Framer -Part Time

📍 Job Overview

Job Title: Framer - Part-Time

Company: Michaels Stores

Location: Mountain View, California, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 26, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• Execute custom framing sales and production processes to deliver high-quality, timely solutions for customers.

• Build strong customer relationships through elevated service and personalized design consultations, directly impacting sales performance.

• Maintain operational standards in the ready-made frame department, including visual merchandising and inventory management.

• Ensure a safe, clean, and well-organized retail environment, adhering to all Standard Operating Procedures (SOPs).

• Contribute to overall store success by supporting sales goals, inventory control, and omni-channel fulfillment.

📝 Enhancement Note: This role is positioned within a retail operations context, focusing on a specialized service offering (custom framing). The emphasis on "personal designer by using Elevated ABC Deliver" suggests a sales-driven approach to framing consultations, requiring strong interpersonal and consultative selling skills in addition to technical framing abilities.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering expert advice and creating memorable custom framing solutions.

• Execute the complete framing order process, from initial design consultation and accurate measurement to production and final quality inspection.

• Operate framing equipment, including glass cutters and heat presses, safely and efficiently to produce high-quality finished products.

• Maintain the visual presentation and stock levels of the ready-made frame department, ensuring it is appealing and well-organized for customer browsing.

• Provide exceptional customer service throughout the store, assisting with product location, answering inquiries, and resolving issues to enhance the overall shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure consistent execution of business processes and compliance.

• Support company initiatives related to shrink reduction, safety protocols, and inventory management, including participation in truck un-loading and stocking.

• Operate the cash register accurately, handle all cash transactions to company standards, and assist with omni-channel processes (e.g., buy online, pick up in-store).

• Foster a positive and respectful work environment, demonstrating teamwork and commitment to the company's vision and values.

📝 Enhancement Note: The responsibilities highlight a dual focus on customer engagement (sales and service) and operational execution (production, merchandising, and compliance). The mention of "Elevated ABC Deliver" implies a structured sales methodology that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: 0-2 years of experience in a retail or customer-facing role is preferred. Basic computer and measuring skills are essential.

Required Skills:

• Proficiency in operating framing equipment, including glass cutters and heat presses.

• Demonstrated ability in accurate measuring and basic mathematical calculations for custom framing projects.

• Strong customer service skills with the ability to build rapport and provide consultative solutions.

• Competence in cash handling and operating a point-of-sale (POS) system.

• Basic computer literacy for order entry, inventory lookups, and communication.

• Ability to work effectively in a fast-paced retail environment, managing multiple tasks simultaneously.

Preferred Skills:

• Previous experience in a custom framing or art services role.

• Proven sales experience, particularly in consultative selling of products or services.

• Familiarity with visual merchandising principles and inventory management techniques.

• Experience with omni-channel retail operations.

• Knowledge of different framing materials, matting techniques, and art conservation principles.

📝 Enhancement Note: While formal education requirements are minimal, the emphasis on practical skills like measuring, equipment operation, and customer interaction suggests that hands-on experience and a demonstrable aptitude for these areas will be highly valued. The "0-2" experience level indicates that candidates with some retail exposure will be considered, and training on specific framing techniques will likely be provided.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documented examples of successful customer interactions leading to sales, particularly in consultative roles.

• Case studies showcasing problem-solving skills in a retail or service environment.

• Evidence of understanding and adherence to operational processes and SOPs.

Process Documentation:

• Ability to follow and execute established Standard Operating Procedures (SOPs) for sales, production, and customer service.

• Understanding of workflow for custom framing orders, from initial consultation to completion.

• Familiarity with inventory management processes, including receiving, stocking, and maintaining visual standards.

📝 Enhancement Note: While a formal portfolio for a "Framer" role might not be as extensive as for a senior operations analyst, candidates are expected to demonstrate their understanding of processes and customer engagement. The "Elevated ABC Deliver" methodology is a key process to research, as successful candidates will likely need to articulate how they would implement it.

💵 Compensation & Benefits

Salary Range: $19.75 - $23.20 per hour.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Potential for other benefits as detailed on mikbenefits.com.

Working Hours: Part-time hours; specific schedule to be discussed during the interview process. Work hours may include nights, weekends, and early mornings.

📝 Enhancement Note: The stated salary range of $19.75 - $23.20 per hour for a part-time Framer position in Mountain View, California, aligns with prevailing retail wages in a high-cost-of-living area. Factors influencing the specific offer within this range will likely include prior experience, demonstrated skills in framing and sales, and the candidate's ability to articulate their understanding of Michaels' customer service and sales methodologies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores across the U.S. and Canada.

