Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Granada Hills, California, United States

Job Type: Part Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: September 02, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically within the custom framing department of Michaels Stores.

• Key responsibilities include building customer relationships, understanding their needs for custom framing solutions, and delivering high-quality, on-time framing orders.

• The position involves hands-on operation of framing equipment, including glass cutters and potentially heat presses, requiring a focus on safety and precision.

• Beyond framing, the Framer will contribute to overall store operations, including merchandising, inventory management, and maintaining a clean, safe, and well-stocked retail space.

📝 Enhancement Note: While the raw job description uses the title "Framer," this role aligns with a specialized retail operations position that requires both customer-facing sales skills and technical execution within the framing department. The "0-2 years" experience level suggests this is an entry-level opportunity, suitable for individuals looking to develop skills in custom framing and retail operations.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by understanding their artistic vision and framing needs through active listening and consultative selling.
  • Utilize the "Elevated ABC Deliver" methodology to guide customers through the custom framing design process, offering solutions that meet their aesthetic and budget requirements.
  • Drive sales within the custom framing department by effectively presenting options and closing orders.

• Custom Framing Production:

  • Accurately measure and cut materials for custom framing orders according to established specifications.
  • Operate framing equipment, including glass cutters and potentially heat presses, with precision and adherence to safety protocols.
  • Ensure all framing orders are completed with a high degree of quality craftsmanship and delivered within the promised timeframe.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department, ensuring it is appealing and well-organized for shoppers.
  • Participate in SISO (Sales In Store Only) and Directed Replenishment processes to ensure product availability and optimal stock levels.
  • Assist with the truck un-load and stocking processes, adhering to company standards for efficiency and accuracy.

• Customer Service & Store Maintenance:

  • Provide friendly and helpful customer service to all shoppers, assisting them in locating products and offering solutions to their creative needs.
  • Maintain a safe, clean, and clutter-free store environment, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Operate the cash register and execute cash handling procedures accurately and efficiently according to established standards.

• Teamwork & Compliance:

  • Collaborate effectively with team members, maintaining a positive and respectful attitude in all interactions.

  • Support company-wide shrink and safety programs through diligent adherence to procedures and proactive identification of risks.

  • Assist with Omni-channel processes, such as buy online, pick up in-store (BOPIS), to enhance the customer shopping experience.

📝 Enhancement Note: The responsibilities emphasize a dual role: a customer-facing sales and design consultant for custom framing, and a hands-on production associate. The mention of "Elevated ABC Deliver" suggests a specific sales training methodology that candidates should research. The inclusion of Omni-channel processes indicates a modern retail approach requiring adaptability.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required.

• Post-secondary education in art, design, or a related field is a plus, but not required. Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience in custom framing, art, or a related creative field is a strong advantage.

• Proven ability to engage with customers and drive sales. Required Skills:

• Basic Computer Skills: Proficiency in using computers for point-of-sale (POS) systems, inventory lookups, and order entry.

• Basic Measuring Skills: Accuracy in taking measurements and translating them into framing specifications.

• Equipment Operation: Ability to safely and effectively operate framing equipment, including a glass cutter and potentially other specialized tools.

• Customer Service Excellence: Demonstrated ability to provide friendly, helpful, and consultative service to customers.

• Sales Acumen: Aptitude for understanding customer needs and recommending appropriate products and solutions to drive sales.

• Attention to Detail: Meticulousness in order taking, production, and maintaining store standards.

• Communication Skills: Clear and effective verbal communication for customer interactions and team collaboration.

• Problem-Solving: Ability to address customer issues and operational challenges proactively.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment, particularly in specialty retail.

• Sales Experience: Proven track record of selling products or services effectively.

• Custom Framing Knowledge: Familiarity with different framing materials, techniques, and design principles.

• Visual Merchandising: Understanding of how to present products effectively to attract customers.

• Inventory Management: Experience with stock replenishment and maintaining organized inventory.

• Cash Handling: Proficiency in operating a cash register and managing financial transactions.

📝 Enhancement Note: The "0-2 years" experience level suggests that while prior retail or sales experience is preferred, the core technical skills (measuring, basic computer use) are trainable. The emphasis on "customer relationships" and "framing solutions" points towards a consultative sales approach rather than transactional.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to showcase relevant experience through their resume and during the interview process.

• Examples of projects that demonstrate attention to detail, problem-solving, or customer interaction can be discussed.

• For candidates with prior framing experience, any visual examples of their work (e.g., photos of completed framing projects) can be beneficial.

