Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Miami-8354 S Dixie Hwy, Miami, FL, United States

Job Type: Part Time

Category: Retail Operations / Merchandising

Date Posted: 2026-09-04

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales by providing expert custom framing solutions and personalized design consultations.

• Maintain exceptional store standards through effective merchandising, inventory management, and a safe, clutter-free environment.

• Execute all operational tasks, including cash handling, truck unloading, and assisting with omni-channel processes, to ensure seamless store functioning.

• Foster positive customer relationships by delivering friendly service, assisting with product location, and offering tailored solutions.

• Uphold company policies, Standard Operating Procedures (SOPs), and safety programs to ensure compliance and operational excellence.

📝 Enhancement Note: This role is fundamentally customer-facing with a strong emphasis on sales and service within a specialized retail environment. While not a traditional "Revenue Operations" or "Sales Operations" role focused on B2B SaaS or enterprise sales processes, the core principles of driving revenue through customer interaction, managing operational workflows (framing production), and maintaining store efficiency are directly applicable to operational excellence within a retail context. The "Framer" title implies a specialized skill set in custom design and production, requiring attention to detail and quality control.

📈 Primary Responsibilities

• Customer Consultation & Design: Engage customers to understand their framing needs for art and other items, offering expert design advice, material selection, and innovative framing solutions to create a memorable customer experience.

• Sales Execution & Production: Achieve sales and production targets by effectively selling custom framing services and completing framing orders with a high degree of quality and within established timelines.

• Merchandising & Inventory Management: Maintain the ready-made frame department, SISO (Ship-from-Store), and Directed Replenishment stock levels to ensure product availability and visual appeal.

• Store Operations & Support: Assist with the truck un-load and stocking processes, ensuring adherence to company standards and efficient inventory management. Operate the cash register and execute cash handling procedures accurately and according to standards.

• Customer Service Excellence: Provide friendly and helpful customer service, assisting customers in locating products, offering solutions, and ensuring a positive shopping experience in all store areas.

• Process Adherence & Compliance: Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements, and execute company policies and standards consistently.

• Safety & Loss Prevention: Support and participate in shrink and safety programs, maintaining a safe and secure work environment for both team members and customers.

• Team Collaboration: Interact positively and respectfully with colleagues, remaining productive and helpful, especially in challenging situations, and contributing to a collaborative team environment that upholds organizational values.

• Omni-Channel Support: Assist with various omni-channel processes to support a seamless customer experience across online and in-store channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, specialized production, and general retail operations. For operations professionals, understanding how to manage production workflows (custom framing orders), optimize inventory within a specific department, and contribute to overall store efficiency are key takeaways. The emphasis on "Elevated ABC Deliver" suggests a structured sales methodology focused on customer relationship building.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience:

• 0-2 years of experience in a customer-facing role.

• Experience in retail environments is preferred.

• Experience in sales or selling products/services directly to customers is preferred. Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic computer applications for order entry, and potentially inventory management software.

• Basic Measuring Skills: Accurate and precise measurement capabilities essential for custom framing projects.

• Framing Equipment Operation: Ability to safely and effectively operate framing equipment and a glass cutter.

• Customer Service: Exceptional interpersonal and communication skills to build rapport, understand customer needs, and provide solutions.

• Sales Acumen: Ability to engage customers, identify needs, and present appropriate framing solutions to drive sales.

• Attention to Detail: Crucial for accurate order taking, production, and quality control in custom framing.

• Teamwork & Collaboration: Ability to work effectively with team members and contribute to a positive store atmosphere.

Preferred Skills:

• Custom Framing Expertise: Prior experience or demonstrated aptitude in custom framing design and production.

• Retail Sales Experience: Proven track record in retail sales, particularly in specialty or design-oriented retail.

• Visual Merchandising: Understanding of how to present products effectively in a retail setting.

• Inventory Management Basics: Familiarity with stock rotation, replenishment, and maintaining organized inventory.

• Art & Design Appreciation: A genuine interest or understanding of art, decor, and design principles can enhance customer consultations.

