Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: College Station, Texas, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: August 14, 2026

Experience Level: 0-2 years

🚀 Role Summary

• Focuses on building strong customer relationships through personalized framing consultations and solutions.

• Drives sales and production targets within the custom framing department.

• Ensures operational efficiency by adhering to Standard Operating Procedures (SOPs) and maintaining a safe, clean, and organized retail environment.

• Leverages basic computer and measuring skills to accurately fulfill framing orders.

• Contributes to overall store success through excellent customer service and inventory management.

📝 Enhancement Note: This role, while primarily customer-facing and sales-oriented, has significant operational components related to production, inventory management, and adherence to company-wide SOPs. The "Framer" title implies a specialized skill set within a retail environment, focusing on a specific product category.

📈 Primary Responsibilities

• Engage customers proactively using the "Elevated ABC Deliver" methodology to understand their needs and recommend custom framing solutions, thereby driving sales and production results.

• Execute custom framing orders with a high degree of quality and punctuality, ensuring customer satisfaction and repeat business.

• Maintain the visual merchandising and stock levels for the ready-made frame department, including in-store, online order (SISO), and directed replenishment processes.

• Provide exceptional, friendly customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store environment.

• Adhere strictly to all Standard Operating Procedures (SOPs) and company programs to ensure compliance with legal requirements and company standards.

• Actively participate in and support company-wide shrink and safety programs to minimize loss and ensure a secure workplace.

• Unload and stock inventory from truck deliveries, ensuring adherence to truck standards and budget constraints.

• Operate the cash register and execute cash handling procedures with accuracy and in accordance with established standards.

• Acknowledge all customers, assist with product location, and provide effective solutions to their needs.

• Support and execute all omni-channel processes, including buy online, pick up in-store (BOPIS) and ship from store (SFS) initiatives.

📝 Enhancement Note: The responsibilities emphasize a blend of direct sales, customer service, and behind-the-scenes operational tasks critical to a retail environment. The mention of "Elevated ABC Deliver" and "Omni channel processes" suggests a structured approach to customer engagement and fulfillment that goes beyond basic retail duties.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for this role, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing or operational role.

Required Skills:

• Basic computer skills for order processing, inventory lookup, and POS operation.

• Basic measuring skills to accurately determine framing dimensions and material needs.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Ability to work effectively in a fast-paced retail environment. Preferred Skills:

• Previous retail experience, demonstrating familiarity with store operations and customer interactions.

• Proven experience in selling products and/or services, with a track record of meeting sales targets.

• Familiarity with custom framing processes and materials.

• Experience with heat press operation for framing applications.

📝 Enhancement Note: The required skills are foundational for the role, focusing on practical abilities needed for framing and customer interaction. Preferred skills indicate a desire for candidates who can hit the ground running with established retail sales and operational experience, suggesting a fast learning curve is expected for those without them.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail position, candidates with sales or custom work experience are encouraged to highlight relevant projects.

• Demonstrate ability to follow established processes for order fulfillment, from consultation to completion.

• Showcase examples of customer problem-solving and successful sales interactions if available.

• Highlight any experience with inventory management or visual merchandising standards. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all job functions, including sales, production, and safety.

• Ability to follow detailed instructions for operating framing equipment and handling materials.

• Documented ability to maintain accurate customer order details and production timelines.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is less common. The emphasis is on demonstrating an understanding of and willingness to follow established company processes and SOPs. Any past work that showcases precision, customer interaction, or sales ability would be beneficial to highlight, even if not in a formal portfolio format.

💵 Compensation & Benefits

Salary Range: Based on the "Part time" employment type, 0-2 years of experience, and the retail industry in College Station, Texas, the estimated hourly wage range is likely between $10.00 - $14.00 per hour.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health benefits for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for eligible employees.

• Tuition Assistance: Support for continuing education and professional development.

• Adoption Assistance: Financial aid to support team members growing their families through adoption.

• Employee Discounts: Significant discounts on Michaels products, fostering creativity and saving money.

• Partner Discount Programs: Access to discounts with other companies.

Working Hours: This is a part-time position. While specific hours are not detailed, typical retail schedules include evenings, weekends, and potentially early mornings, as indicated in the work environment section. The role requires flexibility to meet store operational needs.

