Expert Digital Product & Service Designer - RDT Workforce Enablement

📍 Job Overview

Job Title: Expert Digital Product & Service Designer - RDT Workforce Enablement

Company: Roche

Location: Warsaw, Poland (with potential for Poznan, Poland)

Job Type: Full time

Category: Digital Product & Service Design / User Experience (UX) / Customer Experience (CX)

Date Posted: 2026-08-26

Experience Level: 5-10 Years

Remote Status: Hybrid (Average 2 days/week in office)

🚀 Role Summary

• Lead end-to-end UX/CX strategy for complex digital products and services within Roche Digital Technology (RDT), focusing on Workforce Enablement.

• Drive human-centered design methodologies and advanced research techniques to deliver evidence-based recommendations and pragmatic solutions for intricate and ambiguous challenges.

• Cultivate strong, trusting relationships with diverse stakeholders, including Product Management, IT Leads, and Business Process Owners, to influence design and business decisions.

• Actively mentor and develop junior designers, fostering professional growth and contributing to the broader UX community within Roche.

📝 Enhancement Note: This role is positioned as an "Expert" and "Leader" within the UX/CX domain, indicating a senior individual contributor role with significant autonomy and influence, particularly within the RDT Workforce Enablement area. The focus on complex initiatives and ambiguous challenges suggests a need for strategic thinking and problem-solving beyond standard design tasks.

📈 Primary Responsibilities

• Own and lead the UX/CX strategy for complex digital initiatives, projects, or products from initial concept through successful implementation and adoption.

• Manage intricate features, overarching designs, and critical value metrics across a portfolio of digital solutions and services.

• Serve as a key contributor to defining and evolving UX best practices, standards, and frameworks within the RDT Workforce Enablement domain.

• Independently select and skillfully apply advanced human-centered design or research methodologies, such as complex qualitative research and advanced usability testing, to generate robust, evidence-based recommendations.

• Propose, define, and rigorously question UX success metrics relevant to the assigned domain, ensuring alignment with business objectives and user needs.

• Consistently consider all technical and business constraints, exploring multiple solutions, and clearly articulating trade-offs and rationale to stakeholders.

• Communicate complex information and ideas with clarity and impact to diverse audiences, building consensus and aligning strategic direction.

• Proactively manage stakeholder expectations and cultivate robust, trusting relationships throughout the project lifecycle.

• Actively mentor and develop other designers, fostering their professional growth and contributing to the broader UX community through knowledge sharing.

📝 Enhancement Note: The responsibilities emphasize leadership in strategy, execution, and mentorship, aligning with an expert-level individual contributor. The focus on defining and evolving best practices suggests an influential role in shaping the UX discipline within RDT.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong portfolio and extensive experience in UX/CX design, product design, or service design are paramount. Equivalent practical experience will be highly valued. Experience:

• Extensive professional experience (5-10 years recommended) in leading UX/CX for complex digital initiatives, projects, or products from concept to implementation.

• Proven track record of successfully navigating and resolving highly complex, ambiguous UX challenges with pragmatic, actionable solutions.

• Demonstrated experience in proactively managing stakeholder expectations and cultivating robust, trusting relationships throughout the project lifecycle to influence design and business decisions.

• Experience actively mentoring and developing other designers, fostering their professional growth and enhancing team capabilities.

• Experience working with IT products or low-complexity product lines within a corporate environment. Required Skills:

• Expert-level proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, Axure, InVision).

• Strong working knowledge and practical application of Agile methodologies and iterative design processes, with the ability to seamlessly integrate UX into development cycles.

• Expertise in skillfully applying appropriate human-centered design (HCD) or research methodologies, including advanced usability testing and complex qualitative research techniques.

• Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex information and ideas clearly to diverse stakeholders with differing viewpoints.

• Advanced problem-solving skills and the ability to approach challenges with a strategic and analytical mindset. Preferred Skills:

• Experience in service design principles and application.

