Framer-1

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Flagstaff, Arizona, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-17

Experience Level: Entry-level to 2 years

Remote Status: On-site

🚀 Role Summary

• Execute custom framing services, leveraging sales and design skills to build customer relationships and drive revenue.

• Maintain store presentation and inventory accuracy through merchandising, stocking, and adherence to Standard Operating Procedures (SOPs).

• Provide exceptional customer service by assisting shoppers, locating products, and ensuring a positive in-store experience.

• Operate point-of-sale systems and handle cash transactions accurately, ensuring compliance with company policies.

• Support omni-channel processes to enhance the overall customer shopping journey.

📝 Enhancement Note: This role, while primarily focused on custom framing and customer interaction, has significant operational components related to inventory management, visual merchandising, and point-of-sale accuracy. The "Framer-1" title suggests an entry-level or foundational position within the framing department, with potential for growth into more specialized or supervisory roles within Michaels Stores' retail operations.

📈 Primary Responsibilities

• Custom Framing Sales & Production:

  • Engage customers using elevated sales techniques (Elevated ABC Deliver) to understand their framing needs and propose tailored solutions.
  • Achieve personal sales and production targets for custom framing orders.
  • Complete custom framing orders with a high degree of quality, precision, and adherence to deadlines.
  • Operate framing equipment and tools safely and efficiently.

• Customer Engagement & Service:

  • Greet and acknowledge all customers promptly, offering assistance and product location support.
  • Help customers navigate the store and find desired products, providing solutions and a positive shopping experience.
  • Maintain a safe, clean, and clutter-free environment throughout the store and custom framing area.

• Inventory & Merchandising:

  • Manage the ready-made frame department, ensuring it is well-merchandised and stocked.
  • Execute SISO (Shop In-Store Only) and Directed Replenishment tasks accurately.
  • Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and budget.

• Operational Compliance & Support:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs for compliance and operational consistency.
  • Support company shrink and safety programs, reporting any potential issues.
  • Operate the cash register and execute cash handling procedures with accuracy and integrity.
  • Assist with various omni-channel fulfillment and customer service processes.

• Teamwork & Professionalism:

  • Interact positively and respectfully with colleagues, remaining constructive even in challenging situations.

  • Promote organizational vision and values, serving as a role model for professional conduct.

  • Maintain a positive and professional demeanor at all times.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, and operational tasks critical to a retail environment. For this role, demonstrating an understanding of how efficient framing operations contribute to overall store performance and customer satisfaction will be key. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to learn and operate specialized equipment and tools. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, perform basic data entry, and potentially access training materials.

• Basic Measuring Skills: Precision in taking measurements for custom framing projects.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions in a retail setting.

• Operational Execution: Capability to follow Standard Operating Procedures (SOPs) for sales, production, and store maintenance.

• Cash Handling Proficiency: Accuracy and integrity in managing financial transactions at the POS.

• Safety Awareness: Understanding and adherence to safety protocols in a retail and workshop environment.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment.

• Sales Experience: Proven ability to sell products or services, building rapport and closing sales.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

• Merchandising Acumen: Ability to maintain visually appealing displays and ensure product availability.

• Inventory Management Basics: Understanding of stock counts, replenishment, and loss prevention.

📝 Enhancement Note: While the listed requirements are foundational, candidates with a creative flair and an aptitude for sales and detailed work will excel. The "0-2 years" experience level indicates that this role is accessible to individuals early in their career, with a strong emphasis on trainable skills and a positive attitude.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio may not be strictly required for this entry-level role, candidates are encouraged to prepare examples that demonstrate:
  • Customer Interaction Scenarios: How they have successfully resolved customer issues or exceeded expectations in previous roles.
  • Sales Achievements: Any quantifiable results from sales roles, such as meeting or exceeding targets.
  • Process Adherence: Examples of how they have followed procedures to ensure quality or efficiency.
  • Problem-Solving Examples: Instances where they identified an issue and implemented a solution.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Adherence: Understanding how following defined steps (SOPs) ensures consistent quality and customer experience.
  • Order Fulfillment Processes: How they would manage a custom framing order from consultation to completion.
  • Inventory Control Procedures: How they would contribute to maintaining accurate stock levels and preventing loss.
  • Customer Service Protocols: How they would handle inquiries, complaints, and requests.

