Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Delray Beach, Florida, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: August 04, 2026

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and sales support within a retail environment, specifically within the custom framing department.

• Responsibilities include building strong customer relationships, understanding their needs for art and framing solutions, and guiding them through the selection process.

• The position requires proficiency in operating framing equipment and ensuring the quality and timely delivery of custom framing orders.

• Maintaining a well-organized, safe, and visually appealing store environment is also a key aspect of this role.

📝 Enhancement Note: While the title is "Framer," the responsibilities extend into core retail operations, including customer engagement, sales, inventory management, and store maintenance, indicating a multifaceted role within the Michaels Stores framework. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer relationship management methodology.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by understanding their creative needs and providing tailored framing solutions.

• Execute the "Elevated ABC Deliver" personal designer methodology to drive sales and production results for custom framing orders.

• Complete custom framing orders with a high degree of quality, accuracy, and adherence to established timelines.

• Maintain the ready-made frame department, including SISO (Single Item, Single Order) and directed replenishment processes, to ensure product availability and visual appeal.

• Deliver friendly and efficient customer service, assisting shoppers in locating products and offering solutions to meet their needs.

• Ensure a safe, clean, and clutter-free store environment by adhering to Standard Operating Procedures (SOPs) and company programs.

• Support inventory management through participation in truck un-loading and stocking processes, adhering to established standards and budgets.

• Operate the cash register and handle cash transactions accurately and efficiently, following all cash handling procedures.

• Assist with Omni-channel processes, which may include online order fulfillment or in-store pickup.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer relationship management, production (framing), and general store operations. The mention of "SISO" and "Directed Replenishment" points to specific inventory management practices within retail.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail roles, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail or sales environment.

Required Skills:

• Basic computer skills for operating point-of-sale systems and potentially design software.

• Basic measuring skills for accurate framing order specifications.

• Ability to safely and effectively operate framing equipment.

• Proficiency in using a glass cutter.

• Ability to perform physical tasks including bending, lifting, carrying, reaching, and standing for extended periods.

• Ability to lift heavy boxes and frames.

• Capacity to work in a public retail store setting. Preferred Skills:

• Previous retail experience, demonstrating familiarity with store operations and customer interaction.

• Experience in selling products and/or services, with a proven ability to meet sales targets.

• Experience operating a heat press (mentioned in Work Environment context).

• Familiarity with art and framing principles.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections are crucial here. The required skills are foundational for the role, while preferred skills indicate areas where candidates can demonstrate a stronger fit and potentially faster ramp-up. The physical requirements are significant for a retail operations role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate their ability to:
  • Customer Solution Design: Showcase examples of how you understood a customer's need and provided a tailored solution, particularly in a creative or service-oriented context.
  • Quality Execution: Provide instances where you completed a task or project to a high standard of quality and within a specific timeframe.
  • Process Adherence: Describe situations where you successfully followed Standard Operating Procedures (SOPs) or company guidelines.
  • Sales Achievement: If applicable, quantify any sales achievements or instances where you exceeded expectations in a sales-related capacity.

Process Documentation:

• Candidates should be prepared to discuss their understanding and adherence to established processes, such as:
  • Customer Service Protocols: How they would engage with a customer, identify needs, and offer solutions.
  • Order Fulfillment Workflows: Their approach to ensuring custom framing orders are accurately processed, produced, and delivered on time.
  • Inventory Management Procedures: Understanding of stocking, replenishment, and maintaining visual standards.
  • Point-of-Sale (POS) Operations: Familiarity with transaction processing and cash handling.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is unlikely. The emphasis is on demonstrating practical skills and understanding of operational processes through examples and discussion, rather than a curated collection of work. The "Process & Systems Portfolio Requirements" section is adapted to reflect this reality by focusing on transferable skills and process understanding.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time Retail Framers in Delray Beach, Florida, with 0-2 years of experience, the estimated hourly wage typically falls between $12.00 - $16.00 per hour.

• This estimate considers the cost of living in the Delray Beach area, the retail industry's compensation benchmarks, and the entry-level nature of the position. Benefits:

• Standard Team Member Benefits:

  • Employee discounts on Michaels products.
  • Access to partner discount programs.

• Potential Benefits (Eligibility dependent):

  • 401(k) with employer match

  • Employee Assistance Program (EAP)

  • Medical, Dental, and Vision coverage

  • Telemedicine services

  • Flexible Spending Accounts (FSAs)

  • Commuter benefits

  • Tuition assistance

  • Adoption assistance

  • Various voluntary insurance options Working Hours:

• This is a part-time position.

• Work hours include nights, weekends, and early mornings, as required by business needs.

• The role involves approximately 40 hours per week, which is typical for a full-time retail position, but the "Part time" employment type suggests it could be less. The provided ai_working_hours of 40 might reflect a maximum or average rather than a guaranteed number of hours for a part-time role.

📝 Enhancement Note: Salary is estimated based on typical part-time retail associate wages in the South Florida region for roles requiring hands-on skills and customer interaction. The benefits listed are directly extracted from the provided company information, with a note on potential eligibility. The ambiguity between "Part time" and "40 hours" needs clarification from the employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Gifting)

Company Size: Large (The Michaels Companies operates over 1,300 stores in North America, indicating a significant global footprint and employee base, likely in the tens of thousands).

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The Framer will be part of the in-store retail team, working under store leadership (e.g., Store Manager, Assistant Manager, Framing Department Manager).

