Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Saskatoon, Saskatchewan, Canada

Job Type: Full time

Category: Retail Operations / GTM Support

Date Posted: 2026-08-04

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on direct customer engagement within a retail environment, specifically centered around custom framing solutions and overall store operations.

• Responsibilities include driving sales through personalized design consultations and ensuring high-quality custom framing order fulfillment.

• Key aspects involve maintaining store presentation, supporting inventory management, and executing operational procedures to enhance the customer shopping experience.

• The position requires a blend of customer service, sales acumen, and operational execution within a fast-paced retail setting.

📝 Enhancement Note: While the job title is "Framer," the description indicates a broader retail operations role with a specialization in custom framing. This role supports the Go-To-Market (GTM) strategy by driving in-store sales and customer engagement, aligning with the company's purpose of fueling creativity. It's not a typical Revenue Operations or Sales Operations role in the B2B sense, but rather a customer-facing operational role within a retail GTM framework.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by providing personalized design consultations for custom framing solutions.
  • Drive sales by effectively recommending and selling custom framing products and services, meeting sales and production targets.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to meet their needs.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Adhere to Standard Operating Procedures (SOPs) for all framing processes to ensure consistency and quality.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas, ensuring they are well-merchandised, in-stock, and clutter-free.
  • Support inventory management through participation in truck un-loading, stocking processes, and directed replenishment.
  • Assist with Omni-channel processes to ensure a seamless customer experience across online and in-store channels.

• General Retail Support:

  • Provide friendly and helpful customer service to assist shoppers in finding what they need.

  • Operate the cash register and execute cash handling procedures according to company standards.

  • Support company-wide shrink and safety programs to ensure a secure and accident-free environment.

  • Interact positively and respectfully with colleagues, promoting organizational values and serving as a role model.

📝 Enhancement Note: The responsibilities are heavily focused on direct customer interaction and in-store execution, typical of a retail associate role. The "sales and production results" mention implies a performance metric tied to framing services, which links to the company's revenue generation.

🎓 Skills & Qualifications

Education:

• No specific educational degree is listed as a minimum requirement, aligning with an entry-level to early-career retail position. Experience:

• 0-2 years of experience in a customer-facing role is anticipated, with a focus on developing foundational retail and sales skills. Required Skills:

• Basic Computer Skills: Ability to perform fundamental tasks on a computer, likely for order entry, inventory lookup, or POS operations.

• Basic Measuring Skills: Essential for accurate custom framing order specifications.

• Framing Equipment Operation: Proficiency in operating framing equipment, including glass cutters.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions.

• Sales Acumen: Aptitude for selling products and services, and meeting sales targets.

• Cash Handling: Competence in operating a cash register and managing financial transactions accurately.

• Adherence to SOPs: Ability to follow established Standard Operating Procedures for processes and compliance.

• Physical Stamina: Capacity to stand for extended periods, lift/carry items, and perform physically demanding tasks as outlined in physical requirements.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations and customer flow.

• Sales Experience: Proven track record in selling products or services, particularly in a consultative or design-oriented capacity.

• Merchandising Skills: Ability to maintain visually appealing product displays and store organization.

• Product Knowledge: Familiarity with art, framing materials, and design principles (though this can be trained).

📝 Enhancement Note: The "0-2 years" experience level indicates this role is suitable for individuals starting their careers or those with limited prior retail experience. The preferred skills highlight areas where candidates can differentiate themselves, particularly in sales and customer interaction.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are expected to demonstrate practical application of skills.

• Case Studies (Informal): Be prepared to discuss past experiences where you successfully built customer relationships, resolved customer issues, or contributed to sales goals.

• Process Adherence Examples: Ability to articulate how you would follow Standard Operating Procedures (SOPs) for tasks such as order taking, framing execution, and cash handling.

• System Interaction: Demonstrate basic computer literacy and comfort with learning new systems, such as POS or inventory management software.

• Quality Assurance: Discuss your approach to ensuring high-quality work, particularly in custom framing where precision is key.

