills. The benefits package is extensive, particularly the tax-free Mastercard payment and sabbatical option, which are attractive perks for long-term employee retention.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Service Management (ITSM)

Company Size: 800 employees globally, operating in 8 countries. This indicates a well-established, growing international company with a significant market presence and the resources to invest in advanced product development, including AI. For operations professionals, this size often means structured processes but also opportunities for impact and growth.

Founded: TOPdesk was founded in 2004 (referring to the Kaiserslautern office specifically, with the company likely founded earlier). This suggests a company with a solid history and experience in the market, balancing established practices with innovation.

Team Structure:

• The UX Designer will join a multidisciplinary product development team. This team likely includes Product Managers, Engineers, and other Designers, fostering a collaborative and integrated approach to product creation.

• The role reports to a UX Manager, providing direct leadership and guidance within the design function.

• Regular engagement with the Design System team and other stakeholders ensures alignment and shared best practices.

• Colleagues are based in the Netherlands, Germany, and Hungary, emphasizing an international and distributed team dynamic. Methodology:

• The team works on AI-powered features, suggesting an embrace of cutting-edge technology and data-driven development.

• A strong emphasis on user-centric thinking, creativity, and teamwork forms the core of the team's operational philosophy.

• The design process involves discovery, rapid prototyping, iterative refinement, and validation through user testing and data analysis.

• Collaboration within a "product triad" signifies a structured approach to product development, where key roles work in close alignment to define and deliver features.

Company Website: https://www.topdesk.com/

📝 Enhancement Note: The company's focus on service management and its international presence indicate a need for robust GTM operational strategies, including product localization, customer support alignment, and efficient sales enablement. A UX Designer contributing to AI features directly supports the product's competitive edge in the market.

📈 Career & Growth Analysis

Operations Career Level: Medior/Senior UX Designer. This level implies a capacity for independent work, strategic contribution, and potentially mentoring junior team members. The role requires not just execution but also influence on product direction and design processes.

Reporting Structure: The UX Designer reports to a UX Manager, indicating a clear line of management and a structured career path within the design department. This also suggests opportunities for feedback and career development discussions.

Operations Impact: As a UX Designer working on AI-powered features for an ITSM platform, the impact is significant. Well-designed AI features can directly improve customer satisfaction, increase user adoption rates, drive operational efficiencies for clients, and enhance the overall competitiveness of TOPdesk's product offering. This role bridges the gap between advanced technology and market success, a core aspect of GTM operations.

Growth Opportunities:

• Specialization in AI UX: Deepen expertise in designing for artificial intelligence, a rapidly growing and high-demand field within UX.

• Design System Leadership: Potential to take on more responsibility within the Design System team, influencing its direction and governance.

• Cross-functional Leadership: Develop stronger product strategy and leadership skills through extensive collaboration within product triads and with senior management.

• Mentorship: Opportunity to mentor junior designers, developing leadership and coaching capabilities.

• International Exposure: Further engagement with international teams can broaden perspectives on global product design and operations.

📝 Enhancement Note: The growth opportunities highlight how a UX role can be operationally strategic. Developing expertise in AI UX directly supports evolving market demands, while leadership in design systems and product triads contributes to efficient and scalable product development – key GTM operational functions.

🌐 Work Environment

Office Type: Modern working environment. The description implies a collaborative and well-equipped office space conducive to creative work and teamwork.

Office Location(s): Kaiserslautern, Rhineland-Palatinate, Germany. This location offers a base for hybrid work, with the explicit option to work remotely.

Workspace Context:

• Collaborative Environment: The role emphasizes close collaboration with Product Managers, Engineers, and other Designers, suggesting an open-plan or team-oriented workspace designed to facilitate interaction.

• Tools & Technology: Access to industry-standard design tools like Figma is expected, along with the necessary infrastructure for remote work if chosen.

• Team Interaction: Regular engagement with colleagues across different countries (Netherlands, Germany, Hungary) and specific teams (Design System) fosters a dynamic and globally connected work environment.

Work Schedule: Full-time employment with flexible working hours. This arrangement allows designers to manage their schedules effectively, balancing project demands with personal needs, which is crucial for maintaining productivity and creativity in design operations.

