Staff Product Designer

📍 Job Overview

Job Title: Staff Product Designer - (Logistics, Order Tracking)

Company: Delivery Hero (operating Glovo)

Location: Barcelona, Spain

Job Type: Full-time

Category: Product Design / User Experience (UX)

Date Posted: 2026-09-09

Experience Level: 5+ years

Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• Lead the end-to-end design of the order tracking product experience, impacting millions of users globally across multiple Delivery Hero brands.

• Drive impactful, user-centric design solutions for complex platforms, focusing on seamless delivery experiences for customers, riders, and merchants.

• Utilize data-driven decision-making, user research, and A/B testing to continuously optimize and refine the order tracking journey.

• Contribute to and refine the product roadmap, prioritizing features that enhance engagement and align with business goals and technical feasibility.

📝 Enhancement Note: This role is positioned as a "Staff" level designer, indicating a senior individual contributor role with significant autonomy and influence over product strategy and execution within the Order Tracking domain. The focus on multiple global brands (Talabat, foodpanda, PedidosYa, Glovo, HungerStation) signifies a broad impact and the need for scalable, consistent design solutions.

📈 Primary Responsibilities

• Own and shape the order tracking product experience across Delivery Hero's portfolio of consumer apps, ensuring a delightful and seamless delivery journey for millions of users worldwide.

• Lead the design efforts to revamp and enhance the order tracking experience, focusing on usability, trust, and efficiency for internal users and customers.

• Drive impactful designs by owning the entire design process from ideation to launch, ensuring intuitive, visually compelling, and efficient user experiences that align with business objectives.

• Leverage data, user feedback, and A/B testing results to inform design decisions and continuously optimize the order tracking journey for maximum user satisfaction and business impact.

• Define and execute design strategy, contributing to the product roadmap and prioritizing features that drive engagement, improve user experience, and support Delivery Hero's expansion into new areas like grocery and retail.

• Collaborate closely with researchers, product managers, and engineers to co-create best-in-class solutions that balance internal user needs, customer satisfaction, business goals, and technical feasibility.

• Facilitate workshops and design sprints to align teams, foster innovation, and ensure a shared understanding of design goals and user needs.

• Advocate for design excellence by championing best practices in visual design, interaction design, and accessibility, ensuring thoughtful crafting of every user touchpoint.

• Mentor and lead by example, fostering a culture of continuous improvement, collaboration, and user-centricity within the design chapter.

📝 Enhancement Note: The responsibilities highlight a senior-level contribution, emphasizing ownership, strategic input, and leadership within the design function for the Order Tracking domain. The mention of "Customer Product Line design chapter in Logistics" suggests a specific organizational structure where this role plays a key part in balancing diverse stakeholder needs.

🎓 Skills & Qualifications

Education: Not explicitly stated, but a Bachelor's or Master's degree in Design, HCI, or a related field is typically expected for a Staff level role.

Experience: 5+ years of professional experience as a Product Designer, with a strong focus on designing complex platforms, particularly mobile applications (app experience essential).

Required Skills:

• Product Design Expertise: Proven experience in end-to-end product design for complex platforms, with a strong portfolio showcasing app design capabilities.

• Figma Proficiency: Advanced skills in Figma for design, prototyping, and collaboration.

• Design Systems: Experience in contributing to, utilizing, and advocating for design systems to ensure consistency and scalability.

• User-Centric Mindset: Deep understanding and application of user-centered design principles to create intuitive and effective user experiences.

• Visual Design Skills: Strong aesthetic sensibility and the ability to create visually compelling and on-brand interfaces.

• Strategic Thinking: Ability to understand business goals, product strategy, and OKRs, and translate them into impactful design solutions.

• Workshop Facilitation: Experience in leading design thinking workshops, ideation sessions, and design sprints to drive collaboration and innovation.

• Design Metrics Analysis: Understanding and application of design metrics to measure success, inform decisions, and optimize user journeys.

• Stakeholder Management: Excellent ability to communicate design decisions, build consensus, and manage expectations with diverse stakeholders (Product Managers, Engineers, Researchers, Business Leaders).

• Collaboration: Proven ability to work effectively in cross-functional teams, motivating others and fostering a collaborative environment.

Preferred Skills:

• B2C Product Experience: Prior experience designing for Business-to-Consumer (B2C) products, understanding consumer behavior and market dynamics.

• Animation Concepts: Familiarity with or ability to incorporate subtle animations or motion design to enhance user experience.

