Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Toronto-30 Billy Bishop Way, Toronto, Ontario, Canada

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: June 15, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized design consultations for custom framing solutions.

• Drive sales and production targets for the custom framing department, ensuring high-quality and timely order completion.

• Maintain visual merchandising standards for the ready-made frame department and other assigned retail areas, including inventory management.

• Provide exceptional customer service, assisting shoppers with product location and offering solutions to meet their creative needs.

• Execute operational duties including cash handling, assisting with omni-channel processes, and participating in inventory management and stocking.

📝 Enhancement Note: While the job title is "Framer," the description indicates a multifaceted role that blends specialized custom framing expertise with broader retail operations responsibilities. The emphasis on customer relationship building and sales targets suggests this is not purely a production role but one that requires significant customer interaction and sales acumen.

📈 Primary Responsibilities

• Conduct in-depth customer consultations to understand their framing needs and preferences, leveraging design principles and product knowledge.

• Utilize Elevated ABC Deliver methodology to build rapport with customers and guide them towards optimal custom framing solutions that align with their art and budget.

• Accurately measure artwork and select appropriate framing materials, mats, and glass, ensuring precise specifications for custom orders.

• Operate specialized framing equipment, including mat cutters and potentially other machinery, with a focus on safety and quality.

• Complete custom framing orders to the highest quality standards, ensuring timely delivery and customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, implementing SISO (Single Item, Single Order) and Directed Replenishment strategies.

• Provide friendly and efficient customer service throughout the store, assisting with product inquiries, locating items, and resolving customer needs.

• Operate the point-of-sale (POS) system accurately for cash and credit transactions, adhering to all cash handling procedures and standards.

• Participate actively in truck un-load and stocking processes, ensuring efficient inventory flow and adherence to store standards.

• Support company-wide shrink and safety programs, contributing to a secure and accident-free work environment.

• Assist with omni-channel fulfillment processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The responsibilities highlight a blend of technical framing skills, sales execution, and general retail operations. The mention of "Elevated ABC Deliver" and "SISO/Directed Replenishment" indicates specific operational methodologies that candidates should familiarize themselves with.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience:

• 0-2 years of experience in customer-facing roles.

• Experience in retail sales or a design-related field is advantageous. Required Skills:

• Basic computer proficiency for POS systems and potential order management software.

• Fundamental measuring skills for accurate order specifications.

• Ability to safely operate framing equipment and a glass cutter.

• Strong customer service orientation with excellent interpersonal communication skills.

• Ability to work effectively in a fast-paced retail environment.

• Basic cash handling and transaction processing skills. Preferred Skills:

• Previous retail experience, particularly in home décor, art, or craft sectors.

• Proven experience in selling products or services directly to customers.

• Familiarity with design principles or art presentation.

• Experience with inventory management and visual merchandising.

📝 Enhancement Note: The requirements are entry-level, emphasizing practical skills and a customer-centric attitude over formal education or extensive prior experience. Proficiency with framing equipment and basic sales/service skills are critical.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level position, candidates are encouraged to highlight any past projects or experiences demonstrating relevant skills.

• Examples of custom framing projects (even personal ones) can showcase design sense and attention to detail.

• Documentation of successful customer interactions or sales achievements can serve as evidence of customer service and sales capabilities. Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and their ability to follow established processes for sales, production, and customer service.

• Familiarity with basic inventory management processes (e.g., stocking, replenishment) is beneficial.

📝 Enhancement Note: For an entry-level role like this, the expectation is less about a formal portfolio and more about demonstrating practical skills and a willingness to learn and adhere to company processes during the interview.

💵 Compensation & Benefits

Salary Range: $17.85 - $20.75 CAD per hour

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Potential for other benefits as outlined by the company and provincial regulations.

Working Hours: Part-time hours, with flexibility required to work evenings, weekends, and early mornings as dictated by store operational needs. The role is advertised with an implied 40-hour workweek as a reference, but actual hours will vary based on scheduling and business demand.

