Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Woodland, California, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: May 06, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement by providing expert custom framing solutions and building lasting relationships.

• Execute sales and production targets through effective use of Elevated ABC Deliver methodologies.

• Maintain operational standards by ensuring a safe, clean, and well-merchandised retail environment.

• Process customer transactions accurately and efficiently using the cash register and adhering to cash handling protocols.

• Support overall store operations through participation in inventory management, truck unloads, and omni-channel processes.

📝 Enhancement Note: This role is situated within a retail environment, focusing on a specialized service (custom framing) that requires a blend of sales acumen, technical skill, and customer service. The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction and sales, emphasizing relationship building and solution-oriented selling. The part-time nature indicates a need for flexibility in scheduling and potentially a focus on specific operational tasks during shifts.

📈 Primary Responsibilities

• Build and nurture customer relationships by understanding their creative needs and recommending appropriate custom framing solutions.

• Achieve defined sales and production goals for the Custom Framing department through consultative selling and high-quality service delivery.

• Execute framing orders with precision, ensuring adherence to quality standards and on-time completion.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item Single Out) and Directed Replenishment processes.

• Provide exceptional customer service, assisting shoppers in locating products, offering solutions, and ensuring a positive store experience.

• Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

• Contribute to shrink reduction and safety initiatives by following established protocols and reporting potential issues.

• Foster a positive and respectful work environment by interacting constructively with colleagues and embodying company values.

• Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and budget.

• Operate the cash register, execute cash handling procedures accurately, and manage transactions according to company standards.

• Assist with omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to enhance customer convenience.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction (sales, relationship building, service) and operational execution (production, merchandising, inventory, cash handling). The emphasis on SOPs and specific processes like "Elevated ABC Deliver," "SISO," and "Directed Replenishment" indicates a structured operational framework that candidates must learn and adhere to.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong aptitude for learning and following instructions is implied, particularly for operating specialized equipment and processes.

Experience:

• 0-2 years of experience in a customer-facing retail environment is generally expected, with a focus on sales or service roles.

Required Skills:

• Basic computer skills for system navigation and potential order entry.

• Basic measuring skills for accurate framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Demonstrated ability to provide friendly and helpful customer service.

• Proficiency in cash handling and operating a cash register.

• Understanding of basic merchandising principles to maintain department appearance.

Preferred Skills:

• Prior retail experience, especially in a specialty or service-oriented environment.

• Experience in selling products and/or services directly to customers, demonstrating persuasive and consultative sales abilities.

• Familiarity with art, design, or craft-related products.

• Experience with omni-channel retail processes.

📝 Enhancement Note: The requirements lean towards entry-level capabilities with a strong emphasis on learnability and practical skills. The "minimum requirements" focus on foundational abilities, while "preferred skills" point towards candidates who can hit the ground running with relevant industry experience, particularly in sales and customer interaction. The physical demands are significant and clearly outlined.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be required for this entry-level role, candidates are encouraged to showcase examples of their ability to:
  • Problem-solve creatively: Demonstrate how they've addressed customer needs with unique solutions, especially in a framing context.
  • Execute with precision: Highlight instances where attention to detail and adherence to specifications were critical for successful outcomes.
  • Manage tasks efficiently: Showcase examples of managing multiple responsibilities or orders concurrently, ensuring timely delivery.
  • Drive customer satisfaction: Provide anecdotes or metrics (if available from previous roles) that illustrate positive customer feedback or repeat business generated.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and ability to adhere to established processes, including:
  • Workflow Design & Optimization: While not expected to design, candidates should show an understanding of how standardized workflows (like SOPs) ensure quality and efficiency in framing production.
  • Implementation & Automation: Discuss experience with or understanding of using tools (like framing equipment) and systems (like POS, order management) to execute tasks accurately.
  • Measurement & Performance Analysis: Be ready to discuss how they contribute to team goals and how individual performance is tracked (e.g., sales targets, order accuracy, customer feedback).

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is less common. However, candidates should be prepared to articulate their skills and experiences through examples during interviews, demonstrating their understanding of process adherence and customer-centric problem-solving. The focus is on demonstrating potential and a willingness to learn and follow established operational procedures.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour. This range is competitive for entry-level to moderately experienced retail positions in the Woodland, California area, reflecting the specialized nature of custom framing and the company's investment in skilled associates.

Benefits:

• Health Insurance (medical, dental, and vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Other benefits as detailed on mikbenefits.com

Working Hours: This is a PART_TIME position. While specific hours will vary based on store needs and scheduling, typical retail operations involve working nights, weekends, and potentially early mornings. Flexibility in availability is crucial.

📝 Enhancement Note: The salary range is clearly provided, aligning with typical hourly wages for skilled retail associates in California. The benefits package is robust for a part-time role, indicating Michaels' commitment to employee well-being and development. The mention of "working hours include nights, weekends and early mornings" is a critical detail for candidates to consider.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading retailer in this sector in North America, providing a wide range of supplies for creative hobbies, DIY projects, and home décor. The custom framing service is a significant value-added offering.

