Framer PT

📍 Job Overview

Job Title: Framer PT

Company: Michaels Stores

Location: Chula Vista, California, United States

Job Type: Part-time

Category: Retail Operations / Custom Framing

Date Posted: 2026-08-10

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional custom framing solutions and build strong customer relationships through personalized design consultations.

• Drive sales and production targets within the custom framing department by effectively showcasing product value and solutions.

• Maintain high standards of visual merchandising and inventory accuracy for both the custom framing department and the general retail floor.

• Execute operational tasks efficiently, including cash handling, order fulfillment, and assisting with omnichannel processes to ensure a seamless customer experience.

📝 Enhancement Note: While the title is "Framer PT," the responsibilities extend beyond just framing to encompass a broader retail associate role with a specialization in custom framing. This implies a need for cross-functional skills in sales, customer service, and store operations. The "PT" designation indicates a part-time role, likely requiring flexibility in scheduling.

📈 Primary Responsibilities

• Engage customers in personalized design consultations to understand their framing needs and recommend appropriate solutions, focusing on building lasting customer relationships.

• Execute custom framing orders with a high degree of quality, precision, and adherence to production timelines, ensuring customer satisfaction.

• Actively drive sales by promoting custom framing services, upselling complementary products, and meeting established sales and production goals.

• Maintain the visual appeal and operational readiness of the ready-made frame department, including SISO (Sales in Store Only) and Directed Replenishment processes.

• Provide friendly and proactive customer service, assisting shoppers in locating products, offering solutions, and ensuring a positive in-store experience.

• Operate the cash register, handle transactions accurately, and adhere to all cash handling procedures and standards.

• Support company-wide shrink and safety programs by following established protocols and maintaining a secure and hazard-free environment.

• Assist with various omnichannel processes, such as online order fulfillment, in-store pickups, and customer inquiries related to online purchases.

• Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory replenishment.

📝 Enhancement Note: The responsibilities highlight a dual focus: specialized custom framing expertise and general retail floor operations. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology focused on customer engagement and relationship building, which candidates should research.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific certifications in art or design are not mentioned but could be a plus.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Demonstrated ability to build customer relationships and provide consultative sales support.

• Experience in executing tasks accurately and efficiently within a retail environment. Required Skills:

• Basic computer skills for operating point-of-sale (POS) systems and potentially design software.

• Basic measuring skills are critical for custom framing accuracy.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong interpersonal and communication skills for excellent customer service and relationship building.

• Proficiency in cash handling and transaction processing.

• Understanding of visual merchandising principles to maintain department appearance. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or design-oriented setting.

• Proven track record of selling products and/or services to customers, with an ability to close sales.

• Familiarity with art, design, and framing techniques.

• Experience with inventory management and stocking procedures.

📝 Enhancement Note: The required skills are foundational for a retail associate, with specific technical requirements for the framing aspect. Preferred skills indicate a desire for candidates who can contribute to sales targets and have prior experience in similar environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of custom framing projects, showcasing design aesthetics, material choices, and final product quality.

• Include case studies of customer interactions where consultative selling led to successful framing solutions and sales.

• Showcase any experience with point-of-sale (POS) systems or inventory management software, if applicable, highlighting accuracy and efficiency.

• Provide evidence of process adherence, such as documentation of how SOPs were followed in previous roles. Process Documentation:

• Document your approach to customer consultation for custom framing, detailing how you assess needs and present options.

• Outline your process for ensuring framing order accuracy, from measurement to final production.

• Describe how you would manage inventory for the ready-made frame department and ensure timely replenishment.

📝 Enhancement Note: While a formal portfolio may not be strictly required for an entry-level part-time role, candidates are strongly advised to prepare examples of their work and their process for handling customer interactions and operational tasks, especially for custom framing. This demonstrates initiative and readiness for the role's core functions.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour. This range is competitive for part-time retail positions requiring specialized skills like custom framing in the Chula Vista, California area.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: This is a part-time position. While the total weekly hours are not specified, it's common for part-time retail roles to range from 15-30 hours per week. The role requires flexibility to work nights, weekends, and early mornings, as stated in the work environment section.

📝 Enhancement Note: The provided salary range is specific and competitive for the role and location. The benefits listed are comprehensive for a retail environment, particularly for a company of Michaels' size. Candidates should verify eligibility for specific benefits based on their scheduled hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading destination for creative individuals in North America, offering a wide range of supplies for arts, crafts, framing, and home decor.

Company Size: Michaels operates over 1,300 stores across the US and Canada, indicating a large-scale retail operation with a significant employee base. This size suggests structured operational processes and opportunities for interaction with a diverse customer base.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, known for its focus on creativity and community.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Managers, Team Leads, and various associate roles like Framers, Cashiers, and Stock Associates.

