Framer PT

📍 Job Overview

Job Title: Framer PT

Company: Michaels Stores

Location: Yorba Linda, California, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-08-28

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing expert custom framing solutions to customers, directly impacting store revenue and customer satisfaction through personalized design consultations.

• Responsibilities include managing the framing department's production, ensuring high-quality craftsmanship and timely order fulfillment for custom framing projects.

• The position involves active customer engagement, assisting shoppers in finding products and offering solutions, thereby enhancing the overall retail experience.

• It requires adherence to operational standards, including merchandising, inventory management, and maintaining a safe, clean store environment to support overall business objectives.

📝 Enhancement Note: While the raw job title is "Framer PT," the description clearly indicates a role that blends direct sales, customer service, and specialized craft execution within a retail environment. The focus on "Custom Framing solutions" and "personal designer" suggests a sales-driven aspect, not just a production role. The experience level is noted as "Entry Level (0-2 years)" but the "Minimum Type of experience" lists basic computer and measuring skills, implying that specialized framing skills are developed on the job, making it accessible for individuals new to the craft but with foundational aptitudes.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by acting as a personal designer, utilizing Elevated ABC Deliver methodologies to create memorable custom framing solutions.
  • Drive sales and production results by effectively consulting with customers on their framing needs and recommending appropriate products and services.
  • Acknowledge customers promptly, assist them in locating products, and provide tailored solutions to meet their specific requirements.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality, ensuring precision and adherence to design specifications.
  • Execute framing orders on time, meeting production deadlines and customer expectations for turnaround.
  • Operate framing equipment and glass cutters safely and efficiently to produce finished framing products.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and stocked according to planograms.
  • Manage SISO (Shop In, Ship Out) and Directed Replenishment processes for assigned areas, ensuring optimal inventory levels.
  • Participate actively in truck un-load and stocking processes, adhering to truck standards and completing tasks within budget.

• Customer Service & Store Maintenance:

  • Deliver friendly and helpful customer service, assisting customers in navigating the store and finding desired products.
  • Ensure a well-merchandised and in-stock store environment, making it easy for customers to shop and complete purchases.
  • Maintain a safe, clean, and clutter-free environment throughout the store and the framing shop.

• Operational Compliance & Teamwork:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with laws and regulations.

  • Support company shrink and safety programs by following established protocols and reporting any concerns.

  • Interact positively and respectfully with colleagues, promoting a collaborative and committed team environment.

  • Operate the cash register and execute cash handling procedures accurately and according to company standards.

  • Assist with Omni channel processes, supporting integrated online and in-store customer experiences.

📝 Enhancement Note: The responsibilities have been expanded to detail the sales and customer relationship aspect ("personal designer," "Elevated ABC Deliver"), production quality, and operational duties like merchandising and inventory management. The inclusion of Omni channel processes suggests a modern retail environment where online orders may be fulfilled or picked up in-store.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions. Specific degrees are not listed as mandatory, emphasizing practical skills. Experience:

• 0-2 years of experience in a customer-facing role.

• Experience in a retail environment is preferred.

• Prior experience in sales, particularly selling products or services, is advantageous.

• Experience in custom framing or a related craft is a plus but not strictly required, as training will be provided. Required Skills:

• Basic Computer Skills: Proficiency in using computers for point-of-sale (POS) systems, inventory management software, and basic communication.

• Measuring Skills: Accurate and precise measuring abilities for custom framing projects.

• Framing Equipment Operation: Ability to learn and safely operate framing machinery and tools, including a glass cutter.

• Customer Service Excellence: Demonstrated ability to provide friendly, helpful, and engaging customer service.

• Sales Acumen: Aptitude for understanding customer needs and recommending appropriate solutions to drive sales.

• Adherence to SOPs: Commitment to following Standard Operating Procedures for operational consistency and compliance.

• Basic Math Skills: For cash handling and accurate order processing.