Company Size: Michaels operates over 1,300 stores across the US and Canada, employing a large workforce. This indicates a well-established corporate structure with standardized operational procedures and a significant market presence.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas. This long history suggests a stable company with a deep understanding of the retail landscape and customer needs in the arts and crafts market.

Team Structure:

• Store Level: Associates typically report to a Store Manager, Assistant Store Manager, and departmental leads (e.g., Framing Manager, Merchandising Lead).

• Departmental Focus: This role is part of the Custom Framing department, which operates with specialized procedures and customer interaction focus, but also collaborates with the general store team for overall operations.

• Cross-functional Collaboration: Framers will collaborate with other store associates for customer assistance, stocking, and general store upkeep. They will also interact with customers who may be purchasing other craft supplies.

Methodology:

• Customer-Centric Approach: The emphasis on "Elevated ABC Deliver" and building customer relationships points to a methodology that prioritizes customer experience and consultative selling.

• Process Standardization: Adherence to SOPs and specific operational programs (SISO, Directed Replenishment) indicates a structured, process-driven approach to daily tasks.

• Data-Informed Operations: While not explicitly stated for this role, a large retail organization like Michaels likely uses data for inventory management, sales forecasting, and operational efficiency.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' established presence and focus on creativity suggest a culture that values passion for arts and crafts, customer engagement, and operational efficiency. The large scale means that roles are often part of a structured hierarchy, with clear processes to follow.

📈 Career & Growth Analysis

Operations Career Level: This Framer position is typically considered an entry-level to associate-level role within the retail operations framework. It focuses on executing specific tasks within a department and contributing to overall store performance.

Reporting Structure: The Framer will report to a department lead or store management (e.g., Framing Manager, Assistant Store Manager, Store Manager). This structure provides direct supervision and guidance.

Operations Impact: The Framer's impact is directly tied to achieving Custom Framing sales targets, ensuring high-quality production, and contributing to positive customer experiences. This directly influences the store's revenue and customer loyalty within a key service department.

Growth Opportunities:

• Specialization: Advance within the Custom Framing department to potentially become a Framing Specialist or Lead, taking on more responsibility for training, inventory management, and complex order fulfillment.

• Retail Management: Progress into broader retail management roles, such as Assistant Store Manager or Store Manager, by demonstrating strong operational skills, leadership potential, and customer service excellence across various store functions.

• Cross-Training: Develop skills in other store departments (e.g., Merchandising, Inventory) to gain a broader understanding of retail operations and increase versatility.

• Company-Wide Opportunities: With experience and proven performance, opportunities may arise in corporate roles related to operations, visual merchandising, or training, depending on individual career aspirations and company needs.

📝 Enhancement Note: The growth path from Framer is typical for retail, offering opportunities for specialization within a department or a broader move into general store management. The company's size and established structure provide a clear framework for career progression, with a focus on developing core retail competencies.

🌐 Work Environment

Office Type: This role is based in a public retail store setting. The primary workspace includes the sales floor and a dedicated Custom Framing shop.

Office Location(s): Woodland, California (specifically, the store located at 2175 Bronze Star Dr).

Workspace Context:

• Customer Interaction Area: The sales floor and framing consultation area are climate-controlled and designed for customer engagement.

• Production Area: The framing shop contains specialized equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols. Some stock rooms may not be climate-controlled.

• Team Interaction: Opportunities for collaboration with fellow store associates and direct supervision from management. The environment is dynamic, with constant customer flow and varied tasks.

• Tools & Technology: Access to cash registers, POS systems, framing equipment, and potentially basic computer systems for order management.

Work Schedule: The role is part-time. Working hours are flexible and can include nights, weekends, and early mornings. Specific scheduling will depend on store needs and associate availability.

📝 Enhancement Note: The work environment is a fast-paced retail setting with a dedicated workspace for framing. Candidates should be comfortable with direct customer interaction, physically demanding tasks, and flexible scheduling, including non-traditional hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or online application review to assess basic qualifications and fit.

• In-Person Interview: This will involve meeting with a hiring manager (e.g., Store Manager or Framing Manager). Be prepared to discuss:

  • Your customer service philosophy and experience.
  • Your understanding of the Framer role and responsibilities.
  • How you handle challenging customer situations or operational tasks.
  • Your ability to learn new equipment and processes.
  • Your availability and fit with the store's operational needs.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to operating equipment.

• Final Evaluation: Focus on your attitude, willingness to learn, and cultural fit with Michaels.

Portfolio Review Tips:

• As this is an entry-level role, a formal portfolio is unlikely to be required. Instead, prepare to:
  • Discuss Past Experiences: Use the STAR method (Situation, Task, Action, Result) to describe relevant experiences from previous jobs, school, or personal projects that showcase customer service, problem-solving, attention to detail, or any craft-related skills.
  • Articulate Learning Aptitude: Be ready to explain how you learn new skills quickly and effectively, especially technical or procedural ones.
  • Showcase Enthusiasm: Demonstrate genuine interest in art, crafts, and helping customers bring their creative visions to life through custom framing.

Challenge Preparation:

• Scenario-Based Questions: Be ready for questions like:

  • "A customer wants to frame a valuable piece of art but has a limited budget. How would you approach this?"
  • "How would you handle a situation where a framing order is delayed?"
  • "Describe a time you had to learn to use a new piece of equipment or software."