• Familiarity with data analysis tools and techniques to inform design decisions and measure UX success.

• Experience within the pharmaceutical or healthcare industry, understanding its unique regulatory and user landscape.

• Knowledge of accessibility standards and best practices (WCAG).

📝 Enhancement Note: The emphasis on "expert-level proficiency" and "advanced methodologies" points towards candidates who are not only skilled practitioners but also thought leaders in their field, capable of tackling highly ambiguous problems and mentoring others.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 complex projects that demonstrate end-to-end UX/CX leadership from concept to implementation. Each case study should highlight:

  • The problem statement and business context.
  • Your specific role and responsibilities.
  • The human-centered design or research methodologies applied.
  • Key challenges encountered and how they were resolved.
  • Your design process and iteration.
  • Quantifiable outcomes and business impact (e.g., improved user satisfaction, increased efficiency, reduced errors).

• Process Examples: Include examples of how you have defined and evolved UX best practices, standards, or frameworks within a team or organization.

• Stakeholder Management: Provide evidence of how you have managed complex stakeholder relationships, built consensus, and influenced decisions through your design work.

• Mentorship Examples: Briefly describe your experience mentoring junior designers, including specific examples of how you've fostered their growth.

Process Documentation:

• Demonstrate an understanding of how to document and communicate design processes, user flows, and research findings effectively for cross-functional teams.

• Examples of how you have defined and tracked UX success metrics relevant to business objectives.

• Showcase experience integrating UX into Agile development cycles, including participation in ceremonies and iterative feedback loops.

📝 Enhancement Note: A strong portfolio is critical for this senior role. It should not only showcase design artifacts but also demonstrate strategic thinking, problem-solving capabilities, leadership, and the ability to drive measurable business impact through design.

💵 Compensation & Benefits

Salary Range:

• The expected salary range for this position in Warsaw, Poland is 170,100 PLN to 315,900 PLN gross per year.

• The final compensation will be determined based on factors such as skills, experience, qualifications, and location. Benefits:

• Annual bonus payment based on individual and company performance (target of 15%).

• Dedicated training budget for professional development, including training, certifications, conferences, and diversified career paths.

• Recharge Fridays: Two Fridays off per quarter to promote work-life balance.

• Take Time Program: Up to 3 months of leave for any personal purpose.

• Vacation subsidy.

• Flex Location: Possibility to work from different locations globally for a defined period.

• Take Time for Charity: Additional paid leave (up to 2 weeks) for charitable activities.

• Private healthcare (LuxMed packages).

• Group life insurance (UNUM).

• Multisport card.

• Stock share purchase additions.

• Yearly sales of company laptops and cars. Working Hours:

• Standard working hours are assumed to be 40 hours per week, with flexibility offered through the hybrid model and "Recharge Fridays."

📝 Enhancement Note: The salary range is explicitly provided, which is a significant advantage for candidates. The extensive list of benefits highlights Roche's commitment to employee well-being and professional development, which can be a strong draw for experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Pharmaceutical and Diagnostics. Roche is a global pioneer in research-focused healthcare, combining pharmaceutical and diagnostic strengths to drive personalized healthcare.

Company Size: Over 100,000 employees globally. This indicates a large, established organization with structured processes and significant resources, but also potential for specialized teams and career paths.

Founded: 1896. A long history signifies stability, deep expertise, and a sustained commitment to innovation.

Team Structure:

• The role is within Roche Digital Technology (RDT), a global team at the heart of Roche, focused on shaping the digital future of healthcare.

• This specific role is within the "RDT Workforce Enablement" domain, suggesting a focus on internal digital tools, platforms, and processes that empower Roche employees.

• The UX Professional is described as a leader who owns the UX/CX for an entire product or service, implying a matrixed or project-based structure where they collaborate extensively with Product Management, IT Leads, and Business Process Owners. Methodology:

• Roche emphasizes innovation, personal expression, open dialogue, and genuine connections.