Company Size: Large (over 10,000 employees). This scale offers opportunities for structured training and career development within a well-established retail framework.

Founded: 1973. With decades of experience, Michaels has a long-standing reputation in the creative retail space, suggesting a culture that values craftsmanship, customer engagement, and community.

Team Structure:

• The role operates within a store-level team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager if applicable).

• Collaboration is expected with fellow sales associates, cashiers, and potentially other department specialists.

Methodology:

• Emphasis on customer-centric sales and service, guided by the "Elevated ABC Deliver" methodology for building relationships and driving sales.

• Structured operational processes aligned with SOPs for inventory management, visual merchandising, and production.

• Focus on creating a positive and inclusive environment for both customers and team members.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is centered around fostering creativity and celebration. For a Framer role, this translates to a focus on helping customers bring their artistic visions to life through custom framing. The emphasis on "Elevated ABC Deliver" suggests a structured approach to sales and customer engagement that is integral to the company's operational strategy.

📈 Career & Growth Analysis

Operations Career Level: This role is considered an entry-level to early-career position within retail operations, specifically focused on a specialized service department. It provides foundational experience in customer service, sales, and production within a retail setting.

Reporting Structure: The Framer reports directly to store management, typically an Assistant Store Manager or Department Specialist, who oversees daily operations and team performance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer satisfaction by providing expert design advice and high-quality products. Effective management of the framing department can also enhance store aesthetics and customer loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become a Certified Custom Framer, mastering advanced framing techniques, design principles, and customer consultation skills.

• Retail Advancement: Potential to advance into roles such as Lead Framer, Sales Associate, Key Holder, or Assistant Store Manager, with further progression into Store Management and District Management roles.

• Specialization: Develop expertise in specific areas of custom framing or retail operations, becoming a go-to resource for colleagues and customers.

📝 Enhancement Note: While this is an entry-level role, Michaels provides clear pathways for growth. The company's structure supports development from front-line associate to leadership positions, with a focus on developing both customer-facing skills and operational management capabilities.

🌐 Work Environment

Office Type: This is a retail store environment. The role is based within a Michaels store, requiring constant interaction with customers and team members in a public-facing setting.

Office Location(s): The specific store is located at 2415 Charleston Rd, Mountain View, CA. This location is a climate-controlled retail space.

Workspace Context:

• The primary workspace includes the retail sales floor, the custom framing counter, and the framing shop area.

• The framing shop is equipped with specialized tools like glass cutters and heat presses, requiring a focus on safety and precision.

• Opportunities for collaboration exist with other store associates to ensure seamless customer service and operational efficiency.

Work Schedule: Part-time schedule, which may include evenings, weekends, and early mornings. Flexibility in scheduling is often a requirement in retail environments to meet customer demand and store operational needs.

📝 Enhancement Note: The work environment is dynamic and customer-focused. Candidates should be comfortable with a retail setting, including potential exposure to varying temperatures in stock rooms and the need for physical activity throughout their shift.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and alignment with the role requirements.

• In-Person Interview: Typically includes a one-on-one interview with a store manager or designated interviewer. This stage will focus on customer service experience, problem-solving abilities, and understanding of the Framer role.

• Skills Assessment: May involve a practical demonstration of measuring skills, basic computer proficiency, or a discussion around handling customer scenarios.

• Final Interview (if applicable): May involve meeting with a higher-level manager or a panel to assess cultural fit and long-term potential.

Portfolio Review Tips:

• Resume: Highlight relevant experience in customer service, sales, and any hands-on skills (e.g., crafting, design, precise work). Quantify achievements where possible (e.g., "increased custom framing sales by X%").

• Scenario-Based Answers: Prepare to discuss how you would handle common customer interactions, such as a customer with a difficult framing request, an unhappy customer, or how you would approach a consultative sale using the "Elevated ABC Deliver" principles.

• Demonstrate Process Understanding: Be ready to explain how you would ensure quality control in framing production or maintain visual standards in the department.

Challenge Preparation:

• Customer Service Scenarios: Practice responding to hypothetical customer situations related to product inquiries, complaints, or special requests.

• Sales Approach: Be prepared to discuss how you would proactively engage customers and guide them through the custom framing design process.

• Operational Awareness: Think about how you would contribute to a safe and efficient store environment, including inventory management and task completion.

📝 Enhancement Note: While a formal "portfolio" might not be required, candidates are expected to showcase their capabilities through their resume, interview responses, and potentially a brief practical assessment. Understanding and articulating the "Elevated ABC Deliver" methodology will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and inventory lookups.

• Custom Framing Software/Design Tools: Used for quoting, designing custom frames, and generating work orders.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate project specifications.

