Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: London, Ontario, Canada (3080 Wonderland Rd S)

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-08-11

Experience Level: Entry-Level / 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is primarily focused on in-store retail operations, encompassing customer engagement, sales support, and operational tasks.

• A key component involves providing exceptional customer service, assisting shoppers in locating products, and ensuring a positive shopping experience.

• The position includes hands-on operational duties such as truck unloading, merchandise stocking, and maintaining store recovery standards.

• Significant emphasis is placed on cross-training and execution within the Custom Framing department, requiring both sales and production skills.

📝 Enhancement Note: The job title "Framer" combined with the responsibilities and company context (Michaels, a craft and hobby retailer) indicates a hybrid role. While the core duties lean towards general retail operations and customer service, there's a specialized track in custom framing, which requires a distinct set of skills beyond typical retail floor work. This dual focus is critical for candidates to understand.

📈 Primary Responsibilities

• Deliver friendly and efficient customer service, assisting customers with product location and selection to meet their creative needs.

• Execute fast and accurate checkout procedures, including proficient cash handling and adherence to financial transaction standards.

• Actively engage customers in discussions about the benefits of the Michaels Rewards program and Private Label Credit Cards, aiming for successful enrollments.

• Educate customers on the Voice of Customer (VOC) survey process to gather valuable feedback for service improvement.

• Support omni-channel retail operations by processing Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) orders efficiently.

• Participate diligently in truck unloading, stock replenishment, and planogram (POG) execution to ensure optimal product presentation and availability.

• Maintain store recovery standards, including managing merchandise returns and the "go-back" process, to ensure a consistently well-organized and in-stock sales floor.

• Perform Store In Stock Optimization (SISO) tasks and assist with Advertising (AD) set duties as assigned to maximize product visibility and sales.

• Actively contribute to shrink reduction and safety programs, adhering to all company policies and procedures to maintain a secure and safe environment.

• Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and regulations.

• Foster a positive and respectful work environment by interacting constructively with colleagues and promoting the company's vision and values.

• Receive cross-training in Custom Framing, developing proficiency in both selling custom framing services and executing production tasks within the department.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, transactional duties, operational efficiency tasks, and specialized skills in custom framing. Candidates should be prepared to demonstrate versatility and a willingness to learn new functions within the retail environment. The mention of "Custom Framing selling and production" suggests a need for attention to detail, precision, and potentially creative problem-solving.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent is typically preferred, though not always strictly required for entry-level positions.

• Specific certifications or training in custom framing are advantageous but not mandatory as the role includes on-the-job training. Experience:

• Prior experience in a retail environment is preferred, with a focus on customer-facing roles.

• Experience in customer service, particularly in problem-solving and client engagement, is highly valued.

• Previous exposure to custom framing, art, or craft industries is a plus but not a prerequisite. Required Skills:

• Customer Service Excellence: Ability to provide friendly, helpful, and efficient service to all customers.

• Cash Handling Proficiency: Accurate and secure management of financial transactions, including operating point-of-sale (POS) systems.

• Merchandising & Stocking: Skills in receiving, unpacking, stocking merchandise, and maintaining product displays according to planograms.

• Communication Skills: Clear and effective verbal communication to interact with customers and team members.

• Teamwork & Collaboration: Ability to work effectively as part of a larger retail team, supporting colleagues and shared goals.

Preferred Skills:

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

• Sales Acumen: Ability to identify customer needs and recommend suitable products or services, including framing solutions.

• Omni-channel Operations: Understanding and ability to execute BOPIS and SFS processes.

• Inventory Management: Basic understanding of stock control, cycle counts, and loss prevention.

• Problem-Solving: Aptitude for addressing customer issues or operational challenges effectively.

📝 Enhancement Note: The "0-2" years of experience AI tag suggests that this role is geared towards individuals early in their careers. The emphasis on "retail and/or customer service experience preferred" and the age requirement of 16+ reinforces this. The "Custom Framing" aspect is the most specialized, and candidates with any related art, craft, or DIY background would be particularly well-suited.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level retail role, candidates are encouraged to highlight relevant experiences in their resume or during interviews.

• Demonstrate examples of exceptional customer service interactions and problem-solving scenarios.

• Showcase instances where you contributed to team goals, improved store operations, or successfully handled multiple tasks simultaneously.

• If you have prior framing experience, provide specific examples of projects, materials used, and customer satisfaction achieved. Process Documentation:

• The company utilizes Standard Operating Procedures (SOPs) for all core functions. Candidates should demonstrate an ability to learn, understand, and adhere to these documented processes.

• Familiarity with or ability to quickly learn processes related to:

  • Point-of-Sale (POS) transactions and cash management.