• The ability to articulate how they have previously managed processes or improved efficiency in a work setting will be valuable. Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs) and Company programs.

• The ability to follow established workflows for order taking, production, and customer service is crucial.

• Familiarity with or a quick grasp of processes related to inventory management, merchandising, and cash handling will be an asset.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is less common. The focus will be on demonstrating practical skills and a willingness to learn and follow established procedures. Candidates should prepare to speak about past experiences that highlight their ability to execute tasks accurately and efficiently.

💵 Compensation & Benefits

Salary Range: $18.50 - $21.80 per hour

Benefits:

• Retirement Savings: 401(k) with employer match.

• Health & Wellness:

  • Employee Assistance Program (EAP) for confidential support.
  • Medical, Dental, and Vision coverage options.
  • Telemedicine services for convenient healthcare access.

• Financial Flexibility:

  • Flexible Spending Accounts (FSAs) for healthcare and dependent care.
  • Commuter benefits to assist with transportation costs.

• Professional Development:

  • Tuition assistance for continued education.
  • Adoption assistance to support new families.

• Additional Perks:

  • Various voluntary insurance options.

  • Generous employee discounts on Michaels products.

  • Access to partner discount programs. Working Hours:

• This is a part-time position.

• Work hours may include nights, weekends, and early mornings, as required by store operational needs.

• The listed "Total Base Pay Range" of $18.50 - $21.80 per hour is for a standard 40-hour work week, though this specific role is part-time. Overtime compensation may be available in accordance with state and local laws for hours worked beyond standard weekly limits if applicable.

📝 Enhancement Note: The provided salary range is competitive for entry-level retail positions in the current market, especially for specialized roles. The extensive list of benefits indicates a commitment to employee well-being and development, which is a significant draw for candidates. The mention of overtime compensation, even for a part-time role, suggests adherence to labor laws.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading destination for creating and celebrating in North America, offering a wide array of products for arts, crafts, and home décor.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in the U.S. and Canada, indicating a large-scale retail operation with significant employee numbers. This size offers opportunities for structured training and potential advancement.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, suggesting stability and established operational practices.

Team Structure:

• Store-Level Operations: The Framer will be part of a store team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or a senior associate responsible for custom framing.

• Cross-Functional Collaboration: Collaboration will occur with fellow sales associates, stock associates, and potentially with other departments within the store to ensure smooth operations and excellent customer service across all touchpoints.

• Specialized Department: The custom framing department operates as a specialized unit within the larger store, requiring close coordination between sales, design consultation, and production.

Methodology:

• Customer-Centric Approach: The company emphasizes a customer-centric model, focusing on building relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: Michaels relies on Standard Operating Procedures (SOPs) and Company programs to ensure consistency, compliance, and operational efficiency across all locations.

• Data-Driven Insights (Store Level): While not as data-intensive as a corporate operations role, store-level decisions are informed by sales performance, inventory levels, and customer feedback to optimize merchandising and service.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is deeply rooted in creativity, community, and customer service. The large store footprint suggests that operational consistency is paramount. For operations professionals, understanding how a large retail chain maintains standards across diverse locations is key.

📈 Career & Growth Analysis

Operations Career Level: This "Framer" role is positioned at an entry-level to early-career stage within retail operations. It provides foundational experience in customer interaction, sales, product knowledge, and operational execution within a specialized department. It’s a direct contributor role focused on delivering specific services and maintaining store standards.

Reporting Structure: The Framer will typically report to a Store Manager or Assistant Store Manager. They will likely receive direct tasking and supervision from a designated department supervisor, such as a Custom Framing Manager or a Lead Sales Associate overseeing the framing operations. This structure allows for specialized guidance within the framing area while integrating into the broader store management hierarchy.

Operations Impact: While not a strategic operations role, the Framer significantly impacts store-level operational efficiency and revenue.

• Revenue Generation: Directly contributes to sales through custom framing services and supporting overall store sales.

• Customer Satisfaction: Crucial for customer retention and positive brand perception through excellent service and quality product delivery.

• Operational Efficiency: Adherence to SOPs, efficient production, and proper merchandising contribute to smooth store operations, inventory accuracy, and reduced waste.

• Brand Representation: Acts as a brand ambassador, embodying Michaels' commitment to creativity and customer engagement.

Growth Opportunities:

• Skill Specialization: Develop advanced skills in custom framing, including matting techniques, frame selection, and design consultation.

