Experience Design, Vice President- Design Systems

📍 Job Overview

Job Title: Experience Design, Vice President - Design Systems

Company: JPMorgan Chase & Co.

Location: Brooklyn, NY, United States

Job Type: Full time

Category: Design Operations / Product Design

Date Posted: September 01, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead the strategic integration of agentic product needs into a comprehensive design system, ensuring scalability and consistency across platforms.

• Drive the end-to-end delivery of reusable design system components and patterns, from requirement refinement to cross-team coordination.

• Proactively identify and address design system gaps to enhance agentic experiences, fostering innovation and user-centric solutions.

• Act as a primary design liaison between agentic product teams and the design system organization, leveraging influence to align stakeholders.

• Champion inclusive design practices and accessibility standards, mentoring junior designers and promoting a diverse and inclusive team culture.

📝 Enhancement Note: This role is positioned as a Vice President within Experience Design, focusing specifically on Design Systems. The core function is to bridge the gap between emerging "agentic" (AI-driven) product development and the established design system. This implies a strategic leadership role requiring significant influence, cross-functional collaboration, and a deep understanding of both user experience principles and the technical underpinnings of AI-powered features. The emphasis on "agentic product needs" suggests a focus on AI assistants, chatbots, and automated workflows within the financial services context.

📈 Primary Responsibilities

• Lead the intake and prioritization process for agentic components and patterns within the design system framework.

• Refine product requirements for design system integration, establishing clear milestones and coordinating delivery timelines across multiple teams.

• Proactively identify and propose enhancements for gaps in the design system's coverage of agentic user experiences.

• Translate complex agentic product requirements into reusable, cross-platform design system assets, including diagrams, wireframes, prototypes, and detailed component specifications.

• Coordinate and influence diverse stakeholder groups, including design system engineers, product managers, and agentic product teams, to ensure timely and effective delivery.

• Champion and role-model the adoption of inclusive design practices and accessibility guidelines (e.g., WCAG) throughout the design system.

• Mentor junior designers, fostering a collaborative environment that encourages diversity of thought and inclusive design solutions.

• Analyze agentic experience trends, gather insights from user research, and leverage data to inform design direction and optimize user experiences across various platforms and channels.

• Collaborate closely with product teams to understand their unique challenges and opportunities related to agentic AI features.

• Contribute to the governance and evolution of the design system, ensuring its relevance and efficiency for emerging technologies.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership, program management, and hands-on design execution. The emphasis on "agentic product needs" and "AI assistants, chatbots, and agent-driven workflows" indicates a focus on cutting-edge AI integration within the financial services sector. The role requires not just design creation but also significant strategic influence and cross-functional coordination, a hallmark of senior operations and product leadership roles.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for a Vice President-level role in this domain. Equivalent practical experience will also be considered.

Experience: 5-10 years of progressive experience in user experience design, with a significant focus on design systems, product strategy, or related areas. Proven experience in managing complex design initiatives and influencing cross-functional teams.

Required Skills:

• 5+ years of experience in user experience design, design systems, or equivalent expertise.

• Demonstrated ability to lead and thrive in ambiguous and evolving product areas, defining direction with unclear or changing requirements.

• Strong planning, coordination, and program management skills, capable of managing intake workflows, stakeholder relationships, and cross-team logistics.

• Proven experience designing for cross-platform environments (iOS, Android, Web), with a deep understanding of platform-specific capabilities and constraints.

• Technical literacy in AI and agentic experiences, including an understanding of AI assistants, chatbots, and agent-driven workflows.

• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to integrate diverse perspectives and abilities into design solutions.

• Proven ability to influence multiple stakeholder groups with competing priorities.

• Experience in translating product requirements into detailed design specifications, wireframes, prototypes, and component documentation. Preferred Skills:

• Advanced proficiency in Figma, leveraging its design system features (components, variables, auto layout).

• Excellent communication and presentation skills, with a strong ability to articulate rationale, tell compelling stories, and persuade senior leaders.

• Experience in conversation design, chatbot UX, and/or multi-modal interaction patterns.

• Previous experience working within or contributing to a design system team, including component libraries, pattern documentation, or governance processes.