• The Framer PT will likely report to a Framing Manager or a designated Team Lead responsible for the framing department and its operations.

• Cross-functional collaboration is essential, with Framers interacting with sales associates, cashiers, and management to ensure smooth store operations and customer service. Methodology:

• Michaels emphasizes data-driven decision-making through SOP adherence, sales tracking, and inventory management.

• Workflow planning is crucial for managing custom framing orders, stocking, and customer service to meet daily operational demands.

• Efficiency practices are encouraged through processes like Directed Replenishment and supporting shrink and safety programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity, customer engagement, and operational efficiency within a large retail framework. For operations roles, understanding and adhering to established procedures (SOPs) and contributing to sales targets are key.

📈 Career & Growth Analysis

Operations Career Level: This "Framer PT" role is positioned at an entry-level to junior associate level within retail operations. It provides foundational experience in custom framing, sales, customer service, and store operations.

Reporting Structure: The Framer PT will report to a Framing Manager or a Team Lead responsible for the framing department and potentially to an Assistant Store Manager or Store Manager for overall store operations.

Operations Impact: Framers directly impact store revenue through custom framing sales and customer satisfaction. Their quality of work and customer service contribute to repeat business and positive word-of-mouth, influencing the store's overall financial performance and reputation.

Growth Opportunities:

• Framing Specialist: Progress to a full-time Framer role or a lead framing position, taking on more complex projects and potentially training others.

• Sales & Merchandising: Develop skills in visual merchandising and sales techniques to move into roles like Sales Associate or Merchandising Specialist.

• Store Leadership: With demonstrated performance and leadership potential, opportunities may arise to advance into Team Lead, Department Manager, Assistant Store Manager, or Store Manager positions.

• Cross-Training: Gain experience in various store functions, enhancing versatility and opening doors to diverse operational roles within Michaels.

📝 Enhancement Note: This role serves as a stepping stone for individuals interested in a career in retail operations, particularly within specialized areas like custom design and sales. The growth path emphasizes skill development and performance-based advancement.

🌐 Work Environment

Office Type: The work environment is a public retail store setting. The primary workspace is the sales floor and the custom framing shop within the store.

Office Location(s): The specific store is located at 1660 Millenia Ave, Chula Vista, California. This is a retail location accessible to the public.

Workspace Context:

• The framing shop involves working with tools like a glass cutter and a heat press, requiring adherence to safety protocols.

• The general store environment is climate-controlled, but some stock rooms may not be.

• The role requires standing for long periods, regular bending, lifting, carrying, reaching, and stretching, including lifting heavy boxes and frames.

• Opportunities for collaboration exist with fellow team members, management, and customers.

Work Schedule: Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment. Flexibility is key for a part-time role covering various shifts.

📝 Enhancement Note: The physical demands and work environment are typical for a retail associate role. Candidates should be prepared for the hands-on nature of the job and the need for physical stamina. The mention of potential non-climate-controlled stock rooms is a practical consideration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review for basic qualifications, focusing on essential skills and experience.

• Phone/Video Interview: A conversation with a hiring manager to discuss experience, motivation, and suitability for the role, including a brief overview of custom framing interest.

• In-Person Interview: This will likely involve a more in-depth discussion about customer service philosophy, problem-solving abilities, and potentially a practical demonstration or discussion related to framing concepts and operational tasks. Expect questions assessing your ability to handle customer inquiries and operational procedures.

• Assessment (Potential): A short skills assessment or a practical exercise related to basic measuring or customer interaction might be included.

Portfolio Review Tips:

• If you have prior custom framing experience or design work, prepare a small, organized portfolio (digital or physical) showcasing your best projects. Focus on clear visuals and brief descriptions of the materials and techniques used.

• Be ready to discuss specific customer interactions where you successfully provided solutions or exceeded expectations. Highlight your consultative sales approach.

• For operational aspects, be prepared to discuss how you ensure accuracy in tasks like measuring, order taking, or cash handling. Challenge Preparation:

• Be ready to answer situational questions like, "How would you handle a customer who is unhappy with their custom framing order?" or "Describe a time you went above and beyond for a customer."

• Prepare to discuss your understanding of Michaels' commitment to creativity and customer service. Research the company's mission and values.

• Think about how you would approach training on framing equipment and safety procedures.

📝 Enhancement Note: Given this is a part-time, entry-level role, the interview process will likely focus on assessing customer service aptitude, basic technical capability for framing, and alignment with company values. A formal portfolio isn't strictly required, but demonstrating relevant skills and enthusiasm is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.