Process Documentation:

• Understanding and application of Standard Operating Procedures (SOPs) are critical.

• Candidates should be able to describe how they would learn and execute documented workflows for custom framing, sales transactions, and store maintenance.

• The role involves contributing to a consistent customer experience by following defined processes for customer interaction and service delivery.

📝 Enhancement Note: For a role at this level, a formal portfolio is unlikely. The emphasis will be on the candidate's ability to articulate their experience and approach to processes and customer service during the interview. Demonstrating an understanding of why SOPs are important for consistency and quality will be key.

💵 Compensation & Benefits

Salary Range:

• Based on regional research for similar entry-level retail associate/framer positions in Saskatoon, Saskatchewan, Canada, a competitive hourly wage is expected.

• Estimated Range: CAD $16.00 - $20.00 per hour.

• This estimate considers the cost of living in Saskatoon, the retail industry standard for this type of role, and the listed experience level (0-2 years). The exact salary will depend on the candidate's specific experience and skills. Benefits:

• Health Insurance: Includes medical, dental, and vision coverage, supporting overall well-being.

• Paid Time Off: Provides opportunities for rest and personal time, crucial for work-life balance in retail.

• Tuition Assistance: Offers financial support for continuing education, beneficial for career development.

• Employee Discounts: Generous discounts on Michaels products, encouraging personal use of company offerings and fostering brand loyalty.

• Other Benefits: Additional benefits are available, contributing to a comprehensive compensation package.

Working Hours:

• This is a full-time position, typically requiring approximately 40 hours per week.

• Work hours may include nights, weekends, and early mornings, reflecting the operational needs of a retail environment.

• Flexibility in scheduling is often expected to cover store operating hours and peak customer traffic times.

📝 Enhancement Note: The salary range is an estimation based on publicly available data for similar roles in the specified Canadian location. The benefits listed are directly extracted from the provided company information and are generally attractive for retail positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores.

Company Size: Large enterprise (over 10,000 employees globally, based on typical Michaels corporate structure). This size implies structured training programs, defined career paths, and a robust operational framework.

Founded: 1973. With a long history, Michaels has established brand recognition and deep roots in the arts and crafts market, suggesting stability and established operational processes.

Team Structure:

• Store-Level Team: The Framer will be part of a store team that includes a Store Manager, Assistant Store Manager(s), and fellow Team Members (Sales Associates, Framers, etc.).

• Reporting Structure: Typically reports to a designated supervisor or manager within the store, such as the Custom Framing Manager or a Store Manager/Assistant Manager.

• Cross-Functional Collaboration: Will collaborate with all store team members to ensure smooth daily operations, customer service delivery, and effective merchandising across departments. Collaboration also extends to supporting Omni-channel fulfillment and general store tasks.

Methodology:

• Customer-Centric Approach: Operations are geared towards providing an exceptional customer experience, from browsing to purchase and post-sale support.

• Process Standardization: Emphasis on Standard Operating Procedures (SOPs) ensures consistency in customer service, sales, and operational tasks across all locations.

• Data-Driven Merchandising: While not explicitly stated for this role, larger retail organizations often use data to inform product placement, inventory levels, and promotional strategies.

• Efficiency Focus: Continuous efforts to improve operational efficiency through effective stocking, inventory management, and process execution.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes a large, established retail organization with a strong focus on customer experience and operational consistency. For a Framer role, understanding this structure means appreciating the importance of SOPs and teamwork.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to early-career operational role within a retail environment. It serves as a foundational position for individuals looking to gain experience in customer service, sales, and operational execution within the arts and crafts sector.

Reporting Structure: The Framer will report to store leadership, such as a Store Manager or Custom Framing Supervisor. This provides direct oversight and mentorship opportunities.

Operations Impact: This role directly impacts store revenue through custom framing sales and overall customer satisfaction by providing excellent service and a well-maintained shopping environment. Positive customer interactions and quality framing services contribute to repeat business and brand loyalty.

