framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Novi, Michigan, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-05-28

Experience Level: 0-2 Years (Entry-Level to Junior)

Remote Status: On-site

🚀 Role Summary

• Responsible for creating custom framing solutions and building strong customer relationships through elevated sales and production techniques.

• Execute sales and production targets within the custom framing department, ensuring high-quality and timely order completion.

• Maintain store readiness by managing the ready-made frame department, SISO (Ship-in-Ship-out), and directed replenishment processes.

• Provide exceptional customer service, assisting shoppers with product location, general store navigation, and maintaining a well-merchandised and in-stock environment.

• Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

📝 Enhancement Note: This role, while titled "Framer," encompasses significant customer-facing responsibilities typical of a Sales Associate with a specialization. The emphasis on "building customer relationships" and "delivering sales and production results" indicates a blend of sales, customer service, and skilled production within the framing department. The inclusion of "elevated ABC Deliver" suggests a specific sales methodology training will be provided.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage with customers to understand their framing needs and recommend personalized solutions using the "Elevated ABC Deliver" methodology.
  • Drive sales by effectively presenting framing options, materials, and value propositions to customers.
  • Build and maintain strong customer relationships, fostering loyalty and repeat business.

• Production & Quality Assurance:

  • Accurately complete custom framing orders according to established quality standards and production timelines.
  • Operate framing equipment, including specialized tools like glass cutters and heat presses, with precision and safety.
  • Ensure all framed products meet Michaels' high standards for craftsmanship and presentation.

• Store Operations & Merchandising:

  • Maintain the visual appeal and stock levels of the ready-made frame department.
  • Execute directed replenishment and SISO processes to ensure product availability.
  • Assist in truck unload and stocking activities, adhering to established procedures and timelines.
  • Operate the cash register, handle financial transactions accurately, and adhere to cash handling standards.

• Customer Service & Store Environment:

  • Provide a positive and welcoming shopping experience for all customers.
  • Assist customers in locating products and offer solutions to their needs.
  • Maintain a safe, clean, and clutter-free store environment, including assigned areas.
  • Support company shrink and safety programs through diligent adherence to procedures.

• Teamwork & Compliance:

  • Collaborate effectively with team members to achieve store goals.

  • Adhere to all Standard Operating Procedures (SOPs) and company policies.

  • Participate in training and development opportunities to enhance skills.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct sales/customer engagement and hands-on production. The mention of "Standard Operating Procedures (SOPs)" and "company programs" underscores the importance of process adherence. "Omni channel processes" suggests potential involvement in fulfilling online orders or assisting with in-store pickup.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific certifications are not mentioned, but a strong aptitude for learning is implied.

Experience:

• Required:

  • Basic computer skills for point-of-sale (POS) and potential inventory systems.
  • Basic measuring skills for accurate framing measurements.
  • Ability to safely and effectively operate framing equipment and a glass cutter.
  • Demonstrated ability to stand for extended periods and perform physical tasks.

• Preferred:

  • Previous retail experience, ideally in a sales or customer-facing role.

Required Skills:

• Customer Service Excellence

• Basic Measuring and Calculation Skills

• Framing Equipment Operation

• Glass Cutting Proficiency

• Cash Handling and Transaction Processing

• Basic Computer Literacy

• Merchandising and Display Maintenance

• Adherence to Standard Operating Procedures (SOPs)

• Safety Awareness and Compliance

Preferred Skills:

• Custom Framing Design and Sales Experience

• Retail Sales Techniques (e.g., consultative selling)

• Inventory Management and Replenishment

• Familiarity with POS Systems

• Visual Merchandising Principles

• Knowledge of Art and Framing Materials

📝 Enhancement Note: The "0-2 Years" experience level suggests that extensive prior framing expertise may not be mandatory, but a willingness to learn and strong foundational retail/customer service skills are critical. The inclusion of "basic measuring skills" and "ability to operate framing equipment" points to a need for manual dexterity and attention to detail.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for this entry-level role, candidates demonstrating a proactive approach with visual examples of their work (e.g., personal projects, past framing work) will stand out.

• Focus on showcasing problem-solving skills related to customer needs and creative solutions.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following documented processes, such as SOPs.

• Ability to learn and execute new processes related to framing, sales, and store operations efficiently.

• Understanding of how standardized processes contribute to consistent quality and customer satisfaction.

