Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Nampa, Idaho, United States

Job Type: Part time

Category: Retail Operations

Date Posted: 2026-08-06T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized framing consultations and solutions.

• Drive sales and production targets within the custom framing department by leveraging elevated sales techniques.

• Ensure high-quality, on-time completion of all framing orders, meeting customer expectations and company standards.

• Maintain operational excellence in the ready-made frame department, including merchandising, inventory management, and stock replenishment.

• Provide exceptional customer service, assisting shoppers with product location, and maintaining a safe, clean, and well-organized store environment.

📝 Enhancement Note: While this role is in a retail environment, the emphasis on "Custom Framing" and "personal designer by using Elevated ABC Deliver" suggests a specialized sales and production function within the retail operations framework. The operations aspect is tied to efficient order fulfillment, inventory management for framing materials, and maintaining store standards.

📈 Primary Responsibilities

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure legal compliance and operational consistency.

• Execute the "Elevated ABC Deliver" personal designer approach to build rapport with customers and deliver tailored Custom Framing solutions.

• Achieve and exceed sales and production targets for the framing department.

• Meticulously complete framing orders with a high degree of craftsmanship and within established timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, including adherence to SISO (Single Item, Single Order) and Directed Replenishment protocols.

• Deliver friendly and proactive customer service, assisting customers in locating products and offering solutions.

• Uphold safety and shrink prevention programs to maintain a secure and efficient store environment.

• Foster positive interactions with colleagues, demonstrating respect, positivity, and a commitment to organizational values and goals.

• Actively participate in truck un-loading and stocking processes, ensuring adherence to truck standards and budget.

• Accurately operate the cash register and execute all cash handling procedures according to standards.

• Proactively greet and assist customers, helping them find products and offering relevant solutions.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales execution, production quality control, and general retail operations (stocking, cash handling, merchandising). The "Elevated ABC Deliver" and "personal designer" aspects point to a structured sales process within the framing service.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a foundational understanding of basic math and measurement is essential for framing accuracy.

Experience: A minimum of 0-2 years of experience is expected, with a focus on practical application of skills.

Required Skills:

• Basic computer proficiency for order entry, POS systems, and potentially design software.

• Fundamental measuring skills to ensure accurate framing dimensions.

• Ability to safely and effectively operate framing equipment (e.g., mat cutters, saws) and glass cutters.

• Strong customer service orientation with a friendly and helpful demeanor.

• Cash handling proficiency and accuracy.

• Ability to understand and follow Standard Operating Procedures (SOPs).

• Basic inventory management and stocking capabilities.

• Physical stamina to stand for long periods, lift heavy items, and work in a retail environment. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or custom product environment.

• Experience in selling products or services, demonstrating an ability to understand customer needs and propose solutions.

• Familiarity with art, design, or decorative framing principles.

• Experience with Omni-channel retail processes.

📝 Enhancement Note: The required skills are foundational for retail operations and specific to the framing craft. The preferred skills indicate a desire for candidates who can immediately contribute to sales and customer engagement, suggesting that strong interpersonal and sales aptitude are highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to be prepared to discuss past experiences related to:
  • Customer Interaction & Problem-Solving: Examples of how they've assisted customers, resolved issues, and provided solutions.
  • Sales Achievements: Instances where they successfully met or exceeded sales targets.
  • Quality Control: Demonstrating an understanding of attention to detail in producing a finished product.
  • Process Adherence: Examples of following procedures and maintaining operational standards.

Process Documentation:

• Candidates should be prepared to discuss their understanding of:
  • Workflow Design: How they would approach a custom framing order from initial customer consultation to final product delivery.
  • Quality Assurance: Methods for ensuring the accuracy and quality of framing work.
  • Customer Service Protocols: How they would handle customer inquiries, feedback, and complaints.
  • Operational Standards: Adherence to safety, merchandising, and stocking procedures.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is generally not expected. However, the emphasis on "Standard Operating Procedures," "Elevated ABC Deliver," and "Omni channel processes" implies that candidates should be ready to speak to their experience and understanding of structured operational processes and customer-facing sales methodologies.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position, the salary is expected to align with local minimum wage laws and regional retail associate pay scales. In Nampa, Idaho, for an entry-level part-time retail associate role with specialized duties like framing, a typical hourly wage might range from $13.00 to $16.00 per hour. This estimate is based on general retail compensation benchmarks for entry-level positions in similar geographic areas and the specialized skill requirement of framing.