📝 Enhancement Note: The salary range is provided in CAD per hour, reflecting the Canadian location. The benefits package is comprehensive for a part-time role, emphasizing employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail

Company Size: Large (Over 10,000 employees globally, with a significant presence in North America)

Founded: 1973, headquartered in Irving, Texas. Michaels operates over 1,300 stores across North America.

Team Structure:

• The Framer will be part of the store's retail team, working closely with other Sales Associates, a Store Manager, and potentially Assistant Managers or Department Leads.

• Collaboration will extend to various departments within the store to ensure seamless customer experience and operational efficiency.

• The framing department operates as a specialized service within the broader retail environment. Methodology:

• Adherence to Standard Operating Procedures (SOPs) is a core operational principle to ensure consistency and compliance.

• Emphasis on customer-centric selling and service, particularly through the "Elevated ABC Deliver" approach for custom framing.

• Focus on visual merchandising and maintaining a well-stocked and organized store environment.

• Participation in omni-channel processes to support evolving customer shopping behaviors.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a leader in creativity and celebration. The company culture likely emphasizes a passion for arts and crafts, customer engagement, and a supportive team environment. The retail setting means a fast-paced, customer-facing operational approach.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist. This role serves as a foundational position within the retail operations and specialized service departments of Michaels. It offers direct experience in customer interaction, sales, and operational execution.

Reporting Structure: The Framer typically reports to a Department Manager or Store Manager, depending on the store's hierarchy and specific operational structure.

Operations Impact:

• The Framer directly impacts customer satisfaction and loyalty through expert design consultations and quality framing services.

• Sales performance in the custom framing department contributes directly to the store's overall revenue goals.

• Maintaining store standards and assisting with general operations supports the overall efficiency and profitability of the retail location. Growth Opportunities:

• Advancement within Framing: Potential to become a lead framer or department specialist with increased experience and demonstrated sales/production success.

• Retail Management Path: Opportunity to move into roles like Assistant Manager or Store Manager by demonstrating strong leadership, operational management, and sales skills across various store functions.

• Cross-Departmental Expertise: Gaining experience in various store departments can lead to broader retail management opportunities.

• Specialized Training: Continued development in custom framing techniques, design, and sales strategies.

📝 Enhancement Note: This role is positioned as an entry point with clear pathways for growth within both specialized departments and general retail management, leveraging the foundational skills developed.

🌐 Work Environment

Office Type: Public retail store setting. The work environment includes customer-facing sales floors, a dedicated framing shop area, and stock rooms.

Office Location(s): Toronto-30 Billy Bishop Way, Toronto, Ontario, Canada.

Workspace Context:

• The framing shop is equipped with specialized tools like glass cutters and heat presses, requiring careful operation.

• Customer interaction occurs across the entire store, particularly in the framing department and sales floor.

• Stock rooms may have varying climate control, and some outdoor work is possible for tasks like retrieving shopping carts or during truck unloading.

• The environment is dynamic, requiring adaptability to customer needs and operational demands.

Work Schedule: Part-time employment with a requirement for flexibility. Work hours include nights, weekends, and early mornings. The role demands availability to meet business needs, which can fluctuate.

📝 Enhancement Note: The work environment is typical of a retail setting, emphasizing customer interaction and operational tasks. The framing shop itself presents a unique, hands-on workspace with specific equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume for essential skills and experience.

• In-Person Interview: Typically conducted by a Store Manager or Department Lead. This will likely involve behavioral questions assessing customer service skills, problem-solving abilities, and teamwork.

• Skills Demonstration: Candidates may be asked to demonstrate basic measuring skills or discuss their approach to customer consultations. For framing equipment, a brief demonstration or discussion of experience may occur.

• Situational Questions: Candidates will likely be asked how they would handle various customer scenarios, sales challenges, and operational tasks.

• Company Culture Fit: Assessment of alignment with Michaels' values, focusing on creativity, customer service, and teamwork.

Portfolio Review Tips:

• Since a formal portfolio isn't mandatory, prepare to discuss past experiences verbally.

• If you have personal framing projects, photos or descriptions can be useful to highlight your passion and skill.

• Be ready to articulate how your customer service experience translates to building relationships and driving sales in a retail context.