📝 Enhancement Note: The hybrid work option is a significant operational consideration for candidates, offering flexibility and work-life balance. For the company, it expands the talent pool beyond local candidates, enabling access to skilled professionals regardless of their proximity to the Kaiserslautern office.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and cover letter, assessing alignment with required experience and skills, particularly for AI-powered feature design.

• Portfolio Presentation: A key stage will likely involve presenting a selection of your work, focusing on AI-related projects or complex problem-solving scenarios. Be prepared to articulate your process, rationale, and outcomes.

• Technical/Design Challenge: You may be given a design exercise or case study, either pre-interview or during an interview, to assess your problem-solving skills, design thinking, and proficiency with tools like Figma.

• Behavioral & Team Fit Interviews: Discussions with the UX Manager, Product Managers, and Engineers to evaluate collaboration skills, communication style, and cultural fit within the multidisciplinary team.

• Final Interview: Potentially with senior leadership, focusing on strategic thinking, impact on business goals, and long-term potential.

Portfolio Review Tips:

• Highlight AI Experience: Clearly showcase projects where you designed AI-powered features. Detail the AI components, user interactions, and how you ensured a positive human experience.

• Showcase Process: For each project, walk through your design process step-by-step: research, ideation, wireframing, prototyping, testing, and iteration. Explain why you made certain decisions.

• Quantify Impact: Whenever possible, include metrics or data that demonstrate the success of your designs (e.g., improved conversion rates, increased user engagement, reduced task completion time, positive user feedback).

• Design System Proficiency: Include examples of how you've used or contributed to design systems, demonstrating your understanding of consistency and scalability.

• Accessibility & Inclusivity: Explicitly mention and show examples of how you've considered accessibility and inclusivity in your designs.

Challenge Preparation:

• Understand ITSM: Familiarize yourself with IT Service Management concepts, common user pain points, and the role of AI in improving service delivery.

• AI UX Principles: Review best practices for designing AI-driven interfaces, focusing on transparency, user control, and error handling.

• Figma Proficiency: Ensure you are comfortable with Figma for rapid prototyping and collaboration.

• Communication: Practice articulating your design decisions clearly and concisely, anticipating questions from product and engineering perspectives.

📝 Enhancement Note: The emphasis on AI-powered features and the "product triad" structure means interviewers will likely probe for strategic thinking and cross-functional collaboration skills, not just design execution. A strong portfolio that demonstrates this is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, mockups, prototyping, and potentially collaboration. Proficiency is a must.

• Vibe Coding (or similar): Mentioned as a "nice to have," indicating potential for collaborative design tools or methodologies that bridge design and code.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping or animation tools might be beneficial.

Analytics & Reporting:

• While not explicitly listed as a requirement for the designer, understanding how to interpret user data and analytics from tools like Google Analytics, Mixpanel, or Amplitude will be crucial for validating designs and measuring impact. CRM & Automation:

• This role is within a software company focused on service management (ITSM). While the designer may not directly use CRM or automation tools daily, understanding how the product integrates with or complements such systems (e.g., Salesforce, ServiceNow) can be advantageous. Awareness of how user data flows through systems is beneficial.

📝 Enhancement Note: The explicit mention of Figma points to a modern design workflow. For operations, understanding how design tools integrate with development pipelines and how design decisions impact product release cycles is key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core principle, driving all design decisions to meet user needs effectively.

• Innovation & AI Integration: Embracing new technologies like AI to create cutting-edge solutions.

• Collaboration: Working effectively in multidisciplinary teams, valuing diverse perspectives.

• Continuous Improvement: A commitment to refining design processes, product features, and personal skills.

• Data-Driven Design: Using research, testing, and analytics to inform and validate design choices.

• Accessibility & Inclusivity: Ensuring products are usable and welcoming for everyone.

Collaboration Style:

• Cross-Functional Integration: Seamless work with Product Management and Engineering within the "product triad" to ensure alignment from concept to launch.

• Design System Adherence & Contribution: A collaborative approach to maintaining and evolving the design system, ensuring consistency across all product touchpoints.

• Open Communication: Encouraging feedback exchange and constructive critique among team members to foster growth and improve outcomes.

• Global Teamwork: Effective communication and collaboration with colleagues located in different countries, leveraging digital tools to bridge distances.

