Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: St. Augustine, FL

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 14, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Custom Framing Expertise: Responsible for advising customers on framing solutions, creating custom framing designs, and ensuring high-quality production of framing orders. This involves understanding customer needs and translating them into tangible, aesthetically pleasing framing solutions.

• Customer Relationship Building: Actively engage with customers to build rapport, understand their artistic vision, and guide them through the custom framing selection process, aiming to deliver an exceptional customer experience.

• Retail Operations & Merchandising: Maintain an organized and well-merchandised store environment, particularly within the custom framing and ready-made frame departments, ensuring product availability and a positive shopping experience.

• Sales & Production Execution: Drive sales through personalized design consultations and ensure timely and accurate completion of all framing orders, meeting both quality and production targets.

• Operational Compliance: Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance with safety, security, and operational standards.

📝 Enhancement Note: While the title is "Framer," the responsibilities indicate a blend of sales, customer service, and specialized production within a retail environment. The role requires direct customer interaction, consultative selling, and hands-on execution of framing services. The "Elevated ABC Deliver" methodology suggests a structured approach to customer engagement and sales.

📈 Primary Responsibilities

• Customer Consultation & Design:

  • Engage customers to understand their artistic needs and preferences for custom framing.
  • Utilize design principles and product knowledge to recommend appropriate framing materials, mats, and finishes.
  • Conduct personalized design consultations, acting as a trusted advisor for custom framing solutions.

• Sales & Order Management:

  • Achieve and exceed individual sales and production targets for custom framing services.
  • Accurately process framing orders, ensuring all specifications are captured and communicated for production.
  • Operate the cash register and handle financial transactions with precision and adherence to cash handling standards.

• Production & Quality Control:

  • Complete custom framing orders with a high degree of craftsmanship, quality, and adherence to timelines.
  • Operate and maintain framing equipment and tools safely and effectively, including glass cutters and potentially heat presses.
  • Ensure all finished framing products meet company quality standards before customer pickup.

• Store Operations & Merchandising:

  • Maintain the visual presentation and organization of the ready-made frame department and other assigned retail areas.
  • Support inventory management through participation in SISO (Ship-in-Store-Out) and Directed Replenishment processes.
  • Contribute to truck un-loading and stocking activities, ensuring adherence to established standards and timelines.

• Customer Service & Store Maintenance:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and addressing inquiries.

  • Maintain a safe, clean, and clutter-free store environment for both customers and team members.

  • Support company-wide shrink and safety programs through vigilant observation and adherence to procedures.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer engagement and hands-on production. The mention of "Elevated ABC Deliver" suggests a specific sales methodology that candidates should be prepared to discuss. The inclusion of "SISO" and "Directed Replenishment" points to a need for understanding inventory flow and replenishment processes within a retail setting.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, process orders, and potentially use basic office software.

• Basic Measuring Skills: Essential for accurate framing order specifications and material selection.

• Framing Equipment Operation: Proficiency or ability to learn to operate framing machinery and tools, including a glass cutter.

• Customer Service Excellence: Proven ability to interact positively with customers, build rapport, and assist with their needs effectively.

• Sales Acumen: Capacity to engage customers in consultative sales, understand their needs, and present solutions that drive purchases.

• Cash Handling: Accuracy and reliability in processing financial transactions and managing a cash drawer.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations, and customer flow.

• Sales Experience: Proven track record of selling products or services, ideally in a consultative or design-oriented capacity.

• Art/Design Affinity: A natural inclination or interest in art, design, and aesthetics, which would enhance ability to consult on framing solutions.

• Merchandising Skills: Ability to maintain attractive product displays and store organization.

📝 Enhancement Note: The "0-2 years" experience level suggests that while prior retail or sales experience is preferred, the company is willing to train candidates with strong foundational skills and a willingness to learn. The emphasis on "basic" skills suggests that the technical aspects of framing will be taught.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Examples: While a formal portfolio might not be required for this entry-level role, candidates should be prepared to discuss specific instances where they successfully built customer relationships, resolved customer issues, or provided exceptional service.