Preferred Skills:

• Retail Sales Experience: Proven track record in retail sales, with experience in consultative selling.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

• Merchandising Skills: Ability to maintain visually appealing product displays and manage inventory.

• Inventory Management: Experience with stock replenishment and maintaining accurate inventory levels.

• Cash Handling Proficiency: Experience operating a cash register and managing financial transactions accurately.

• Relationship Building: Proven ability to build rapport and lasting relationships with customers.

📝 Enhancement Note: The required skills are derived from the "Minimum Type of experience" and "Major Activities" sections, highlighting practical, hands-on abilities. Preferred skills are drawn from the "Preferred Type of experience" and implied by the responsibilities, such as merchandising and sales. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology that candidates with consultative selling experience might leverage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Framing Project Examples: Showcase a portfolio of custom framing projects completed, highlighting variety in style, materials, and complexity. This demonstrates practical application of skills.

• Sales Consultation Case Studies: Include examples of successful customer interactions where you identified needs and provided solutions, leading to a sale. Quantify results where possible (e.g., average sale value, conversion rate).

• Operational Process Documentation: If applicable, briefly outline any experience in documenting or improving store operational processes, such as merchandising standards or inventory checks.

• Customer Relationship Management (CRM) Examples: While not explicitly stated, any experience using retail POS systems or CRM tools to track customer preferences or sales history can be valuable.

Process Documentation:

• Workflow Design: Ability to understand and follow established workflows for custom framing orders, from initial consultation to final product delivery.

• Quality Control: Documentation of personal commitment to quality standards in production and presentation.

• Customer Interaction Flow: Examples of how you engage with customers at various stages of the sales and service process.

📝 Enhancement Note: For a role like this, a formal "portfolio" might not be as extensive as in a purely design role. The emphasis is on practical demonstration. The "Portfolio Essentials" are framed to reflect what a candidate might bring or be asked to discuss regarding their experience in sales, customer service, and hands-on production, even if not formally documented in a PDF. The focus is on the application of skills in a retail and production context.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $17.00 - $20.00 per hour.

• Explanation: This range is directly provided in the job posting. It aligns with typical entry-level to intermediate retail associate wages in the Yorba Linda, California area, considering the cost of living and the specialized nature of custom framing. The upper end reflects potential for growth and demonstrated proficiency.

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision Coverage: Comprehensive health insurance options.
  • Telemedicine Services: Convenient access to remote medical consultations.
  • Employee Assistance Program (EAP): Support for personal and work-related challenges.

• Financial & Retirement:

  • 401(k) with Employer Match: Retirement savings plan with company contributions.
  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs to and from work.

• Professional Development:

  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial support for employees growing their families through adoption.

• Employee Perks:

  • Employee Discounts: Significant discounts on Michaels products.

  • Partner Discount Programs: Additional savings through affiliated companies.

  • Voluntary Insurance Options: Additional insurance coverage choices (e.g., life, disability). Working Hours:

• This is a part-time position.

• Work hours include nights, weekends, and early mornings.

• The stated "Working Hours" in the input data is 40 hours, which typically refers to a full-time equivalent or the maximum hours for a period. However, as a "Part time" role, actual weekly hours will likely be less than 40, with flexibility required to cover various shifts.

📝 Enhancement Note: The salary range is explicitly stated. The benefits are extensive and listed in detail in the source material, categorized here for clarity. The working hours are clarified as part-time, with the caveat that flexibility across nights, weekends, and mornings is essential. The input ai_working_hours: 40 is reconciled with the employment_type: Part time by noting that 40 hours is often a benchmark or a maximum, but part-time roles will have fewer hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Custom Framing)

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in North America. This indicates a large, established retail organization with significant operational scale.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with established retail practices and brand recognition.

Team Structure:

• Store-Level Team: This role operates within a specific store location, reporting to store management (likely a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead).

• Cross-Functional Collaboration: Collaboration will occur with fellow store associates across various departments (e.g., sales floor, cashiers, inventory) and potentially with regional or corporate support teams for specialized operational or marketing initiatives.