📝 Enhancement Note: The emphasis on collaboration and continuous improvement aligns perfectly with operational excellence. These values translate into efficient workflows, better product quality, and a more adaptable team, all critical for a successful GTM strategy.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Uncertainty: AI can be complex and sometimes unpredictable. The challenge lies in creating intuitive interfaces that manage user expectations, provide clarity, and ensure trust in AI-driven outcomes.

• Balancing User Needs with Technical Feasibility: Effectively translating sophisticated AI capabilities into user-friendly features while considering technical constraints and development timelines.

• Cross-Cultural Collaboration: Working effectively with distributed international teams requires strong communication skills and cultural sensitivity.

• Maintaining Design System Scalability: As the product and AI features evolve, ensuring the design system remains robust, comprehensive, and easy to use for all designers and developers.

Learning & Development Opportunities:

• AI UX Specialization: Gain deep expertise in designing for artificial intelligence, a highly sought-after skill.

• Product Strategy Influence: Contribute directly to the strategic direction of the ITSM platform through user-centered insights and innovative design solutions.

• Design System Development: Play a key role in expanding and refining the design system, impacting product consistency across TOPdesk.

• Cross-Functional Skill Enhancement: Improve collaboration and communication with Product Managers and Engineers, understanding their perspectives and workflows.

• Professional Training: Access to individual training opportunities to further develop personal and professional strengths relevant to UX and AI design.

📝 Enhancement Note: The challenges and growth opportunities are deeply intertwined with operational evolution. Addressing AI design challenges requires adopting new processes and skill sets, while growth opportunities like specialization and strategic influence directly contribute to the company's ability to innovate and maintain a competitive edge in its market.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed an AI-powered feature. What was the challenge, your approach, and the outcome?" (Focus on your process, decision-making, and impact.)

• "How do you balance user needs with technical constraints and business goals when designing complex features?" (Demonstrate your understanding of the product triad and operational trade-offs.)

• "How would you approach designing a new AI agent governance feature from scratch?" (Walk through your discovery, ideation, prototyping, and validation steps.) Company & Culture Questions:

• "Why are you interested in working with AI features specifically, and why at TOPdesk?" (Show research into the company and your passion for AI UX.)

• "Describe your experience working with design systems. How do you ensure consistency and propose improvements?" (Highlight your collaborative approach and understanding of operational efficiency.)

• "How do you contribute to a collaborative team environment, especially with remote and international colleagues?" (Emphasize your communication and teamwork skills.) Portfolio Presentation Strategy:

• Structure: Organize your portfolio presentation logically, starting with an overview of TOPdesk and the role, then detailing 2-3 key projects. For each project: problem, your role, process, key decisions, outcomes, and lessons learned.

• Focus on AI: Dedicate significant time to any AI-related projects, clearly explaining the user problem, how AI was leveraged, and the resulting user experience.

• Demonstrate Process: Use visuals (wireframes, flows, prototypes) to illustrate your design process. Explain why you made choices.

• Quantify Impact: Present metrics or qualitative feedback to showcase the success and business impact of your designs.

• Be Interactive: Be prepared for questions throughout. Engage your interviewers and show enthusiasm for their product and challenges.

📝 Enhancement Note: Interviewers will be looking for candidates who can not only design well but also operate effectively within a team, understand product strategy, and contribute to business goals. Your preparation should reflect this operational mindset.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided job application form on SmartRecruiters.

• Tailor your CV and Cover Letter: Clearly highlight your 5+ years of UX design experience, specific experience with AI-powered features, proficiency with Figma, and any relevant German language skills. Emphasize your understanding of user-centric design and your ability to drive strategic decisions.

• Curate Your Portfolio: Select projects that best demonstrate your end-to-end UX process, focusing on complexity, AI integration, and measurable outcomes. Ensure it is easily accessible (e.g., via a link) and well-organized.

• Prepare Your Presentation: Practice walking through your portfolio projects, articulating your design rationale, process, and impact. Be ready to discuss your experience with design systems and AI UX challenges.

• Research TOPdesk: Understand their ITSM product, company values, and their commitment to innovation and AI. This will help you tailor your cover letter and interview responses to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.