📝 Enhancement Note: For this role, the "portfolio" is less about formal documents and more about demonstrating practical skills and a process-oriented mindset. Candidates could prepare by thinking about how they approach tasks, learn new skills, and solve problems in a structured way, drawing on any relevant past experiences.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position in Novi, Michigan, with 0-2 years of experience, the hourly wage is estimated to be between $13.00 - $17.00 USD per hour. This estimate is based on entry-level retail positions in the Detroit metropolitan area, considering the specific skills involved in custom framing and customer service.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Potential for other benefits as per company policy for part-time team members.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. The typical full-time work week is 40 hours, so part-time hours will be less.

📝 Enhancement Note: The salary estimate is based on current general retail wages in the Novi, MI area for entry-level positions, adjusted upwards slightly to reflect the specialized skills of framing. The benefits listed are directly from the provided data and are significant for a part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores across North America). This scale implies structured training programs, established operational procedures, and a significant customer base.

Founded: 1973. With a long history, Michaels has developed robust operational frameworks and a deep understanding of its market.

Team Structure:

• The role is part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Manager, or a designated Framing Department Manager/Lead).

• Collaboration will be with fellow Sales Associates, potentially specialized department leads, and management.

Methodology:

• Data Analysis: While this role may not directly perform complex data analysis, it operates within a data-informed environment. Performance metrics (sales, production) are tracked.

• Workflow Planning: Adherence to daily operational workflows, including opening/closing procedures, customer service protocols, and production schedules.

• Automation & Efficiency: Operates within a framework of established SOPs and utilizes company-provided tools and equipment designed for efficiency. The focus is on executing these processes flawlessly.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' large size and long history suggest a stable, process-driven environment. The culture likely emphasizes customer experience, creativity, and operational efficiency. The mention of "fueling the joy of creativity and celebration" points to a positive and engaging work atmosphere.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to junior role within the retail operations framework, specifically focused on a specialized department (Custom Framing). It requires the execution of defined processes and customer interaction skills.

Reporting Structure: Directly reports to store management, likely a Framing Department Lead or an Assistant Store Manager, who in turn reports to the Store Manager.

Operations Impact: The Framer plays a crucial role in driving revenue through custom framing sales and ensuring customer satisfaction, which directly impacts the store's overall performance and reputation. Positive customer interactions and quality product delivery contribute to repeat business and brand loyalty.

Growth Opportunities:

• Operations Skill Advancement: Progression to a Framing Department Lead or Specialist role, involving more responsibility for training, inventory management, and potentially design consultation.

• Retail Management Path: Opportunity to move into Assistant Store Manager or Store Manager roles through demonstrated leadership, sales acumen, and operational proficiency.

• Cross-Departmental Experience: Potential to gain experience in other store departments, broadening retail operations knowledge.

• Training & Development: Access to company-provided training on sales techniques, product knowledge, and operational procedures.

📝 Enhancement Note: For an entry-level role, the primary growth path would be within the store's operational hierarchy. Demonstrating strong customer service, sales ability, and adherence to operational standards are key to advancement.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic.

Office Location(s): Novi, Michigan (specifically 43635 W Oaks Dr). This location is in a retail plaza area.

Workspace Context:

• Primarily operates within the retail sales floor and the dedicated custom framing shop area.

• The framing shop environment includes specialized equipment like a glass cutter and heat press, requiring attention to safety protocols.

• Some stock rooms may not be climate-controlled, and outdoor work might be required for tasks like retrieving shopping carts or unloading trucks.

• Opportunities for interaction with a diverse customer base and a team of retail professionals.

Work Schedule: Part-time, with hours that may include nights, weekends, and early mornings. Flexibility is often required in retail roles to cover business needs.

📝 Enhancement Note: The work environment is typical of a busy retail store, emphasizing customer interaction and hands-on tasks. Safety and maintaining a professional appearance are likely key expectations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.

• In-Person Interview: Expect a one-on-one interview with the store manager or department lead. This will likely cover:

  • Behavioral questions assessing customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational questions assessing how you would handle specific scenarios (e.g., "How would you approach a customer looking for framing advice?").
  • Questions about your interest in Michaels and the framing role.

• Skills Assessment (Informal): You may be asked to demonstrate basic measuring skills or discuss your understanding of using tools.

• Onboarding & Training: If hired, comprehensive training on framing processes, sales techniques, and store operations will be provided.

Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss any relevant experience:
  • Case Studies (Informal): Think of situations where you successfully helped a customer find a solution, improved a process in a previous role, or demonstrated attention to detail.
  • Skill Demonstration: Be ready to talk about how you approach learning new skills, your comfort level with tools, and your attention to detail.
  • Customer Service Examples: Highlight instances where you went above and beyond for a customer.