  • Merchandise receiving, stocking, and inventory control.

  • Customer engagement and sales support.

  • Omni-channel fulfillment (BOPIS/SFS).

  • Custom framing order placement and production workflow.

📝 Enhancement Note: For an entry-level retail position like this, a traditional "operations portfolio" is unlikely. The emphasis will be on demonstrating practical skills and a strong work ethic through resume achievements and interview discussions. If the candidate has prior framing experience, they should be prepared to discuss specific projects and their role in them.

💵 Compensation & Benefits

Salary Range: $17.60 - $20.50 CAD per hour

• This hourly range is competitive for entry-level retail positions in the London, Ontario area, reflecting the part-time nature of the role and the blend of general retail duties with specialized framing tasks.

• The specific rate will be determined based on the candidate's experience level and any relevant specialized skills, particularly in custom framing. Benefits:

• Health Insurance: Includes medical, dental, and vision coverage.

• Paid Time Off: Accrued vacation and personal days.

• Tuition Assistance: Support for continued education and professional development.

• Employee Discounts: Generous discounts on Michaels products.

• Rewards Program: Access to the Michaels Rewards loyalty program.

• Potential for Advancement: Opportunities for growth within the company.

Working Hours: Part-time, with flexibility required to work nights, weekends, and early mornings. The AI-indicated 40 hours per week is likely a maximum for full-time roles, and this position is explicitly part-time. Actual hours will vary based on business needs.

📝 Enhancement Note: The provided salary range is specific and aligns with current market rates for retail associate positions in Canada. The benefits listed are comprehensive for a part-time role, indicating Michaels' commitment to employee well-being. The "40" hours listed in the AI data likely refers to a standard full-time work week, but the job type is explicitly "Part time," so actual hours will be less.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

• Michaels operates in a dynamic retail environment, serving a diverse customer base interested in creativity, DIY projects, and home decoration. The company aims to be the leading destination for these pursuits.

• The presence of a Custom Framing department within the store indicates a focus on value-added services and specialized product offerings.

Company Size: Large (Over 1,300 stores in North America)

• As a large retail organization, Michaels offers structured processes, established operational frameworks, and clear career paths. This size also means a significant customer volume and a robust team environment.

Founded: 1973, Headquartered in Irving, Texas

• With decades of experience, Michaels has a well-established brand presence and a deep understanding of the arts and crafts market. This history suggests a stable company with a strong operational foundation. Team Structure:

• The store team typically includes a Store Manager, Assistant Store Managers, Team Leads, and various Team Members (including this Framer role).

• Team Members are often cross-trained in different areas, such as cashiering, merchandising, and specialized departments like Custom Framing.

• The Framer role will likely report to a designated Team Lead or Assistant Manager responsible for the sales floor and potentially directly to the Custom Framing Manager/Specialist for framing-specific duties.

• Collaboration is key, with frequent interaction between different functional areas of the store to ensure smooth operations and excellent customer service. Methodology:

• Michaels emphasizes a data-driven approach to retail operations, utilizing planograms for visual merchandising, sales data for inventory management, and customer feedback (VOC) for service enhancement.

• Workflow planning and optimization are critical, especially in areas like truck unloading, stocking, and the efficient processing of customer orders (both in-store and online).

• Automation is likely employed in POS systems and inventory management, but the Framer role involves manual execution of many tasks, requiring efficiency and attention to detail.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture likely emphasizes creativity, customer engagement, and teamwork. The size of Michaels suggests that while there are established procedures, there's also a large network of colleagues and potential for internal mobility. The dual nature of the role (general retail + framing) means the team structure will support both specialized expertise and broad operational support.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Track

• This role is an excellent starting point for individuals interested in retail operations, customer service, or the arts and crafts industry. It provides foundational experience in a high-volume retail setting.

• The "Framer" designation indicates a specialization that can lead to further expertise within the custom framing department, potentially to a Framing Specialist or Manager role. Reporting Structure:

• Typically reports to a Department Lead (e.g., Framing Lead) or an Assistant Store Manager.

• Works collaboratively with fellow Team Members across all store functions.

• The structure is hierarchical, common in retail, with clear lines of authority and responsibility. Operations Impact:

• Directly impacts store revenue through sales, customer engagement, and efficient processing of transactions and orders.

• Contributes to operational efficiency by ensuring products are stocked, displays are maintained, and the store environment is welcoming.

• The framing component has a significant impact on profitability due to the higher margins on custom services.

• Positive customer interactions and accurate order fulfillment directly influence customer loyalty and repeat business. Growth Opportunities:

• Skill Development: Gain proficiency in custom framing techniques, sales, customer service, and general retail operations.