• User Research: Experience conducting or collaborating on user research to gather insights and validate design decisions.

• A/B Testing: Understanding of A/B testing methodologies and how to use results to iterate on designs.

• Interaction Design: Expertise in crafting seamless and intuitive user interactions.

• Accessibility: Knowledge of accessibility standards and best practices to ensure inclusive design.

📝 Enhancement Note: The "Staff" title implies a senior level, suggesting that candidates should demonstrate not just execution skills but also strategic thinking, leadership, and the ability to mentor others. The emphasis on global brands and complex platforms points towards the need for experience in handling large-scale, multifaceted design challenges.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 in-depth case studies demonstrating your end-to-end product design process for complex platforms, ideally mobile applications.

• Problem/Solution Framing: Clearly articulate the user problem or business challenge, your approach, and the solutions you designed.

• Design Process Documentation: Detail your design methodology, including user research, ideation, wireframing, prototyping, user testing, and iteration.

• Visual Design Examples: Include high-fidelity mockups and UI elements that highlight your visual design skills and attention to detail.

• Interaction Design Examples: Demonstrate how you designed intuitive and efficient user flows and interactions.

• Design System Contributions: If applicable, showcase how you contributed to or utilized design systems.

• Metrics & Impact: Quantify the impact of your designs using relevant metrics (e.g., conversion rates, engagement, task completion time, user satisfaction scores). Highlight ROI or business outcomes achieved.

• Tools Used: Clearly state the tools used in each project, with a strong emphasis on Figma.

Process Documentation:

• Workflow Design: Demonstrate your ability to map out and optimize complex user workflows, particularly within logistics or order tracking contexts.

• Usability Improvements: Provide examples of how you identified usability issues and implemented design changes that led to significant improvements.

• Cross-functional Collaboration: Illustrate how you collaborated with Product Managers, Engineers, and Researchers throughout the design process, including documentation of these interactions.

• Design System Implementation: Show evidence of how you applied or helped develop design system components to ensure consistency and efficiency.

📝 Enhancement Note: For a Staff Product Designer role, the portfolio needs to go beyond just showcasing polished visuals. It must demonstrate strategic thinking, a deep understanding of the design process, the ability to drive measurable business impact, and experience with complex systems and collaboration. The emphasis on "Logistics, Order Tracking" suggests that case studies related to operational efficiency, real-time tracking, or complex data visualization would be highly relevant.

💵 Compensation & Benefits

Salary Range: For a Staff Product Designer in Barcelona with 5+ years of experience, a competitive salary range would typically fall between €55,000 and €75,000 annually, depending on specific experience, negotiation, and the company's compensation philosophy. This range is based on industry benchmarks for senior design roles in major European tech hubs and considers the cost of living in Barcelona.

Benefits:

• Equity Plan: An enticing equity plan offering ownership in the company.

• Private Health Insurance: Comprehensive coverage for employee well-being.

• Monthly Glovo Credit: Monthly credit to use on the Glovo platform.

• Discounts: Offers on transportation, food, and kindergarten expenses.

• Discounted Gym Memberships: Access to fitness facilities at a reduced rate.

• Flexible Work Arrangements:

  • Work from home up to two days a week.
  • Opportunity to work from anywhere for up to three weeks per year.

• Enhanced Parental Leave: Generous parental leave policies.

• Office-based Nursery: On-site childcare facilities.

• Therapy & Wellbeing: Access to online therapy and other wellbeing benefits.

Working Hours: Standard full-time hours, likely around 40 hours per week, with the flexibility of hybrid work and the ability to work remotely for specified periods.

📝 Enhancement Note: The provided salary range is an estimate based on typical market rates for a Staff Product Designer in Barcelona. Actual compensation may vary based on the candidate's specific qualifications, experience, and the company's internal compensation structure. The benefits package is quite comprehensive, highlighting a strong focus on employee well-being and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Local Delivery Platform / E-commerce Logistics

Company Size: Delivery Hero operates in ~65 countries, with a significant global workforce. Glovo, as part of Delivery Hero, is a substantial entity. The specific team size for the Order Tracking design chapter is likely moderate, fostering a collaborative environment within a larger corporate structure.

Founded: Delivery Hero was founded in 2011. Glovo was founded in 2015. This indicates a mature company with established processes but also a dynamic, growth-oriented culture characteristic of the tech and delivery industries.