• Sales Achievement Narratives: Be ready to articulate instances of achieving or exceeding sales targets, particularly in a consultative sales context. Quantifiable results are highly beneficial.

• Process Adherence Examples: Discuss situations where you successfully followed Standard Operating Procedures (SOPs) or company guidelines to ensure operational efficiency and compliance.

Process Documentation:

• Workflow Understanding: Candidates should be able to describe their understanding of a typical retail workflow, from customer engagement and sales processing to order fulfillment and post-sale follow-up.

• Quality Assurance Practices: Be prepared to discuss how you ensure quality in your work, especially in a production or service-oriented role.

• Problem-Solving Scenarios: Articulate how you would approach challenges related to order accuracy, production delays, or customer dissatisfaction within a retail operations framework.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is unlikely to be a strict requirement. However, candidates should prepare to discuss their relevant experiences and skills using the STAR method (Situation, Task, Action, Result) during interviews. Highlighting any experience with custom product sales, design consultation, or detailed production work will be advantageous.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance coverage for eligible team members.

• Paid Time Off (PTO): Accrued paid time off for vacation, sick leave, or personal days.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Details on other potential benefits such as retirement savings plans (e.g., 401k), life insurance, and disability coverage may be available upon inquiry or during the hiring process.

Working Hours:

• This is a Part-Time position. Actual hours will vary based on business needs and scheduling, but typically involve a mix of weekdays, weekends, and potentially evenings. The job description mentions "work hours include nights, weekends and early mornings," indicating a need for flexibility.

📝 Enhancement Note: The provided salary range is an estimate based on publicly available data for similar roles and locations. Actual compensation may vary based on experience, specific skills, and final negotiation. The benefits listed are confirmed in the job description, but specific eligibility criteria and details should be confirmed with Michaels Stores directly.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Framing Services. Michaels operates as a leading retailer in North America, providing a wide array of craft supplies, home décor, and custom framing services.

Company Size: Large enterprise, with over 1,300 stores across the US and Canada, in addition to online presence and manufacturing facilities (Artistree). This indicates a structured corporate environment with established operational processes.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with deep roots in the retail and creative industries.

Team Structure:

• Store-Level Teams: The Framer will be part of a local store team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Cross-Functional Collaboration: Collaboration will occur primarily within the store, including with sales associates, cashiers, and potentially other department specialists. There will also be indirect collaboration with corporate teams for merchandising, inventory management, and operational support.

• Specialization: While part of a general store team, the Framer holds a specialized role focusing on custom framing, requiring a distinct skill set and customer interaction approach.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions, as highlighted by "Elevated ABC Deliver."

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) and company programs is crucial for consistency, quality, and compliance.

• Data-Informed Merchandising: While not explicitly detailed for this role, the mention of "Directed Replenishment" suggests inventory management driven by sales data and demand forecasting.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's focus on "fueling the joy of creativity and celebration" suggests a culture that values creativity, community, and customer engagement. The size of Michaels implies robust training programs and established career paths within the retail sector.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an Entry-Level/Specialist capacity within the retail operations framework. It requires specific technical and customer-facing skills related to custom framing, but it serves as a foundational role within the store operations structure.

Reporting Structure: The Framer will typically report to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager. This hierarchical structure is common in large retail organizations, providing clear lines of supervision and support.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and retention. High-quality framing services and excellent customer interactions enhance the store's reputation and encourage repeat business, thereby influencing the store's operational and financial performance.

Growth Opportunities:

• Senior Framer/Lead Framer: With experience, individuals can progress to roles with greater responsibility in framing production, customer consultation, and potentially team leadership within the framing department.

• Cross-Training in Other Departments: Opportunities to gain experience in other store functions like visual merchandising, inventory management, or customer service leadership.

• Retail Management Path: Potential to move into Assistant Store Manager or Store Manager roles by demonstrating strong leadership, operational, and sales capabilities across all store functions.

• Specialized Roles: Development into roles focusing on visual merchandising, inventory control, or even corporate support positions related to operations or product development.

