framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Chelmsford, Massachusetts, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-09T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales by offering expert custom framing solutions and personalized design consultations.

• Maintain operational excellence through adherence to Standard Operating Procedures (SOPs) and company programs for compliance and efficiency.

• Ensure a superior customer shopping experience by providing exceptional service, maintaining store readiness, and managing inventory effectively.

• Execute all point-of-sale transactions accurately and efficiently, including cash handling and supporting omni-channel fulfillment processes.

• Contribute to a positive and safe work environment by upholding company values, participating in team stocking, and supporting shrink and safety initiatives.

📝 Enhancement Note: This role is focused on direct customer interaction within a retail environment, specifically within the custom framing department. While not a traditional Revenue Operations or Sales Operations role, it requires a strong customer-centric sales approach and operational execution within a retail setting. The emphasis on SOP adherence and inventory management aligns with core operational principles.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging them through the Elevated ABC Deliver program to understand their needs and recommend custom framing solutions.
  • Act as a design consultant, guiding customers through material selection, layout options, and framing techniques to create memorable and high-quality custom framing orders.
  • Drive sales performance by proactively identifying opportunities and closing custom framing orders, contributing to departmental sales goals.

• Production & Quality Assurance:

  • Accurately produce custom framing orders, ensuring high standards of quality, precision, and timely completion.
  • Operate specialized framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Maintain the ready-made frame department, including SISO (Ship-from-Store) and directed replenishment processes, to ensure product availability and visual appeal.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free environment for customers and team members, adhering to all store presentation standards.
  • Assist customers in locating products, provide helpful solutions, and maintain a well-merchandised and fully stocked store.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and completion within budget guidelines.

• Transaction & Process Management:

  • Operate the cash register and execute all cash handling procedures with accuracy and adherence to company standards.
  • Support and execute omni-channel processes, such as online order fulfillment and customer pick-ups.
  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.

• Teamwork & Safety:

  • Interact positively and respectfully with colleagues, promoting a collaborative team environment and serving as a role model.

  • Support company-wide shrink and safety programs through diligent adherence to policies and procedures.

📝 Enhancement Note: The responsibilities highlight a blend of sales, production, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach and customer relationship management methodology within the framing context. The inclusion of omni-channel processes indicates a need for understanding modern retail fulfillment workflows.

🎓 Skills & Qualifications

Education:

• No formal degree is strictly required, but a high school diploma or equivalent is typically expected in retail environments. Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Experience in sales or providing solutions to customer needs is highly desirable. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems and potentially basic order management software.

• Basic Measuring Skills: Proficiency in taking accurate measurements for custom framing projects.

• Equipment Operation: Ability to safely and effectively operate framing equipment and a glass cutter.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions.

• Sales Acumen: Aptitude for selling products and services, identifying opportunities, and closing sales.

• Cash Handling Proficiency: Accuracy and adherence to cash management procedures.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store setting.

• Framing/Art Knowledge: Familiarity with framing techniques, materials, or art presentation.

• Visual Merchandising: Ability to maintain attractive product displays and store presentation.

• Inventory Management Basics: Understanding of stocking, replenishment, and maintaining stock levels.

📝 Enhancement Note: The "0-2 years" experience level suggests this is an entry-level position, making the required skills crucial. The "basic" qualifiers for computer and measuring skills indicate that extensive prior knowledge is not a prerequisite, but a foundational understanding is necessary. The "Preferred Type of experience" section clearly outlines what would make a candidate stand out.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates should be prepared to discuss past experiences demonstrating:
  • Customer Interaction & Sales: Examples of successful customer engagement, problem-solving, and sales achievements in previous roles.
  • Process Adherence: Instances where Standard Operating Procedures (SOPs) were followed to ensure quality and compliance.
  • Production/Task Completion: Ability to manage and complete tasks efficiently and to a high standard, such as order fulfillment or project completion.
  • System Use: Familiarity with operating POS systems or other retail technology.

Process Documentation:

• Candidates are expected to understand and follow established processes, including:
  • Workflow Design & Optimization: Understanding how to follow defined workflows for custom framing orders, from consultation to completion.
  • Implementation & Automation: Familiarity with using store systems and equipment to implement framing solutions and manage tasks efficiently.
  • Measurement & Performance Analysis: Awareness of how individual performance contributes to store sales