Team Structure:

• Customer Product Line Design Chapter: This role is part of a dedicated design chapter focused on customer-facing logistics products.

• Order Tracking Team: You will be embedded within the Order Tracking team, working closely with Product Managers, Engineers, and Researchers.

• Logistics Division: The team operates within the broader Logistics division of Delivery Hero/Glovo, focusing on optimizing last-mile delivery.

• Cross-functional Collaboration: The role emphasizes co-creation and close collaboration with various departments to achieve business and user goals.

Methodology:

• User-Centric Design: Adherence to the "Don't make me think!" principle, prioritizing usability and intuitive design.

• Business Alignment: Designing solutions that contribute to sustainable business growth and support OKRs.

• Data-Driven Decisions: Utilizing research, user feedback, and A/B testing to inform design strategy.

• Agile Development: Likely operating within an agile framework, with iterative design and development cycles.

• Design Systems: Emphasis on consistency, scalability, and efficiency through robust design systems.

Company Website: https://about.glovoapp.com/

📝 Enhancement Note: Delivery Hero's acquisition of Glovo and its global presence suggest a company culture that balances innovation with operational scale. The emphasis on "Leadership Principles" indicates a structured approach to performance and behavior, common in large tech organizations. The "Customer Product Line design chapter" structure implies specialized teams focused on specific aspects of the user journey, allowing for deep expertise.

📈 Career & Growth Analysis

Operations Career Level: Staff Product Designer. This is a senior individual contributor role. It signifies a high level of expertise, autonomy, and influence. Staff designers are expected to tackle ambiguous problems, drive strategic initiatives, mentor junior designers, and significantly impact product direction and business outcomes. They often set standards and best practices for their domain.

Reporting Structure: The role is within the "Customer Product Line design chapter in Logistics." While direct reporting is not specified, a Staff Product Designer typically reports to a Design Lead, Head of Design, or a Director of Product. They will work closely with Product Managers and Engineering Leads within the Order Tracking team.

Operations Impact: The impact is substantial, directly influencing the user experience for millions of customers across 70+ countries using Delivery Hero's brands. The work in the Logistics Team aims to make last-mile delivery more efficient, affordable, and sustainable, contributing directly to Delivery Hero's core business objectives and expansion strategies. The designs will influence customer satisfaction, rider efficiency, and merchant operations.

Growth Opportunities:

• Deep Specialization: Opportunity to become a recognized expert in logistics and order tracking design within a global organization.

• Leadership & Mentorship: Potential to formally or informally mentor junior designers, lead design initiatives, and influence design strategy across multiple brands.

• Cross-Brand Exposure: Gain experience working with and harmonizing design across diverse brands within the Delivery Hero portfolio.

• Strategic Influence: Contribute to high-level product roadmaps and strategic planning, shaping the future of delivery experiences.

• Skill Development: Continuous learning through tackling complex challenges, exposure to new technologies, and potentially attending industry conferences.

• Career Progression: Potential pathways to Principal Designer, Design Lead, or management roles within Design or Product.

📝 Enhancement Note: The "Staff" designation is crucial. It implies that candidates should have a track record of not just executing well but also leading initiatives, mentoring others, and influencing product strategy. The growth opportunities are tied to increasing scope, strategic impact, and leadership within a large, global tech company.

🌐 Work Environment

Office Type: Hybrid work model, with a requirement to be in the office for 3 days a week. This suggests a collaborative office environment designed for teamwork, brainstorming, and in-person interaction, balanced with remote work flexibility.

Office Location(s): Barcelona, Spain. This vibrant city offers a strong tech ecosystem and a high quality of life. Specific office details (e.g., amenities, accessibility) are not provided but can be assumed to be modern and conducive to a tech workforce.

Workspace Context:

• Collaborative Spaces: The 3-day in-office requirement suggests the office is equipped with meeting rooms, brainstorming areas, and open spaces to facilitate team collaboration.

• Tools & Technology: Access to standard design software (Figma is a requirement), collaboration tools, and potentially specialized logistics or data analysis platforms.

• Team Interaction: Opportunities for frequent face-to-face interaction with product managers, engineers, researchers, and fellow designers, fostering a strong team dynamic.

• Global Reach: While based in Barcelona, the work involves collaboration with global teams, offering exposure to diverse perspectives and working styles.

