UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Novibet

Location: Athens, Attica, Greece

Job Type: Full-time

Category: User Experience Research / Product Development

Date Posted: July 30, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive product innovation and user-centric design by conducting end-to-end user research.

• Collaborate with cross-functional teams, including product designers, product managers, and engineers, to understand user needs and inform product strategy.

• Translate complex user behaviors and attitudes into actionable insights that influence product development lifecycles.

• Contribute to the establishment and scaling of sustainable and scalable UX research processes across the organization.

• Analyze competitor experiences and identify opportunities for innovation within the GameTech industry.

📝 Enhancement Note: This role is positioned within a GameTech company, indicating a need for research insights that cater to entertainment and gaming platforms. The emphasis on "sustainable and scalable UX processes" suggests a growing or maturing UX function that requires structure and standardization. The role also implies a strong partnership with Product and Engineering, typical in fast-paced tech environments.

📈 Primary Responsibilities

• Design and execute comprehensive user research studies, employing a mix of qualitative and quantitative methodologies to address specific research questions.

• Collaborate closely with product designers, product managers, engineers, and business stakeholders to identify key research topics and define project scope.

• Analyze user behavior and attitudes to uncover pain points, unmet needs, and opportunities for product improvement and innovation.

• Develop and maintain user personas, user journey maps, and other user-centered design artifacts to communicate a deep understanding of the target audience.

• Synthesize research findings into clear, compelling, and actionable recommendations for design iteration and strategic decision-making.

• Present research results effectively to both technical and non-technical audiences, ensuring insights are understood and can drive change.

• Conduct competitive analysis of user experiences to identify industry trends, best practices, and potential areas for differentiation.

• Provide designers and product stakeholders with detailed insights into user expectations and preferences.

• Stay abreast of the latest trends, tools, and best practices in UX research and design to continuously improve research methodologies.

• Contribute to the Research Operations team to standardize research practices, scale impact, and foster a user-centered culture across Novibet.

📝 Enhancement Note: The responsibilities highlight a full-cycle research role, from planning and execution to analysis and dissemination of findings. The inclusion of "sustainable and scalable UX processes" and contributing to "Research Operations" indicates that this role is not just about conducting research but also about building the infrastructure for effective UX research within the company.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction, Psychology, Design, or a closely related field.

• Equivalent practical experience will be considered in lieu of a formal degree. Experience:

• Minimum of 3 years of dedicated experience conducting user research in a professional, product-focused setting.

• Proven track record of designing and executing end-to-end user research projects. Required Skills:

• Expertise in both qualitative research methods (e.g., user interviews, usability testing, ethnographic studies) and quantitative research methods (e.g., surveys, A/B testing analysis, data analysis of user behavior).

• Demonstrated ability to analyze user behavior patterns and translate complex data into actionable insights and clear recommendations.

• Strong stakeholder management skills, with the ability to build rapport and collaborate effectively with designers, product managers, engineers, and business leaders.

• Excellent written and verbal communication skills, capable of articulating research findings and their strategic implications to diverse audiences.

• Proficient in developing and utilizing user-centered design artifacts such as user personas and user journey maps.

• Strong analytical thinking and problem-solving abilities, with a keen eye for identifying patterns and deriving meaningful insights.

• Ability to thrive in a fast-paced, agile environment, managing multiple projects with evolving priorities and deadlines.

• Excellent organizational and time management skills, ensuring efficient project execution. Preferred Skills:

• Experience within the GameTech or online gaming industry.

• Familiarity with research operations (ResOps) principles and practices.

• Experience with specific UX research tools for session recording, usability testing, and survey distribution.

• Understanding of product development lifecycles in an agile framework.

• Ability to think critically and generate innovative solutions based on research findings.

📝 Enhancement Note: The requirement for a Bachelor's degree or equivalent practical experience, coupled with 3+ years of specific UX research experience, places this role at a mid-level. The emphasis on both qualitative and quantitative methods, stakeholder management, and communication skills are critical for a researcher who needs to influence product decisions across various teams.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a diverse range of user research projects demonstrating end-to-end execution from planning to impact.

• Include examples of qualitative and quantitative research methodologies applied to solve specific product challenges.

• Present case studies that clearly articulate the user problem, research approach, key findings, and the resulting product or design impact.

• Demonstrate the ability to translate research insights into actionable recommendations for product designers, managers, and engineers.

