framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Albuquerque-4410 Wyoming Blvd NE, Albuquerque, New Mexico, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design

Date Posted: June 18, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive sales and customer engagement by providing expert custom framing solutions and a memorable in-store experience.

• Execute operational excellence through adherence to Standard Operating Procedures (SOPs), merchandising standards, and inventory management.

• Ensure a safe, clean, and well-organized retail environment that enhances the customer shopping journey.

• Operate framing equipment efficiently and with a high degree of quality, meeting production deadlines for custom orders.

• Build and maintain strong customer relationships by understanding their needs and offering tailored framing solutions.

📝 Enhancement Note: While the title "Framer" is specific, the responsibilities listed indicate a hybrid role blending custom framing expertise with general retail sales and operations. The role requires a hands-on approach to both customer interaction and production.

📈 Primary Responsibilities

• Create and execute custom framing solutions for customer artwork and memorabilia, engaging them throughout the design and selection process.

• Achieve sales and production targets by effectively promoting custom framing services and upselling complementary products.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, ensuring products are well-merchandised and readily available (SISO - Sales In, Stock Out, Directed Replenishment).

• Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses, ensuring safety and quality standards are met.

• Provide exceptional customer service by acknowledging shoppers, assisting with product location, offering solutions, and ensuring a positive shopping experience.

• Adhere strictly to all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

• Participate actively in truck unloading and stocking processes, ensuring efficient inventory management and adherence to company standards.

• Accurately operate the cash register, execute cash handling procedures, and support shrink and safety programs.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

• Foster a positive and respectful work environment, demonstrating commitment to the company's vision and values, and serving as a role model.

📝 Enhancement Note: The responsibilities emphasize a dual focus on sales-driven customer engagement for custom framing and essential retail operations, including inventory management and point-of-sale (POS) transactions.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred. Specific vocational training in art, design, or a related field may be advantageous but not strictly required.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience in custom framing, art handling, or a related craft is highly preferred.

• Demonstrated ability to sell products or services and build customer relationships. Required Skills:

• Basic computer skills for system navigation and order entry.

• Fundamental measuring skills for accurate framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Proficient cash handling and point-of-sale (POS) operation.

• Strong customer service and interpersonal communication skills.

• Ability to understand and follow Standard Operating Procedures (SOPs).

• Basic merchandising and display upkeep skills. Preferred Skills:

• Prior retail experience, especially in art, craft, or custom framing environments.

• Proven track record in sales and achieving sales targets.

• Experience with Omni-channel retail processes.

• Familiarity with inventory management and replenishment techniques.

• Knowledge of different framing materials, matting techniques, and artwork preservation.

📝 Enhancement Note: The requirements highlight foundational skills for a retail associate, with a strong emphasis on the technical and customer-facing skills necessary for a custom framing role. The "0-2 years" experience level suggests a focus on training and development within the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates with prior custom framing experience are encouraged to highlight examples of their work, demonstrating quality, creativity, and problem-solving in framing solutions.

• Showcase examples of successful customer interactions where you identified needs and provided effective solutions, particularly in a sales or service context.

• If applicable, provide evidence of understanding and implementing operational processes, such as inventory management or visual merchandising standards.

• Demonstrate an ability to document and follow processes, which can be referenced in past experiences or through hypothetical scenarios. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established Standard Operating Procedures (SOPs) and company programs.

• Be ready to explain how they would approach learning and executing new processes related to framing production, customer service, or retail operations.

• Discuss how they would ensure quality and efficiency in their work, aligning with process requirements and performance metrics.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal portfolio is less critical than demonstrating an understanding of and willingness to adhere to established processes. For candidates with prior framing experience, showcasing past work is beneficial.

💵 Compensation & Benefits

Salary Range: As a PART_TIME retail position in Albuquerque, New Mexico, the estimated hourly wage typically ranges from $12.00 to $16.00 per hour, depending on experience and demonstrated skills.

Benefits:

• Health Insurance (Medical, Dental, and Vision) for eligible team members.

• Paid Time Off (PTO) accrual for eligible team members.

• Tuition Assistance programs to support continued education and skill development.

• Generous Employee Discounts on Michaels products and services.

• Other benefits as may be applicable based on employment status and local regulations.

Working Hours: This is a PART_TIME position. Actual hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. The role is expected to require approximately 20-30 hours per week.

📝 Enhancement Note: Salary is estimated based on regional retail part-time wages in Albuquerque, NM, factoring in the specific skills for a Framer role. Benefits are confirmed by the provided text, with a note on eligibility for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels operates as a leading destination for creating and celebrating, with a significant presence in the arts and crafts supply market.

Company Size: Over 1,300 stores in 49 states and Canada, with an online presence. This indicates a large, established retail organization with a broad operational footprint.