• Retail Advancement: Potential progression to roles like Lead Framer, Department Supervisor, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Training: Opportunities to gain experience in other store departments, such as visual merchandising, inventory management, or general sales, broadening skill sets.

• Leadership Development: For high performers, opportunities for leadership training and development programs offered by Michaels.

📝 Enhancement Note: This role serves as a strong entry point into retail operations, offering a clear path for growth within Michaels. The emphasis on customer engagement and specialized production skills provides a foundation for more advanced operational or leadership roles.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace is the sales floor and the dedicated custom framing area within a Michaels store.

Office Location(s): The specific store is located at 18030 Chatsworth St, Granada Hills, CA 91344. This is a typical suburban retail location.

Workspace Context:

• Customer Interaction Zone: The sales floor and framing counter are the primary customer interaction areas, requiring a friendly and welcoming demeanor.

• Production Area: The frame shop is a dedicated workspace equipped with tools like a glass cutter and heat press. This area requires focus, precision, and adherence to safety protocols.

• Collaborative Environment: Team members work together to manage store operations, assist customers, and maintain visual standards. The environment is dynamic and fast-paced, especially during peak shopping times.

• Tools & Technology: Access to POS systems, computer terminals for order entry, and specialized framing equipment.

Work Schedule:

• Part-time: Hours will vary based on business needs and employee availability.

• Flexibility Required: Employees must be available to work nights, weekends, and early mornings. This flexibility is common in retail and allows for coverage during all operating hours.

• On-site: This role is strictly on-site, requiring physical presence at the retail store location.

📝 Enhancement Note: The work environment is typical of a busy arts and crafts retail store. Candidates should be comfortable with direct customer interaction, standing for extended periods, and working in a team-oriented, fast-paced setting. The frame shop environment requires careful attention to safety procedures.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, potentially followed by a brief phone screen with an HR representative or hiring manager to assess basic qualifications and interest.

• In-Person Interview: Typically involves meeting with the Store Manager or Department Supervisor. This will include behavioral questions about customer service, teamwork, and problem-solving, as well as situational questions related to framing and sales.

• Skills Assessment: May involve a practical demonstration of basic measuring skills or a discussion about how they would approach a customer consultation for custom framing.

• Store Tour & Team Introduction: Candidates may be given a tour of the store, including the framing area, and introduced to some team members.

• Final Decision: Based on overall fit, skills, and potential to succeed in the role.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any relevant experience in customer service, sales, art, design, or previous framing work.

Quantify achievements where possible (e.g., "Increased custom framing sales by X%").

• Behavioral Examples: Prepare specific examples of how you have:

  • Handled difficult customer situations.
  • Collaborated with a team to achieve a goal.
  • Demonstrated attention to detail.
  • Solved a problem independently.
  • Gone above and beyond for a customer.

• Framing Discussion: Be ready to discuss your understanding of framing principles, materials, and design aesthetics. If you have experience, be prepared to describe your process. If not, express enthusiasm for learning.

• Sales Approach: Articulate your sales philosophy, focusing on consultative selling and building customer relationships rather than high-pressure tactics.

Challenge Preparation:

• Customer Scenario: Be prepared for a scenario where a customer has a specific artwork and budget, and you need to propose framing solutions.

• Problem-Solving: Think about how you would handle a situation where a framing order is delayed or has a quality issue.

• Product Knowledge: While not expected to be an expert immediately, showing an eagerness to learn about Michaels' framing products and services is key.

📝 Enhancement Note: For this role, the "portfolio" is primarily your resume and your ability to articulate your skills and experiences effectively during the interview. Focus on demonstrating soft skills like customer service, communication, and a willingness to learn technical framing skills.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and order entry.

• Custom Framing Software/System: Likely a proprietary system or software used for designing frames, calculating costs, and generating work orders. This will be a key tool for the Framer.

• Glass Cutter: A specialized tool for precise cutting of glass or acrylic for framing.

• Heat Press: May be used for applying adhesives or finishes in the framing process.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• While the Framer won't directly manage analytics, they will contribute to data collection through sales transactions and inventory counts.

• Performance metrics may include sales volume, average order value, production turnaround time, and customer satisfaction scores. CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has CRM functionalities to track customer preferences, order history, and contact information, aiding in relationship building.

• Order Management System: Integrated with the POS and framing software to track orders from placement to completion.

