Framer part time

📍 Job Overview

Job Title: Framer Part-Time

Company: Michaels Stores

Location: Rapid City, South Dakota, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: June 01, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• This part-time Framer role focuses on delivering exceptional customer service and building strong customer relationships within a retail environment.

• Key responsibilities include creating memorable custom framing solutions, driving sales through personalized design consultations, and ensuring high-quality production of framing orders.

• The position requires maintaining store standards, including merchandising, inventory management, and a safe, clean shopping environment for customers.

• This role involves operating the cash register, managing transactions accurately, and supporting broader retail operations such as stocking and assisting with omni-channel processes.

📝 Enhancement Note: While the job title is "Framer Part-Time," the description emphasizes a blend of sales, customer service, and production within the custom framing department. This suggests a customer-facing role with a hands-on production component, suitable for individuals with an aptitude for design and detail. The "Elevated ABC Deliver" methodology implies a structured approach to customer interaction and sales, focusing on building rapport and providing solutions.

📈 Primary Responsibilities

• Engage customers with a personalized design approach (Elevated ABC Deliver) to build relationships and create custom framing solutions that meet their needs.

• Achieve sales and production targets for the custom framing department, ensuring customer satisfaction and driving revenue.

• Complete all custom framing orders with a high degree of quality craftsmanship and within the promised timelines to uphold service standards.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance, operational efficiency, and safety.

• Actively participate in loss prevention and safety initiatives to maintain a secure and healthy work environment.

• Foster positive interactions with colleagues and customers, demonstrating respect, positivity, and a commitment to organizational values.

• Assist with truck un-loading and stocking procedures, ensuring adherence to truck stocking standards and efficiency targets.

• Accurately operate the cash register and execute all cash handling procedures to company standards, ensuring secure and precise financial transactions.

• Proactively acknowledge customers, assist with product location, and offer solutions to enhance their shopping experience.

• Support and execute omni-channel processes, such as buy online, pick up in-store, and ship-from-store, to meet evolving customer needs.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer engagement and production/quality control. The mention of "Elevated ABC Deliver" suggests a specific sales methodology that candidates should be prepared to discuss. The inclusion of omni-channel support indicates a need for adaptability in fulfilling customer orders through various channels.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent preferred, but not strictly required. Focus is on demonstrated skills and abilities.

Experience:

• Entry-level to 2 years of experience in a customer-facing or production role.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, basic data entry, and communication tools.

• Basic Measuring Skills: Precision in taking measurements for framing projects, ensuring accurate cuts and fits.

• Framing Equipment Operation: Proficiency or ability to quickly learn the operation of framing machinery and tools.

• Glass Cutting: Skill in safely and accurately cutting glass to specified dimensions for framing.

• Customer Service Excellence: Ability to engage customers positively, understand their needs, and provide solutions.

• Sales Acumen: Aptitude for suggesting products and services, and closing sales effectively.

• Cash Handling Accuracy: Competency in managing monetary transactions, including operating a cash register and making change.

• Merchandising Skills: Understanding of visual presentation principles to maintain an appealing store environment.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment, understanding store operations and customer flow.

• Sales Experience: Proven track record in selling products or services, with an ability to meet sales targets.

• Custom Framing Experience: Hands-on experience in custom framing, including design, material selection, and production.

• Design Sensibility: An eye for aesthetics, color, and composition to assist customers in selecting optimal framing solutions.

• Inventory Management Basics: Familiarity with stock replenishment and inventory control principles.

📝 Enhancement Note: The required skills are practical and hands-on, emphasizing the ability to learn and perform specific tasks. The "0-2" years of experience suggests that candidates with some relevant background but not necessarily extensive formal training will be considered. The preferred skills indicate areas where candidates can differentiate themselves.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• As this is an entry-level to intermediate role, a formal portfolio might not be strictly required, but candidates are encouraged to highlight relevant experience.

• Demonstrate examples of successful customer interactions and problem-solving scenarios from previous roles.

• Showcase any personal projects or past work that highlights attention to detail, craftsmanship, and design sensibility, particularly if related to art, crafts, or custom builds.

Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they follow established processes.

• Be ready to describe how you would approach learning and implementing new framing techniques or store operational processes.

• Discuss your approach to maintaining a clean, organized, and safe workspace, referencing best practices in process management.

📝 Enhancement Note: For a role like this, the "portfolio" is less about formal design documents and more about demonstrating practical skills and customer service capabilities. Candidates should be ready to speak to their experience and readiness to learn specific processes.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position, the salary is expected to be at or slightly above the minimum wage for Rapid City, South Dakota, likely ranging from $12.00 to $15.00 per hour, depending on experience and specific qualifications.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage options.