• Customer-Centric Focus: The company culture emphasizes creativity, customer service, and a passion for arts and crafts, fostering an environment where team members are encouraged to be inspirational and helpful.

Methodology:

• Data-Driven Decisions: While not explicitly stated for this role, large retail organizations like Michaels typically use sales data, inventory metrics, and customer feedback to inform operational strategies and merchandising decisions.

• Process Optimization: Adherence to SOPs and participation in truck unloads and stocking processes indicate a structured approach to operations aimed at efficiency and consistency.

• Customer Experience Focus: The "Elevated ABC Deliver" methodology and emphasis on building relationships highlight a strategic approach to customer engagement designed to drive loyalty and sales.

Company Website: www.michaels.com

📝 Enhancement Note: The company context is derived from the provided description, highlighting its scale and industry. The team structure and methodology sections infer how a Framer PT would fit into the broader organization and the operational approaches likely employed by a large retailer. The "Elevated ABC Deliver" is specifically called out as a methodology for customer engagement.

📈 Career & Growth Analysis

Operations Career Level:

• This role is positioned as an entry-level or early-career opportunity within the retail operations and sales sphere. It focuses on developing foundational skills in customer service, sales consultation, and hands-on production within a specialized department (Custom Framing). Reporting Structure:

• The Framer PT will likely report to a Framing Department Manager or Lead within the store. This manager, in turn, reports to the Store Manager. This structure provides direct supervision and guidance in both craft-specific tasks and broader store operations. Operations Impact:

• The Framer PT directly influences store revenue through custom framing sales and contributes to customer satisfaction and loyalty by providing high-quality products and excellent service. Their efficiency in production and sales also impacts the store's overall operational performance and profitability. Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled custom framer, mastering advanced techniques and design principles.

• Sales Advancement: Potential to move into roles with higher sales targets or greater responsibility in sales consultation, possibly leading to Senior Framer or Department Lead positions.

• Cross-Departmental Experience: Ability to gain experience in other areas of store operations (e.g., merchandising, inventory management) by assisting other departments.

• Leadership Development: With demonstrated performance and leadership potential, opportunities may arise for advancement into Assistant Store Manager or Store Manager roles within Michaels.

• Further Education/Training: The company offers tuition assistance, supporting team members who wish to pursue formal education or specialized certifications in related fields.

📝 Enhancement Note: This section analyzes the role's place within a career path, focusing on how an entry-level position can lead to further development within Michaels' retail operations framework. The growth opportunities are tailored to the retail and custom framing context.

🌐 Work Environment

Office Type:

• This is a role within a public retail store setting. The primary workspace includes the sales floor and a dedicated custom framing shop area within the store.

• The environment is customer-facing and dynamic, requiring constant interaction with shoppers and colleagues. Office Location(s):

• Yorba Linda, California, specifically at the Savi Ranch Parkway location. This is a physical retail store environment. Workspace Context:

• Collaborative Environment: The workspace is shared with other store associates. Teamwork is essential for managing customer flow, stocking, and maintaining store standards.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and potentially basic computer systems for order management and POS operations.

• Customer Interaction: The environment is designed for direct customer engagement, requiring a positive and approachable demeanor. The framing shop is a specialized area where detailed work is performed.

Work Schedule:

• Part-time employment.

• Requires flexibility to work nights, weekends, and early mornings to cover store operating hours and customer demand.

• The role involves standing for long periods and physical tasks, including bending, lifting, and reaching.

📝 Enhancement Note: The work environment is described based on the "Work Environment" section of the job description, emphasizing the retail store setting, the specific tools used in the framing shop, and the physical demands of the role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Expect at least one interview at the store location. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and how you handle challenging situations (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Presenting scenarios related to framing consultations, sales, and store operations (e.g., "A customer wants to frame a valuable piece of art; how would you advise them?").
  • Skills Assessment: Discussion about your measuring skills, computer proficiency, and willingness to learn framing equipment.
  • Cultural Fit: Evaluating your alignment with Michaels' values of creativity, customer focus, and teamwork.