• The company is driven by purpose and passion, aiming to power Roche through cutting-edge digital technologies like AI and data.

• A hybrid work model is in place, balancing flexibility with in-person collaboration.

• Human-centered design methodologies are explicitly mentioned as a core approach for this role.

Company Website: https://careers.roche.com/global/en/we-are-roche

📝 Enhancement Note: The company culture emphasizes inclusivity, personal expression, and a strong sense of purpose tied to improving healthcare. The RDT division acts as an internal innovation hub, and this role is key to enhancing the digital experience for Roche's global workforce.

📈 Career & Growth Analysis

Operations Career Level: Expert / Senior Individual Contributor. This role is designated as an "Expert" and requires extensive experience, leadership in complex initiatives, and the ability to mentor others. It sits at the senior end of individual contributor career paths in UX/CX design.

Reporting Structure: While not explicitly detailed, the role involves leading UX/CX for products/services and collaborating with Product Management and IT Leads. This suggests reporting into a UX/Design leadership function within RDT, with strong dotted-line reporting or close collaboration with product owners and development teams.

Operations Impact: The impact is significant, directly shaping the user and customer experience for internal tools and platforms, which in turn influences employee productivity, engagement, and ultimately, the company's ability to achieve its mission of advancing science and healthcare. The role is expected to lead to significant improvements in user satisfaction, engagement, and business value.

Growth Opportunities:

• Specialization: Deepen expertise within the RDT Workforce Enablement domain or explore other specialized areas within Roche's digital strategy.

• Leadership: Transition into management roles (e.g., Lead UX Designer, Design Manager) or take on broader strategic leadership for larger digital transformation initiatives.

• Skill Development: Utilize the dedicated training budget for advanced certifications, courses in emerging technologies (AI, data science for design), or leadership training.

• Cross-functional Exposure: Gain experience across different business units or product lines within Roche by taking on new projects or internal mobility opportunities.

• Community Contribution: Continue to grow as a thought leader by contributing to internal design communities, presenting at industry events, or publishing work.

📝 Enhancement Note: The "Expert" title and emphasis on mentorship suggest a clear path for career progression within Roche's design and digital technology functions, focusing on both technical mastery and leadership development.

🌐 Work Environment

Office Type: Hybrid work model, requiring an average of two days per week in the office. This indicates a blend of remote flexibility and in-person collaboration.

Office Location(s): Warsaw (Grafit building) and Poznan, Poland. Candidates should be open to working from these locations.

Workspace Context:

• The office environment is designed to foster in-person collaboration, likely including meeting rooms, workshop spaces, and common areas conducive to team interaction and brainstorming.

• Remote work is supported, implying access to necessary digital collaboration tools and infrastructure.

• The role requires collaboration with diverse teams (Product Management, IT, Business Process Owners), suggesting a dynamic and cross-functional workspace. Work Schedule:

• A standard 40-hour work week is implied.

• The hybrid model offers flexibility in terms of where work is performed, while the "Recharge Fridays" provide structured time off to promote well-being.

📝 Enhancement Note: The hybrid model is a key feature, balancing the benefits of remote work with the necessity of face-to-face interaction for complex design processes and team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio by a recruiter or hiring manager to assess basic qualifications and alignment with the role.

• Portfolio Presentation & Discussion: A key stage where the candidate presents selected case studies from their portfolio, demonstrating their design process, problem-solving skills, and impact. This will involve deep dives into their methodologies, decision-making, and stakeholder management.

• Technical/Behavioral Interviews: Interviews with the hiring manager and/or team members to assess technical expertise (UX/CX methodologies, tools), problem-solving abilities, and cultural fit. Expect questions related to handling ambiguity, stakeholder management, and mentorship.

• Cross-functional Stakeholder Interview: Potentially an interview with key stakeholders (e.g., Product Manager, IT Lead) to evaluate collaboration skills and ability to communicate complex design concepts to non-design audiences.