📝 Enhancement Note: For an entry-level position, the primary growth path is often within the store environment, moving towards leadership or more specialized operational roles. The company's size and established presence suggest that clear pathways for advancement exist for high-performing individuals.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves interaction with a diverse range of individuals.

Office Location(s): The specific store is located at St. Augustine-310 C B L Dr, St. Augustine, FL. This location serves the local community and surrounding areas.

Workspace Context:

• Retail Floor: A significant portion of the role involves being on the retail floor, assisting customers, and maintaining displays. This requires stamina and the ability to navigate a busy environment.

• Frame Shop: Dedicated space for custom framing production. This area contains specialized equipment and materials, including glass cutters and heat presses, necessitating adherence to safety protocols.

• Stock Room: Occasional work in stock rooms for inventory management and stocking, which may not always be climate-controlled, requiring adaptability.

Work Schedule:

• Flexible Hours: The position is part-time, requiring flexibility to work nights, weekends, and early mornings based on store operating hours and business needs. This schedule is typical for retail roles and allows for accommodating various customer traffic patterns.

📝 Enhancement Note: The work environment is typical for a retail setting, requiring adaptability to different tasks and areas within the store. The frame shop itself presents a unique, specialized workspace within the broader retail context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or online application review to assess basic qualifications and interest.

• In-Person Interview: This will be the primary stage, likely involving a store manager or department lead. Expect questions focused on:

  • Customer Service Skills: Scenarios related to handling customer inquiries, resolving complaints, and building rapport.
  • Sales Aptitude: Questions about your approach to sales, upselling, and meeting targets. Be prepared to discuss your understanding of "Elevated ABC Deliver."
  • Operational Understanding: How you approach tasks like merchandising, inventory, and following procedures.
  • Technical Aptitude: Your comfort level with learning new equipment and processes (framing equipment, POS).
  • Teamwork & Culture Fit: How you collaborate with others and align with Michaels' values.

• Practical Assessment (Potential): While not explicitly stated, there might be a brief demonstration of measuring skills or a discussion about your approach to a framing design problem.

• Final Interview/Offer: May involve a final discussion with higher management or HR, followed by an offer of employment.

Portfolio Review Tips:

• Focus on Experience: Since a formal portfolio may not be required, prepare to verbally present examples of your customer service, sales, and any production/craftsmanship experience. Use the STAR method to structure your responses.

• Highlight Relevant Skills: Emphasize any experience with custom orders, consultative sales, attention to detail, or working with tools and equipment.

• Demonstrate Enthusiasm: Show genuine interest in art, design, and helping customers realize their creative visions.

Challenge Preparation:

• Scenario-Based Questions: Be ready to answer hypothetical questions about customer interactions, sales challenges, and operational tasks. For example, "How would you handle a customer who is unhappy with their custom framing quote?" or "Describe a time you went above and beyond for a customer."

• Understanding "Elevated ABC Deliver": Research or ask about this methodology during the interview to understand its core principles and how it applies to framing sales.

• Readiness to Learn: Convey a strong willingness and ability to learn the technical aspects of framing and operate the necessary equipment safely and efficiently.

📝 Enhancement Note: Preparation should focus on behavioral and situational questions that assess customer service, sales ability, problem-solving, and operational awareness. Understanding the company's specific sales approach ("Elevated ABC Deliver") will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specific machinery for cutting mats, assembling frames, and potentially heat presses for sealing. Candidates will need to learn to operate these safely and proficiently.

• Glass Cutter: Essential tool for custom framing, requiring precision and skill.

• Point-of-Sale (POS) System: For processing sales, managing customer orders, and handling payments. Familiarity with retail POS systems is beneficial.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Inventory Management Systems: Likely a system for tracking stock levels, managing "SISO" (Ship-in-Store-Out) orders, and executing "Directed Replenishment."

• Sales Reporting (Basic): May involve accessing basic sales reports for custom framing to track performance against targets.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a structured approach to managing customer interactions and sales opportunities, potentially integrated within the POS or a separate sales tracking tool.

• Order Management Systems: Systems used to track custom framing orders from creation through completion and customer pickup.