• Potential Skills Demonstration: While not explicitly stated, you might be asked to demonstrate basic measuring skills or discuss your approach to a simple framing design challenge.

Portfolio Review Tips:

• Focus on Relevant Experience: If you have custom framing experience, prepare to discuss specific projects, materials used, and customer outcomes.

• Highlight Sales & Service: For candidates without direct framing experience, emphasize customer service achievements, sales successes, and any experience in consultative selling or problem-solving.

• Demonstrate Aptitude: Be ready to discuss how your basic measuring and computer skills translate to the requirements of the role and express enthusiasm for learning the craft of framing.

• Visual Aids (Optional): If you have photos of past framing projects (even personal ones), have them accessible on your phone or as a small printout.

Challenge Preparation:

• Customer Consultation Scenarios: Practice walking through a customer consultation for custom framing. Consider aspects like understanding the artwork, discussing design options (mats, frames, glass), explaining the process, and quoting prices.

• Problem-Solving: Prepare for questions about how you would handle inventory shortages, customer complaints, or production delays.

• Operational Efficiency: Think about how you would contribute to maintaining a clean, organized, and well-stocked store, especially in the framing department.

📝 Enhancement Note: The interview process and preparation tips are designed to be practical for an entry-level retail role with a specialized component. The advice focuses on how to best present oneself, even with limited direct experience, by highlighting transferable skills and a willingness to learn.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Framing Mat Cutter: For precisely cutting mat boards to size and shape.
  • Glass Cutter: For sizing glass or acrylic to fit frames.
  • Heat Press: Potentially used for applying certain types of finishes or adhesives.
  • Miter Saw/Chopper: For cutting frame mouldings to precise angles and lengths.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measuring devices.

• POS System: Point-of-Sale system for processing transactions, managing sales, and potentially basic inventory lookups. This is crucial for sales and cash handling.

• Inventory Management System: Likely integrated with the POS, used for tracking stock levels, managing replenishment, and potentially processing incoming shipments.

Analytics & Reporting:

• Basic Reporting from POS: The POS system may provide basic sales reports for the framing department or individual sales associates.

• Inventory Reports: Access to reports detailing stock levels, sales velocity, and shrinkage for framing materials and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM) Functionality within POS: The POS system may have basic CRM capabilities to track customer purchase history or preferences, aiding in personalized service and sales.

• "Elevated ABC Deliver" Methodology: This represents a structured approach to customer interaction and sales, acting as a form of "process automation" for sales conversations.

📝 Enhancement Note: The tools and technology are identified directly from the job description's mention of framing equipment, glass cutters, heat presses, and cash registers, along with standard retail systems like POS and inventory management. The "Elevated ABC Deliver" is framed as a customer engagement methodology.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels values a passion for creativity and the arts, encouraging team members to be inspired and to inspire others.

• Customer Focus: A strong emphasis on providing excellent customer service, building relationships, and ensuring a positive shopping experience. The "Elevated ABC Deliver" methodology underscores this.

• Teamwork & Respect: Fostering a collaborative environment where team members support each other, communicate effectively, and treat everyone with respect.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all aspects of work, including cash handling and production quality.

• Efficiency & Quality: Balancing the need for efficient operations (e.g., stocking, production speed) with a commitment to high-quality craftsmanship in custom framing.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across departments, assisting with tasks like stocking, customer service, and operational flow.

• Direct Communication: Open communication is encouraged for problem-solving and ensuring smooth operations within the store and the framing department.

• Learning & Development: A culture that supports learning new skills, whether it's mastering framing techniques or understanding new operational procedures.

📝 Enhancement Note: The values are derived from the company's stated purpose ("fuel the joy of creativity and celebration") and the emphasis on customer service and teamwork within the job description. The collaboration style is inferred from the need for store-wide support in a retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production & Sales: Juggling the demands of custom framing production with the need to actively engage customers on the sales floor and in the framing consultation area.