• Prepare examples of how you have handled challenging customer situations or resolved issues effectively. Challenge Preparation:

• Be ready to discuss how you would approach a customer looking for a unique framing solution.

• Prepare to explain how you would balance multiple customer needs and operational tasks simultaneously.

• Think about how you would contribute to maintaining store presentation and inventory standards.

📝 Enhancement Note: The interview process is likely hands-on and focused on practical skills and behavioral competencies relevant to a retail and custom framing environment.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, returns, and managing customer transactions.

• Custom Framing Equipment: Mat cutters, potentially specialized saws, assembly tools, and heat presses.

• Glass Cutting Tools: For precise glass sizing.

Analytics & Reporting:

• Basic reporting on sales performance and production metrics may be accessible or communicated by management. CRM & Automation:

• While not directly managed by the Framer, understanding the store's approach to customer relationship management (CRM) and omni-channel processes is important. The "Elevated ABC Deliver" methodology suggests a structured approach to customer engagement.

📝 Enhancement Note: Proficiency with basic computer skills and the ability to learn and operate specialized framing equipment are key technical requirements. Familiarity with POS systems is essential.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value for Michaels, encouraging a love for arts, crafts, and DIY projects.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty.

• Teamwork & Collaboration: Working together to achieve store goals and support colleagues.

• Integrity & Respect: Maintaining ethical conduct and treating all individuals with respect.

• Efficiency & Execution: Adhering to processes and standards to ensure operational success.

Collaboration Style:

• The role requires active collaboration with fellow store associates, department leads, and management to ensure a cohesive customer experience and efficient store operations.

• Open communication is encouraged to share customer feedback, operational challenges, and ideas for improvement.

• Team members are expected to support each other in managing workload and customer demands.

📝 Enhancement Note: The company culture likely fosters a creative and customer-centric environment where teamwork and adherence to operational standards are valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling custom framing consultations, production, general sales floor duties, and customer assistance simultaneously.

• Meeting Sales Targets: Consistently driving custom framing sales in a competitive retail landscape.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements.

• Physical Demands: The role involves prolonged standing, lifting, and operating equipment, which can be physically taxing.

• Inventory Management: Ensuring the framing department and ready-made frame area are well-stocked and visually appealing.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen skills in design, matting techniques, framing materials, and advanced production methods.

• Sales and Customer Service: Enhance consultative selling techniques and customer relationship management.

• Retail Operations: Gain experience in visual merchandising, inventory control, POS operations, and omni-channel fulfillment.

• Potential for Leadership: Develop leadership skills through demonstrated responsibility and potential advancement into supervisory roles.

📝 Enhancement Note: The role offers opportunities to develop specialized skills in custom framing and broad experience in retail operations, with clear paths for career progression within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience with custom framing or design. If you have none, how would you approach learning it?"

• "How do you build rapport with customers and understand their needs, especially when they might not know exactly what they want?"

• "Walk me through how you would handle a situation where a customer is unhappy with a custom framing order."

• "How do you prioritize tasks when you have multiple customers waiting and framing orders to complete?"

• "What does good customer service mean to you in a retail environment like Michaels?" Company & Culture Questions:

• "What interests you about working for Michaels, specifically in the framing department?"

• "How do you contribute to a positive team environment?"

• "What do you know about Michaels' commitment to creativity and customer experience?" Portfolio Presentation Strategy:

• Be prepared to verbally present examples of past customer service successes or sales achievements.

• If you have personal projects related to art, design, or crafts, be ready to discuss them and how they demonstrate relevant skills.

• Highlight any experience with measuring, precision work, or creative problem-solving.

📝 Enhancement Note: Focus on demonstrating enthusiasm for creativity, strong customer service skills, a proactive approach to learning, and the ability to manage multiple responsibilities in a retail setting.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, design, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail."

• Portfolio Preparation (Verbal): Mentally prepare examples of your customer interaction skills, problem-solving abilities, and any creative or hands-on projects you've completed. Be ready to discuss these verbally during the interview.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their position in the arts and crafts retail market.

• Interview Practice: Practice answering common retail interview questions focusing on customer service, sales, and operational tasks. Be ready to discuss your availability and enthusiasm for part-time retail work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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