Founded: 1973. Michaels has a long history in the retail sector, suggesting established operational practices and a strong brand presence.

Team Structure:

• The role is part of a store-level team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Lead or Manager if applicable.

• Collaboration is expected with fellow sales associates, cashiers, and other store personnel to ensure smooth daily operations and customer service.

• Cross-functional interaction may occur with online order fulfillment (Omni-channel) and inventory management teams. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions, particularly for custom framing needs.

• Operational Efficiency: Adherence to Standard Operating Procedures (SOPs) for consistent execution of sales, production, and store management tasks.

• Merchandising & Presentation: Maintaining visual standards in departments to enhance the shopping experience and drive sales.

• Data-Driven Insights (Store Level): While not explicitly detailed, performance is likely tracked through sales metrics, production times, and shrink percentages.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is framed around creativity, customer service, and operational discipline within a large retail setting. The role contributes directly to the "joy of creativity" mission.

📈 Career & Growth Analysis

Operations Career Level: This "Framer" position can be considered an entry-level to mid-level retail operations role, focusing on a specialized department (Custom Framing) within a broader retail context. It involves both direct customer interaction and production tasks.

Reporting Structure: Typically reports to a Store Manager or a designated department supervisor (e.g., Framing Manager/Lead). Works collaboratively with other store associates.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall store operational efficiency by maintaining department standards, managing inventory, and providing excellent customer service. High-quality framing can lead to repeat business and positive word-of-mouth, enhancing the store's reputation.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, materials, and design, potentially leading to specialized roles or certifications.

• Retail Management Track: Potential to advance into roles like Framing Department Lead, Assistant Store Manager, or Store Manager by demonstrating leadership, sales acumen, and operational proficiency.

• Cross-Training: Opportunities to gain experience in other store departments, such as visual merchandising or inventory control, broadening operational skill sets.

• Specialization: With experience, could move into roles focused on high-end custom framing, corporate art services, or even manufacturing roles within Artistree (Michaels' framing manufacturer).

📝 Enhancement Note: The role offers a clear path for growth within the retail operations framework of Michaels, from specialized craft execution to broader store management responsibilities.

🌐 Work Environment

Office Type: Public retail store setting. The environment is customer-facing and dynamic, requiring interaction with a diverse clientele.

Office Location(s): Albuquerque-4410 Wyoming Blvd NE, Albuquerque, New Mexico. This is a specific retail store location.

Workspace Context:

• The primary workspace includes the retail sales floor and the dedicated custom framing shop.

• The frame shop environment involves specialized equipment (glass cutters, heat presses) and materials.

• Stock rooms may not always be climate-controlled, and some outdoor work might be required for tasks like retrieving shopping carts or during truck unloading.

• Opportunities for collaboration exist with other store team members during daily operations, customer assistance, and task completion.

Work Schedule: Flexible scheduling is common in retail, with work hours including nights, weekends, and early mornings to meet customer demand. This role is part-time.

📝 Enhancement Note: The work environment is typical of a retail setting, with specific considerations for the custom framing area, including the use of tools and materials. Flexibility in work schedule is a key characteristic.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, experience, and alignment with the role.

• In-Person Interview: Likely to involve a one-on-one or panel interview with the Store Manager or Framing Lead. Expect questions about customer service experience, problem-solving scenarios, and understanding of retail operations.

• Skills Assessment: May include a practical demonstration of measuring skills, basic computer proficiency, or a discussion about handling common framing inquiries.

• On-the-Job Training: If hired, extensive training will be provided on framing techniques, equipment operation, sales processes, and company SOPs.

Portfolio Review Tips:

• For candidates with prior framing experience, bring a small, curated portfolio of previous work (e.g., photos of framed pieces, descriptions of complex projects).

• Be prepared to discuss your process for consulting with clients, selecting materials, and ensuring the quality of the finished product.

• Highlight any projects where you solved a unique framing challenge or achieved a particularly positive customer outcome.

• If you lack direct framing experience, focus on showcasing your customer service, sales, and problem-solving skills with concrete examples from previous roles. Challenge Preparation:

• Be ready to answer situational questions like: "How would you handle a customer who is unhappy with their framing order?" or "How would you upsell a customer on premium framing options?"

• Prepare to discuss how you approach learning new technical skills and following detailed instructions or SOPs.

• Demonstrate an understanding of the importance of accuracy and attention to detail in a production and customer-facing role.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer service aptitude, and the ability to learn and adhere to established procedures within the retail environment.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, glass cutters, mounting presses, framing tools (saws, joiners, staple guns), heat presses. Proficiency or willingness to learn is key.

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and handling payments.

• Basic Computer Skills: For order entry, email communication, and potentially internal training modules.