Challenge Preparation:

• Problem-Solving: Be ready for scenarios related to customer issues, product availability, or production deadlines.

• Sales Scenarios: Practice how you would approach a customer, identify their needs, and recommend a solution.

• Process Adherence: Emphasize your ability to follow instructions and SOPs carefully.

📝 Enhancement Note: For an entry-level role like this, the interview process will likely focus more on assessing soft skills, attitude, and trainability rather than extensive prior experience. Demonstrating enthusiasm for creativity and customer service will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard framing tools, including mat cutters, saws, jointers, and potentially specialized machinery.

• Glass Cutter: Essential for precise glass sizing.

• Heat Press: For specific framing applications.

• Measuring Tools: Tape measures, rulers, and possibly specialized framing measurement devices.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing sales data, and potentially inventory lookups.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and possibly processing SISO orders.

CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a customer-centric approach that may leverage basic CRM functionalities within the POS system to track customer preferences or sales history.

• Order Management Systems: For tracking custom framing orders from creation to completion.

📝 Enhancement Note: The technology stack is practical and focused on the core functions of retail sales and custom framing production. Proficiency with basic computer skills and a willingness to learn specialized equipment are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Fostering a positive environment where creativity is encouraged and celebrated.

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships.

• Quality & Craftsmanship: Commitment to delivering high-quality products and services.

• Teamwork & Respect: Working collaboratively, accepting others, and maintaining a positive, respectful demeanor.

• Efficiency & Compliance: Adhering to SOPs and company programs for operational excellence and safety.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to ensure a smooth customer experience and efficient store operations.

• Process Review: A culture that values following established procedures for consistency and quality.

• Knowledge Sharing: Encouraging team members to share best practices and support each other in achieving store goals.

📝 Enhancement Note: Michaels emphasizes a culture that balances creative expression with operational discipline. The values promote a supportive and customer-centric work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales efforts while also meeting production demands for custom framing orders.

• Learning New Skills: Quickly acquiring proficiency with framing equipment, materials, and the specific sales methodology.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex projects.

• Physical Demands: The role requires physical stamina for standing, lifting, and working with materials.

Learning & Development Opportunities:

• Framing Techniques: Comprehensive training on custom framing processes, materials, and design principles.

• Sales & Customer Service: Development in consultative selling, customer engagement, and problem-solving.

• Retail Operations: Exposure to various aspects of retail management, inventory control, and visual merchandising.

• Career Advancement: Structured paths for growth into leadership roles within Michaels stores.

📝 Enhancement Note: The challenges are typical of a specialized retail role that blends customer service, sales, and technical production. The company provides training to help overcome these challenges and foster growth.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you prioritize tasks if you had multiple custom framing orders to complete and a customer needed immediate assistance?" (Focus on time management, customer service, and process adherence).

• Company & Culture: "What interests you about Michaels and specifically about working in the custom framing department?" (Show enthusiasm for creativity, art, and customer interaction). "How do you ensure you provide excellent customer service?" (Highlight active listening, problem-solving, and a positive attitude).

• Portfolio Presentation: "Describe a time you had to learn a new skill quickly. How did you approach it?" (Demonstrate learning agility and a proactive approach). "If a customer was unsure about their framing choice, how would you guide them?" (Focus on consultative selling and understanding customer needs).

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"

• "How do you handle working in a fast-paced retail environment?"

Portfolio Presentation Strategy:

• Behavioral Examples: Prepare specific examples from past work, school, or personal projects that demonstrate:

  • Attention to detail.
  • Problem-solving abilities.
  • Customer interaction skills.
  • Ability to follow instructions and learn new processes.
  • Teamwork and collaboration.

• Enthusiasm for Craft: Express genuine interest in art, design, and helping customers bring their creative visions to life through framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating a positive attitude, strong customer service orientation, willingness to learn, and attention to detail, which are critical for this role.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Use keywords like "customer service," "sales associate," "production," "detail-oriented," and "team player."

• Portfolio Preparation (Conceptual): While not a formal portfolio, be ready to speak about specific examples of your customer service skills, problem-solving abilities, and any experience with hands-on work or detailed tasks.

• Interview Preparation: Practice answering common retail interview questions, focusing on behavioral and situational responses. Be prepared to discuss your interest in Michaels and the framing role.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly regarding custom framing. Understand their commitment to customer experience and creativity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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