• Paid Time Off (PTO): Accrued based on hours worked.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other benefits as outlined by The Michaels Companies Inc. for part-time team members.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. The standard full-time work week is 40 hours, and part-time schedules will be a portion of this, with flexibility expected.

📝 Enhancement Note: The salary range is an estimate based on typical part-time retail roles in the specified location and the provided experience level. The benefits listed are directly from the job description, highlighting the comprehensive package offered by Michaels.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Large (Over 10,000 employees globally, operating over 1,300 stores)

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The Framer will be part of the store's retail team, reporting to a store manager or department lead (e.g., Framing Manager or Assistant Store Manager).

• They will collaborate closely with other sales associates, cashiers, and potentially stock team members.

Methodology:

• Data-driven approach to sales targets and customer engagement metrics (e.g., sales per customer, conversion rates).

• Emphasis on standardized processes (SOPs) for consistency in customer service, sales, and production.

• Focus on creating a positive customer experience through personalized service and efficient operations.

• Commitment to continuous improvement through team collaboration and adherence to company programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a leader in the arts and crafts retail space, aiming to inspire creativity. The company culture likely emphasizes customer-centricity, creativity, and a collaborative team environment. The size of the company means established processes and training programs are in place.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Front-Line Retail Associate. This role serves as a foundational position within the retail operations of Michaels, focusing on direct customer interaction and specific departmental tasks.

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Lead.

Operations Impact: The Framer directly impacts the store's revenue and customer satisfaction through sales of custom framing services and by ensuring a positive in-store experience. High-quality framing and excellent customer service contribute to repeat business and brand loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, design consultation, and sales.

• Advancement within Department: Potential to advance to a Framing Lead or Department Manager role, taking on more responsibility for sales, inventory, and team supervision.

• Cross-Training: Possibility of cross-training in other store departments, leading to broader retail operational knowledge.

• Management Track: For high-performing individuals, there may be opportunities to move into Assistant Store Manager or Store Manager positions, requiring broader operational and leadership skills.

📝 Enhancement Note: This role offers a clear path for growth within the retail operations of Michaels, starting with specialized skills and potentially leading to broader management responsibilities. The company's size provides ample opportunities for career progression for dedicated employees.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): The specific store is located at 1707 Eglin St, Rapid City, SD.

Workspace Context:

• The primary workspace is the retail sales floor and the dedicated custom framing shop within the store.

• The framing shop contains specialized equipment like glass cutters and heat presses, requiring a focus on safety and precision.

• The environment is customer-facing, often busy, and requires constant interaction with shoppers.

• While public areas are climate-controlled, some stock rooms may not be, and outdoor work may be required for truck unloads or retrieving carts.

Work Schedule: Part-time, with flexibility required to cover various shifts including nights, weekends, and early mornings. The schedule will be based on business needs and may fluctuate.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. The framing shop aspect introduces specific safety considerations and the need for meticulous work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Based on resume and application details, screening for basic requirements and relevant experience.

• Phone Screen (if applicable): A brief call with HR or a hiring manager to assess initial fit, interest, and availability.

• In-Person Interview: Typically with the Store Manager or Framing Department Lead. This will involve behavioral questions, situational questions, and a discussion about your interest in custom framing and customer service.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills or discuss your approach to customer interaction and problem-solving. A practical demonstration of operating framing equipment might be part of the process if you have prior experience.

• Final Decision: Based on overall fit, skills, and enthusiasm for the role and company.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required, be prepared to discuss any relevant past projects, personal crafts, or volunteer work that demonstrates attention to detail, design sense, or hands-on skill.

• For customer service and sales experience, prepare specific examples using the STAR method (Situation, Task, Action, Result) to illustrate your problem-solving abilities and customer interaction successes.

• If you have prior framing experience, be ready to detail the types of projects you've worked on, materials used, and any specific techniques you've mastered.

Challenge Preparation:

• Be ready to answer questions about how you would handle a difficult customer, a challenging framing project, or a situation where you need to meet a tight deadline.

• Practice articulating how you would approach learning new skills, such as operating specific framing equipment or mastering the company's sales methodology.

• Prepare to discuss your understanding of a clean, organized, and safe work environment and how you would contribute to maintaining it.

📝 Enhancement Note: The interview process is likely to be standard for retail roles, focusing on assessing customer service skills, problem-solving abilities, and a willingness to learn. Candidates should highlight any practical skills and a customer-centric mindset.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specific machinery for cutting mats, frames, and assembling artwork (e.g., mat cutters, frame joiners, saws).