• Career Advancement: Potential to advance to roles such as Framing Specialist, Department Lead, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Functional Experience: Opportunity to learn about different aspects of retail management and operations by working in various store departments.

• Industry Expertise: Develop specialized knowledge in the arts, crafts, and custom framing sectors.

📝 Enhancement Note: This role is positioned as an entry point with a clear path for growth, especially within the custom framing specialization. Candidates should view this not just as a job, but as a stepping stone within a large retail organization. Highlighting the dual responsibilities and the opportunity to develop specialized skills is key for candidates aspiring to advance.

🌐 Work Environment

Office Type: Retail Store Floor and Stock Room

• The primary work environment is a public retail store, which is climate-controlled.

• There are also stock rooms, which may not always be climate-controlled, and potentially some outdoor work for tasks like retrieving shopping carts or during truck unloading.

• The Custom Framing shop is a specific area within the store that may involve specialized tools like glass cutters and heat presses. Office Location(s):

• London, Ontario, Canada - 3080 Wonderland Rd S.

• The store is located in a retail area, likely accessible by public transport and with ample parking. Workspace Context:

• The workspace involves constant interaction with customers and team members, requiring a collaborative and service-oriented approach.

• Access to necessary retail tools and technology includes POS systems, inventory scanners, and potentially specialized equipment in the framing area.

• Opportunities for team interaction are constant, given the collaborative nature of retail operations and the need for shared task completion. Work Schedule:

• Part-time, requiring flexibility to work various shifts, including nights, weekends, and early mornings. This is typical for retail environments to ensure coverage during peak business hours.

📝 Enhancement Note: The work environment is hands-on and dynamic. Candidates should be prepared for a physically demanding role and a fast-paced setting. The mention of specific tools like glass cutters and heat presses in the framing area highlights the need for safety awareness and careful operation of equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Store Interview: A more in-depth interview, potentially including a practical assessment or situational questions, conducted at the store location. This may involve meeting with a hiring manager or team lead.

• Skills Assessment: For the framing aspect, there might be a brief demonstration of basic skills or a discussion about prior experience.

• Final Interview: May involve meeting with a store manager or a senior team member to discuss fit and long-term potential.

• Offer: Contingent on background checks and reference checks.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly lists any retail, customer service, or framing experience. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Handled Y% of online orders").

• Framing Experience: If you have framing experience, create a brief section or highlight specific projects. Describe your role, the materials used, and the outcome. Photos or a digital portfolio can be shared if requested.

• Situational Examples: Be prepared to discuss how you would handle common retail scenarios (e.g., difficult customer, busy checkout, out-of-stock item, customer asking for framing advice).

• Showcase Enthusiasm: Demonstrate your interest in Michaels, the arts and crafts industry, and the opportunity to learn custom framing.

Challenge Preparation:

• Customer Service Scenarios: Practice responses to questions about how you would handle various customer interactions, demonstrating patience, problem-solving skills, and a customer-centric attitude.

• Operational Tasks: Be ready to discuss your understanding of stocking, merchandising, and maintaining store standards. If you have experience with POS systems or inventory, highlight it.

• Framing Aptitude: While formal challenges are unlikely for an entry-level role, be prepared to discuss your understanding of materials, design principles, and your willingness to learn the technical aspects of framing.

📝 Enhancement Note: The application process is typical for retail roles, emphasizing practical skills and customer interaction. Candidates should tailor their resume to highlight relevant experiences and be ready to discuss how they would contribute to both general store operations and the specialized framing department.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing customer transactions, returns, and managing sales data. Proficiency with modern POS systems is expected.

• Inventory Management System: Likely a digital system for tracking stock levels, receiving shipments, and performing cycle counts.

• Customer Relationship Management (CRM) / Loyalty Program Software: Used for managing customer accounts, Rewards program enrollments, and Private Label Credit Card applications.

• Custom Framing Software: Specialized software for designing frames, calculating costs, and managing production orders.

Analytics & Reporting:

• While direct analytics roles are not part of this position, Team Members will interact with data through POS reports and inventory management systems.

• Understanding of basic sales metrics (e.g., units per transaction, average transaction value) may be beneficial. CRM & Automation:

• The role involves direct interaction with CRM functionalities for customer loyalty programs and credit card sign-ups.

• Automation is present in POS systems and potentially in inventory tracking, requiring accurate data input and adherence to system protocols.

📝 Enhancement Note: While this is an entry-level role, familiarity with common retail technology like POS systems and inventory scanners is beneficial. The specific mention of "Custom Framing software" suggests that candidates with prior experience using specialized design or order management software will have an advantage, or at least a faster learning curve.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping experience is paramount.