• Framing Equipment: Glass cutters, mat cutters, saws, framing assembly tools, and heat presses for production.

Analytics & Reporting:

• Basic reporting on sales figures and order volumes, likely accessible through the POS or store management systems.

CRM & Automation:

• Customer Relationship Management (CRM) capabilities may be integrated into the POS or framing software to track customer preferences and order history.

• Omni-channel fulfillment systems for managing online orders and in-store pickups.

📝 Enhancement Note: Proficiency with specialized framing equipment and design software is crucial. While advanced analytics tools might not be directly used by a Framer, an understanding of how sales and production data contributes to store performance is beneficial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and creating positive, memorable experiences, especially through custom framing solutions.

• Creativity & Passion: Encouraging a passion for arts and crafts, and helping customers bring their creative visions to life.

• Teamwork & Respect: Fostering a collaborative and supportive environment where team members work together to achieve store goals and assist one another.

• Integrity & Accountability: Upholding company standards, executing processes accurately, and taking responsibility for individual contributions to the team and store operations.

• Efficiency & Quality: Striving for efficient processes in both sales and production while maintaining a high standard of quality in custom framing work.

Collaboration Style:

• A collaborative approach is essential, working closely with other store associates to provide a seamless customer experience across all departments.

• Open communication is encouraged for sharing information about customer needs, inventory status, and operational challenges.

• Team members are expected to support each other in completing tasks, managing workloads, and ensuring the store operates smoothly.

📝 Enhancement Note: The culture values empowering creativity and ensuring customer satisfaction. For a Framer, this means being adept at both technical execution and empathetic customer engagement, contributing to Michaels' mission of "fueling the joy of creativity."

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage new customers for framing consultations while also completing existing framing orders to a high standard and on time.

• Complex Customer Requests: Handling unique or challenging framing projects that require creative problem-solving and specialized techniques.

• Maintaining Operational Standards: Ensuring consistent adherence to SOPs, visual merchandising guidelines, and safety protocols in a busy retail environment.

• Continuous Learning: Staying updated on new framing materials, techniques, and design trends to provide the best possible service and solutions.

Learning & Development Opportunities:

• Framing Certifications: Opportunities to gain formal certifications in custom framing, enhancing expertise and career prospects within the field.

• Sales Training: Access to company-provided sales training, including the "Elevated ABC Deliver" methodology, to improve consultative selling skills.

• Cross-Training: Potential to be cross-trained in other store departments, broadening retail operational knowledge.

• Career Pathing: Clear pathways for advancement within Michaels stores, from associate roles to management positions.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside broad retail operational experience. Candidates who are proactive in seeking out learning opportunities and demonstrate adaptability will find success.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "Describe a time you helped a customer find exactly what they were looking for, even if they weren't sure what it was. How did you approach the situation?" (Focus on consultative selling and problem-solving.)

• Handling Pressure: "How do you prioritize tasks when you have multiple custom framing orders due and new customers arriving on the sales floor?" (Assess time management and ability to multitask.)

• Quality Assurance: "What steps do you take to ensure the quality of your work, especially when creating custom framing pieces?" (Demonstrate attention to detail and commitment to standards.)

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the custom framing department?" (Show genuine interest in the craft and company mission.)

• "How do you contribute to a positive and collaborative team environment?" (Highlight teamwork and interpersonal skills.)

Portfolio Presentation Strategy:

• Resume: Ensure your resume clearly outlines any experience with tools, crafting, customer service, or sales. Use action verbs and quantify achievements.

• Scenario Responses: Prepare concise, STAR method (Situation, Task, Action, Result) responses for behavioral questions.

• Enthusiasm for Craft: Convey passion for art, design, and helping customers create something unique. If you have personal crafting or art projects, be ready to briefly discuss them.

📝 Enhancement Note: Be prepared to discuss how you would apply the "Elevated ABC Deliver" approach to customer interactions. Researching this methodology beforehand will provide a significant advantage in demonstrating your understanding of the company's sales strategy.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Enhancement: Tailor your resume to highlight customer service expertise, any experience with tools or hands-on work, and any sales achievements. Use keywords from the job description such as "custom framing," "customer service," "measuring skills," and "sales."

• Prepare for In-Person Interview: Research Michaels' mission, values, and the "Elevated ABC Deliver" sales approach. Prepare to discuss your experience in customer-facing roles and how you handle various customer scenarios.

• Skills Demonstration: Be ready to discuss your comfort level with measuring, operating equipment, and your willingness to learn specific framing techniques. If you have relevant personal projects, consider how you might briefly showcase them.

• Company Culture Fit: Think about examples from your past experience that demonstrate teamwork, a positive attitude, and a commitment to quality and customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.