• They will collaborate closely with fellow sales associates and potentially other department specialists.

• Cross-functional collaboration might involve liaising with other departments for inventory or customer service needs. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions ("Elevated ABC Deliver").

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for compliance, safety, and operational efficiency.

• Data-Driven Merchandising: Use of programs like SISO and Directed Replenishment for effective inventory management and store presentation.

• Teamwork and Support: Encouragement of mutual support, positive interactions, and contribution to overall store goals.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes Michaels as a leader in arts and crafts retail, with a strong focus on creativity and customer experience. The "Team Structure" and "Methodology" sections infer typical retail operations dynamics and company values based on the provided description and industry norms.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist. This role serves as a foundational position within the retail operations of Michaels Stores, focusing on a specialized department (custom framing) while also contributing to general store operations.

Reporting Structure:

• The Framer typically reports to a Department Manager (specifically, a Framing Manager if one exists) or directly to an Assistant Store Manager or Store Manager.

• This role is part of the store's operational team, contributing to the overall success of the location. Operations Impact:

• The Framer directly impacts store revenue through custom framing sales and by contributing to overall store sales through customer service and upselling.

• They enhance the customer experience by providing expert advice and quality framing solutions, which can lead to repeat business and positive word-of-mouth.

• Efficient operations in the framing department and general store maintenance contribute to a positive shopping environment, influencing customer satisfaction and retention. Growth Opportunities:

• Specialization: Potential to become a senior framer or department expert.

• Leadership: Advancement into roles like Assistant Department Manager or Department Manager within framing or other store departments.

• Store Management: Progression to Assistant Store Manager, Store Manager, or District Manager roles with further experience and development.

• Cross-Functional Roles: Opportunities to move into corporate roles within merchandising, operations, or training, depending on skills and company needs.

📝 Enhancement Note: This analysis positions the Framer role as an entry point with clear pathways for advancement within Michaels' retail structure, emphasizing both specialization and broader operational leadership.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and involves interaction with a diverse clientele.

Office Location(s): The specific store is located at 1630 S Federal Hwy, Delray Beach, FL.

Workspace Context:

• Customer-Facing Areas: Primarily climate-controlled retail floor and the framing shop.

• Stock Rooms: May not be climate-controlled, requiring adaptability.

• Hazardous Elements: The frame shop contains a glass cutter and a heat press, necessitating adherence to strict safety protocols.

• Outdoor Work: May be required for tasks like retrieving shopping carts or during truck unloading.

• Collaborative Environment: Frequent interaction with customers and team members is expected.

Work Schedule:

• Flexible scheduling is typical for part-time retail roles, often including nights, weekends, and early mornings.

• While the provided ai_working_hours is 40, this is likely an average or maximum for a full-time equivalent, and actual part-time hours will vary based on business needs and scheduling.

📝 Enhancement Note: The work environment description provides a realistic overview of the physical demands and conditions associated with a retail framing role, highlighting both the customer-facing aspects and the operational realities of a store.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: Typically involves meeting with a hiring manager (e.g., Store Manager, Assistant Manager) at the store location.

  • Behavioral Questions: Expect questions about customer service experiences, problem-solving scenarios, teamwork, and handling difficult situations.
  • Skills Assessment: Discussion or demonstration of basic measuring, computer, and potentially framing equipment operation skills.
  • Situational Questions: Scenarios related to customer interactions, sales, and store operations.

• Potential Skills Demonstration: You might be asked to demonstrate basic measuring skills or discuss how you would approach framing a specific type of artwork.

• Final Interview/Offer: May involve a final discussion with a higher-level manager or HR representative.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, be prepared to discuss your relevant experiences and skills using the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Highlight specific examples of:

  • Excellent customer service interactions.

  • Successful sales experiences or problem-solving.

  • Instances where you demonstrated attention to detail and quality in your work.

  • How you've followed procedures or learned new skills quickly. Challenge Preparation:

• Customer Interaction Scenarios: Be ready to role-play or discuss how you would handle common customer inquiries or complaints.

• Problem-Solving: Prepare examples of how you've resolved issues independently or with guidance.

• Product Knowledge: While extensive framing knowledge isn't required initially, showing enthusiasm for learning about art, materials, and framing techniques will be beneficial.

📝 Enhancement Note: The interview process is tailored to an entry-level retail position, emphasizing customer service, basic skills, and behavioral competencies. The "Portfolio Review Tips" are adapted to reflect the lack of a formal portfolio requirement.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard tools for cutting mats, assembling frames, and finishing projects.

• Glass Cutter: Essential for precise glass cutting.

• Heat Press: May be used for specific framing applications (e.g., mounting).

• Cash Register / Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer accounts.

• Basic Computer Skills: For accessing internal systems, training modules, and potentially customer order management.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding basic sales data and inventory metrics (e.g., stock levels, sales performance) can be beneficial.

• Familiarity with systems that support "SISO" and "Directed Replenishment" is advantageous. CRM & Automation:

• Customer Relationship Management (CRM): The store's POS system likely has basic CRM functionalities for tracking customer purchases and preferences.

• Automation: While not directly designing automation, understanding how systems like POS and inventory management streamline operations is helpful.

📝 Enhancement Note: The tools listed are specific to a framing department within a retail setting, focusing on operational equipment, sales systems, and basic computing.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and providing tailored solutions is paramount.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing that meets customer expectations.