Work Schedule: Standard full-time hours (approx. 40 hours/week) with a hybrid arrangement. The company also offers flexibility with the ability to work from anywhere for up to three weeks per year, suggesting a culture that values results and work-life balance.

📝 Enhancement Note: The hybrid model and the "work from anywhere" perk indicate a modern, flexible work environment that prioritizes employee autonomy while still valuing in-person collaboration. For a designer, having access to a well-equipped office space for collaborative sessions is important.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter screen to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Design Challenge: A crucial stage where candidates present their portfolio, discussing their process, impact, and strategic thinking. A practical design challenge may be assigned, focusing on a problem relevant to order tracking or logistics.

• Cross-functional Interviews: Interviews with Product Managers, Engineers, and potentially other designers to assess collaboration skills, technical understanding, and problem-solving abilities.

• Staff-Level Interview: A discussion focusing on strategic thinking, leadership potential, ability to handle ambiguity, and impact on business metrics. This may involve a senior design leader or product executive.

Portfolio Review Tips:

• Storytelling: Structure your case studies as compelling narratives. Clearly define the problem, your role, your process, the challenges you faced, your solutions, and the quantifiable outcomes.

• Process over Polish: While visuals are important, emphasize your thinking process. Explain why you made certain design decisions.

• Quantify Impact: Use data and metrics to demonstrate the success of your designs. Show how you contributed to business goals (e.g., increased conversion, reduced errors, improved efficiency).

• Focus on Relevance: Highlight projects that demonstrate experience with complex platforms, mobile apps, B2C products, and ideally, logistics or operational challenges.

• Figma & Design Systems: Be prepared to discuss your proficiency with Figma and your experience with design systems.

• Conciseness: Be prepared to present your portfolio within a set time limit. Select your strongest, most relevant projects.

Challenge Preparation:

• Understand the Domain: Research the challenges in last-mile delivery, order tracking, and logistics optimization. Familiarize yourself with Delivery Hero and Glovo's business.

• Think Strategically: For any given challenge, consider the user (customer, rider, merchant), the business goals, and technical constraints.

• Process-Oriented Approach: Focus on outlining a clear design process, even if time is limited. Show how you would approach the problem systematically.

• Justify Decisions: Be ready to explain the rationale behind your proposed solutions and design choices.

• Ask Clarifying Questions: Don't hesitate to ask questions to ensure you fully understand the challenge and its context.

📝 Enhancement Note: The emphasis on "Staff" level means interviewers will be looking for strategic thinking, leadership potential, and the ability to influence beyond just executing tasks. The portfolio and any design challenge should reflect this higher level of contribution.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for design, prototyping, and collaboration. Proficiency is a key requirement.

• Prototyping Tools: Likely integrated within Figma or other associated tools for creating interactive prototypes.

• Design Systems: Experience working with and contributing to established design systems.

Analytics & Reporting:

• Data Analysis Tools: While not explicitly mentioned, a Staff Designer would likely interact with or utilize data from tools like Amplitude, Mixpanel, Google Analytics, or internal BI dashboards to understand user behavior and measure design impact.

• A/B Testing Platforms: Familiarity with A/B testing methodologies and platforms used to validate design hypotheses.

CRM & Automation:

• Project Management Tools: Familiarity with tools like Jira, Asana, or Trello for managing design tasks and collaborating with engineering teams.

• Collaboration Platforms: Slack, Microsoft Teams, or similar for day-to-day communication.

📝 Enhancement Note: The explicit mention of Figma is critical. For a Staff Designer, understanding how to leverage data and analytics to inform design decisions is also paramount, even if they aren't the primary analyst.

👥 Team Culture & Values

Operations Values:

• User-Centricity ("Don't make me think!"): A core principle focused on creating intuitive, easy-to-use experiences that minimize cognitive load for users.

• Sustainable Business Growth ("We help the biz to grow sustainably"): Designs are expected to consider and positively impact business goals, OKRs, and long-term sustainability.

• User & Stakeholder Empathy ("Our customers and users matter"): Actively bringing user and stakeholder voices into the design process through research and feedback.

• Excellence in Craft: Hiring for high standards in design execution and strategic thinking.

• Leadership Principles: Adherence to Delivery Hero's specific leadership principles that guide decision-making and collaboration (e.g., Customer Obsession, Bias for Action, Ownership, etc.).

Collaboration Style:

• Cross-functional Co-creation: Working closely with Product, Engineering, and Research to build solutions collaboratively.