📝 Enhancement Note: While this role is entry-level, the "required skills" like operating framing equipment and glass cutters are highly specific. For operations professionals, this highlights the importance of technical proficiency in specialized areas. The "preferred skills" point to valuable experience that can be leveraged in a retail operations context, such as visual merchandising and inventory management.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Process Documentation Examples: Showcase examples of documented processes for tasks like order intake, production workflow, or customer issue resolution, demonstrating a structured approach to operations.

• Quality Control Standards: Provide evidence of how quality is maintained in previous roles, perhaps through examples of error reduction or adherence to specific production standards.

• System Utilization Showcase: If applicable, highlight any experience with retail POS systems, inventory management software, or CRM tools, detailing how these systems were used to improve efficiency or customer experience.

• Customer Interaction Case Studies: Briefly describe scenarios where you successfully resolved customer issues or exceeded customer expectations through effective service and problem-solving.

Process Documentation:

• Workflow Design & Optimization: While this role is more about executing established workflows, demonstrating an understanding of how custom framing orders move from consultation to completion, and identifying potential efficiencies, is valuable.

• Implementation & Automation: Showcase any experience with implementing new procedures or using tools to streamline tasks, even in a basic retail setting. For example, organizing stockroom procedures or optimizing checkout flow.

• Measurement & Analysis: Illustrate how you contributed to team or store goals through your work, even if it's through metrics like sales targets met, order accuracy, or customer satisfaction scores.

📝 Enhancement Note: For an entry-level retail role, a formal "portfolio" isn't typically expected. However, candidates can prepare by thinking about specific examples that demonstrate their skills. For operations professionals, this section translates to preparing to discuss past projects where they optimized processes, managed systems, or improved operational metrics. Framing this as "preparedness to discuss examples" is more appropriate than requiring a formal submission.

💵 Compensation & Benefits

Salary Range:

Based on industry standards for part-time retail framing positions in the Miami, Florida area, and considering the entry-level experience requirement, a competitive hourly wage would likely range from $14.00 to $18.00 per hour. This estimate is derived from analyzing typical retail associate compensation in major metropolitan areas, factoring in the specialized skill set for framing, and considering the cost of living in South Florida.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical Coverage: Health insurance options available for eligible team members.

• Dental Coverage: Dental insurance plans to support oral health.

• Vision Coverage: Vision insurance for eye care needs.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for commuting to work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members pursuing adoption.

• Employee Discounts: Significant discounts on Michaels products and services, enhancing personal creativity and savings.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours:

This is a part-time position. Typical working hours will involve a flexible schedule, including nights, weekends, and early mornings, to meet store operational needs and customer demand. The role is expected to average around 20-30 hours per week, with potential for increased hours during peak seasons.

📝 Enhancement Note: The salary range is an estimation based on market data for similar roles in the specified location. Benefits are listed as provided in the input, with an emphasis on their value to retail associates. The "working hours" are clarified to reflect the part-time nature and the typical demands of a retail environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, serving a broad customer base interested in DIY projects, home decor, and creative pursuits.

Company Size: Large (over 10,000 employees globally, with over 1,300 stores in North America). This signifies a well-established corporate structure with established operational processes and career pathways.

Founded: 1973. With a long history, Michaels has built a strong brand presence and a deep understanding of its market.

Team Structure:

• Store-Level Operations: The Framer will be part of a store team led by a Store Manager, Assistant Store Manager, and potentially department leads (e.g., Framing Department Manager, if applicable). The team structure is hierarchical and focused on executing daily retail operations.

• Cross-Functional Collaboration: While primarily working within the store, the role involves interaction with various store functions, including sales associates, cashiers, and potentially stockroom personnel. Collaboration also extends to supporting omni-channel processes, requiring coordination with online fulfillment teams.

• Departmental Focus: The Framer will likely operate within or closely with the custom framing department, requiring specialized knowledge and collaboration with other framing specialists or associates trained in that area.

Methodology:

• Customer-Centric Approach: The company emphasizes a customer-first mentality, focusing on building relationships and providing solutions ("Elevated ABC Deliver").