📝 Enhancement Note: Salary is estimated based on typical entry-level retail positions in the specified location and industry, considering the provided experience level. The comprehensive benefits package is a significant draw for this role, offering a wide array of support for team members.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading retailer in North America for arts, crafts, and home decor, serving a broad customer base interested in creative pursuits and celebrations.

Company Size: Over 1,300 stores in the US and Canada. This indicates a large, established retail organization with structured operations and clear brand identity.

Founded: 1973. With a long history, Michaels has developed robust operational frameworks and a deep understanding of its market.

Team Structure:

• The Framer will be part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or Custom Framing Department Manager).

• Collaboration is expected with fellow sales associates, stock associates, and potentially other department specialists.

• Cross-functional interaction will involve assisting customers across different store areas and supporting omni-channel fulfillment processes. Methodology:

• Data Analysis: While not a data-heavy role, the Framer will utilize sales data from the POS system to understand performance and inventory data for merchandising.

• Workflow Planning: Adherence to SOPs dictates workflow for customer interactions, order processing, and production. Efficiency in managing time between customer service, framing tasks, and store upkeep is key.

• Automation & Efficiency: The role benefits from company-provided systems for POS, inventory management, and potentially order tracking, aiming for streamlined operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered around creativity, customer engagement, and operational excellence within a large retail framework. The "Framer" role is integral to delivering a specialized, high-value service that differentiates Michaels from general merchandise retailers.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialization. This role serves as a foundational position within the retail operations of Michaels. It offers a pathway to develop specialized skills in custom framing and customer sales.

Reporting Structure: The Framer reports directly to store management, likely a department manager or assistant store manager, providing clear lines of communication and supervision.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and indirectly through excellent customer service that drives overall store traffic and repeat business. Efficient order fulfillment and quality craftsmanship contribute to customer loyalty and brand reputation.

Growth Opportunities:

• Specialization: Advance within the framing department, potentially becoming a lead framer or department specialist.

• Retail Management: Progress into roles such as Key Holder, Assistant Store Manager, or Store Manager, gaining broader operational and leadership responsibilities.

• Cross-Training: Develop skills in other store departments (e.g., Merchandising, Inventory) to become a more versatile team member.

• Corporate Roles: With significant experience and further education, potential opportunities may exist in corporate functions related to merchandising, visual arts, or operations support.

📝 Enhancement Note: This role is an excellent entry point into the retail sector, particularly for individuals with an artistic inclination or interest in sales. The structured environment at Michaels provides clear paths for skill development and career advancement within the company's extensive retail network.

🌐 Work Environment

Office Type: This is a public retail store setting. The work environment includes customer-facing areas (sales floor, framing counter) and back-of-house areas (stock rooms, framing workshop).

Office Location(s): The specific store is located at 1505 E University Dr Ste 300, College Station, TX. This location is within a commercial area accessible to the local community.

Workspace Context:

• The framing shop is equipped with specialized tools like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Climate-controlled public areas ensure a comfortable customer experience, though stock rooms may vary.

• Opportunities for collaboration exist with other team members during daily operations, truck unloads, and customer assistance.

Work Schedule: The role requires flexibility. Working hours include nights, weekends, and early mornings, typical for a retail environment. The part-time nature means hours will vary based on business needs and scheduling.

📝 Enhancement Note: The work environment combines direct customer interaction with hands-on production tasks. Safety and adherence to specific equipment operating procedures are paramount in the framing workshop. Flexibility in scheduling is a key requirement for retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.

• In-Person Interview: This will involve meeting with store management. Expect questions about customer service experience, problem-solving abilities, and suitability for a part-time retail role.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your understanding of custom framing.

• Situational Questions: Be prepared to answer questions about how you would handle specific customer scenarios (e.g., a demanding customer, an order issue).

• Onboarding: If selected, there will be an onboarding process including training on company policies, POS systems, and framing procedures.

Portfolio Review Tips:

• Since a formal portfolio isn't typically required, focus on your resume to highlight any relevant experience.

• Be ready to discuss specific examples of excellent customer service you've provided.

• If you have examples of creative projects or custom work (even personal), be prepared to describe them and the process involved.

• Emphasize any experience with tools, precision work, or sales. Challenge Preparation:

• Customer Service Scenarios: Think about how you would de-escalate a situation or go the extra mile for a customer.