• Data-Informed: Decisions are guided by data and user insights, fostering a pragmatic and evidence-based approach.

• Iterative & Experimental: Willingness to test, learn, and iterate on designs based on feedback and performance metrics.

• Mentorship & Knowledge Sharing: A culture that encourages sharing expertise and supporting the growth of team members.

• Global Mindset: Collaboration across different regions and cultures, requiring adaptability and clear communication.

📝 Enhancement Note: The explicit mention of Delivery Hero's Leadership Principles is a key indicator of company culture. Candidates should research these principles and be prepared to discuss how their behaviors align with them. The three design principles provide a clear framework for how the design team operates.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global Needs: Designing for diverse user needs, cultural nuances, and technical capabilities across 70+ countries and multiple brands.

• Complexity of Logistics: Tackling the intricate challenges of last-mile delivery, real-time tracking, and operational efficiency.

• Data Integration & Visualization: Designing effective ways to present complex, real-time data to users without overwhelming them.

• Scalability & Consistency: Ensuring design solutions are scalable across different brands and regions while maintaining a consistent user experience.

• Ambiguity & Influence: Navigating a large organization, influencing stakeholders, and driving change for a complex product area.

Learning & Development Opportunities:

• Deep Domain Expertise: Becoming a go-to expert in logistics and delivery product design within a global leader.

• Strategic Leadership: Developing skills in product strategy, roadmap contribution, and influencing senior leadership.

• Cross-Brand Design Harmonization: Gaining experience in brand integration and creating cohesive experiences across a portfolio.

• Mentorship Programs: Opportunities to mentor junior designers and develop leadership capabilities.

• Industry Exposure: Potential for attending design conferences or workshops relevant to UX, logistics, or e-commerce.

📝 Enhancement Note: The challenges are inherent to a global, complex product like order tracking in the delivery space. Highlighting how one would approach these challenges, demonstrating resilience and strategic problem-solving, will be key for candidates.

💡 Interview Preparation

Strategy Questions:

• "How would you approach redesigning the order tracking experience for a new market with different cultural norms and tech infrastructure?"

• "Describe a time you had to balance conflicting requirements from different stakeholders (e.g., business, engineering, user). How did you reach a resolution?"

• "Walk us through your process for designing a new feature for real-time delivery updates. What metrics would you track to measure its success?"

• "How do you ensure consistency in design across multiple brands or product lines?" Company & Culture Questions:

• "How do Delivery Hero's Leadership Principles resonate with your own work philosophy? Can you give an example?"

• "How do you foster collaboration within a cross-functional team?"

• "What does 'user-centricity' mean to you in the context of logistics and delivery?"

• "How do you stay updated on design trends and best practices, particularly in mobile and complex platforms?" Portfolio Presentation Strategy:

• Start with the 'Why': Begin each case study by clearly stating the problem and the business/user goals.

• Show, Don't Just Tell: Use visuals effectively, but focus your narrative on your process and decision-making.

• Quantify Your Impact: Emphasize the results and metrics achieved. Use phrases like "This led to a X% increase in..." or "Reduced task completion time by Y minutes."

• Highlight Collaboration: Mention how you worked with PMs, engineers, and researchers.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your choices, trade-offs, and challenges.

• Practice Your Narrative: Rehearse your presentation to ensure it's concise, engaging, and within the allotted time.

📝 Enhancement Note: For a Staff level role, expect questions that probe strategic thinking, leadership, and the ability to handle complex, ambiguous problems. Be prepared to discuss your design philosophy and how you influence product direction.

📌 Application Steps

To apply for this Staff Product Designer position:

• Submit your application through the provided link on SmartRecruiters.

• Tailor Your Resume: Highlight your 5+ years of experience in product design, emphasizing complex platforms, app design, Figma proficiency, and experience with design systems. Use keywords from the job description.

• Curate Your Portfolio: Select 3-5 of your most impactful case studies that showcase your end-to-end design process, strategic thinking, and quantifiable results, ideally with relevance to mobile, B2C, or logistics/tracking domains. Ensure Figma is prominently featured.

• Prepare Your Portfolio Presentation: Practice presenting your case studies, focusing on your design process, decision-making rationale, and the business impact of your work. Be ready to discuss your approach to user-centricity and collaboration.

• Research Delivery Hero & Glovo: Understand their mission, products, and values. Familiarize yourself with their stated Leadership Principles and design principles. This will help you tailor your answers and demonstrate cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.