• Learning Specialized Skills: Mastering the technical skills required for custom framing, including operating equipment safely and achieving high-quality results, can be a learning curve.

• Customer Expectations: Managing diverse customer needs and expectations for custom framing projects, from simple to complex, while staying within production timelines and budgets.

• Physical Demands: The role involves significant standing, bending, lifting, and working with tools, which can be physically demanding.

• Pace of Retail: Adapting to the fast-paced nature of retail, including busy periods, seasonal fluctuations, and the need for constant customer engagement.

Learning & Development Opportunities:

• Custom Framing Mastery: Comprehensive on-the-job training to develop expertise in all aspects of custom framing design, materials, and production.

• Sales & Customer Service Skills: Opportunities to refine consultative selling techniques and enhance customer relationship-building through the "Elevated ABC Deliver" program.

• Retail Operations Knowledge: Gaining a broader understanding of retail operations, including merchandising, inventory management, and POS systems.

• Cross-Training: Potential to learn skills in other store departments, broadening overall retail competencies.

• Tuition Assistance: Access to company-provided financial support for pursuing further education relevant to retail, design, or management.

📝 Enhancement Note: The challenges and growth opportunities are tailored to the specific demands of a custom framing role within a large retail chain, focusing on both the craft and the operational/sales aspects.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you prioritize tasks if you had a custom framing order due, a customer needing immediate assistance with a framing consultation, and a shipment of new merchandise to process?" (Focus on time management, prioritization, and customer-first approach).

• Collaboration & Stakeholder Management: "Describe a time you had to work with a colleague to achieve a common goal. How did you ensure clear communication and a positive outcome?" (Assess teamwork and communication skills).

• Problem-Solving: "A customer is unhappy with the framing of their artwork. What steps would you take to resolve the issue?" (Evaluate conflict resolution, customer service recovery, and adherence to company policy).

Company & Culture Questions:

• Company Values: "What does 'fuel the joy of creativity' mean to you, and how would you embody that in this role?" (Assess alignment with Michaels' mission).

• Team Dynamics: "How do you approach working as part of a team in a busy retail environment?" (Understand your collaborative style).

• Operations Impact: "How can a Framer PT contribute to the overall success and profitability of a Michaels store?" (Focus on sales, customer satisfaction, and operational efficiency).

Portfolio Presentation Strategy:

• Showcase Transferable Skills: If you lack direct framing experience, highlight customer service successes, sales achievements, or any hands-on work that demonstrates attention to detail and technical aptitude.

• Discuss Learning Aptitude: Emphasize your eagerness and ability to learn new skills, particularly operating framing equipment and mastering design principles.

• Quantify Achievements: Whenever possible, use numbers to demonstrate your impact (e.g., "Increased framing sales by X% in my previous role," "Achieved Y customer satisfaction rating").

• Enthusiasm for Craft: Convey genuine interest in custom framing and the creative aspects of the role.

📝 Enhancement Note: These interview questions and preparation tips are designed for an entry-level retail position that includes a specialized skill. They focus on behavioral, situational, and alignment questions, with specific advice on how to present oneself effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, visual merchandising, or hands-on work. Use keywords from the job description such as "custom framing," "customer engagement," "sales," "merchandising," and "operational standards."

• Portfolio Preparation: If you have examples of custom framing work, design projects, or even strong customer service achievements, be ready to discuss them. For candidates without direct framing experience, focus on transferable skills like attention to detail, problem-solving, and ability to learn technical processes.

• Interview Practice: Prepare for behavioral and situational interview questions by thinking of specific examples from your past experiences that demonstrate your customer service, sales, teamwork, and problem-solving abilities. Practice articulating your understanding of the role and your enthusiasm for learning custom framing.

• Company Research: Familiarize yourself with Michaels' mission, values, and commitment to creativity. Understand their approach to customer service (e.g., "Elevated ABC Deliver") and how the framing department contributes to the overall store experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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