• Process-Driven Execution: Adherence to Standard Operating Procedures (SOPs) is critical for ensuring consistency, compliance, and efficiency across all stores.

• Data-Informed Merchandising: While not explicitly detailed for the Framer role, retail operations generally rely on sales data, inventory levels, and customer traffic to inform merchandising and stock decisions.

• Efficiency & Safety Focus: The operational methodology includes supporting shrink and safety programs, highlighting a commitment to operational integrity and team member well-being.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is tailored to reflect a large retail organization. For operations professionals, understanding the scale of Michaels implies standardized processes, significant data flows (sales, inventory), and potential for leveraging technology across many locations. The emphasis on SOPs is a key indicator of structured operational management.

📈 Career & Growth Analysis

Operations Career Level: This "Framer" role is positioned at an Entry-Level to Junior Associate level within the retail operations framework. It focuses on specialized execution of tasks within the custom framing department and general store support, rather than strategic operational planning or management. The responsibilities involve direct customer interaction, production, and adherence to established procedures.

Reporting Structure: The Framer typically reports directly to a Store Manager, Assistant Store Manager, or a designated Framing Department Lead. This structure is common in retail environments, ensuring direct supervision and guidance on daily tasks and performance.

Operations Impact: The Framer's impact on revenue is direct through sales of custom framing services and indirect through contributing to overall store sales, customer satisfaction, and operational efficiency. By providing quality custom framing and excellent customer service, they enhance customer loyalty and drive repeat business, which is critical for a specialty retail segment. Efficient production and adherence to standards also minimize waste and operational costs.

Growth Opportunities:

• Specialization Advancement: Opportunity to become a senior framer or framing specialist, taking on more complex projects or training new team members.

• Retail Management Track: Potential to move into supervisory roles within the store (e.g., Key Holder, Assistant Manager) by demonstrating leadership, operational proficiency, and sales success across various store functions.

• Cross-Departmental Skill Development: Gaining experience in other store areas (e.g., visual merchandising, inventory management) can broaden skill sets for future retail operations roles.

• Corporate Operations Roles: While less direct, exceptional performance and demonstrated aptitude in process improvement or management could potentially lead to opportunities in regional or corporate operations roles within Michaels, focusing on areas like inventory planning, visual merchandising strategy, or operational training.

📝 Enhancement Note: This analysis frames the "Framer" role within a broader retail operations career path. For operations professionals, it highlights how specialized execution roles contribute to overall business objectives and how skills developed can be transferable to more strategic operations positions. The emphasis on "process improvement" and "operational proficiency" connects this role to core operations competencies.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is a customer-facing retail store, which is a dynamic and interactive space.

Office Location(s): The specific location is 8354 S Dixie Hwy, Miami, FL. This is a physical retail store environment accessible to the public.

Workspace Context:

• Customer Interaction Hub: The main workspace involves direct interaction with customers in the sales floor and the custom framing area, requiring excellent communication and service skills.

• Production Area: The framing shop includes specialized equipment like a glass cutter and heat press, requiring a focus on safety and precision. This area may have specific environmental controls or limitations.

• Stockroom & Back Areas: Portions of the work may involve stockrooms or areas dedicated to inventory and truck unloading, which may not always be climate-controlled.

• Team Collaboration Space: The store operates as a team environment where collaboration and mutual support are essential for daily operations and customer service.

Work Schedule: The work schedule is flexible and includes nights, weekends, and early mornings. This is typical for retail operations to cover store hours and customer demand. While on-site, team members are expected to be present and engaged during their scheduled shifts.

📝 Enhancement Note: The work environment description emphasizes the practical realities of a retail store. For operations professionals, understanding the physical demands, the need for adaptability in a public space, and the importance of safety protocols in specialized production areas (like the frame shop) is crucial.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Store Interview: A face-to-face interview at the store location, often with the Store Manager or Assistant Store Manager. This will focus on customer service skills, retail experience, and behavioral questions.