• Highlight experience in developing and utilizing user personas and user journey maps to inform product strategy. Process Documentation:

• Provide examples of research plans, including study objectives, participant recruitment strategies, and methodological choices.

• Showcase how research findings were synthesized and communicated to stakeholders, including presentation materials or reports.

• Illustrate experience in contributing to or defining research processes, aiming for scalability and standardization.

• Demonstrate an understanding of how research integrates into agile development workflows.

📝 Enhancement Note: For a mid-level UX Researcher role, a portfolio is crucial. It should not only showcase completed projects but also the candidate's thought process, methodological rigor, and the tangible impact of their research. Emphasis on process documentation indicates a need for someone who can contribute to operationalizing research.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for UX Researchers with 3-5 years of experience in Athens, Greece, a competitive annual salary is estimated to range from €30,000 to €45,000. This range accounts for the cost of living in Athens, the company's industry (GameTech), and the hybrid work model. Specific compensation will be determined by the candidate's experience, qualifications, and performance during the interview process. Benefits:

• Competitive Compensation: An attractive salary package.

• Bonus Scheme: Performance-based bonus opportunities.

• Health Insurance: Comprehensive group health and medical insurance.

• Top-Notch Equipment: Provision of all necessary tools and technology for the role.

• Career Growth: Dedicated opportunities for career development, performance management, and ongoing training.

• Alternative Transportation: Access to shuttle buses and carpooling options.

• In-house Gym: Free access to an on-site gym to promote employee well-being.

• Inclusive Environment: A welcoming, international, and multicultural team setting.

• Engaging Activities: Regular company events, sports, and team-building activities. Working Hours:

• Standard full-time working hours, typically around 40 hours per week. The hybrid arrangement allows for flexibility in balancing on-site and remote work.

📝 Enhancement Note: The salary estimate is based on current market data for UX Researchers in Athens, Greece, considering the experience level specified. The listed benefits are directly extracted from the job description, highlighting Novibet's commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: GameTech (Online Gaming and Entertainment)

Company Size: Over 1200 employees globally.

Founded: 2010. Novibet is an established player in the GameTech sector, operating internationally with a significant employee base and a history of growth since its inception.

Team Structure:

• The UX Research function likely sits within or closely collaborates with Product Design, Product Management, and Engineering teams.

• This role will report into a UX Lead, Research Manager, or Head of Product, with direct collaboration across product verticals.

• Cross-functional collaboration is central, requiring strong communication and partnership with diverse teams to integrate user insights into the product development lifecycle. Methodology:

• A strong emphasis on data-driven decision-making, integrating both qualitative user insights and quantitative product analytics.

• Agile methodologies are likely employed, requiring research to be iterative and responsive to changing project needs.

• Focus on continuous improvement of user experience through ongoing research and design iteration.

• A commitment to fostering a user-centered culture across the entire organization.

Company Website: https://www.novibet.com/

📝 Enhancement Note: Novibet's position in the GameTech industry suggests a dynamic, fast-paced environment focused on user engagement and retention. The company's global presence and significant employee count indicate a well-established organization with structured processes, while its founding date suggests a blend of established practices and a drive for innovation.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Researcher. This role is key to bridging user needs with product strategy, requiring autonomy in research execution and the ability to influence design and product decisions. It's a position where individuals can deepen their research expertise and begin to mentor junior team members or take ownership of larger research initiatives.

Reporting Structure: The UX Researcher will likely report to a UX Lead, Research Manager, or a Product Lead. They will work closely with individual Product Managers, Designers, and Engineers on specific product features and initiatives, fostering a collaborative, project-based reporting dynamic.

Operations Impact: The UX Researcher's insights directly impact product usability, user satisfaction, engagement, and ultimately, business success through informed product development. By understanding user pain points and needs, this role helps ensure Novibet's platforms are intuitive, enjoyable, and competitive, contributing to customer acquisition, retention, and revenue growth.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific research methodologies (e.g., advanced qualitative techniques, behavioral analytics) or product areas (e.g., player experience, acquisition funnels).

• Leadership: Potential to move into a Senior UX Researcher role, leading larger research projects, mentoring junior researchers, or contributing to the strategic direction of the UX research practice.

• Cross-functional Expansion: Develop broader product strategy understanding and potentially transition into product management or UX design roles with further experience.

• Research Operations: Opportunity to contribute significantly to building and scaling research operations, potentially leading to a role focused on ResOps management.