📝 Enhancement Note: Proficiency with POS systems and a willingness to learn specialized framing software are essential. The role requires hands-on use of physical tools, but also interaction with digital systems for order management and customer data.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters a culture that celebrates creativity and encourages passion for arts and crafts. This translates to a workplace that values innovative solutions and artistic expression.

• Customer Focus: A strong emphasis on building relationships and providing exceptional service to ensure customer satisfaction and loyalty.

• Teamwork & Respect: Collaboration and mutual respect are key. The company promotes an inclusive environment where diverse perspectives are valued.

• Integrity & Accountability: Upholding company standards, ethical practices, and taking ownership of responsibilities, from customer interactions to production accuracy.

• Efficiency & Quality: Striving for efficient operations and high-quality outcomes in all tasks, from merchandising to custom framing.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across different roles and departments to ensure the store runs smoothly.

• Open Communication: Encouraging open dialogue and feedback to resolve issues and improve processes.

• Customer-Centric Collaboration: Working together to provide a seamless and positive customer experience from entry to exit.

• Process Improvement Mindset: While adhering to SOPs, there's an expectation to identify opportunities for improvement in workflows and customer service.

📝 Enhancement Note: The company culture is a blend of creative inspiration and structured retail operations. Candidates who are team-oriented, customer-focused, and appreciate a creative environment will likely thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time between customer consultations, sales, and the detailed work of custom framing can be challenging.

• Handling Diverse Customer Needs: Meeting the unique design preferences and budget constraints of a wide range of customers requires creativity and adaptability.

• Maintaining Quality Under Pressure: Ensuring high-quality framing work while adhering to production deadlines, especially during busy periods.

• Learning New Equipment & Software: Adapting to specific framing tools and proprietary software systems requires a learning curve.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and repetitive motions, which can be physically demanding.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn specialized framing skills, material knowledge, and design principles.

• Sales & Customer Service Training: Development in consultative selling, relationship building, and conflict resolution.

• Retail Operations Skills: Gaining experience in merchandising, inventory control, POS operation, and visual standards.

• Cross-Training: Exposure to various aspects of store operations, broadening skill sets for future roles.

• Career Progression: Clear pathways for advancement within Michaels, from entry-level to leadership positions.

📝 Enhancement Note: This role offers significant opportunities for skill development in a specialized area of retail. The challenges are typical of a hands-on, customer-facing role, and the growth opportunities are well-defined within the company structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "How would you approach a customer who is unsure about what framing they want?"

• Sales Approach: "How do you build rapport with customers?" "What is your strategy for recommending products to meet a customer's needs and budget?"

• Problem-Solving: "Imagine a customer's framing order is delayed. What steps would you take?" "If you notice a safety hazard in the frame shop, what do you do?"

• Teamwork: "Tell me about a time you worked effectively as part of a team." "How do you handle disagreements with colleagues?"

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels?" "What do you know about our custom framing services?"

• Values Alignment: "How do you embody creativity in your daily life?" "How do you ensure you provide excellent customer service?"

• Operations Understanding: "What does good merchandising look like to you?" "How important is following Standard Operating Procedures (SOPs) in a retail environment?"

Portfolio Presentation Strategy:

• Resume as a Guide: Use your resume as a talking point to highlight relevant experiences. Be ready to elaborate on each point.

• Situational Examples: For specific skills (e.g., measuring, customer service), be prepared to walk through a hypothetical situation and explain your actions step-by-step.

• Enthusiasm for Learning: If you lack direct framing experience, express your eagerness to learn the craft, your attention to detail, and your ability to follow instructions precisely.

• Showcase Soft Skills: Emphasize your communication, interpersonal, and problem-solving abilities, which are critical for customer-facing roles.

📝 Enhancement Note: Preparation should focus on demonstrating strong customer service skills, a proactive attitude, a willingness to learn, and an appreciation for the creative aspect of Michaels' business. Quantifiable achievements on the resume will be impactful.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any artistic or design background, and any experience with tools or precise work. Use keywords from the job description such as "custom framing," "customer service," "sales," "measuring skills," and "retail operations."

• Prepare for Behavioral Questions: Practice answering common interview questions related to customer service, teamwork, problem-solving, and sales using the STAR method (Situation, Task, Action, Result).

• Research Michaels: Familiarize yourself with Michaels' product offerings, especially their custom framing services, and understand their brand values related to creativity and community.

• Showcase Enthusiasm: During the interview, convey your passion for art, creativity, and helping customers bring their visions to life. Express a strong desire to learn the custom framing craft.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.