• Operational Awareness: Understand the importance of SOPs, safety, and maintaining a clean workspace.

• Teamwork: Be prepared to discuss how you contribute to a team environment.

📝 Enhancement Note: The interview process will likely be practical and focused on assessing foundational customer service, operational aptitude, and a willingness to learn. Candidates should prepare to speak about their abilities and experiences in a way that demonstrates their potential to succeed in the specific demands of the Framer role.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized machinery for cutting mats, glass, and assembling frames. Proficiency with a glass cutter and potentially a heat press is required.

• Cash Register / POS System: For processing customer transactions, sales, and returns.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

CRM & Automation:

• Elevated ABC Deliver: This appears to be a customer relationship management (CRM) and sales methodology specific to Michaels, focusing on structured customer engagement.

• Omni Channel Systems: Tools that support Buy Online, Pick Up In-Store (BOPIS) or other cross-channel fulfillment processes.

📝 Enhancement Note: The technology stack is heavily weighted towards specialized retail and custom framing equipment. Proficiency with basic computer skills and a willingness to learn proprietary sales methodologies are key.

👥 Team Culture & Values

Operations Values:

• Creativity: Michaels celebrates and supports creativity, encouraging associates to engage with customers' artistic projects.

• Customer Focus: Prioritizing customer satisfaction and building relationships is paramount, especially in the service-oriented Custom Framing department.

• Integrity: Adhering to company policies, SOPs, and ethical practices in all transactions and interactions.

• Teamwork: Collaborating with colleagues to ensure smooth store operations, assist customers, and maintain a positive environment.

• Efficiency: Executing tasks accurately and in a timely manner to meet production and sales goals.

Collaboration Style:

• Customer-Centric: Collaboration often revolves around assisting customers and finding solutions for their framing needs.

• Process-Oriented: Working together to ensure adherence to SOPs and maintain operational standards across the store.

• Supportive: Assisting team members with tasks, sharing knowledge, and contributing to a positive team dynamic.

📝 Enhancement Note: The company culture emphasizes creativity, customer service, and operational discipline. Associates are expected to be team players who can work effectively within established procedures while fostering a creative and welcoming atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing customer consultations and sales while simultaneously producing high-quality framing orders within deadlines.

• Handling Diverse Customer Needs: Addressing a wide spectrum of customer expectations, budgets, and artistic visions for framing.

• Physical Demands: The role requires significant standing, lifting, and dexterity, which can be physically demanding over extended periods.

• Learning Specialized Skills: Mastering the operation of framing equipment, glass cutting, and understanding material properties requires attention and practice.

• Adapting to Retail Schedules: Working flexible hours, including nights and weekends, requires personal adjustment.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, and design principles.

• Sales & Customer Service Skills: Development in consultative selling, relationship building, and conflict resolution through the "Elevated ABC Deliver" program.

• Operational Proficiency: Gaining experience in retail operations, inventory management, and POS systems.

• Potential for Advancement: Opportunities to move into leadership roles within the store or explore other areas of the retail business.

📝 Enhancement Note: The role presents challenges typical of specialized retail positions, requiring a blend of technical skill, customer interaction, and physical stamina. However, these challenges also offer significant learning and development opportunities for those looking to grow within the arts and crafts retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you went above and beyond to help a customer." "How would you approach selling a premium framing package to a customer with a modest budget?" "What makes for excellent customer service in a retail environment?"

• Problem-Solving & Operations: "How do you ensure accuracy when taking detailed measurements for a custom order?" "What would you do if you discovered a mistake on a framing order you were working on?" "How do you prioritize tasks when you have multiple orders to complete and customers waiting?"

• Technical Aptitude: "Have you operated any specialized equipment before? Describe your experience." "How comfortable are you with learning to use new tools and machinery?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "Why are you interested in working for Michaels?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Highlight Relevant Experiences: If you have any craft, art, or DIY experience, be prepared to discuss projects where you applied measuring, cutting, or assembly skills.

• Showcase Customer Interaction Examples: Prepare anecdotes that demonstrate your ability to engage with people, understand their needs, and provide solutions.

• Emphasize Learning Ability: Be ready to articulate how you learn new processes and technologies quickly and efficiently, using examples from past experiences.

• Demonstrate Enthusiasm: Express genuine interest in the products, the creative process, and the opportunity to help customers.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service orientation, an aptitude for learning technical skills, and a positive, team-oriented attitude. Be ready to discuss specific examples that align with the job requirements and company values.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume: Highlight any customer service, sales, craft, or technical experience. Use keywords from the job description such as "custom framing," "customer service," "measuring skills," "equipment operation," and "cash handling."

• Prepare for behavioral questions: Practice using the STAR method to answer questions about your experience with customer interactions, problem-solving, and learning new skills.

• Research Michaels: Understand their mission, values, and the importance of custom framing to their business. Familiarize yourself with their product offerings and brand.

• Be ready to discuss your availability: Clearly communicate your flexibility regarding working nights, weekends, and holidays, as this is a key requirement for part-time retail roles.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.