Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Vancouver, British Columbia, Canada

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-23

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing an exceptional customer experience through personalized custom framing solutions and general retail operations.

• Key responsibilities include building customer relationships, executing sales and production targets for custom framing, and maintaining store standards.

• The position requires proficiency in basic computer and measuring skills, alongside the operation of specialized framing equipment.

• Contributing to a positive and safe retail environment through adherence to Standard Operating Procedures (SOPs) and company programs is essential.

📝 Enhancement Note: While the job title is "Framer," the responsibilities clearly indicate a dual role encompassing both specialized custom framing and broader retail operations, including sales, customer service, and merchandising. The "PART_TIME" designation suggests a focus on supporting existing operations and customer interactions rather than full-time store management. The inclusion of "Elevated ABC Deliver" points to a specific customer engagement methodology the company uses.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by acting as a personal designer, utilizing the "Elevated ABC Deliver" methodology to understand customer needs and propose custom framing solutions.
  • Drive sales and production results within the Custom Framing department by effectively selling products and services.
  • Acknowledge customers promptly, assist them in locating products, and provide tailored solutions to meet their creative needs.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality and within established timelines, adhering to all production standards.
  • Operate framing equipment and glass cutters safely and efficiently to produce high-quality custom frames.

• Store Operations & Merchandising:

  • Maintain the readiness and presentation of the ready-made frame department, including supporting SISO (Shop In, Ship Out) and Directed Replenishment processes for inventory accuracy.
  • Ensure assigned areas of the store are well-merchandised, clean, and clutter-free, creating an inviting shopping environment for customers.
  • Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and budgetary constraints.

• Customer Service & Support:

  • Deliver friendly and helpful customer service, assisting shoppers in finding desired items and providing solutions to their inquiries.
  • Support Omni channel processes, which may include assisting with online order fulfillment or in-store pickup.

• Operational Compliance & Safety:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.
  • Support company shrink and safety programs, contributing to a secure and loss-preventative retail environment.
  • Operate the cash register and execute cash handling procedures according to company standards.

• Team Collaboration:

  • Interact positively and respectfully with colleagues, maintaining a professional demeanor even in challenging situations.

  • Promote commitment to the organization’s vision and values, serving as a role model for positive behavior and customer focus.

📝 Enhancement Note: The responsibilities highlight a blend of technical framing skills and essential retail competencies. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, which candidates should research. Omni channel support indicates a need for adaptability in fulfilling various customer service requests.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for retail roles; specific certifications in art, design, or framing are not explicitly required but could be advantageous.

Experience:

• 0-2 years of experience in a retail environment is preferred, particularly in sales or customer-facing roles.

• Experience in custom framing or a related craft/artisan field is beneficial but not mandatory.

• Previous experience selling products and/or services directly to customers is a plus. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software for order entry, and potentially internal communication platforms.

• Basic Measuring Skills: Precision in taking measurements for custom framing projects is critical.

• Framing Equipment Operation: Proficiency or willingness to learn to operate framing equipment, including specialized tools like a glass cutter.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide helpful, friendly assistance.

• Sales Acumen: Skill in identifying customer needs and effectively presenting custom framing solutions to drive sales.

• Cash Handling: Accuracy and integrity in processing transactions via the cash register.

• Merchandising Standards: Understanding of how to present products attractively and maintain visual standards in the framing department and store.

• Adherence to SOPs: Commitment to following established procedures for sales, production, safety, and operations.

Preferred Skills:

• Retail Sales Experience: Proven track record in retail sales, especially in a consultative or solution-selling capacity.

• Custom Framing Knowledge: Familiarity with different framing materials, techniques, and design principles.

• Art/Design Aptitude: A good eye for aesthetics, color, and composition to assist customers with design choices.

• Inventory Management Basics: Understanding of stock replenishment and maintaining accurate inventory levels.

• Communication Skills: Clear and effective verbal communication to interact with customers and team members.

📝 Enhancement Note: The "0-2 years" experience level indicates that this role is suitable for individuals early in their retail or craft careers. The emphasis on "basic" skills suggests a strong training program is in place, but candidates with prior experience in similar operational or sales roles will have an advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to highlight relevant experience in custom framing projects or sales achievements in their resume or during the interview.