• Problem-Solving: Prepare examples of how you've solved a problem in a previous job or personal project.

• Teamwork: Be ready to discuss how you collaborate with others.

📝 Enhancement Note: The interview process for this role will likely be practical and focused on assessing customer service aptitude, basic operational skills, and cultural fit within the Michaels team. Highlighting any experience with precision, art, or sales will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory lookup.

• Custom Framing Software/Tools: Used for design, quoting, and order management within the framing department.

• Glass Cutter: Essential tool for precise glass sizing.

• Heat Press: Used in certain framing applications for sealing or mounting.

Analytics & Reporting:

• Basic reporting through the POS system for sales performance and transaction details.

• Inventory management systems for tracking stock levels of frames, mats, and supplies. CRM & Automation:

• Customer Relationship Management (CRM) capabilities are integrated into the POS and framing software to track customer preferences and order history.

• Omni-channel fulfillment systems manage online orders for in-store pickup or ship-from-store processes.

📝 Enhancement Note: Proficiency with a POS system is fundamental. Experience with specialized framing equipment and software is a plus. The role requires adaptability to company-specific operational software and tools.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging artistic expression and helping customers bring their creative visions to life.

• Customer Focus: Prioritizing customer satisfaction through helpful service, personalized solutions, and a positive shopping experience.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support each other.

• Integrity: Upholding company policies, ethical standards, and accurate transaction handling.

• Efficiency: Maintaining organized workspaces and processes to ensure timely order fulfillment and smooth store operations.

Collaboration Style:

• Open communication and mutual support among store team members.

• Willingness to assist colleagues with customer needs, stocking, or operational tasks.

• Active participation in team meetings and adherence to shared store objectives.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with strong retail operational practices. Team members are expected to be collaborative, customer-centric, and committed to upholding the company's brand standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing multiple demands: Juggling customer consultations, framing production, stocking, and general store duties simultaneously.

• Meeting sales targets: Consistently driving custom framing sales in a competitive retail environment.

• Learning specialized skills: Mastering the operation of framing equipment and understanding various framing techniques and materials.

• Handling diverse customer needs: Catering to a wide range of artistic tastes and budget requirements.

Learning & Development Opportunities:

• On-the-job training: Comprehensive instruction on framing techniques, equipment operation, and sales processes.

• Product knowledge: Deepening understanding of art materials, framing styles, and preservation methods.

• Sales technique development: Improving consultative selling skills to better serve custom framing clients.

• Potential for cross-training: Opportunities to learn about other areas of store operations.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and gain valuable retail sales experience. The challenges are typical of a hands-on retail position, requiring adaptability, attention to detail, and strong interpersonal skills.

💡 Interview Preparation

Strategy Questions:

• "How would you approach a customer who is unsure about their framing choices?" (Assesses consultative sales skills and customer engagement.)

• "Describe a time you had to handle a difficult customer. What was the outcome?" (Evaluates problem-solving and customer service skills.)

• "What interests you about custom framing and working at Michaels?" (Gauges passion for the craft and company alignment.)

• "How do you prioritize tasks when you have multiple demands on your time?" (Tests organizational and time management abilities.) Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Checks research and cultural fit.)

• "How do you ensure accuracy and attention to detail in your work?" (Relevant for precise framing tasks.)

• "What does excellent customer service mean to you?" (Assesses customer-centric mindset.) Portfolio Presentation Strategy:

• If you have any examples of custom work, art projects, or detailed sales achievements, be prepared to briefly describe them.

• Focus on quantifying achievements where possible (e.g., "increased framing sales by X%," "handled an average of Y customer consultations per day").

• Highlight your ability to follow instructions and SOPs accurately.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service excellence, a proactive approach to sales, attention to detail, and a genuine interest in the creative aspects of the role and the Michaels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, crafting, or working with tools. Use keywords from the job description such as "customer service," "sales," "framing," "measuring skills," and "retail."

• Portfolio Preparation (if applicable): If you have any personal projects, creative work, or examples of precise craftsmanship, be prepared to discuss them. For this role, focus on resume achievements over a formal portfolio.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on customer interaction, problem-solving, and your interest in the framing aspect of the role.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services, to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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