Analytics & Reporting:

• Store-level sales reporting and production tracking systems (likely proprietary to Michaels).

• Inventory management software for stock levels, replenishment, and receiving. CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, customer interaction and order history are managed through the POS and order management system.

• Omni-channel Support Systems: Tools to manage online orders for in-store pickup or ship-from-store fulfillment.

📝 Enhancement Note: The technology stack is primarily focused on retail operations tools, with specialized equipment for the custom framing function. Digital literacy for POS and basic computer use is essential.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Encouraging the joy of making and celebrating through products and services.

• Customer Focus: Prioritizing customer needs, providing solutions, and building lasting relationships.

• Integrity & Respect: Maintaining ethical standards, treating all individuals with respect, and fostering an inclusive environment.

• Excellence & Efficiency: Striving for high-quality work, adhering to standards, and continuously seeking ways to improve processes.

• Teamwork: Collaborating effectively with colleagues to achieve common goals and support a positive store atmosphere.

Collaboration Style:

• Cross-Functional: Associates work together across departments (sales floor, framing, cash wrap) to ensure seamless customer experiences and efficient store operations.

• Process-Oriented: Emphasis on following established procedures and SOPs as a collective team to ensure consistency and compliance.

• Service-Oriented: A shared commitment to assisting customers and each other to achieve store objectives and maintain a welcoming environment.

📝 Enhancement Note: The team culture is rooted in Michaels' core values, emphasizing creativity, customer service, and operational discipline, all within a collaborative retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Dual Responsibilities: Effectively managing both customer-facing sales and detailed production work within a single shift.

• Pace of Retail: Adapting to busy periods, truck unloadings, and customer demand while maintaining quality and service standards.

• Technical Learning Curve: Mastering the operation of framing equipment, glass cutting, and various framing techniques can require focused training.

• Customer Expectations: Meeting diverse customer needs and artistic visions for custom framing, sometimes requiring creative problem-solving.

Learning & Development Opportunities:

• Framing Specialization: Becoming a highly skilled custom framer with expertise in materials, design, and conservation techniques.

• Retail Operations Skills: Developing proficiency in sales, merchandising, inventory management, and POS systems.

• Customer Service Excellence: Enhancing clienteling skills and consultative selling approaches.

• Leadership Potential: Opportunities to grow into supervisory or management roles within the store.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills alongside broader retail operational competencies, with clear pathways for career progression within Michaels.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience with custom framing or similar craft-based services. If you don't have direct experience, how would you approach learning it?" (Focus on your learning agility and any relevant hands-on skills.)

• "How would you handle a situation where a customer is unsure about the best framing solution for their artwork?" (Highlight your consultative sales approach, active listening, and problem-solving skills.)

• "Imagine a busy Saturday afternoon with multiple customers needing assistance – one in framing, one at the cash register, and one looking for a specific product. How would you prioritize and manage your time?" (Demonstrate your ability to multitask, prioritize, and communicate effectively.) Company & Culture Questions:

• "What do you know about Michaels and our mission to fuel the joy of creativity?" (Research the company's mission, values, and product offerings.)

• "How do you contribute to a positive and inclusive team environment?" (Provide examples of your collaborative and respectful interpersonal skills.)

• "How do you ensure accuracy and attention to detail in your work, especially when dealing with customer orders and production processes?" (Emphasize your methodical approach and commitment to quality.) Portfolio Presentation Strategy:

• If you have a portfolio, be ready to walk through 1-2 key projects, explaining the customer's need, your solution, the materials used, and the final outcome.

• For each example, quantify results if possible (e.g., "This project involved X hours of labor," "The client was highly satisfied and returned for Y additional framing services").

• If no formal portfolio exists, be prepared to discuss specific examples from your past work that demonstrate your relevant skills (e.g., "In my previous role, I was responsible for X, which required Y skills...").

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of customer service acumen, technical aptitude for framing, operational awareness, and alignment with Michaels' creative and customer-centric culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Stores careers portal.

• Resume Customization: Tailor your resume to highlight any custom framing experience, strong customer service skills, sales achievements, and operational responsibilities (e.g., merchandising, inventory, POS operation). Use keywords from the job description.

• Portfolio Preparation: If you have prior custom framing work or relevant craft projects, prepare a brief portfolio (digital or physical) to showcase your skills and attention to detail. For those without direct framing experience, prepare specific examples of your problem-solving abilities, customer service successes, and any hands-on skills.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on situational judgment, customer interaction, and your understanding of the Framer role's dual responsibilities. Practice articulating your approach to customer service and operational tasks.

• Company Research: Familiarize yourself with Michaels' brand, mission ("fuel the joy of creativity"), product offerings, and values. Understand how the Framer role contributes to the overall customer experience and store operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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