• Demonstrated experience incorporating AI and agentic tools into design workflows, with measurable impact on quality, efficiency, or outcomes.

📝 Enhancement Note: The experience requirement is framed as "5+ years or equivalent expertise," suggesting flexibility for candidates with extensive practical experience. The "technical literacy in AI and agentic experiences" is a critical differentiator, emphasizing the need for candidates to understand the underlying principles of AI-driven interactions rather than just surface-level design. The preference for Figma expertise highlights the specific toolset expected for modern design system work.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 significant projects demonstrating expertise in design systems, including contributions to component libraries, pattern definition, or system governance.

• Include detailed case studies that highlight the strategic thinking behind design system decisions, focusing on reusability, scalability, and cross-platform consistency.

• Demonstrate experience in translating complex product requirements, particularly those involving AI or agentic features, into actionable design system assets.

• Provide examples of how you have proactively identified and solved design system gaps or challenges, illustrating the process and impact.

• Showcase work that adheres to inclusive design principles and accessibility guidelines, with clear explanations of how these were integrated. Process Documentation:

• Illustrate your approach to intake and prioritization workflows for design system requests, including how requirements are refined and managed.

• Document your process for translating product needs into reusable design system components, from initial concept to final specification.

• Provide examples of how you have coordinated delivery and managed dependencies across multiple cross-functional teams to ensure design system adoption.

• Showcase your methods for analyzing agentic experience trends and leveraging user feedback and data to inform design system evolution.

📝 Enhancement Note: A strong portfolio is crucial for this role, as it will serve as tangible evidence of the candidate's ability to build and manage sophisticated design systems, especially those incorporating emerging technologies like AI. The emphasis should be on strategic impact, process efficiency, and cross-functional collaboration, demonstrating a Vice President's level of ownership and influence.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Vice President of Experience Design specializing in Design Systems in Brooklyn, NY, with 5-10 years of experience and a background in financial services, the estimated salary range is $170,000 - $240,000 per year. This estimate considers the senior leadership level, the specialized nature of design systems, the focus on AI/agentic experiences, and the high cost of living in the New York metropolitan area.

Benefits:

• Comprehensive health care coverage (medical, dental, vision).

• On-site health and wellness centers.

• Robust retirement savings plan (e.g., 401(k) with company match).

• Backup childcare services.

• Tuition reimbursement programs for continued education and development.

• Mental health support and resources.

• Financial coaching and planning services.

• Discretionary incentive compensation, potentially including cash and/or equity awards, based on individual achievements and contributions.

• Paid time off, holidays, and parental leave.

Working Hours: Standard full-time work hours are expected, typically around 40 hours per week. However, given the senior nature of the role and the dynamic environment of product development, some flexibility may be required to meet project deadlines and stakeholder needs.

📝 Enhancement Note: The salary range is estimated based on publicly available compensation data for VP-level design roles in major metropolitan areas, adjusted for the specialized nature of design systems and the financial services industry. JPMorgan Chase & Co. is a large, established financial institution, suggesting a competitive compensation and benefits package aligned with industry standards for senior leadership. The inclusion of "Discretionary incentive compensation" is typical for VP-level roles in finance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. JPMorgan Chase & Co. is a global leader in financial services, offering a wide array of products and services, including investment banking, commercial banking, asset management, and consumer banking. The company operates in a highly regulated, competitive, and rapidly evolving technological landscape.

Company Size: JPMorgan Chase & Co. is a very large enterprise, employing over 240,000 individuals globally. This large scale means extensive resources, established processes, and numerous opportunities for specialization and cross-functional collaboration, but also requires navigating complex organizational structures.

Founded: The company has a long history, with roots tracing back to 1799. This deep heritage implies a strong emphasis on stability, trust, and long-term strategy, while its modern iteration is heavily invested in digital transformation and innovation.

Team Structure:

• The Design System team likely consists of dedicated designers, researchers, and engineers focused on creating and maintaining a unified design language and component library.

• This role reports into a senior leadership position within Experience Design or Product Design, with a direct reporting line to a Chief Design Officer or VP of Design.

