Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Nashville-719 Thompson Ln, Nashville, Tennessee, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service / Sales

Date Posted: 2026-06-23

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing exceptional customer service within a retail environment, specifically focusing on the custom framing department.

• Key responsibilities include building customer relationships, understanding their needs, and translating those into custom framing solutions, driving sales within the department.

• The position requires meticulous attention to detail in completing framing orders to high-quality standards and within production timelines.

• Maintaining the visual presentation and stock levels of the ready-made frame department and other assigned areas is crucial for an optimal shopping experience.

• This role is integral to the overall store operations, contributing to shrink and safety programs, and ensuring a positive shopping environment for all customers.

📝 Enhancement Note: While the title is "Framer," the responsibilities clearly indicate a hybrid role encompassing sales, customer service, and operational duties within a specialized retail department. The emphasis on "building customer relationships" and "driving sales" suggests a proactive, consultative sales approach rather than purely transactional framing.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage with customers to understand their framing needs and preferences, providing expert design consultation.
  • Utilize the "Elevated ABC Deliver" methodology to build strong customer relationships and drive custom framing sales.
  • Achieve and exceed personal sales and production targets for the framing department.

• Order Fulfillment & Quality Control:

  • Accurately measure, cut, assemble, and finish custom framing orders according to established Standard Operating Procedures (SOPs) and quality standards.
  • Ensure all framing orders are completed on time and meet the highest quality benchmarks for customer satisfaction.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the visual appeal and organization of the ready-made frame department, ensuring products are attractively displayed and accurately priced.
  • Manage inventory for framing materials and ready-made frames, assisting with SISO (Single Item, Single Order) and Directed Replenishment processes.
  • Contribute to general store maintenance, ensuring a safe, clean, and clutter-free environment for customers and staff.
  • Participate actively in truck un-load and stocking processes, adhering to established standards and timelines.

• Customer Service & Cash Handling:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions to their needs.
  • Operate the cash register accurately, executing all cash handling procedures to company standards.
  • Support Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

• Teamwork & Compliance:

  • Adhere strictly to all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

  • Uphold company policies and standards in all aspects of the job.

  • Interact positively and respectfully with colleagues, promoting a collaborative and inclusive work environment.

  • Act as a role model by projecting a positive image and embodying the organization's vision and values.

  • Support company-wide shrink and safety programs to minimize loss and ensure a secure workplace.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills and broader retail operational duties. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a sales-driven approach where consultative selling of framing solutions is a primary function, going beyond simple order-taking.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred; formal training in art, design, or a related field is a plus. Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience in custom framing, art installation, or a related craft is highly desirable. Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic computer applications for order entry, and potentially email communication.

• Measuring Skills: Accurate measurement capabilities are essential for custom framing orders.

• Framing Equipment Operation: Ability to safely and effectively operate framing equipment, including glass cutters and potentially heat presses.

• Customer Service Excellence: Demonstrated ability to build rapport, understand customer needs, and provide solutions in a retail setting.

• Sales Acumen: Aptitude for consultative selling, identifying customer needs, and recommending appropriate framing solutions to drive sales.

• Attention to Detail: Meticulousness in order taking, production, and quality checks to ensure accuracy and customer satisfaction.

• Physical Stamina: Ability to stand for extended periods, lift and carry heavy boxes and frames (up to a specified weight, e.g., 25-50 lbs), and use ladders for high shelving.

Preferred Skills:

• Retail Sales Experience: Proven track record of meeting or exceeding sales targets in a retail environment.

• Art/Design Knowledge: Familiarity with art styles, matting techniques, and framing aesthetics to better advise customers.

• Inventory Management: Basic understanding of stock rotation, replenishment, and visual merchandising principles.

• Cash Handling Proficiency: Experience operating a cash register and handling financial transactions accurately.

• Omni-channel Fulfillment: Familiarity with processes like BOPIS or ship-from-store.

📝 Enhancement Note: The requirements emphasize foundational skills in measurement and equipment operation, coupled with strong interpersonal and sales abilities. The "0-2 years" experience level suggests that while prior framing experience is a plus, a strong aptitude for sales and customer service, along with a willingness to learn, is highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for an entry-level position, candidates are encouraged to showcase any relevant work samples, such as examples of framing projects they have completed (personal or professional).

• Demonstrations of problem-solving skills related to unique framing challenges or customer requests.