Benefits:

• 401(k) with employer match: Retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options.

• Telemedicine Services: Convenient remote medical consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Pre-tax savings for public transportation or parking expenses.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial aid for employees building their families.

• Voluntary Insurance Options: Additional coverage such as life, disability, or accident insurance.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other companies.

Working Hours: This is a part-time position. While a standard full-time work week is 40 hours, part-time schedules can vary significantly. The role requires flexibility to work nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Specific hours will be determined by store management based on business needs and employee availability.

📝 Enhancement Note: The salary estimate is based on common practices for part-time retail associates in the US, considering the additional skill of framing. The benefits listed are comprehensive and reflect typical offerings for retail organizations that value their employees. The working hours note emphasizes the need for flexibility common in retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading retailer in North America, specializing in arts, crafts, custom framing, and home décor. The company operates a large brick-and-mortar store base and an e-commerce presence.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores, indicating a large, established retail organization with a significant number of employees across North America. This size suggests a structured corporate environment with established operational procedures and a strong focus on customer experience and sales performance.

Founded: Founded in 1973 and headquartered in Irving, Texas. This long history indicates stability and a deep understanding of the retail and creative markets.

Team Structure:

• Store Level: The Framer will be part of a store team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or Department Manager).

• Departmental Focus: The role has a primary focus on the Custom Framing department, requiring close collaboration with other store associates, particularly those involved in customer service and sales.

• Cross-functional Collaboration: While primarily focused on framing, the role involves supporting general store operations, necessitating collaboration with all store team members for tasks like stocking, customer assistance, and Omni-channel fulfillment.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing personalized solutions ("Elevated ABC Deliver").

• Process-Driven Operations: Strict adherence to Standard Operating Procedures (SOPs) for consistency, quality, and compliance.

• Sales & Production Focus: Driving both revenue through sales and ensuring efficient, high-quality production of custom framing orders.

• Data-Informed Merchandising: Maintaining well-merchandised departments and managing stock levels through directed replenishment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context highlights a large, established retail player with a strong brand presence. The culture is likely a blend of customer service excellence, operational efficiency, and a passion for creativity. The operations aspect is deeply integrated into the daily functioning of each store.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an Entry-Level Retail Operations capacity, specifically focused on a specialized service within the store environment. It requires hands-on execution of tasks related to sales, production, and customer service.

Reporting Structure: The Framer typically reports to a Store Manager, Assistant Store Manager, or a designated Department Manager within the retail store. This structure provides direct supervision and guidance on daily tasks and performance.

Operations Impact: The Framer directly impacts store operations through:

• Revenue Generation: Driving sales of custom framing services.

• Customer Satisfaction: Ensuring a positive experience for customers seeking framing solutions.

• Operational Efficiency: Contributing to store standards, order fulfillment speed, and inventory accuracy.

• Brand Representation: Acting as a brand ambassador through customer interactions and service quality.

Growth Opportunities:

• Skill Development: Opportunities to master advanced framing techniques, design principles, and consultative selling.

• Retail Advancement: Potential to move into roles such as Key Holder, Department Lead, Assistant Store Manager, or Store Manager.

• Specialization: Becoming a subject matter expert in custom framing, potentially leading to training or specialized project roles within the company.

• Cross-Training: Gaining experience in other store departments, expanding operational knowledge.

📝 Enhancement Note: The growth path for a Framer is typical for retail associates, emphasizing progression within the store management hierarchy or specialization in a key department like Custom Framing. The operations impact is direct and tangible at the store level.