• Close collaboration is expected with agentic product teams (likely within Consumer & Community Banking or Digital divisions), engineering leads, product managers, and potentially AI/ML specialists. Methodology:

• Data-driven decision-making is paramount, leveraging analytics, user research, and A/B testing to inform design system evolution and product enhancements.

• Agile methodologies are likely employed for iterative development and rapid deployment of design system updates and product features.

• A strong emphasis on user-centered design principles, ensuring that all design system components and agentic experiences prioritize customer needs and usability.

• Cross-functional collaboration is a core operational tenet, requiring seamless integration between design, engineering, product, and business stakeholders.

Company Website: https://www.jpmorganchase.com/

📝 Enhancement Note: JPMorgan Chase & Co.'s scale and industry position suggest a culture that balances established best practices with a significant push towards digital innovation. The "agentic product needs" aspect points to the company's strategic investment in AI and future-forward technologies. The design system team operates as a critical internal service provider, enabling consistency and efficiency across a vast product portfolio.

📈 Career & Growth Analysis

Operations Career Level: This role is at the Vice President level, signifying a senior leadership position responsible for strategic direction, team mentorship, and significant cross-functional influence. It requires not only deep design expertise but also strong program management, stakeholder management, and the ability to drive adoption of design system principles across a large organization.

Reporting Structure: The role reports to a senior leader within the Experience Design or Product Design organization. The VP will likely manage a small team or matrixed responsibilities, acting as the primary liaison between the central Design System team and specific agentic product development groups.

Operations Impact: The Design System VP has a substantial impact on operational efficiency and product quality. By ensuring reusable components and consistent patterns, they reduce redundant design and development efforts, accelerate time-to-market for new features, and maintain a cohesive, high-quality user experience across all agentic products. This directly contributes to customer satisfaction, operational cost savings, and brand consistency.

Growth Opportunities:

• Leadership Advancement: Potential to advance to Senior Vice President or Chief Design Officer roles, leading larger design organizations or driving design strategy across more product areas.

• Specialization Deepening: Opportunity to become a recognized expert in AI-driven design systems and agentic user experiences within the financial services industry.

• Cross-Functional Leadership: Potential to move into broader product leadership or strategic program management roles, leveraging design system expertise to drive broader business initiatives.

• Mentorship and Team Building: Opportunities to build and lead high-performing design teams, shaping the future of design talent within JPMorgan Chase.

📝 Enhancement Note: The VP title indicates a significant level of responsibility and strategic input. Growth opportunities are geared towards senior leadership and specialized expertise, particularly in the rapidly evolving field of AI-driven design. The role acts as a critical enabler for product teams, making its operational impact substantial.

🌐 Work Environment

Office Type: This is an on-site role, indicating a preference for in-person collaboration and engagement within JPMorgan Chase & Co.'s corporate offices. The environment is likely professional, structured, and equipped with the necessary technological infrastructure to support large-scale enterprise operations.

Office Location(s): Brooklyn, NY. This location offers access to a vibrant tech and design community within the New York metropolitan area, with potential for collaboration with other teams across the city and beyond.

Workspace Context:

• The workspace will likely be a professional office environment with dedicated desk space.

• Access to modern design tools, high-performance computing, and robust network infrastructure will be standard.

• Opportunities for in-person collaboration with design system colleagues, product teams, and other stakeholders will be readily available.

• The environment will foster a culture of innovation within a structured corporate framework, balancing creative exploration with business objectives.

Work Schedule: Standard full-time business hours (approximately 40 hours per week) are expected. However, given the VP-level responsibility and the dynamic nature of product development, some flexibility may be required to attend critical meetings, coordinate with global teams, or address urgent project needs.

📝 Enhancement Note: The on-site requirement in Brooklyn suggests a need for candidates who thrive in collaborative, in-person settings within a major urban hub. The environment is expected to be professional and resource-rich, supporting the complex demands of enterprise-level design operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Design Challenge: Candidates will be asked to present their portfolio, focusing on relevant design system work, AI/agentic experience design, and cross-platform projects. A design challenge may be issued to assess problem-solving skills and design approach.

