Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Harvey, Kansas, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-05-08

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing expert custom framing solutions and building strong customer relationships within a retail environment.

• Responsibilities include driving sales and production targets for custom framing orders, ensuring high-quality and timely order completion.

• Maintaining visual merchandising standards for the ready-made frame department and other assigned areas is a key aspect.

• Delivering exceptional customer service, assisting customers in locating products, and ensuring a well-stocked and organized store environment are paramount.

📝 Enhancement Note: While the title is "Framer," the description emphasizes a blend of sales, customer service, and operational duties within the custom framing department. This role is not purely production-focused and requires significant customer interaction and sales acumen, aligning it with a customer-facing retail operations specialist.

📈 Primary Responsibilities

• Cultivate customer relationships by actively engaging them and understanding their framing needs, utilizing the "Elevated ABC Deliver" methodology to drive sales and production results.

• Execute custom framing orders with a high degree of quality and adhere strictly to production timelines to ensure customer satisfaction.

• Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Shop In Store Out) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products, answering inquiries, and ensuring a positive shopping experience.

• Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws, policies, and safety standards.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory replenishment.

• Operate the cash register accurately, execute cash handling procedures to company standards, and support shrink and safety programs.

• Acknowledge all customers entering the store, proactively assist them in finding products, and offer solutions to meet their needs.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The responsibilities highlight a dual focus on customer engagement and operational execution. The "Elevated ABC Deliver" methodology suggests a structured approach to sales and customer interaction, implying a need for proficiency in consultative selling and relationship building within the framing context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly stated as mandatory. Emphasis is on practical skills and experience.

Experience: 0-2 years of experience in a retail or customer-facing role. Experience in sales or service-oriented positions is highly valued.

Required Skills:

• Basic computer skills for operating POS systems and potentially internal software.

• Basic measuring skills essential for accurate framing order specifications.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service aptitude and interpersonal skills for building rapport and addressing customer needs.

• Proficiency in cash handling and operating a cash register accurately.

Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Proven experience in selling products or services to customers, with a track record of meeting sales targets.

• Familiarity with visual merchandising principles for retail displays.

• Experience with inventory management or stock replenishment processes.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is entry-level or suitable for individuals transitioning into retail operations. The required skills are practical and hands-on, with a strong emphasis on customer interaction and basic technical proficiency with framing tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates are encouraged to highlight examples of past customer interactions and sales achievements, particularly those demonstrating problem-solving or relationship-building skills.

• Showcase any experience with visual merchandising or maintaining organized retail spaces.

• Demonstrate understanding of process adherence through examples of following SOPs or specific operational procedures in previous roles.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes and procedures, such as those outlined in SOPs for framing, sales, and general store operations.

• Discussion may include how to ensure quality and timeliness in order fulfillment processes.

• Be ready to explain how you would contribute to maintaining a clean, safe, and well-merchandised environment according to company standards.

📝 Enhancement Note: For a role like this, a "portfolio" would likely be demonstrated through behavioral interview questions where candidates share specific examples of their past work, rather than a formal document. Emphasis will be on their ability to articulate their experience and understanding of operational processes.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates in Harvey, Louisiana (assuming the address is in Louisiana, not Kansas, as is common for this address format), the estimated hourly wage for this role would typically range from $10.00 to $15.00 per hour. This estimate is highly dependent on local market conditions, specific experience, and the company's compensation structure.

Benefits:

• Health Insurance (Medical, Dental, and Vision) - Eligibility may vary based on hours worked and employment status (full-time vs. part-time).

• Paid Time Off - Accrual rates and eligibility typically depend on hours worked and tenure.

• Tuition Assistance - Details on eligibility and covered programs would need to be confirmed.

• Generous Employee Discounts - Applicable to Michaels products and services.

• Other Benefits - As outlined by the company, potentially including retirement savings plans or other perks.

Working Hours: This is a part-time position. While the exact hours are not specified, retail roles commonly involve a mix of weekday and weekend shifts, including evenings and potentially early mornings, especially during peak seasons. The standard full-time work week is 40 hours, but part-time hours will vary.

📝 Enhancement Note: The provided location "Harvey-1601 Westbank Expy, Ste C" is in Harvey, Louisiana. The derived region "Kansas" is inaccurate. Salary estimates are based on typical part-time retail associate wages in the Harvey, LA area, factoring in the specific responsibilities of a Framer role. Benefits for part-time employees can vary significantly, and candidates should inquire for specific details.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing). Michaels Stores operates in the arts, crafts, and custom framing sector, providing a wide range of products and services for creative individuals and hobbyists. The company emphasizes creativity, community, and customer engagement.