• Examples of how they have contributed to sales or customer satisfaction in previous roles.

• Evidence of understanding and adherence to operational processes and standards. Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with following Standard Operating Procedures (SOPs) for order taking, production, and customer service.

• Ability to articulate how they would approach documenting or improving a simple process, such as a customer consultation workflow or a framing production step.

• Familiarity with systems like Point-of-Sale (POS) and basic inventory management tools.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is less critical than demonstrating an understanding of process and a willingness to learn. The emphasis is on the candidate's ability to articulate their thought process regarding customer interaction, sales, and operational procedures.

💵 Compensation & Benefits

Salary Range:

• As a PART_TIME position, the hourly wage is expected to be competitive within the retail industry for an entry-level role in Nashville, Tennessee. Based on industry benchmarks for similar retail positions in the Nashville area, a range of $12.00 - $16.00 per hour is estimated. This range can vary based on experience and specific performance during the interview process. Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options are available, often with varying levels of coverage and contribution based on employment status (full-time vs. part-time).

• Paid Time Off (PTO): Accrued PTO for eligible team members, which can be used for vacation, sick leave, or personal days.

• Employee Discounts: Significant discounts on Michaels products and services, a key perk for creative individuals.

• Tuition Assistance: Support for continuing education and professional development.

• Retirement Savings Plan: Options for 401(k) or similar plans may be available.

• Other Perks: Potential for bonuses based on store performance, employee recognition programs, and opportunities for advancement.

Working Hours:

• This is a PART_TIME position, with expected hours likely ranging from 15-30 hours per week.

• Working hours will include nights, weekends, and potentially early mornings, aligning with retail operating schedules.

• Flexibility in scheduling is often required to meet business needs, especially during peak seasons.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar retail roles in Nashville, TN, considering the entry-level nature and part-time status. Benefits are detailed based on the information provided in the company description, with specifics often depending on the employee's status and hours worked.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail / Specialty Retail. Michaels operates as a leading retailer in the arts and crafts sector, offering a wide array of supplies for creative projects, hobbies, and home décor.

Company Size: Large (Over 10,000 employees). Michaels is a significant employer with a substantial retail footprint across North America.

Founded: 1973. With a long history, Michaels has established a strong brand presence and deep understanding of its customer base.

Team Structure:

• Store Level: The Framer will be part of a store team that typically includes a Store Manager, Assistant Store Managers, Key Holders, Sales Associates, and potentially specialized roles like a Custom Framing Specialist.

• Reporting: The Framer will likely report directly to the Custom Framing Manager or a designated Sales Floor Supervisor/Assistant Manager, who oversees daily operations and staff performance.

• Cross-functional Collaboration: While the primary focus is the framing department, the Framer will collaborate with all store team members to ensure seamless customer service, efficient stocking, and adherence to overall store standards. This includes assisting with general sales floor duties and operational tasks.

Methodology:

• Customer-Centric Approach: The company emphasizes a customer-first philosophy, focusing on building relationships and providing solutions, particularly evident in the framing department's consultative sales model.

• Process Adherence: A strong reliance on Standard Operating Procedures (SOPs) ensures consistency in operations, customer service, and product quality across all locations.

• Visual Merchandising: Maintaining an appealing and well-organized store environment is a key operational strategy to drive sales and enhance the customer experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context highlights Michaels as a well-established, large-scale retailer with a strong emphasis on creativity and customer engagement. The store-level team structure implies a collaborative environment where individual contributions directly impact store performance and customer satisfaction.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations and sales spectrum. It provides foundational experience in customer service, sales techniques, operational tasks, and specialized craft skills (framing).

Reporting Structure: The Framer typically reports to a Store Manager, Assistant Manager, or a dedicated Framing Department Manager. This structure offers direct supervision and opportunities for on-the-job training and feedback.

Operations Impact: The Framer's impact is directly tied to driving sales within the custom framing department, contributing to overall store revenue. Positive customer interactions and high-quality framing services enhance customer loyalty and repeat business. Efficient execution of operational duties (stocking, merchandising) also contributes to the store's profitability and customer experience.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, design consultation skills, and proficiency with specialized equipment.

• Sales Advancement: Progress to roles with higher sales targets or commission potential, potentially within the framing department or other specialized sales areas.

• Leadership Development: Opportunities to move into supervisory roles (e.g., Key Holder, Assistant Manager) by demonstrating leadership potential, operational proficiency, and strong performance metrics.