• Final Interview: May involve a senior leader to discuss strategic alignment and confirm suitability for the expert-level role.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your expertise in leading complex UX/CX initiatives from start to finish. Prioritize projects with clear business impact and quantifiable results.

• Tell a Story: For each case study, articulate a compelling narrative: the problem, your unique role, the process, the challenges, the solutions, and the outcomes. Focus on why you made certain decisions.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. This could include improvements in user satisfaction, task completion rates, efficiency gains, or conversion rates.

• Highlight Leadership & Mentorship: Ensure your portfolio reflects your ability to lead initiatives, influence stakeholders, and mentor junior designers.

• Be Prepared for Deep Dives: Anticipate detailed questions about your process, tools, decision-making rationale, and how you handle ambiguity and trade-offs.

Challenge Preparation:

• While a specific "design challenge" isn't explicitly mentioned, be prepared for scenario-based questions or hypothetical problem-solving exercises during interviews.

• Practice articulating your design process and strategy clearly and concisely.

• Be ready to discuss how you would approach a complex, ambiguous problem within the RDT Workforce Enablement context.

📝 Enhancement Note: The emphasis on a portfolio presentation suggests that practical demonstration of skills and experience is paramount. Candidates should prepare to articulate their thought process and impact in detail.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Tools: Expert-level proficiency required in industry-standard tools such as Figma, Sketch, Adobe Creative Suite, Axure, or InVision. The specific tools may vary, but mastery of at least one comprehensive design and prototyping suite is essential.

• Collaboration Platforms: Likely extensive use of tools like Jira, Confluence, Microsoft Teams, Slack, or similar platforms for agile development, documentation, and communication.

• User Research Tools: Experience with tools for usability testing (e.g., UserTesting.com, Lookback), surveys (e.g., SurveyMonkey, Qualtrics), and potentially heatmapping/analytics (e.g., Hotjar).

Analytics & Reporting:

• Familiarity with analytics platforms to understand user behavior and measure UX success metrics (e.g., Google Analytics, Adobe Analytics, internal BI tools).

• Ability to define and track UX success metrics relevant to the domain. CRM & Automation:

• While not a primary focus for this design role, understanding how design impacts user journeys within CRM systems (e.g., Salesforce) or automation platforms may be beneficial, especially for workforce enablement tools.

📝 Enhancement Note: The core requirement is expertise in design and prototyping tools. Familiarity with Agile workflow tools and user research platforms is also crucial for seamless integration into development cycles.

👥 Team Culture & Values

Operations Values:

• Innovation: Driving cutting-edge digital technologies, AI, and scalable tech innovations.

• Purpose-Driven: A commitment to shaping the future of healthcare and enabling breakthroughs that matter for patients.

• Inclusivity & Authenticity: Encouraging employees to show up as themselves, embraced for unique qualities, valued, accepted, and respected.

• Collaboration & Open Dialogue: Fostering genuine connections and open communication.

• Excellence: Aiming to deliver high-quality digital solutions that power Roche and enhance workforce capabilities.

• Data-Driven: Utilizing evidence-based recommendations and defining UX success metrics.

Collaboration Style:

• Cross-functional Integration: Seamlessly integrating UX into development cycles and working closely with Product Management, IT Leads, and Business Process Owners.

• Consensus Building: Leading proactive conversations to share ideas, build consensus, and align strategic direction.

• Mentorship & Knowledge Sharing: Actively developing other designers and contributing to the broader UX community.

• Hybrid Collaboration: Balancing remote work with in-person collaboration for workshops, team meetings, and strategic alignment sessions.

📝 Enhancement Note: The company culture strongly emphasizes inclusivity and a purpose-driven approach to innovation within healthcare. Collaboration is key, requiring strong interpersonal skills and the ability to work effectively across diverse teams and work arrangements.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: The role explicitly calls for resolving "highly complex and ambiguous UX challenges," requiring strong problem-solving skills and the ability to define clarity where none exists.