Company Size: Michaels operates over 1,300 stores in North America, making it a large retail enterprise. This scale means established processes, brand recognition, and opportunities for structured career development.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas. This long history indicates stability and a mature operational framework.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Manager(s), Team Leads, and Sales Associates/Specialists (like Framers).

• The Framer likely reports to a Framing Department Manager or a designated Team Lead, who in turn reports to store management.

Methodology:

• Data Analysis: While not a data analyst role, understanding sales performance metrics and inventory levels is crucial for success.

• Workflow Planning: Efficiently managing framing orders from consultation to completion, alongside daily retail tasks, requires strong workflow planning.

• Automation & Efficiency: Utilizing store systems for inventory management and POS transactions contributes to overall efficiency. The focus is on efficient execution of defined processes.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is built around fostering creativity and community. For a Framer, this translates to a customer-centric approach where creativity is applied to solutions, and community is built through positive customer interactions. The large company size implies adherence to standardized operational procedures.

📈 Career & Growth Analysis

Operations Career Level: This role is at an entry-level to early-career stage within retail operations, specifically focused on a specialized department (Custom Framing). It offers hands-on experience in sales, customer service, and operational execution within a defined area.

Reporting Structure: The Framer will report to a department supervisor or store management, who will oversee sales performance, adherence to procedures, and overall job execution.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and indirectly through excellent customer service that encourages repeat business and positive word-of-mouth. They are also crucial for maintaining the visual standards and operational efficiency of the framing department, contributing to the overall store experience.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering techniques, design consultation, and sales.

• Advancement: Potential to move into roles such as Framing Department Lead, Assistant Store Manager, or other specialized retail positions within Michaels.

• Cross-Training: Possibility of cross-training in other store departments, broadening retail operational experience.

📝 Enhancement Note: This role serves as a foundational step in a retail career, particularly within specialized departments. The growth path is typically within the retail store structure, emphasizing vertical progression and skill mastery in customer-facing operations.

🌐 Work Environment

Office Type: The work environment is a public retail store setting. The primary workspace will be the framing department within the store, which includes specialized equipment, and customer interaction areas.

Office Location(s): Harvey, Louisiana - 1601 Westbank Expy, Ste C. This is a physical retail location requiring on-site presence.

Workspace Context:

• The framing shop environment involves working with tools like glass cutters and heat presses, requiring attention to safety protocols.

• Customer interaction areas are climate-controlled, typical of a retail store. Some stock rooms may not be climate controlled.

• Collaboration with fellow store associates is a daily aspect, fostering a team-oriented atmosphere.

Work Schedule: The schedule is part-time and will likely include a mix of shifts, including evenings, weekends, and potentially early mornings. Flexibility is often expected in retail to meet business needs.

📝 Enhancement Note: The workspace description highlights the hands-on nature of the role, requiring comfort with specialized tools and a customer-facing presence. The varied work schedule is typical for part-time retail positions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by a hiring manager or HR representative to assess basic qualifications, availability, and cultural fit.

• In-Store Interview: This will likely involve meeting with the store manager or department lead. Expect questions about customer service experience, problem-solving scenarios, and your understanding of the Framer role. You may be asked to demonstrate basic measuring skills or discuss your approach to customer consultations.

• Practical Assessment: Potentially a brief hands-on demonstration of operating framing equipment or a scenario-based question about handling a complex framing request.

• Final Interview: May involve a discussion about career aspirations and long-term fit with the Michaels team.

Portfolio Review Tips:

• Since a formal portfolio isn't typically required for this role, prepare to discuss specific examples from your past experiences that demonstrate:
  • Customer Service Excellence: Instances where you went above and beyond for a customer.
  • Sales Acumen: How you've successfully sold products or services, met targets, or persuaded customers.
  • Problem-Solving: How you've resolved customer issues or handled challenging situations.
  • Attention to Detail: Examples of your accuracy in tasks like measuring or order processing.
  • Teamwork: How you've collaborated with colleagues to achieve store goals.

Challenge Preparation:

• Be prepared for situational questions such as: "A customer wants to frame a valuable piece of art but is on a tight budget. How would you approach this?" or "How would you handle a situation where a customer is unhappy with their framing order?"

• Demonstrate an understanding of the importance of safety procedures when working with framing equipment.

• Highlight your ability to learn new processes and skills quickly.