• Stakeholder Interviews: Multiple interviews with design leadership, product managers, engineering leads, and potentially other VPs to evaluate strategic thinking, collaboration skills, and leadership potential.

• Final Round: May involve a presentation to senior leadership or a final discussion with the hiring manager to confirm fit and expectations.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business impact and user value of your design system contributions. Quantify results where possible (e.g., reduced development time, increased adoption rates, improved conversion).

• Showcase Process: Detail your approach to designing, building, and governing design systems, especially for complex or emerging areas like AI.

• Highlight Collaboration: Demonstrate how you've influenced stakeholders, managed competing priorities, and fostered adoption across different teams.

• Emphasize Agentic Design: Include specific examples of how you've designed for AI-powered features, chatbots, or agentic workflows, showcasing your understanding of these interactions.

• Accessibility & Inclusivity: Ensure your portfolio clearly demonstrates your commitment and practical application of inclusive design and accessibility standards.

Challenge Preparation:

• Understand Agentic Design: Be prepared to discuss how AI and agentic features impact user experience and how to design for these interactions effectively.

• Design System Principles: Be ready to articulate your philosophy on design systems, their governance, and their role in driving efficiency and consistency.

• Problem-Solving: Practice breaking down complex problems, identifying root causes, and proposing well-reasoned, data-informed solutions.

• Stakeholder Management: Prepare examples of how you've navigated difficult stakeholder conversations, influenced decisions, and built consensus.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also strategic leadership, influence, and the ability to operate effectively within a large, complex organization. The portfolio review is a critical component, requiring candidates to present evidence of their expertise in design systems, particularly in the context of emerging AI technologies.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Advanced proficiency is highly preferred for component creation, auto layout, variables, and collaborative design system management.

• Sketch/Adobe XD: Familiarity may be beneficial, though Figma is the stated preference.

• Prototyping Tools: InVision, Principle, or Figma's native prototyping capabilities for creating interactive mockups.

Analytics & Reporting:

• Data Visualization Tools: Tableau, Power BI, or similar for analyzing user behavior, design system adoption, and impact metrics.

• Analytics Platforms: Google Analytics, Adobe Analytics, or internal proprietary tools for tracking user interactions and feature performance.

• User Feedback Platforms: Tools for collecting and analyzing user research data, surveys, and feedback.

CRM & Automation:

• While not a direct CRM role, understanding how design systems integrate with product development workflows and potentially customer-facing platforms is key.

• Project Management Tools: Jira, Confluence, Asana, or similar for tracking tasks, managing workflows, and documenting design system specifications.

• Collaboration Tools: Slack, Microsoft Teams for daily communication and cross-team coordination.

📝 Enhancement Note: The emphasis on Figma highlights the current industry standard for design system tooling. Proficiency in data analysis and project management tools is essential for a role that involves strategic decision-making, cross-functional coordination, and measuring the impact of the design system. Familiarity with AI/ML platforms or tools that facilitate agentic workflows would be a significant advantage.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of Chase customers, ensuring that design system components and agentic experiences are user-centric.

• Excellence & Quality: A drive for high standards in design, development, and execution, ensuring the design system is robust, reliable, and scalable.

• Innovation: Encouraging creative problem-solving and the exploration of new technologies, particularly in AI and agentic experiences, to drive product differentiation.

• Collaboration & Inclusion: Fostering an environment where diverse perspectives are valued, and teams work together effectively to achieve shared goals.

• Integrity & Accountability: Upholding the highest ethical standards and taking ownership of outcomes, essential in the financial services industry.

Collaboration Style:

• Partnership-Oriented: Building strong working relationships with product teams, engineering, research, and other stakeholders to ensure seamless integration and adoption of the design system.

• Data-Informed: Utilizing data and research to guide decisions, measure impact, and iterate on design system solutions.

• Transparent Communication: Maintaining open and honest communication channels to keep all stakeholders informed of progress, challenges, and decisions.

• Mentorship & Empowerment: Actively supporting the growth and development of junior designers and fostering a culture of shared learning and mutual respect.