• Glass Cutter: Tool for precise cutting of glass or acrylic glazing.

• Heat Press: Used for specific mounting or finishing processes in framing.

• Measuring Tools: Tape measures, rulers, and calipers for accurate project specifications.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer data.

• Inventory Management Software: Used for tracking stock levels, managing replenishment, and potentially assisting with SISO processes.

• Basic Computer Skills: For email communication, accessing training modules, and potentially simple data entry.

CRM & Automation:

• Elevated ABC Deliver Methodology: A structured approach to customer engagement and sales, acting as a form of customer relationship management.

• Omni-channel Support Systems: Tools and processes to manage orders from various sales channels (online, in-store pickup, etc.).

📝 Enhancement Note: The technology stack for this role is primarily focused on specialized framing equipment and standard retail operational tools like POS systems. Familiarity with basic computer skills is essential for administrative tasks and communication.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building positive relationships through excellent service and tailored solutions.

• Creativity & Craftsmanship: Valuing quality, attention to detail, and the joy of creating beautiful custom framing.

• Teamwork & Respect: Fostering a collaborative environment where team members support each other and treat everyone with respect.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all actions.

• Efficiency & Productivity: Striving for operational excellence, meeting sales and production targets, and maintaining a well-organized workspace.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to ensure a cohesive customer experience across all departments.

• Process Adherence: Following established procedures and contributing to a culture of operational consistency.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual and team performance.

• Supportive Environment: Assisting colleagues during busy periods or when specific expertise is needed to ensure store-wide success.

📝 Enhancement Note: Michaels likely promotes a culture that blends creativity with operational discipline. The values emphasize customer-centricity, teamwork, and a commitment to quality craftsmanship within a retail framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also meeting production demands for custom framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, budgets, and design preferences for their framing projects.

• Maintaining Quality Under Pressure: Ensuring high standards of craftsmanship and accuracy even during peak business hours or tight deadlines.

• Learning New Equipment/Techniques: Quickly mastering the operation of framing equipment and understanding various framing styles and materials.

• Physical Demands: Managing the physical requirements of the job, including standing for long periods and lifting heavy items.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced production techniques.

• Sales & Customer Service Skills: Develop advanced consultation and sales techniques through company training and practical experience.

• Retail Operations Knowledge: Gain a comprehensive understanding of store operations, inventory management, and merchandising.

• Potential for Leadership: Opportunities to progress into roles with greater responsibility, including team leadership and management.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with a specialized department. The growth opportunities are robust, offering clear pathways for skill development and career advancement within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer." "How would you handle a customer who is unhappy with their framing order?"

• Sales Approach: "How would you approach a customer who walks into the framing department?" "What steps would you take to help a customer select the right framing solution?"

• Problem-Solving: "Imagine a framing order is delayed. How would you communicate this to the customer and resolve the issue?" "How do you ensure accuracy when taking measurements for a custom project?"

• Teamwork & Culture: "Why are you interested in working at Michaels?" "What does teamwork mean to you?" "How do you handle constructive criticism?"

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives. Understand their position in the arts and crafts market.

• Prepare to discuss how your personal values align with Michaels' commitment to creativity, customer service, and community.

Portfolio Presentation Strategy:

• While not a formal portfolio, be ready to walk through examples of past work or projects that demonstrate your skills.

• For customer service and sales, highlight specific achievements using the STAR method. For instance, "In my previous role (Situation), I was responsible for assisting customers on the sales floor (Task). I proactively engaged with customers, asked about their needs, and offered tailored solutions (Action), which resulted in a 15% increase in my personal sales for that quarter (Result)."

• If you have framing experience, be prepared to describe your process for a complex project, from consultation to final product.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service skills, a proactive sales approach, attention to detail, and a positive attitude. Candidates should be ready to provide specific examples to back up their claims.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Stores careers portal via the provided link.

• Resume Customization: Tailor your resume to highlight relevant customer service, sales, and any hands-on or craft-related experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail operations."

• Portfolio Preparation: While not a formal portfolio, prepare talking points and specific examples from past experiences that showcase your skills in customer interaction, problem-solving, attention to detail, and any design or crafting abilities.

• Interview Practice: Practice answering common retail interview questions, particularly those related to customer service, sales techniques, and handling challenging situations. Be ready to discuss your interest in custom framing.

• Company Research: Familiarize yourself with Michaels' products, services, and company values. Understand the importance of custom framing within their retail strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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