📝 Enhancement Note: The technology stack is primarily focused on retail operations, sales processing, and specialized production equipment. Proficiency with POS systems is a strong asset, and a willingness to learn specialized framing tools is essential.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through personalized service and high-quality product delivery.

• Creativity & Passion: Embracing the company's mission to fuel creativity by assisting customers with their artistic and decorative projects.

• Teamwork & Respect: Collaborating effectively with fellow team members and fostering a positive, respectful work environment for all.

• Accountability & Quality: Taking ownership of tasks, ensuring accuracy in sales and production, and delivering excellent craftsmanship.

• Safety & Compliance: Adhering to all safety regulations and operational procedures to maintain a secure and efficient workplace.

Collaboration Style:

• Supportive Retail Environment: Encouraging mutual support among team members to ensure smooth store operations and exceptional customer experiences.

• Cross-Functional Communication: Open communication channels between sales, production, and management to ensure orders are processed accurately and efficiently.

• Feedback Integration: Willingness to provide and receive constructive feedback to improve individual performance and team effectiveness.

📝 Enhancement Note: Michaels emphasizes creating, celebrating, and working together. The culture likely values individuals who are passionate about crafts and creativity, enjoy interacting with people, and are committed to quality and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers, drive sales, and simultaneously complete high-quality framing orders within deadlines.

• Learning Specialized Skills: Acquiring proficiency in operating framing equipment, understanding design principles, and mastering production techniques.

• Customer Expectations Management: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex projects.

• Physical Demands: Handling the physical requirements of the job, including standing for long periods, lifting heavy items, and working with tools.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training provided for framing techniques, equipment operation, sales methodologies, and store operations.

• Product Knowledge Expansion: Continuous learning about framing materials, design trends, and art preservation techniques.

• Skill Development in Sales & Customer Service: Opportunities to hone consultative selling skills and enhance customer engagement strategies.

• Potential for Advancement: Pathways to leadership roles within the store or specialized positions within the company.

📝 Enhancement Note: The role presents opportunities to develop a unique skill set in custom framing, combined with valuable retail sales and customer service experience. Challenges are typical for hands-on retail roles but are balanced by structured training and growth potential.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you helped a customer find the perfect solution." "How would you handle an upset customer regarding a framing order?"

• Sales Approach: "What is your approach to selling a custom product like framing?" "How would you introduce the 'Elevated ABC Deliver' methodology to a customer?"

• Problem-Solving: "Imagine a customer needs a frame for a very unusual-sized artwork. How would you approach this?" "What steps would you take to ensure the quality of a framing order?"

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels?" "What do you know about our company's mission?"

• Teamwork: "Describe a time you worked effectively as part of a team." "How do you handle disagreements with colleagues?"

• Values Alignment: "How do you align with our values of creativity and customer focus?"

Portfolio Presentation Strategy:

• Verbalize Experience: Prepare to discuss specific examples of your customer interactions, sales successes, and any hands-on crafting or production experience using the STAR method.

• Showcase Design Sensibility: If you have any personal projects or examples of your creative work (even non-framing related), be ready to briefly mention them to showcase your artistic inclination.

• Demonstrate Eagerness to Learn: Convey enthusiasm for learning the technical aspects of custom framing and operating the necessary equipment.

📝 Enhancement Note: Focus on demonstrating strong customer service skills, a proactive sales attitude, an ability to learn technical skills, and a genuine interest in art and creativity. Researching "Elevated ABC Deliver" will be a significant advantage.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Tailor Your Resume: Highlight any experience in customer service, sales, retail, or hands-on craft/production work. Quantify achievements where possible (e.g., "Increased custom framing sales by X%").

• Prepare for Behavioral Questions: Practice answering questions using the STAR method, focusing on examples that demonstrate your customer service, sales, problem-solving, and teamwork skills.

• Research Michaels: Understand the company's mission, values, and products. Familiarize yourself with the custom framing services offered.

• Practice Your "Elevated ABC Deliver" Understanding: Be ready to discuss how you would engage customers using this methodology.

• Be Ready to Discuss Technical Aptitude: Express your willingness and ability to learn to operate framing equipment and tools safely and efficiently.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.