• For individuals with prior framing experience, showcasing examples of completed custom framing projects (e.g., photos, descriptions of challenges overcome) can be highly beneficial.

• Quantifiable achievements in sales or customer satisfaction metrics from previous retail roles should be prepared for discussion.

• Any experience with inventory management systems or POS software should be noted. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) for sales, production, and customer service.

• Experience or understanding of workflow optimization for custom orders and efficient task management in a retail setting is valuable.

• Familiarity with processes for handling customer inquiries, order entry, and transaction processing will be assessed.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal portfolio is less critical. However, the ability to articulate past experiences and quantifiable results related to customer service, sales, and operational efficiency will be key. Candidates should prepare to discuss specific instances where they applied problem-solving skills or improved a process.

💵 Compensation & Benefits

Salary Range: $19.50 - $22.70 CAD per hour

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision insurance for eligible team members.

• Paid Time Off (PTO): Accrual of paid time off for rest and personal needs.

• Tuition Assistance: Support for ongoing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, fostering creativity and savings for team members.

• Other Benefits: Additional benefits are available as detailed on mikbenefits.com, likely including retirement savings plans and wellness programs.

Working Hours: This is a PART_TIME position. While the exact hours will vary based on store needs and scheduling, the company generally operates with flexibility, and employees will be expected to work nights, weekends, and early mornings as required by the retail schedule. A standard full-time work week is 40 hours, but part-time hours will be less.

📝 Enhancement Note: The salary range is competitive for a part-time retail role in Vancouver, BC, reflecting the specific skills required for custom framing. The benefits package is robust for a part-time position, indicating a commitment to employee well-being and development. Candidates should inquire about the specific number of hours expected for part-time employment during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Over 1,300 stores in North America. The Michaels Companies, Inc. is a large, established retail organization.

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The Framer will likely be part of a store-level team, reporting to a Store Manager or Assistant Manager, with direct oversight from a department lead (e.g., Custom Framing Manager or Lead).

• Collaboration will occur with fellow sales associates, cashiers, and potentially other department specialists.

• The role involves cross-functional interaction within the store to support overall store operations and customer experience. Methodology:

• Data-Driven Customer Engagement: The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction, focusing on building relationships and understanding needs to drive sales.

• Process Standardization: Adherence to SOPs is a key aspect of the company's operational methodology, ensuring consistency in service, production, and safety across all locations.

• Efficiency Focus: Participation in truck unloads, stocking, and general store maintenance reflects a commitment to operational efficiency and maintaining a well-run retail environment.

Company Website: https://www.michaels.com/ and https://www.michaels.ca/

📝 Enhancement Note: Michaels positions itself as a leader in creativity and celebration. The company culture likely emphasizes customer engagement, creativity, teamwork, and operational efficiency. The "Elevated ABC Deliver" is a specific sales and service framework that candidates should research.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Specialist. This role serves as a foundational position within Michaels' retail operations, offering hands-on experience in customer service, sales, and specialized craft services.

Reporting Structure: The Framer will report to store management (e.g., Store Manager, Assistant Manager), with direct guidance likely provided by a Custom Framing Lead or Department Manager.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer satisfaction by providing creative solutions and excellent service. Their role in maintaining store presentation and efficient operations also supports the overall success of the retail location.

Growth Opportunities:

• Skill Development: Opportunities to become a highly skilled Custom Framing Specialist, mastering advanced techniques and design principles.

• Cross-Training: Potential to gain experience in other store departments, broadening retail operational knowledge.

• Leadership Potential: Advancement into roles such as Custom Framing Lead, Assistant Store Manager, or Store Manager for individuals demonstrating strong performance, leadership, and sales capabilities.

• Specialization: Deepening expertise in custom framing, potentially leading to roles in higher-level design or production within Michaels or related industries.

📝 Enhancement Note: This role is an excellent entry point into retail operations, especially for those interested in the arts, crafts, and custom design. Growth potential is tied to performance, demonstrated sales ability, and willingness to take on broader retail responsibilities.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic.