Growth Opportunities:

• Skill Development: Opportunities to develop advanced framing techniques, sales consultation skills, and deeper product knowledge.

• Cross-Training: Potential to be cross-trained in other store functions, such as cashiering, merchandising, or customer service, broadening skill sets.

• Team Leadership: With experience and demonstrated performance, potential advancement to roles like Lead Framer, Key Holder, or Assistant Manager positions within the store.

• Specialization: Further specialization within custom framing or moving into related creative retail fields.

📝 Enhancement Note: The growth path within Michaels for this role is primarily within the retail store structure. It offers a clear progression from an individual contributor to potentially supervisory or management roles, emphasizing hands-on experience and customer engagement.

🌐 Work Environment

Office Type: Public retail store setting. This is a customer-facing environment where interactions with the public are constant.

Office Location(s): Store - 200 Confederation Dr, Saskatoon, Saskatchewan, Canada. This specific store location will be the primary work environment.

Workspace Context:

• Customer Interaction Hub: The primary workspace involves direct interaction with customers in the sales floor and the dedicated custom framing area.

• Operational Tools: Access to framing equipment (glass cutter, heat press), cash register/POS system, and basic computer terminals for order entry and inventory management.

• Team Collaboration: Opportunities for daily interaction with fellow store team members, fostering a collaborative atmosphere for achieving store goals and providing seamless customer service. The frame shop area requires focused work but is integrated within the broader store operation.

Work Schedule:

• Full-time position with approximately 40 hours per week.

• The schedule will include nights, weekends, and early mornings as required by store operating hours and business needs.

• Flexibility in availability is a key aspect of this role to ensure adequate staffing and customer coverage.

📝 Enhancement Note: The work environment is dynamic and customer-centric. Candidates should be comfortable with a public-facing role and the physical demands associated with retail operations and framing tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: This will be the primary interview stage, likely conducted at the store location. Expect questions focused on:

  • Customer Service Scenarios: How you handle difficult customers, build rapport, and go the extra mile.
  • Sales Approach: Your methods for understanding customer needs and recommending solutions, particularly for custom framing.
  • Operational Understanding: Your familiarity with retail processes like stocking, merchandising, and cash handling.
  • Problem-Solving: How you would address common retail challenges or framing order issues.

• Skills Assessment: May involve a practical demonstration of basic measuring skills or a discussion about operating framing equipment (if applicable and safe to do so).

• Final Interview/Offer: May involve meeting with a higher-level manager or a discussion regarding the offer details.

Portfolio Review Tips:

• For this role, a traditional portfolio is not expected. Instead, focus on preparing to discuss your relevant experiences effectively.

• Prepare "STAR" Method Stories: For behavioral questions, have specific examples ready using the Situation, Task, Action, Result method, focusing on customer service, sales achievements, problem-solving, and teamwork.

• Highlight Relevant Skills: Be ready to discuss your computer, measuring, and any prior framing or retail equipment experience.

• Demonstrate Enthusiasm: Show genuine interest in Michaels, the creative aspect of framing, and providing excellent customer service.

Challenge Preparation:

• Scenario-Based Questions: Be ready to answer hypothetical questions about customer interactions, sales challenges, or operational issues (e.g., "What would you do if a customer was unhappy with their custom framing order?").

• Product/Service Knowledge: While training is provided, showing a basic understanding of the value of custom framing and Michaels' offerings can be beneficial.

• Teamwork Scenarios: Discuss how you contribute to a positive team environment and support colleagues.

📝 Enhancement Note: The interview process for this role will be heavily focused on behavioral questions and assessing customer service and sales aptitude rather than technical or strategic operations knowledge. Preparation should center on articulating past experiences and demonstrating a customer-centric mindset.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes specialized tools like glass cutters, mat cutters, and heat presses for framing assembly.

• Point of Sale (POS) System: Used for processing customer transactions, managing sales, and potentially looking up inventory.

• Basic Computer Terminals: For accessing order management systems, training modules, and company communication.

Analytics & Reporting:

• While not directly managing analytics, the role contributes data through sales transactions and inventory counts, which feed into broader store and company reporting.