• Cross-Training: Gain experience in various store functions, such as visual merchandising, inventory management, or customer service lead roles.

• Management Track: For high performers, a pathway to Store Management positions exists, requiring a comprehensive understanding of all store operations, team leadership, and financial management.

📝 Enhancement Note: This role serves as a solid entry point into retail operations and sales. The growth potential is clearly defined within the retail hierarchy, emphasizing skill development, sales performance, and eventual leadership opportunities.

🌐 Work Environment

Office Type: Public retail store setting. This is a customer-facing environment where the majority of time is spent on the sales floor and within the custom framing shop area.

Office Location(s): Nashville-719 Thompson Ln, Nashville, TN. This specific store location serves the local community.

Workspace Context:

• Customer Interaction: The primary workspace involves direct interaction with customers, requiring a friendly, approachable, and professional demeanor.

• Production Area: The framing shop is a specialized workspace equipped with tools and materials for creating custom frames. This area may involve working with sharp objects (glass cutters) and heat-generating equipment (heat press), requiring adherence to safety protocols.

• Store Floor: Responsibilities extend to the general sales floor for merchandising, customer assistance, and stock management.

• Climate Control: Public areas of the store are climate-controlled. Some stock rooms might not be climate-controlled. Outdoor work may be assigned for tasks like retrieving shopping carts or during truck unloading.

Work Schedule:

• Flexible scheduling is typical for part-time retail positions.

• Work hours will include nights, weekends, and potentially early mornings, essential for meeting customer demand throughout the week.

• The ability to adapt to varying shift requirements based on business needs is important.

📝 Enhancement Note: The work environment is dynamic and customer-centric, typical of a retail setting. It requires adaptability to different tasks and locations within the store, from customer consultation to production and stocking.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the application and resume to assess basic qualifications and experience.

• In-Person Interview: Typically involves a one-on-one or panel interview with the hiring manager (e.g., Store Manager or Framing Manager). This stage focuses on assessing customer service skills, sales aptitude, problem-solving abilities, and cultural fit.

• Skills Assessment: May include a practical demonstration of measuring skills, basic computer proficiency, or a role-playing scenario simulating a customer consultation for framing.

• Final Interview (if applicable): May involve meeting with a higher-level manager or a broader team discussion.

Portfolio Review Tips:

• Showcase Relevant Skills: If you have examples of framing projects, artistic creations, or customer service achievements, be prepared to briefly describe them. This could be through photos on a phone or a simple printout.

• Highlight Sales & Service: Be ready to discuss specific instances where you exceeded customer expectations or contributed to sales goals. Quantify achievements where possible (e.g., "increased framing sales by X%").

• Demonstrate Process Understanding: Articulate your approach to understanding customer needs, designing solutions, and ensuring order accuracy. Mention your ability to follow instructions and SOPs.

• Focus on Enthusiasm: Convey your passion for creativity, art, and helping customers bring their visions to life through custom framing.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions like: "A customer wants to frame a very large and heavy piece of art. What steps would you take?" or "How would you handle a customer who is unhappy with the framing quote?"

• Problem-Solving: Think about how you would approach challenges related to design choices, budget constraints, or production timelines.

• Sales Approach: Practice articulating the value proposition of custom framing and how it benefits the customer.

📝 Enhancement Note: The interview process for this role will likely be hands-on and practical, assessing both technical skills and interpersonal abilities crucial for customer-facing retail positions. Preparation should focus on demonstrating customer service excellence, sales potential, and a willingness to learn the craft of framing.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing tools including mat cutters, saws, jointers, and potentially specialized equipment like heat presses for mounting or laminating.

• Glass Cutters: Essential for precise glass sizing.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for artwork.

• Safety Equipment: Gloves, safety glasses, and potentially aprons or other protective gear.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and tracking sales data.

• Inventory Management Software: To track stock levels of framing materials, mat boards, mouldings, and ready-made frames.

• Basic Computer Applications: For email, internal communications, and potentially order entry or customer database management.

CRM & Automation:

• Customer Relationship Management (CRM) Features within POS: Capturing customer information, purchase history, and preferences to facilitate personalized service and repeat business.

• Order Management System: Tracking the status of custom framing orders from creation to completion.

• Omni-channel Platforms: Tools supporting Buy Online, Pick Up In-Store (BOPIS) or other integrated online/offline sales processes.