• Skills Assessment (Practical): Candidates may be asked to demonstrate basic measuring skills or discuss how they would approach a customer consultation for framing.

• Team Interaction: Potential for informal interaction with other team members to assess cultural fit.

• Offer & Onboarding: Successful candidates will receive an offer and proceed through onboarding, including background checks and orientation.

Portfolio Review Tips:

• Focus on Transferable Skills: Since a formal portfolio isn't standard for this role, be prepared to discuss specific examples from previous work or academic experiences that demonstrate:

  • Customer Service Excellence: Situations where you went above and beyond for a customer.
  • Problem-Solving: How you handled a difficult customer situation or resolved an operational issue.
  • Attention to Detail: Examples of tasks requiring precision and accuracy.
  • Teamwork: Contributions to team success or collaborative projects.
  • Adaptability: How you handled changing priorities or learned new skills quickly.

• Framing/Design Aptitude: If you have any experience or personal projects related to art, design, or crafting, be ready to briefly mention them to showcase relevant interests.

• Process Thinking: Frame your experiences in terms of processes you followed or improved, even in basic ways (e.g., organizing stock, streamlining checkout).

Challenge Preparation:

• Customer Scenario Questions: Be ready to answer hypothetical questions like: "How would you help a customer who is unsure about framing options for a valuable piece of art?" or "What would you do if a customer was unhappy with their finished frame?"

• Behavioral Questions: Prepare examples using the STAR method (Situation, Task, Action, Result) for questions such as: "Tell me about a time you had to work with a difficult colleague," or "Describe a time you had to learn a new skill quickly."

• Company Knowledge: Research Michaels' mission, values, and current promotions to show genuine interest. Understand their focus on creativity and customer experience.

📝 Enhancement Note: This section provides practical advice for candidates, translating the standard interview process into actionable steps relevant to a retail operations role. The emphasis on "transferable skills" and "process thinking" helps operations professionals frame their experience effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Michaels likely uses a proprietary or industry-standard POS system for processing transactions, managing customer orders, and potentially tracking inventory. Proficiency in operating such systems is essential.

• Framing Equipment: Specific tools for cutting mats and glass, assembling frames, and potentially heat presses for mounting. Safe and precise operation is key.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for accurate measurements.

Analytics & Reporting:

• Sales Reports: Access to daily, weekly, or monthly sales data for the framing department and the store overall, often generated by the POS system.

• Inventory Management Systems: Tools used to track stock levels of frames, mats, glass, and supplies, ensuring availability and minimizing overstock or stockouts.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: The POS system may have basic CRM features for tracking customer purchase history and contact information to facilitate repeat business and personalized service.

• Order Management System: A system (potentially integrated with POS) to track custom framing orders from placement through production to completion.

📝 Enhancement Note: This section details the operational technology relevant to a retail environment. For operations professionals, understanding how these systems integrate and contribute to efficiency, sales, and customer satisfaction is crucial, even if the specific software names are proprietary.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A primary value is prioritizing the customer experience, ensuring satisfaction through personalized service and creative solutions.

• Creativity & Passion: Encouraging a passion for arts, crafts, and creativity, which translates into better customer engagement and product understanding.

• Teamwork & Respect: Fostering a collaborative environment where team members support each other, treat each other with respect, and work towards common store goals.

• Integrity & Accountability: Upholding company policies, ethical standards, and taking responsibility for individual and team performance, including safety and shrink prevention.

• Efficiency & Quality: Striving for efficient execution of tasks while maintaining high standards of quality in products and services, particularly in custom framing.

Collaboration Style:

• Supportive & Service-Oriented: Team members are expected to assist each other in serving customers and completing tasks, especially during busy periods.

• Process-Driven Communication: Communication often revolves around operational needs, customer requests, and task delegation, adhering to established procedures.

• Feedback Exchange: A culture that encourages constructive feedback to improve individual performance and team operations, particularly in areas like customer service and production quality.

• Shared Responsibility: While roles are defined, there's a shared responsibility for the overall success of the store, including maintaining its appearance, stock levels, and customer satisfaction.