📝 Enhancement Note: For an entry-level retail position like this, the "portfolio" is more about demonstrating relevant skills and experiences through discussion and examples rather than a formal presentation. Candidates should focus on articulating their understanding of customer service, sales processes, and operational adherence as they relate to the responsibilities of a Framer.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates in Flagstaff, Arizona, with entry-level to 2 years of experience, the estimated hourly wage typically ranges from $12.50 to $16.00 per hour. This range accounts for the specific skills in custom framing and sales required, alongside general retail duties. Benefits:

• Core Benefits:

  • Employee discounts on Michaels products.
  • Access to partner discount programs.

• Potential Eligibility (depending on hours worked and employment status):

  • 401(k) with employer match.

  • Employee Assistance Program (EAP).

  • Medical, dental, and vision coverage.

  • Telemedicine services.

  • Flexible spending accounts (FSAs).

  • Commuter benefits.

  • Tuition assistance.

  • Adoption assistance.

  • Various voluntary insurance options. Working Hours:

• This is a part-time position. Specific hours will vary based on store needs, including nights, weekends, and early mornings.

📝 Enhancement Note: The salary estimate is based on current U.S. Bureau of Labor Statistics data for retail salespersons in Arizona, adjusted for the specialized nature of custom framing and the specific location of Flagstaff. Benefits eligibility often depends on the average number of hours worked per week for part-time employees, with many core benefits available immediately.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is the leading destination for creating, crafting, and celebrating in North America.

Company Size: Large (over 10,000 employees). This indicates a well-established corporate structure with defined processes and opportunities for advancement.

Founded: 1973. With a long history, Michaels has a strong brand presence and established operational methodologies.

Team Structure:

• Store Level: The Framer will be part of a store team, likely reporting to a Framing Department Manager or Store Manager.

• Departmental Focus: The role is specialized within the Custom Framing department, requiring collaboration with other sales associates and department leads.

• Cross-functional Collaboration: The Framer will interact with various store departments to support omni-channel processes, stock replenishment, and customer service needs across the store.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions through the "Elevated ABC Deliver" sales methodology.

• Process-Oriented Operations: Adherence to Standard Operating Procedures (SOPs) for consistency in sales, production, and store maintenance.

• Data-Informed Merchandising: Maintaining well-merchandised departments and executing directed replenishment strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture that values creativity, customer engagement, and operational efficiency. For a Framer, this means balancing creative problem-solving with the structured execution of sales and production processes. The large company size suggests that clear operational guidelines and performance metrics are in place.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to early-career position within the retail operations and sales spectrum. It provides foundational experience in customer service, sales, inventory management, and specialized craft services (framing).

Reporting Structure: Typically reports to a Framing Department Manager or a Store Manager, depending on the store's organizational structure. This provides direct oversight and mentorship.

Operations Impact:

• Revenue Generation: Directly contributes to store revenue through custom framing sales and supporting overall store sales.

• Customer Loyalty: Builds customer relationships that foster repeat business and positive word-of-mouth referrals.

• Brand Representation: Embodies the Michaels brand by providing excellent customer service and high-quality framing solutions.

• Operational Efficiency: Contributes to store efficiency through accurate order fulfillment, effective merchandising, and adherence to SOPs.

Growth Opportunities:

• Specialization: Potential to become a lead Framer or Framing Specialist, taking on more complex projects and training responsibilities.

• Sales Leadership: Advancement into roles like Assistant Store Manager or Store Manager, focusing on broader retail operations and team leadership.

• Cross-Departmental Expertise: Development of skills across various store functions, potentially leading to roles in Visual Merchandising, Inventory Management, or Operations Management within a district or regional capacity.

• Skill Development: Continuous learning in custom framing techniques, sales strategies, and operational best practices.

📝 Enhancement Note: The career path for a Framer at Michaels is typical for retail roles, offering clear progression from individual contributor to leadership positions. Emphasizing a willingness to learn, adapt, and contribute beyond the core duties will be crucial for demonstrating growth potential.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is customer-facing on the sales floor and within the custom framing shop.