📝 Enhancement Note: The technology stack is primarily focused on retail operations and specialized framing tools. Proficiency with POS systems and basic computer skills are essential, while familiarity with inventory and order management systems is beneficial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Placing the customer at the center of all interactions, striving to exceed expectations with personalized service and solutions.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression, both in personal projects and in assisting customers.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing that preserves and enhances artwork.

• Teamwork & Respect: Fostering a supportive and collaborative environment where team members work together towards common goals, valuing diverse perspectives.

• Efficiency & Accountability: Striving for operational excellence through adherence to SOPs, effective time management, and taking ownership of responsibilities.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across different store functions, from sales floor assistance to stocking and operational tasks.

• Open Communication: Encouraging open dialogue and feedback to resolve issues, share best practices, and improve processes.

• Shared Goals: Working collaboratively to achieve store-wide objectives, including sales targets, customer satisfaction scores, and operational efficiency.

📝 Enhancement Note: Michaels cultivates a culture that blends a passion for creativity with a disciplined approach to retail operations. The emphasis on customer relationships, quality craftsmanship, and teamwork creates an environment where individuals can grow while contributing to a larger mission.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers, close sales, and simultaneously complete custom framing orders accurately and on schedule.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budget constraints, and framing requirements for various types of artwork.

• Physical Demands: The role involves significant standing, lifting, and manual dexterity, which can be physically demanding over time.

• Adapting to Retail Fluctuations: Navigating peak seasons, promotions, and varying customer traffic requires flexibility and efficient workflow management.

Learning & Development Opportunities:

• Framing Craft Mastery: Deepen expertise in various framing techniques, materials, and design principles through on-the-job training and potential workshops.

• Sales & Customer Service Enhancement: Develop advanced consultative selling skills and customer relationship management techniques.

• Retail Operations Proficiency: Gain comprehensive knowledge of store operations, inventory management, visual merchandising, and leadership principles.

• Career Progression: Opportunities to advance into supervisory or management roles within the store, or potentially into corporate roles within Michaels.

📝 Enhancement Note: This role offers a practical learning environment for developing both specialized craft skills and essential retail operational competencies. The challenges are typical of a customer-facing retail position with a specialized department, offering significant opportunities for skill enhancement and career advancement.

💡 Interview Preparation

Strategy Questions:

• Customer Scenario: "A customer brings in a valuable family heirloom painting and is unsure how to frame it. They have a budget in mind but are open to suggestions. How would you approach this consultation?" (Focus on active listening, understanding needs, proposing solutions, explaining value, and managing budget).

• Sales Approach: "How would you encourage a customer browsing the ready-made frames to consider a custom framing solution?" (Focus on highlighting benefits of custom framing, personalization, and expert design advice).

• Problem Solving: "You notice a discrepancy between the order ticket and the artwork dimensions. What steps would you take?" (Focus on accuracy, double-checking, communication with supervisor/customer, and SOP adherence).

Company & Culture Questions:

• "What interests you about working at Michaels, and specifically in the framing department?" (Showcase passion for creativity, art, and customer service).

• "How do you contribute to a positive team environment?" (Highlight teamwork, respect, and helpfulness).

• "How do you ensure you meet both sales targets and quality standards for your work?" (Demonstrate ability to balance competing priorities and attention to detail). Portfolio Presentation Strategy:

• Verbal Examples: Be prepared to verbally describe specific projects or customer interactions that showcase your skills in customer service, sales, problem-solving, and attention to detail.

• Visual Aids (Optional): If you have photos of framing projects or crafts you've made, have them ready to share on your phone to illustrate your capabilities.

• Focus on Process: Explain your thought process when approaching a framing project or customer request, emphasizing how you would ensure quality and customer satisfaction.

📝 Enhancement Note: Interview preparation should center on demonstrating strong customer service and sales skills, a keen eye for detail, and a genuine enthusiasm for art and creativity. Be ready to articulate your process for handling customer interactions and production tasks.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels career portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail operations." Quantify achievements whenever possible.

• Portfolio Preparation (Verbal): Mentally prepare examples of how you've provided excellent customer service, met sales goals, or handled detailed tasks accurately. Practice articulating these experiences concisely.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer engagement.

• Interview Practice: Practice answering common retail interview questions focusing on customer service, problem-solving, and teamwork. Be ready to discuss your interest in custom framing and your ability to learn new skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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