📝 Enhancement Note: This section translates the company's stated values into actionable cultural elements relevant to an operations role. For candidates, understanding these values helps in aligning their own approach and demonstrating cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while also meeting production deadlines for custom framing orders requires strong time management and prioritization skills.

• Customer Expectations Management: Art and framing are subjective; managing diverse customer expectations regarding design, cost, and turnaround time can be challenging.

• Maintaining Quality Standards: Consistently delivering high-quality custom framing amidst varying order complexities and potential time pressures.

• Adapting to Retail Dynamics: Navigating the fast-paced and sometimes unpredictable nature of a retail environment, including fluctuating customer traffic and unexpected operational demands.

• Learning Specialized Skills: Quickly mastering the operation of framing equipment and developing design consultation skills.

Learning & Development Opportunities:

• Framing Craftsmanship: Intensive on-the-job training in custom framing techniques, design principles, and material knowledge.

• Sales & Customer Service Skills: Development in consultative selling, relationship building, and handling customer inquiries and complaints effectively.

• Retail Operations Fundamentals: Gaining practical experience in merchandising, inventory control, cash handling, and store upkeep.

• Potential for Leadership: Opportunities to grow into roles with greater responsibility, such as key holder or department supervisor, by demonstrating proficiency and leadership potential.

• Access to Company Resources: Utilizing Michaels' training programs, employee discounts, and potentially tuition assistance for further education.

📝 Enhancement Note: This section provides a realistic outlook on the challenges inherent in the role and outlines the development pathways available. For operations professionals, recognizing these challenges and understanding growth opportunities helps in assessing career fit and potential.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you had to handle a difficult customer. What was the situation, and how did you resolve it?" (Focus on empathy, problem-solving, and de-escalation.)

• Sales Approach: "How would you approach a customer who seems hesitant about the cost of custom framing?" (Focus on value proposition, understanding their needs, and offering alternatives.)

• Process Improvement (Basic): "If you noticed a bottleneck in the framing order process, how might you suggest improving it?" (Focus on observation, logical thinking, and clear communication of ideas.)

• Teamwork & Collaboration: "Tell me about a time you had to work closely with a colleague to achieve a goal." (Focus on communication, shared responsibility, and positive contribution.)

Company & Culture Questions:

• Company Mission: "What does 'fueling the joy of creativity and celebration' mean to you?" (Connect to personal values or past experiences.)

• Role Understanding: "What interests you most about the Framer role and working at Michaels?" (Show genuine enthusiasm for the craft, customer interaction, or company.)

• Cultural Fit: "How do you contribute to a positive team environment?" (Highlight teamwork, respect, and proactive support.)

Portfolio Presentation Strategy:

• Prepare Specific Examples: For behavioral questions, have 2-3 concise examples ready that showcase your skills in customer service, problem-solving, attention to detail, and teamwork. Use the STAR method.

• Highlight Relevant Experience: If you have any experience with art, design, crafting, or even meticulous tasks in previous jobs, be ready to mention it.

• Demonstrate Enthusiasm for Framing: Express genuine interest in the craft of custom framing and the opportunity to help customers preserve and display their cherished items.

• Showcase Operational Awareness: Even in an entry-level context, framing your experience in terms of processes, efficiency, and customer satisfaction demonstrates operational thinking.

📝 Enhancement Note: These interview questions and preparation tips are tailored to a retail operations role with a specialized function, guiding candidates on how to articulate their skills and align with the company's values.

---

To apply for this operations-aligned retail position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Ensure your resume clearly highlights any customer service, sales, or detail-oriented experience. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per day," "Maintained 98% order accuracy").

• Portfolio Preparation (Mental): Mentally prepare specific examples using the STAR method to answer behavioral and situational interview questions, focusing on customer service, problem-solving, attention to detail, and teamwork.

• Company Research: Review Michaels' mission, values, and recent initiatives. Understand their commitment to creativity and customer experience to articulate your alignment during the interview.

• Skills Demonstration: Be prepared to discuss your basic computer and measuring skills, and express confidence in learning to operate framing equipment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.