• Creativity & Passion: Embracing the joy of creativity and celebrating personal expression through crafts and projects.

• Teamwork & Collaboration: Working together constructively to achieve store goals and support one another.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and promoting an inclusive environment.

• Efficiency & Productivity: Striving for operational excellence, accurate execution of tasks, and maximizing productivity.

Collaboration Style:

• Cross-Functional Integration: Team members are expected to collaborate across different store functions (e.g., sales floor, stock room, framing) to ensure seamless operations.

• Process Review & Feedback: A culture that encourages learning from SOPs and potentially providing constructive feedback for process improvements.

• Knowledge Sharing: Sharing best practices, product knowledge, and operational tips among team members is encouraged to foster a learning environment.

📝 Enhancement Note: Michaels likely promotes a culture that blends a passion for creativity with the operational demands of a large retail chain. The emphasis on "Team Members" suggests a focus on collective effort and mutual support. For this role, balancing the creative aspects of framing with the structured processes of retail operations will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing duties across general retail operations and specialized custom framing tasks simultaneously.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and performing repetitive motions, which can be physically taxing.

• Customer Service Pressure: Handling a high volume of customer interactions, including potentially challenging situations or demanding requests.

• Learning Curve for Framing: Acquiring proficiency in custom framing techniques, materials, and software can be challenging without prior experience.

• Seasonal Fluctuations: Retail environments often experience peak seasons requiring increased effort and adaptability.

Learning & Development Opportunities:

• Custom Framing Specialization: Deep dive into custom framing techniques, design, materials, and sales strategies, potentially leading to advanced certifications.

• Retail Operations Skills: Develop expertise in merchandising, inventory management, POS operations, and omni-channel fulfillment.

• Customer Engagement: Enhance skills in sales techniques, customer relationship building, and loyalty program promotion.

• Leadership Potential: Opportunities to grow into leadership roles within the store, such as Team Lead or Department Manager.

• Industry Knowledge: Gain comprehensive understanding of the arts, crafts, and home decor market.

📝 Enhancement Note: The primary challenge for this role is the dual nature of responsibilities. Growth opportunities are strong, particularly for those who excel in the custom framing aspect, as it's a value-added service with higher potential for skill specialization and career progression.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer." (Focus on customer service, problem-solving, and initiative.)

• "How would you handle a customer who is upset about a product being out of stock?" (Demonstrate empathy, offer alternatives, and manage expectations.)

• "What interests you about custom framing, and what experience do you have in that area?" (Show genuine interest, highlight any related creative skills, and express eagerness to learn.)

• "How do you prioritize tasks when you have multiple demands on your time?" (Illustrate organizational skills and ability to manage competing priorities.)

• "What do you know about Michaels and our commitment to creativity?" (Research the company's mission, values, and product offerings.) Company & Culture Questions:

• "Why do you want to work for Michaels?" (Connect your interests to the company's mission and values.)

• "How do you contribute to a positive team environment?" (Provide examples of collaboration, support, and positive attitude.)

• "What are your thoughts on working in a retail environment with varied shifts, including weekends and evenings?" (Show flexibility and understanding of retail demands.) Portfolio Presentation Strategy:

• Resume: Ensure your resume is clear, concise, and highlights relevant experience using action verbs. Quantify achievements where possible.

• Framing Examples: If you have framing experience, be ready to discuss specific projects: what you framed, why, what materials you used, and the final result. If no direct framing experience, draw parallels from other detail-oriented or creative tasks.

• Situational Responses: Prepare concise, STAR method (Situation, Task, Action, Result) answers for behavioral questions that showcase your skills.

• Enthusiasm and Eagerness: Convey a positive attitude, a strong work ethic, and a genuine desire to learn and contribute to the team.

📝 Enhancement Note: Interview preparation should focus on demonstrating core retail competencies, customer service skills, a strong work ethic, and a specific interest in the custom framing aspect of the role. The STAR method is highly recommended for behavioral questions.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight customer service, retail operations, and any specific framing or craft-related experience. Use keywords from the job description such as "customer service," "merchandising," "stocking," and "custom framing."

• Prepare Framing Examples: If you have prior experience in custom framing, art, or crafts, gather specific examples of projects you've worked on, materials you've used, and your role in the process. Be ready to discuss these confidently.

• Practice Interview Responses: Rehearse answers to common retail interview questions, focusing on demonstrating your customer service skills, problem-solving abilities, and willingness to learn. Prepare specific examples using the STAR method.

• Research Michaels: Understand the company's mission, values, product range, and the role of the custom framing department. This will help you articulate your interest and fit during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.