• Custom Framing Design Software: Likely used to help visualize designs, create quotes, and manage order details.

• Glass Cutter: Essential tool for precision cutting of glass for frames.

• Framing Equipment: Various tools for cutting mats, joining frames, and assembling the final product (e.g., mat cutters, jointers, staple guns, heat press).

Analytics & Reporting:

• Sales Reports: Generated by the POS system to track individual and departmental sales performance.

• Inventory Management Systems: For tracking stock levels of frames, mats, glass, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: Within the POS or a separate system, to track customer preferences and order history for repeat business and personalized service.

• Omnichannel Order Management Systems: To process and track online orders for in-store pickup or custom fulfillment.

📝 Enhancement Note: Proficiency in specific framing tools and a general comfort with retail POS systems are key. While advanced CRM or automation tool experience isn't expected, understanding how these systems contribute to sales and customer service is beneficial.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging innovative solutions and artistic expression in custom framing.

• Customer Focus: Prioritizing customer satisfaction through personalized service and quality craftsmanship.

• Teamwork: Collaborating effectively with colleagues to achieve store and departmental goals.

• Integrity: Adhering to company policies, ethical practices, and safety standards.

• Efficiency: Striving for accuracy and productivity in all operational tasks, from sales to stocking.

Collaboration Style:

• Cross-functional collaboration is essential, working with other associates to ensure smooth store operations and a positive customer experience.

• A culture of sharing knowledge, particularly regarding framing techniques and customer solutions, is encouraged.

• Open communication with supervisors and team members regarding workload, customer feedback, and operational challenges is valued.

📝 Enhancement Note: Michaels promotes a culture that blends creativity with operational discipline. For an operations role, demonstrating a willingness to learn, collaborate, and contribute to a positive and efficient store environment is paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales goals while ensuring timely and high-quality production of custom framing orders.

• Customer Expectations: Meeting diverse customer expectations regarding design, budget, and turnaround time for custom framing.

• Physical Demands: The role requires significant standing, lifting, and manual dexterity, which can be physically demanding.

• Learning Curve for Framing: Mastering the technical skills and safety procedures for operating framing equipment and tools.

Learning & Development Opportunities:

• Framing Certification: Opportunities to gain expertise and potentially formal certifications in custom framing techniques and design.

• Sales Training: Development in consultative selling, upselling, and customer relationship management.

• Operational Proficiency: Gaining experience in various store operations, including inventory management, POS systems, and visual merchandising.

• Career Advancement: Potential to move into leadership roles within Michaels, leveraging the foundational skills and experience gained in this position.

📝 Enhancement Note: The challenges are typical for a retail role with specialized duties. The growth opportunities are well-defined, offering clear pathways for skill enhancement and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to helping a customer who is unsure about the best framing options for their artwork." (Focus on consultative selling, understanding needs, and offering solutions.)

• "How would you ensure the accuracy of a custom framing order, from initial measurement to final production?" (Highlight attention to detail, process adherence, and quality control.)

• "Imagine a customer is frustrated with the turnaround time for their framing order. How would you handle this situation?" (Emphasize empathy, clear communication, and problem-solving.) Company & Culture Questions:

• "Why are you interested in working for Michaels, and what appeals to you about the custom framing role?" (Connect your interests to creativity, customer service, and Michaels' brand.)

• "How do you contribute to a positive team environment?" (Discuss collaboration, support for colleagues, and a positive attitude.)

• "What does 'customer service excellence' mean to you in a retail context?" (Focus on going above and beyond, problem-solving, and creating memorable experiences.) Portfolio Presentation Strategy:

• If you have visual examples of framing work, be prepared to walk the interviewer through them, explaining your design choices and the process.

• For operational experience, use the STAR method (Situation, Task, Action, Result) to describe how you managed tasks, solved problems, or achieved goals in previous roles.

• Be ready to discuss your understanding of the physical demands and the importance of safety in the framing shop.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of customer service skills, a keen eye for detail, an aptitude for creative problem-solving, and an understanding of operational efficiency within a retail setting.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Tailor your resume: Highlight any experience in customer service, sales, design, or hands-on crafting. Quantify achievements where possible (e.g., "Increased framing sales by X%," "Managed inventory for a department of Y items").

• Prepare for the interview: Research Michaels' mission, values, and approach to custom framing. Practice answering behavioral and situational questions related to customer service, sales, and operational tasks.

• Showcase your interest: If you have any personal crafting or art projects, be prepared to discuss them to demonstrate your passion for creativity, which aligns with Michaels' brand.

• Understand the role: Be clear about the responsibilities of a Framer PT, including both the creative/sales aspects and the operational/physical demands.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.