Office Location(s): Vancouver, British Columbia, Canada (specifically at the 665 W Broadway location).

Workspace Context:

• Customer-Facing Environment: Primarily involves interacting with customers on the sales floor and within the custom framing area.

• Framing Shop: Contains specialized equipment like a glass cutter and heat press, requiring safe operation and attention to detail.

• Retail Floor: Requires maintaining a clean, organized, and well-merchandised sales floor.

• Stock Room: Some stock rooms may not be climate-controlled, and outdoor work is possible during truck unloads or retrieving carts.

• Collaborative Atmosphere: Team members work together to support sales, customer service, and store operations.

Work Schedule: Flexible scheduling is typical for part-time retail roles, including nights, weekends, and early mornings. The role requires the ability to remain standing for long periods and involves regular bending, lifting, carrying, reaching, and stretching.

📝 Enhancement Note: Candidates should be prepared for a physically active role in a customer-centric retail environment. The framing shop requires a focus on safety and precision.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by a hiring manager or HR representative to assess basic qualifications, availability, and interest.

• In-Store Interview: This will be the primary interview, focusing on:

  • Customer Service Skills: Scenario-based questions about handling customer interactions, resolving issues, and engaging shoppers.
  • Sales Aptitude: Questions about past sales experiences, how you approach selling, and your ability to meet sales targets.
  • Technical Skills: Discussion about your comfort with basic computer and measuring skills, and your willingness/ability to learn framing equipment operation.
  • Behavioral Questions: Assessing teamwork, problem-solving, adherence to procedures, and positive attitude (e.g., "Tell me about a time you had to handle a difficult customer").
  • Physical Capability: Confirmation of your ability to perform the physical requirements of the role.

• Framing Demonstration (Potential): You might be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Final Interview (Less Common for Part-Time): Potentially with a District Manager or higher-level store leadership for promising candidates.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any customer service, sales, or hands-on craft/technical experience.

Quantify achievements whenever possible (e.g., "Increased custom framing sales by X%," "Received Y positive customer feedback mentions").

• Case Study Preparation: While not a formal portfolio, prepare to discuss specific examples of:

  • A time you successfully sold a product or service by understanding a customer's needs.
  • How you handled a challenging customer situation and achieved a positive outcome.
  • Any experience you have with precise measurement or crafting.
  • Your understanding of maintaining store presentation and organization.

• Showcase Enthusiasm: Express genuine interest in art, design, and helping customers bring their creative visions to life.

Challenge Preparation:

• Customer Consultation Simulation: Be ready to role-play a brief customer consultation for a custom framing project. Think about asking clarifying questions (e.g., "What is this piece?", "Where will it be displayed?", "What is your budget?").

• Problem-Solving Scenarios: Prepare for questions like, "What would you do if a customer was unhappy with their custom framing order?" or "How would you handle a situation where you didn't have the exact material a customer wanted?"

• Operational Awareness: Demonstrate an understanding of the importance of store appearance, stock levels, and following procedures for safety and efficiency.

📝 Enhancement Note: The interview process will likely be practical and focused on assessing customer interaction, sales potential, and the ability to learn specialized skills. Demonstrating enthusiasm for both the framing craft and retail operations will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, returns, and managing customer accounts. Experience with retail POS systems is beneficial.

• Custom Framing Software: Likely proprietary software used for designing frames, calculating costs, and managing production orders. Basic computer skills are a prerequisite.

• Glass Cutter & Heat Press: Essential equipment for custom framing production.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Sales Reporting: Basic understanding of sales metrics, potentially accessed through the POS system or store management software, to track personal and department performance.

• Inventory Management Tools: Systems for tracking stock levels of framing materials, ready-made frames, and other store merchandise.

CRM & Automation:

• Customer Database: The POS or sales software may include CRM functionalities to track customer preferences and purchase history for repeat business and personalized service.

• Order Management Systems: For tracking the status of custom framing orders from creation to completion.

📝 Enhancement Note: Proficiency with standard retail POS systems and basic computer applications is expected. The primary technical skill development will occur on-the-job with Michaels' specific framing equipment and software.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through personalized service and creative solutions.