📝 Enhancement Note: This role offers a solid foundation for a UX Researcher aiming to grow within the GameTech industry. The emphasis on scalable research processes suggests opportunities to influence how research is conducted organization-wide, a valuable growth trajectory for mid-level professionals.

🌐 Work Environment

Office Type: Hybrid. This arrangement combines remote work flexibility with in-office collaboration, offering a balanced approach to work.

Office Location(s): Athens, Attica, Greece. The specific office location in Athens will provide a central base for hybrid work and team interaction.

Workspace Context:

• The office environment is described as vibrant, dynamic, and fast-paced, fostering collaboration and innovation.

• Employees have access to top-notch equipment, supporting efficient research and design work.

• The presence of an in-house gym and engaging activities suggests a company culture that emphasizes employee well-being and team cohesion.

• Opportunities for direct interaction with designers, product managers, and engineers will be plentiful, especially during in-office days. Work Schedule:

• Standard full-time hours, with flexibility offered through the hybrid model. This allows researchers to manage their time effectively for deep work (remote) and collaborative sessions (in-office).

📝 Enhancement Note: The hybrid model in Athens is designed to leverage the benefits of both remote work (focus, flexibility) and in-office collaboration (team synergy, spontaneous ideation). This setup is common in tech companies aiming to attract talent while maintaining strong team dynamics.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role's requirements.

• Hiring Manager Interview: Discussion about your experience, research methodologies, and understanding of user research principles. Focus on how you've driven impact.

• Portfolio Presentation: A dedicated session where you will present 1-2 case studies from your portfolio, detailing your research process, findings, and the impact of your work. Be prepared to discuss your role and contributions in detail.

• Team Interviews: Meet with designers, product managers, and engineers to assess collaboration style, communication skills, and cultural fit. You may be asked to discuss how you'd approach specific research challenges.

• Final Interview: Potentially with a senior leader to discuss strategic fit and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select case studies that best represent your end-to-end research capabilities, highlighting both qualitative and quantitative work. Choose projects where you can clearly articulate the problem, your approach, your specific contributions, the insights generated, and the resulting impact.

• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your research. This could include improvements in user satisfaction, conversion rates, task completion times, or reduction in support tickets.

• Showcase Process: Clearly outline your research process for each case study, including how you selected methodologies, recruited participants, analyzed data, and synthesized findings.

• Tell a Story: Frame your case studies as narratives with a clear beginning (the problem), middle (your research journey), and end (the solution and its impact).

• Tailor to Novibet: If possible, subtly tailor your presentation to reflect an understanding of the GameTech industry and Novibet's user base.

Challenge Preparation:

• Be prepared for potential hypothetical research scenario questions or a small take-home exercise.

• Practice articulating your thought process for tackling a new research problem, including how you would define objectives, choose methods, and plan for execution under potential constraints.

• Prepare to discuss how you would handle conflicting stakeholder requirements or ambiguous research goals.

📝 Enhancement Note: The emphasis on a portfolio presentation and case studies is critical for UX Researcher roles. Candidates should be ready to deep-dive into their work, demonstrating not just research execution but also strategic thinking and the ability to drive measurable product improvements.

🛠 Tools & Technology Stack

The specific tools are not explicitly listed, but based on industry standards for a UX Researcher role, candidates should be proficient in or open to learning:

Primary Tools:

• User Research Platforms: Tools for remote usability testing, participant recruitment, and survey distribution (e.g., UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey).

• Prototyping & Design Collaboration Tools: Familiarity with tools used by designers for context (e.g., Figma, Sketch, Adobe XD).

• Data Analysis Software: For quantitative data analysis (e.g., Excel, Google Sheets, potentially R or Python for more advanced statistical analysis).

• Qualitative Data Analysis Tools: For thematic analysis of interview transcripts and usability testing sessions (e.g., Dovetail, NVivo, or manual coding methods).

Analytics & Reporting:

• Web Analytics Platforms: Understanding of how to interpret data from tools like Google Analytics, Adobe Analytics, or Amplitude to complement qualitative findings.

• Business Intelligence (BI) Tools: Familiarity with dashboarding tools (e.g., Tableau, Power BI, Looker) to understand product performance metrics and user trends.

CRM & Automation:

• While not a core CRM role, understanding how user feedback and insights can be integrated into product management workflows and potentially CRM systems could be beneficial.

📝 Enhancement Note: While specific tools aren't listed, a strong UX Researcher should be adaptable and capable of working with various research and analytics platforms. Familiarity with the broader product tech stack is always a plus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all product decisions.