Office Location(s): Flagstaff, Arizona. The specific store is located at 1500 Riordan Ranch St.

Workspace Context:

• Sales Floor: Climate-controlled, focused on customer browsing, product display, and service interactions.

• Framing Shop: This area may involve operating machinery (glass cutter, heat press) and handling materials. It requires attention to detail and adherence to safety protocols.

• Stock Room: May be less climate-controlled; involves receiving, organizing, and stocking merchandise, including heavy boxes and frames.

• Collaboration: Opportunities for interaction with customers and fellow team members across different departments.

Work Schedule:

• Part-time schedule, with flexibility required to work nights, weekends, and early mornings based on business needs and operational demands.

📝 Enhancement Note: The work environment is dynamic, requiring adaptability to customer traffic, production demands, and varied task types. Candidates should be comfortable with both customer-facing interactions and hands-on production work in a retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and availability.

• In-Person Interview: This will typically involve meeting with the Store Manager or Framing Department Manager. Expect questions about:

  • Customer service philosophy and experience.
  • Sales approach and ability to build rapport.
  • Problem-solving skills related to customer requests or operational challenges.
  • Understanding of custom framing (or willingness to learn).
  • Availability and flexibility with scheduling.

• Practical Assessment (Informal): May involve a brief demonstration of measuring skills or a discussion about how they would handle a specific framing inquiry.

• Final Offer: Contingent on background checks and successful completion of the interview process.

Portfolio Review Tips:

• For this role, a formal portfolio is less critical than demonstrating relevant experience and skills through discussion. Candidates should be prepared to:
  • Articulate Customer Service Wins: Share specific examples of how they've provided excellent service and built customer loyalty.
  • Discuss Sales Scenarios: Describe how they approach selling products or services, focusing on understanding customer needs and offering solutions.
  • Explain Process Adherence: Provide examples of how they've followed instructions or procedures to ensure quality and consistency in past roles.
  • Highlight Problem-Solving: Share a situation where they encountered a challenge and how they resolved it effectively.
  • Showcase Creativity (if applicable): If they have personal experience with art or crafting, they can briefly mention it to show passion for the company's domain.

Challenge Preparation:

• Customer Interaction Scenarios: Be ready to role-play or discuss how you would handle common customer requests, complaints, or inquiries related to custom framing.

• Sales Approach Questions: Prepare to explain your process for understanding customer needs and recommending solutions.

• Operational Questions: Think about how you would ensure accuracy in measurements, order details, and pricing. Be ready to discuss your understanding of following SOPs.

📝 Enhancement Note: The interview process for this role will focus heavily on behavioral and situational questions, assessing a candidate's customer service aptitude, sales potential, and ability to follow operational guidelines. Demonstrating enthusiasm for the craft and the company's mission will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Framing Tools: Mat cutters, saws, jointers, and other specialized tools for cutting and assembling frames.
  • Glass Cutting Tools: For precise cutting of glass or acrylic.
  • Heat Press: Used for specific mounting or finishing processes.

• Point-of-Sale (POS) System: Michaels proprietary system for processing transactions, managing customer orders, and accessing product information.

• Basic Measuring Tools: Tape measures, rulers, calipers for accurate project specifications.

Analytics & Reporting:

• POS Reporting: Basic sales and transaction data accessible through the POS system.

• Inventory Management Systems: Used for tracking stock levels, processing receipts, and managing replenishment.

CRM & Automation:

• Customer Order Management: The POS system likely includes basic CRM functionalities for tracking customer orders and purchase history.

• Internal Communication Tools: Potentially email, internal messaging systems, or company portals for communication and access to SOPs.

📝 Enhancement Note: Proficiency with specialized framing equipment and the company's specific POS system is crucial. While advanced analytics or automation tools are not expected for this role, an understanding of how accurate data entry into the POS system supports broader operational reporting is valuable.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels celebrates the joy of creating and encourages artistic expression.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build lasting relationships.

• Integrity & Respect: Conducting business ethically and fostering a positive, inclusive environment for all team members and customers.

• Teamwork & Collaboration: Working together to achieve store goals and support each other in daily tasks.