🌐 Work Environment

Office Type: Public retail store setting. The primary work area will be within the store's sales floor and the dedicated Custom Framing shop.

Office Location(s): The specific store is located at 16474 N Marketplace Blvd, Nampa, ID. This is a standard retail location.

Workspace Context:

• Customer Interaction Zone: The framing counter and sales floor require constant engagement with customers.

• Production Area: The frame shop is a specialized workspace equipped with tools like glass cutters, mat cutters, and potentially heat presses. It requires adherence to safety protocols due to the nature of the equipment and materials.

• Stock Room: May involve working in stock rooms which may not always be climate-controlled, particularly during truck un-loads and stocking activities.

• Collaborative Environment: The role necessitates teamwork with other store associates to manage customer flow, stocking, and overall store presentation.

Work Schedule: The schedule is flexible and includes nights, weekends, and early mornings, aligning with typical retail operating hours. This flexibility is crucial for managing customer demand and operational needs throughout the week.

📝 Enhancement Note: The work environment is dynamic and customer-facing, with a specialized production component. The operational demands require adaptability to different tasks and times of day.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of resumes and applications for basic qualifications and relevant experience.

• Phone Screening: A brief call with an HR representative or hiring manager to assess initial fit, discuss availability, and confirm understanding of the role.

• In-Person Interview: This will likely involve a conversation with the Store Manager or Department Manager. It will focus on:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and how candidates handle challenging situations.
  • Situational Questions: Presenting scenarios related to customer interactions, sales opportunities, or operational tasks to gauge problem-solving approach.
  • Skills Assessment: Discussion of experience with framing equipment, measuring, computer skills, and cash handling.

• Practical Demonstration (Potential): Candidates might be asked to demonstrate basic measuring skills or discuss their approach to a framing consultation.

• Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• No Formal Portfolio Required: As this is an entry-level retail role, a formal portfolio is not expected.

• Prepare to Discuss Experience: Be ready to provide specific examples from previous work, volunteer, or even personal projects that demonstrate:

  • Customer Service Excellence: How you've made customers happy or resolved their issues.
  • Sales Aptitude: Any instances where you've successfully sold a product or service.
  • Attention to Detail: Examples of precise work, especially if related to crafts, measurements, or assembly.
  • Problem-Solving: How you've tackled challenges in a work or academic setting.
  • Teamwork: Your contributions to team efforts.

Challenge Preparation:

• Operational Scenarios: Be prepared to discuss how you would handle common retail situations, such as:

  • A customer needing help finding a specific item.
  • A customer with a complex framing request.
  • Managing multiple customer needs simultaneously.
  • Ensuring a department is well-merchandised and stocked.

• Understanding SOPs: Demonstrate an awareness of the importance of following procedures for consistency and quality.

• Enthusiasm for Craft/Retail: Show genuine interest in Michaels products, creativity, and providing excellent customer experiences.

📝 Enhancement Note: The interview process for this role is standard for retail positions, focusing on practical skills, customer interaction, and alignment with company values. Candidates should emphasize their ability to learn, follow procedures, and engage positively with customers.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, glass cutters, framing saws, potentially heat presses, mounting tools. Proficiency or willingness to learn these specialized tools is key.

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially order entry. Familiarity with retail POS systems is beneficial.

• Basic Computer Skills: For accessing internal systems, company communications, and potentially basic design or order management software.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding how sales performance and production metrics are tracked is beneficial. This may involve reviewing daily sales reports or production logs. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a customer-centric approach that might be supported by a CRM system for tracking customer preferences or past orders, though this is likely managed at a higher level.

• Omni-channel Support: Familiarity with systems that support online order fulfillment (e.g., BOPIS, ship-from-store) is increasingly important.

📝 Enhancement Note: The technology stack is primarily focused on specialized craft equipment and standard retail operational tools like POS systems. The emphasis is on practical application rather than advanced software proficiency.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive, memorable experience through excellent service and quality products.