• Collaboration: Working effectively across diverse teams (Product, Design, Engineering, Business) to achieve shared goals.

• Data-Driven Insights: Valuing both qualitative and quantitative data to inform strategy and design.

• Innovation & Growth: Encouraging new ideas, continuous learning, and adapting to industry changes.

• Efficiency & Scalability: Developing research processes that are effective, sustainable, and can grow with the company.

Collaboration Style:

• Cross-functional Integration: Proactively engaging with different departments to understand their needs and integrate research findings into their workflows.

• Transparent Communication: Openly sharing research plans, findings, and recommendations to ensure alignment and buy-in.

• Feedback-Driven: Fostering an environment where constructive feedback is welcomed and used for continuous improvement of both products and processes.

• Knowledge Sharing: Actively participating in sharing research insights and best practices within the UX team and across the wider organization.

📝 Enhancement Note: Novibet's stated values of "collaboration, innovation, and personal growth" combined with the emphasis on a "positive, inclusive, and supportive workplace culture" suggest a collaborative and forward-thinking environment. The focus on research operations implies a value placed on structured, impactful work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Effectively managing competing priorities and perspectives from various stakeholders (e.g., business goals vs. user needs).

• Scaling Research: Developing and implementing research processes that can accommodate a growing product suite and user base.

• Driving Action: Ensuring research findings are not just delivered but actively understood and acted upon by product teams.

• Fast-Paced Environment: Adapting research timelines and methodologies to meet the demands of an agile development cycle.

Learning & Development Opportunities:

• Methodological Deepening: Opportunity to refine expertise in advanced research techniques and explore new tools.

• Industry Expertise: Gaining in-depth knowledge of the GameTech industry, player behavior, and market trends.

• Cross-functional Influence: Developing skills in influencing product strategy and advocating for user needs at higher levels.

• Research Operations Contribution: Playing a key role in building and standardizing research operations, offering a unique growth path.

📝 Enhancement Note: The challenges are typical for a mid-level researcher in a growing tech company, presenting opportunities to develop strategic thinking and influence skills. The growth paths highlight the potential for both specialization and broader impact within the organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct research with limited resources or tight deadlines. How did you adapt your methodology and what was the outcome?" (Focus on resourcefulness and adaptability).

• "How do you prioritize research requests when multiple stakeholders have urgent needs?" (Demonstrate prioritization and communication skills).

• "Walk us through a research project where your findings led to a significant change in product direction or design. What was your role, and how did you ensure the insights were acted upon?" (Showcase impact and influence). Company & Culture Questions:

• "What interests you about Novibet and the GameTech industry specifically?" (Research Novibet's recent news, products, and company values).

• "How do you ensure your research is inclusive and represents a diverse range of users?" (Discuss your approach to participant recruitment and bias mitigation).

• "Describe your experience working in an agile environment. How do you integrate research into sprints?" (Highlight your understanding of agile workflows). Portfolio Presentation Strategy:

• Select Strong Case Studies: Choose 2-3 projects that best demonstrate your end-to-end research process, problem-solving skills, and measurable impact.

• Structure Your Narrative: For each case study, clearly articulate:

  • The problem or opportunity.
  • Your research objectives.
  • Your chosen methodology and rationale.
  • Your role and specific contributions.
  • Key findings and insights.
  • Recommendations and resulting impact (quantified if possible).

• Prepare for Q&A: Anticipate questions about your methodology choices, how you handled challenges, what you would do differently, and how your research influenced decisions.

• Be Ready to Discuss: Be prepared to talk about your collaboration style, how you communicate findings, and your understanding of Novibet's product landscape.

📝 Enhancement Note: The interview process for a UX Researcher heavily relies on demonstrating practical experience and strategic thinking through portfolio presentations and scenario-based questions. Candidates should be ready to articulate their process and impact clearly and concisely.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on Workable.

• Tailor Your Resume: Highlight your 3+ years of UX research experience, specific qualitative and quantitative methodologies used, and any experience in the GameTech industry. Quantify achievements where possible.

• Prepare Your Portfolio: Ensure your portfolio showcases end-to-end research projects, clearly detailing your process, insights, and impact. Be ready to present 1-2 key case studies.

• Research Novibet: Familiarize yourself with Novibet's products, company mission, and recent news to articulate your interest and cultural fit during interviews.

• Practice Your Pitch: Prepare to discuss your experience, research philosophy, and how you can contribute to Novibet's user-centric product development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.