• Efficiency & Quality: Striving for excellence in all aspects of work, from sales consultations to production accuracy and store presentation.

Collaboration Style:

• Customer-Centric: All interactions, whether with customers or colleagues, should aim to be helpful and solution-oriented.

• Process-Driven: Adherence to established workflows ensures consistency and efficiency across the team.

• Supportive: Team members are encouraged to assist each other, particularly during peak times or when complex customer needs arise.

• Feedback-Oriented: Openness to feedback from managers and peers to improve individual performance and team processes.

📝 Enhancement Note: The culture at Michaels is built around fostering creativity and providing a positive customer experience. For a Framer, this means being a creative problem-solver for customers while also being a reliable team member who adheres to operational standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time between engaging new customers for framing services and completing existing orders accurately and on schedule.

• Complex Customer Needs: Handling unique or challenging framing requests that require creative solutions or specialized techniques.

• Maintaining Quality Standards: Ensuring consistent, high-quality craftsmanship on every custom framing order, especially under time pressure.

• Adapting to Retail Demands: Managing fluctuating customer traffic, seasonal promotions, and the physical demands of a retail environment.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and master various framing techniques.

Learning & Development Opportunities:

• Custom Framing Mastery: Opportunities to learn advanced framing techniques, design principles, and material knowledge.

• Sales & Customer Service Training: Development in consultative selling, relationship building, and conflict resolution.

• Operational Process Improvement: Learning about store operations, inventory management, and efficiency best practices.

• Cross-Training: Potential to gain experience in other store departments.

• Leadership Development: For high performers, pathways to supervisory or management roles within the store.

📝 Enhancement Note: This role offers a solid entry point into retail operations and specialized craft services. The challenges are typical for a hands-on retail position, and the growth opportunities are significant for those who demonstrate initiative and a commitment to learning.

💡 Interview Preparation

Strategy Questions:

• "How would you approach a customer who is unsure about framing options for a valuable piece of art?" (Focus on consultative selling, asking questions, and offering solutions).

• "Describe a time you had to balance multiple tasks or customer requests simultaneously. How did you prioritize?" (Assesses time management and prioritization skills).

• "What steps would you take to ensure the accuracy of a custom framing order from consultation to completion?" (Evaluates understanding of process adherence and attention to detail).

• "How do you stay motivated during slower periods in a retail environment?" (Gauges proactivity and ability to maintain focus). Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the Custom Framing department?" (Assesses alignment with company mission and role).

• "How do you contribute to a positive team environment?" (Evaluates teamwork and interpersonal skills).

• "Describe your understanding of excellent customer service in a retail setting." (Assesses customer focus and service philosophy). Portfolio Presentation Strategy:

• Focus on Demonstrating Skills Verbally: Instead of a formal portfolio, prepare concise, impactful stories for each key responsibility:

  • Sales: A time you successfully sold a product/service by understanding customer needs.
  • Customer Service: An instance where you went above and beyond for a customer.
  • Process/Accuracy: How you ensured accuracy in a task or followed a procedure precisely.
  • Problem-Solving: A situation where you resolved a customer or operational issue.

• Highlight Enthusiasm for Craft: If you have personal experience with arts, crafts, or framing, briefly mention it to show genuine interest.

• Articulate Learning Agility: Emphasize your eagerness to learn the specific framing techniques and systems used at Michaels.

📝 Enhancement Note: Interviewers will be looking for candidates who are customer-focused, possess good communication skills, demonstrate attention to detail, and show a genuine interest in the creative aspects of Michaels. Be ready to provide concrete examples from past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Stores careers portal.

• Tailor your resume: Highlight any customer service, sales, or crafting/art-related experiences. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "inventory."

• Prepare specific examples: For each key responsibility (sales, customer service, operations), have a brief, STAR method (Situation, Task, Action, Result) story ready to share during the interview.

• Research Michaels: Familiarize yourself with their product offerings, their mission ("fuel the joy of creativity"), and their approach to customer engagement. Understand the importance of custom framing within their business model.

• Practice your answers: Rehearse responses to common interview questions, focusing on demonstrating your skills and enthusiasm for the role and the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.