• Awareness of sales performance metrics is important for understanding individual and store goals. CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer purchases or loyalty programs.

• Automation is likely limited to POS transaction processing and potentially automated inventory replenishment alerts.

📝 Enhancement Note: The technology stack for this role is standard for a retail environment, focusing on transaction processing, basic inventory management, and specialized framing equipment. Proficiency with POS systems and a willingness to learn new operational software are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing the customer experience is paramount, from initial consultation to final product delivery.

• Creativity & Passion: Encouraging a passion for arts, crafts, and creative solutions, aligning with the company's core purpose.

• Teamwork & Collaboration: Fostering a supportive environment where team members work together to achieve store goals and provide excellent service.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and acting as a positive role model.

• Accountability: Taking ownership of tasks, responsibilities, and contributing to the overall success of the store.

Collaboration Style:

• Customer-Centric Collaboration: Team members collaborate to ensure customers receive seamless service, whether it's finding a product, processing a sale, or fulfilling a custom order.

• Process-Oriented: Working together to adhere to SOPs, ensuring consistency in operations and customer experience.

• Supportive Environment: Encouraging mutual support among team members to handle busy periods, assist with tasks, and share knowledge.

📝 Enhancement Note: The company culture emphasizes a customer-first approach, creativity, and teamwork, which are essential for success in a retail environment like Michaels. Candidates should demonstrate alignment with these values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customer Service & Sales Targets: Effectively engaging customers for personalized framing solutions while also meeting sales quotas.

• Managing Custom Order Timelines: Ensuring high-quality custom framing orders are completed accurately and on time, especially during peak periods.

• Physical Demands: The role requires physical stamina for standing, lifting, and operating equipment in a retail setting.

• Adapting to Retail Fluctuations: Managing workload during busy seasons, truck unloads, and promotional events.

Learning & Development Opportunities:

• Framing Expertise: Deepen skills in custom framing design, material selection, and advanced techniques.

• Sales and Design Consultation: Develop stronger consultative selling skills and learn to guide customers through design choices.

• Retail Operations Knowledge: Gain comprehensive understanding of store operations, inventory management, and visual merchandising.

• Career Advancement: Potential to progress into leadership roles within the store, leveraging acquired operational and customer service skills.

📝 Enhancement Note: The challenges are typical of a customer-facing retail role. The growth opportunities focus on skill enhancement within the framing specialty and broader retail operations, with a clear path for advancement within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with a custom framing order?"

• Sales: "How do you approach selling a product or service to a customer?" "What steps would you take to consult with a customer about custom framing options?"

• Operations: "How do you ensure accuracy when taking an order or measuring for a product?" "What is your approach to maintaining a clean and organized workspace?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about our custom framing services?"

• "How do you contribute to a positive team environment?"

• "What does customer service mean to you in a retail setting?" Portfolio Presentation Strategy:

• Not applicable for a traditional portfolio. Instead, prepare to discuss your resume and past experiences using the STAR method.

• Highlight Achievements: Be ready to quantify achievements where possible (e.g., "Increased sales in my previous role by X%," "Received positive customer feedback for my service").

• Demonstrate Enthusiasm: Express your passion for creativity, art, and helping customers bring their visions to life through custom framing.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, customer service scenarios, and demonstrating a strong understanding of sales and operational execution in a retail context. Authenticity and enthusiasm for the role and company are key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Stores careers portal.

• Resume Optimization: Ensure your resume clearly highlights any relevant customer service, sales, or hands-on experience. Use keywords such as "customer service," "sales," "retail," "merchandising," and "problem-solving."

• Portfolio Preparation (Behavioral): Mentally prepare specific examples using the STAR method to answer behavioral interview questions related to customer interactions, sales scenarios, and teamwork.

• Company Research: Familiarize yourself with Michaels' mission, values, and the importance of custom framing services. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice articulating your skills and experiences clearly and concisely, focusing on how you can contribute to the store's success and customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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