📝 Enhancement Note: The interview process for a part-time retail role like this will focus heavily on behavioral questions and assessing practical skills and customer service orientation rather than a formal portfolio submission.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Including mat cutters, frame saws, assemblers, and potentially heat presses. Proficiency and safe operation are key.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• Point of Sale (POS) System: For processing sales transactions, managing customer orders, and handling cash.

• Inventory Management Software: Used for tracking stock levels of frames, mats, and supplies, and for replenishment.

CRM & Automation:

• Customer Relationship Management (CRM) - Basic: While not a dedicated CRM role, understanding customer preferences and order history (often accessible via the POS or internal customer profiles) is beneficial for repeat business and personalized service.

• Order Management System: Integrated within the POS or a separate system for tracking custom framing orders from placement to completion.

📝 Enhancement Note: The technology stack is primarily operational and customer-facing, focused on transaction processing, inventory management, and the specialized tools required for custom framing.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging imaginative solutions for customer framing needs and fostering a creative work environment.

• Customer Focus: Prioritizing customer satisfaction through excellent service, personalized recommendations, and quality craftsmanship.

• Teamwork: Collaborating effectively with colleagues to achieve store goals, support each other, and create a positive atmosphere.

• Integrity & Safety: Adhering to company policies, ethical standards, and maintaining a safe working environment for all.

• Efficiency: Optimizing workflows for framing production and general store operations to meet deadlines and customer expectations.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to ensure a unified customer experience, assist with general store tasks, and support overall operational flow.

• Process Review: Openness to feedback on framing techniques and customer interactions to continuously improve service and quality.

• Knowledge Sharing: Sharing best practices in framing, sales, and customer service with team members to build collective expertise.

📝 Enhancement Note: The culture at Michaels emphasizes a blend of creative expression and operational discipline. For a Framer, this means being both an artisan and a diligent store associate, contributing to a positive and productive retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales opportunities while also producing high-quality framing orders within deadlines.

• Handling Diverse Customer Needs: Accommodating a wide range of artistic tastes, budgets, and framing requirements, from simple photo prints to complex artwork.

• Maintaining Quality and Speed: Ensuring that intricate custom framing work is executed with precision and efficiency to meet customer expectations and store throughput targets.

• Adapting to Retail Demands: Managing fluctuating customer traffic, seasonal demands, and the need to support various store-wide operational tasks.

Learning & Development Opportunities:

• Framing Craftsmanship: Deepening expertise in framing techniques, materials, design principles, and customer consultation.

• Sales & Customer Service Skills: Enhancing consultative selling abilities, conflict resolution, and building lasting customer relationships.

• Retail Operations: Gaining experience in visual merchandising, inventory control, POS operations, and Omni-channel fulfillment.

• Potential for Leadership: Opportunities to develop into team lead or management roles within the store structure.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and advance within a large retail organization by mastering customer service and operational execution.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance multiple customer requests or tasks simultaneously. How did you prioritize?" (Assesses organizational and prioritization skills).

• "How would you approach a customer who is unsure about their framing design choices?" (Evaluates consultative selling and customer guidance skills).

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the framing department?" (Assesses alignment with company mission and role specifics).

• "How do you contribute to a positive team environment?" (Evaluates teamwork and interpersonal skills).

Portfolio Presentation Strategy:

• Prepare specific anecdotes from past roles that highlight your ability to:

  • Build customer rapport: Detail how you've connected with customers and understood their needs.
  • Drive sales: Share instances where your efforts led to a sale or exceeded targets.
  • Execute tasks with precision: Provide examples of your accuracy in detail-oriented work.
  • Problem-solve creatively: Discuss how you've found solutions for customer or operational challenges.

• Be ready to discuss your understanding of basic design principles related to framing (e.g., matting, framing styles, preservation).

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of practical skills, customer service aptitude, and a proactive, problem-solving mindset relevant to a retail operations environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight relevant retail experience, customer service achievements, any sales accomplishments, and any experience with tools or detailed tasks. Use keywords from the job description such as "customer service," "sales," "framing," "measuring skills," and "cash handling."

• Portfolio Preparation (Behavioral Examples): Prepare specific stories or examples from your past work experience that demonstrate your ability to build customer relationships, handle sales, solve problems, and work efficiently. Think about the STAR method (Situation, Task, Action, Result) for structuring these examples.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience, and how the framing department contributes to this.

• Interview Practice: Practice answering common retail interview questions, especially those related to customer service, sales, and problem-solving. Be ready to discuss your understanding of the Framer role and your enthusiasm for the position.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.