• Creativity & Passion: Embracing the company's mission to fuel the joy of creativity and celebrating customer projects.

• Teamwork & Respect: Working collaboratively with colleagues, fostering a positive and inclusive environment.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all actions.

• Efficiency & Quality: Striving for high standards in both production speed and the quality of finished framing work.

Collaboration Style:

• Customer-Centric Collaboration: Working together to ensure customers receive the best possible service and solutions, especially in complex framing projects.

• Process-Oriented: Following established procedures for tasks like stocking, order processing, and cash handling to ensure consistency and efficiency across the team.

• Supportive Environment: Assisting fellow team members with tasks, customer inquiries, and operational duties as needed to achieve store-wide goals.

• Open Communication: Sharing information and feedback to improve processes and customer experiences.

📝 Enhancement Note: The culture at Michaels emphasizes creativity, customer service, and teamwork, underpinned by a strong operational framework. Operations professionals here would be expected to embody these values in their daily work, particularly in ensuring smooth store functioning and excellent customer engagement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also ensuring timely and high-quality production of framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, budgets, and artistic visions for framing.

• Physical Demands: The role involves prolonged standing, lifting, and working with specialized equipment, which can be physically demanding.

• Pace of Retail: Adapting to the fast-paced nature of a retail environment, especially during peak seasons, and managing multiple tasks simultaneously.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles for custom framing.

Learning & Development Opportunities:

• Framing Expertise: Becoming a skilled custom framer with comprehensive knowledge of materials, techniques, and design.

• Consultative Selling: Developing advanced skills in understanding customer needs and presenting solutions effectively.

• Retail Operations Fundamentals: Gaining experience in merchandising, inventory management, cash handling, and customer service within a large retail organization.

• Career Progression: Opportunities to advance into leadership roles within the store or specialize further in the framing department.

• Product Knowledge: Deepening understanding of art supplies, craft trends, and home décor items.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with a specialized service component. The growth opportunities are structured to build expertise in both the craft and general retail operations management.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with a framing quote?"

• Sales & Persuasion: "How do you approach selling a product or service to a customer?" "What techniques would you use to help a customer choose the right framing solution?"

• Problem-Solving & Operations: "If you see a customer looking lost, what is your first step?" "How do you ensure accuracy when taking measurements or completing an order?"

• Teamwork & Adaptability: "Tell me about a time you worked effectively as part of a team." "How do you prioritize tasks when you have multiple demands on your time?"

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels?" "What do you know about our custom framing services?"

• Values Alignment: "How do you embody creativity in your daily life?" "What does excellent customer service mean to you?"

• Operational Awareness: "What is the importance of following Standard Operating Procedures?"

Portfolio Presentation Strategy:

• Focus on Relevant Experience: Instead of a formal portfolio, prepare concise stories about past experiences that highlight:

  • Customer Interactions: Specific examples of how you've solved customer problems or provided exceptional service.
  • Sales Successes: Instances where you've met or exceeded targets.
  • Attention to Detail: Examples of precise work or following instructions carefully.
  • Learning New Skills: How you approach learning new tools or processes.

• Demonstrate Enthusiasm: Show genuine interest in art, crafts, and helping customers bring their visions to life.

• Highlight Practical Skills: Be ready to discuss your comfort level with measurements, basic computer use, and operating tools.

📝 Enhancement Note: Interview preparation should focus on demonstrating a customer-centric mindset, a willingness to learn, attention to detail, and the ability to work effectively in a retail operations environment. Practical examples are more valuable than theoretical answers.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers website.

• Resume Customization: Tailor your resume to highlight any customer service, sales, crafting, or retail experience. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "operations."

• Prepare Your Stories: Think of 2-3 specific examples from your past experiences (work, volunteer, or personal) that demonstrate your customer service skills, attention to detail, ability to follow procedures, and any sales aptitude.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and their custom framing services. Understand what "fueling the joy of creativity" means to you.

• Practice Your Introduction: Be ready to briefly and enthusiastically introduce yourself and explain why you are a good fit for this Framer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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