📝 Enhancement Note: The culture at JPMorgan Chase & Co. emphasizes professionalism, integrity, and a commitment to excellence, particularly within its financial services context. For this role, the team culture will likely blend these corporate values with the agile and innovative spirit required for design system development and the integration of cutting-edge AI technologies.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large Organization: Effectively influencing and driving adoption of design system standards across numerous product teams with diverse needs and priorities within a large enterprise.

• Integrating Emerging Technologies: Designing and managing design systems for nascent areas like AI and agentic experiences, where best practices are still evolving.

• Balancing Standardization and Flexibility: Ensuring the design system is comprehensive enough to provide consistency while remaining adaptable to the unique requirements of different product areas.

• Measuring Design System ROI: Quantifying the value and impact of the design system to secure ongoing investment and stakeholder buy-in.

Learning & Development Opportunities:

• AI/Agentic Design Specialization: Deepening expertise in the rapidly evolving field of AI-driven user experiences and their integration into design systems.

• Strategic Leadership Development: Opportunities to hone skills in executive communication, stakeholder management, and enterprise-level strategic planning.

• Cross-Functional Exposure: Gaining broader understanding of product development, engineering, and business strategy within the financial services sector.

• Industry Conferences & Training: Access to leading design and technology conferences, workshops, and certifications to stay abreast of industry trends.

📝 Enhancement Note: The primary challenges revolve around organizational scale and the frontier nature of AI in design systems. Growth opportunities are geared towards deepening expertise in AI-driven design and advancing into senior leadership roles, leveraging the company's resources and the strategic importance of design systems.

💡 Interview Preparation

Strategy Questions:

• "How would you approach building or evolving a design system for AI-powered agentic experiences, considering the unique challenges of conversational interfaces and predictive capabilities?"

• "Describe a time you had to influence multiple senior stakeholders with competing priorities to adopt a new design system component or pattern. What was your strategy, and what was the outcome?"

• "How do you measure the success and ROI of a design system, particularly in a large enterprise context? What key metrics would you track for agentic product integration?" Company & Culture Questions:

• "What do you know about JPMorgan Chase's approach to digital transformation and AI integration, and how does that inform your view of the role of a design system?"

• "How would you foster a culture of design system adoption and collaboration within a large organization like ours, given potential resistance or differing priorities?"

• "Describe your experience with inclusive design and accessibility. How would you ensure these principles are embedded in the design system and its application to agentic features?" Portfolio Presentation Strategy:

• Structure for Impact: Organize your portfolio around key themes: Design System Leadership, Agentic Experience Design, Cross-Platform Design, and Collaborative Influence.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the solutions you designed, and the tangible impact achieved. Use visuals effectively.

• Focus on "Why": Be prepared to explain the strategic rationale behind your design decisions, especially concerning design system architecture, component choices, and AI integration.

• Quantify Results: Where possible, present data and metrics that demonstrate the success of your work, such as adoption rates, efficiency gains, or user satisfaction improvements.

• Anticipate Questions: Be ready to answer detailed questions about your design process, tool proficiency (especially Figma), and how you handle ambiguity.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strategic mindset, strong leadership capabilities, and a deep understanding of both design systems and the nuances of AI-driven user experiences. Candidates should be ready to articulate their vision and impact in the context of a large, established financial institution.

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📌 Application Steps

To apply for this Experience Design, Vice President - Design Systems position:

• Submit your application through the official JPMorgan Chase & Co. careers portal via the provided link.

• Customize your resume: Tailor your resume to highlight experience in design systems, AI/agentic design, cross-platform development, and stakeholder influence. Use keywords from the job description and ensure achievements are quantified.

• Prepare your portfolio: Curate a strong portfolio showcasing relevant projects that demonstrate your expertise in design systems, particularly those involving AI or complex product requirements. Ensure it highlights your process, strategic thinking, and impact.

• Practice your presentation: Rehearse your portfolio presentation, focusing on clear storytelling, strategic rationale, and the ability to answer in-depth questions about your design process and leadership approach.

• Research JPMorgan Chase & Co.: Understand the company's mission, values, and strategic priorities, especially regarding digital innovation, AI, and customer experience. This will help you tailor your responses and demonstrate cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.