• Creativity & Inspiration: Fostering an environment that celebrates and supports creativity in both products and customer interactions.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and ensure a positive customer experience.

• Efficiency & Accuracy: Maintaining high standards in production, sales, and operational processes to ensure quality and optimize workflows.

• Integrity & Respect: Upholding ethical standards in all interactions and treating colleagues and customers with respect.

Collaboration Style:

• Cross-functional Integration: Working closely with other store associates to ensure seamless customer journeys, from initial inquiry to final purchase and beyond.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual performance and team effectiveness.

• Shared Responsibility: Contributing to overall store cleanliness, organization, and operational success, beyond just the framing department.

• Customer-Centric Approach: All team members are expected to contribute to a positive customer environment, regardless of their primary role.

📝 Enhancement Note: Michaels emphasizes a culture that balances creative expression with efficient retail operations. Team members are expected to be customer-focused, collaborative, and committed to quality and integrity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service on the sales floor, custom framing consultations, production work, and general store upkeep simultaneously.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles for custom framing can be a learning curve.

• Meeting Sales Targets: Consistently achieving sales goals for custom framing, which can be influenced by seasonal demand and customer project types.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and performing repetitive tasks.

• Customer Expectations: Managing diverse customer expectations regarding design, budget, and turnaround times for custom projects.

Learning & Development Opportunities:

• Custom Framing Certification: Potential to achieve professional certification in custom framing through ongoing training and experience.

• Sales Training: Access to Michaels' sales methodologies and training programs to enhance consultative selling skills.

• Product Knowledge: Deepening expertise in a wide range of art supplies, framing materials, and creative trends.

• Retail Management Path: Opportunities to develop leadership skills that can lead to supervisory or management roles within Michaels.

• Continuous Improvement: Learning new techniques, staying updated on industry trends, and contributing to process improvements within the framing department.

📝 Enhancement Note: This role offers a unique blend of artistic craft and retail operations, providing challenges that foster both technical and interpersonal skill development. The growth opportunities are clearly defined for those who excel.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you prioritize your tasks if a customer needed immediate help with a framing question, a new truck shipment just arrived, and you had a custom framing order to finish?" (Assesses prioritization and multitasking).

• Collaboration & Stakeholder Management: "Describe a time you had to work with a team member who had a different approach to a task. How did you ensure the project was completed successfully?" (Assesses teamwork and conflict resolution).

• Problem-Solving: "A customer is unhappy with the way their custom frame turned out. What steps would you take to resolve this situation?" (Assesses customer service, problem-solving, and adherence to company policy).

Company & Culture Questions:

• Company Values: "What does 'fueling the joy of creativity' mean to you in the context of this role?" (Assesses understanding of company mission).

• Team Dynamics: "How do you contribute to a positive team environment in a retail setting?" (Assesses interpersonal skills and team contribution).

• Operations Impact: "How does excellent customer service and accurate framing contribute to the overall success of a Michaels store?" (Assesses understanding of role's impact).

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting relevant customer service, sales, or technical experience with specific examples.

• Case Study Discussion: For any past projects or experiences, focus on:

  • The Challenge: What was the situation or customer need?
  • Your Action: What specific steps did you take?
  • The Result: What was the outcome, and what did you learn?

• Demonstrate Skills: If asked, clearly articulate your approach to measuring, designing, or problem-solving related to framing. Express confidence in your ability to learn new equipment and processes.

📝 Enhancement Note: Prepare to answer questions that blend operational scenarios with customer service and sales skills. Emphasize your ability to learn, your customer-centric approach, and your enthusiasm for the creative aspect of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any relevant craft or technical skills (measuring, crafting, operating tools), and your ability to follow procedures. Use keywords from the job description.

• Portfolio Preparation (Mental): Be ready to discuss specific examples of your customer interactions, sales successes, or any hands-on projects you've completed that demonstrate precision and creativity.

• Company Research: Familiarize yourself with Michaels' mission, values, and their approach to customer service (like "Elevated ABC Deliver"). Understand their product offerings and target market.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples and demonstrating your problem-solving skills and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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