• Stakeholder Alignment: Managing diverse viewpoints and expectations from various stakeholders (Product, IT, Business) to achieve consensus on design direction.

• Driving Adoption: Ensuring that designed solutions for workforce enablement are not only user-friendly but also effectively adopted by employees, leading to tangible business value.

• Balancing Innovation with Constraints: Integrating cutting-edge design thinking within established corporate structures and technical/business constraints.

• Mentoring Diverse Skill Levels: Effectively guiding and developing junior designers with varying levels of experience and skill sets.

Learning & Development Opportunities:

• Advanced Skill Development: Utilize the dedicated training budget for advanced UX/CX courses, certifications in emerging technologies, or specialized workshops.

• Industry Engagement: Participate in conferences and industry events to stay abreast of the latest trends in digital product design and workforce enablement.

• Leadership Pathways: Opportunities to lead larger, more strategic initiatives, potentially moving towards design leadership or management roles.

• Cross-Domain Exposure: Work on a variety of projects within RDT Workforce Enablement, gaining broad exposure to different business processes and user needs.

• Mentorship Programs: Both receive mentorship from senior leaders and continue to mentor junior talent, fostering continuous learning.

📝 Enhancement Note: The challenges are inherent to senior, expert-level roles in large organizations, offering significant opportunities for professional growth and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the UX/CX for a complex digital product or service from concept to implementation. What was your process, what were the key challenges, and what was the measurable outcome?" (Focus on end-to-end ownership, complexity, and impact).

• "How do you approach resolving highly complex and ambiguous UX challenges? Provide a specific example." (Focus on problem-solving methodology, critical thinking, and pragmatic solutions).

• "How do you build consensus and influence design and business decisions with diverse stakeholders who have differing viewpoints?" (Focus on communication, negotiation, and relationship-building skills).

• "Describe your approach to mentoring junior designers. What are your key strategies for fostering their professional growth?" (Focus on leadership, coaching, and team development). Company & Culture Questions:

• "What interests you about Roche and specifically the RDT Workforce Enablement team?" (Research Roche's mission in healthcare and RDT's role in digital transformation).

• "How do you see your expertise contributing to a culture of innovation and inclusivity?" (Connect your values and experience to Roche's stated culture).

• "How would you integrate human-centered design principles into an Agile development cycle for internal workforce tools?" (Demonstrate understanding of practical application in a corporate IT setting). Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative: Problem -> Your Role -> Process -> Challenges -> Solution -> Outcome/Impact.

• Visuals: Use high-quality mockups, wireframes, user flows, and potentially short video demonstrations.

• Quantify: Be ready to discuss specific metrics and how you measured success. If exact numbers aren't available, discuss the types of metrics you would track and why.

• Focus on "Why": Explain your decision-making process. Why did you choose a particular methodology? Why did you opt for a specific design solution?

• Engage: Treat it as a collaborative discussion, not just a presentation. Be open to questions and feedback throughout.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, leadership in complex situations, strong communication, and a deep understanding of human-centered design principles and their application in a corporate IT environment.

📌 Application Steps

To apply for this Expert Digital Product & Service Designer position:

• Submit your application through the provided application link on the Roche careers portal.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate leadership in complex UX/CX initiatives, problem-solving in ambiguous situations, and measurable business impact, particularly relevant to internal tools or workforce enablement.

• Resume Optimization: Ensure your resume clearly articulates your extensive experience (5-10 years), expert-level skills in design and research methodologies, stakeholder management success, and any mentorship experience. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, decision-making rationale, and project outcomes. Prepare specific examples for behavioral questions related to leadership, problem-solving, and collaboration.

• Company Research: Familiarize yourself with Roche's mission, RDT's role, and the principles of human-centered design within a large, global pharmaceutical organization. Understand the hybrid work model and company values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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