Experience Centre Design Consultant

📍 Job Overview

Job Title: Experience Centre Design Consultant

Company: Fisher & Paykel Appliances

Location: Sydney, Australia

Job Type: Full time

Category: Sales & Design Operations / Client Experience

Date Posted: 2026-09-07

Experience Level: Mid-level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Serve as a primary brand ambassador within a premium Experience Centre, engaging with key stakeholders in the design and architectural community.

• Drive GTM strategy by building and nurturing strategic partnerships with specifiers, architects, and interior designers to foster brand awareness and product adoption.

• Leverage deep product expertise and design philosophy to consult on live projects, ensuring optimal kitchen design outcomes and commercial success.

• Execute client experience strategies through immersive brand storytelling, product insights, and support for culinary events and special engagements.

• Collaborate cross-functionally with Marketing and Sales teams to develop case studies and marketing content, reinforcing brand credibility in the luxury property sector.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities and required skills strongly align with a blend of Sales Operations, GTM Strategy, and Client Relationship Management, focusing on a high-touch, consultative sales approach within a premium B2B environment. The role requires significant stakeholder engagement and strategic partnership development, crucial for driving revenue and brand advocacy.

📈 Primary Responsibilities

• Act as the primary point of contact and brand ambassador within the Sydney Experience Centre, hosting tours and providing in-depth product insights and brand storytelling to clients, architects, and interior designers.

• Develop and maintain strong, lasting relationships with key players in the Sydney kitchen, interior design, architectural, and builder communities through proactive networking and engagement.

• Consult on live projects by understanding client needs and project requirements to effectively specify Fisher & Paykel appliances, ensuring seamless integration and optimal design outcomes.

• Implement best practices for value selling to target specifiers, aiming to secure new business partnerships and build brand credibility within the luxury property sector.

• Support culinary experiences led by chefs, special events, and venue operations, ensuring a seamless and premium client experience at all times.

• Produce detailed project product specifications and technical documentation for commercial partners, ensuring accuracy and alignment with client objectives.

• Collaborate closely with Australian and Global Marketing teams to execute case studies and develop marketing content that highlights brand success and product innovation.

• Contribute to the overall operational efficiency and presentation of the Sydney Experience Centre, ensuring a world-class environment for client engagement.

• Undertake networking opportunities to continuously grow specifier product knowledge and enhance general brand awareness among potential new business partners.

📝 Enhancement Note: The responsibilities emphasize a consultative sales approach, requiring the candidate to act as a trusted advisor. This involves not just product knowledge but also strategic partnership development and project specification, directly impacting sales pipeline and revenue generation.

🎓 Skills & Qualifications

Education:

• A Bachelor's degree in Interior Design, Architecture, Marketing, Business, or a related field is preferred.

• Equivalent practical experience in a client-facing, consultative sales, or design-focused role will be considered. Experience:

• 2-5 years of proven experience in a client-facing role, ideally within the luxury goods, interior design, architecture, or premium appliance sectors.

• Demonstrated success in building and managing strategic partnerships and a strong network within the Sydney design and architectural community.

• Experience in brand building, value selling, and delivering exceptional client experiences in a B2B context. Required Skills:

• Relationship Management: Proven ability to build, nurture, and maintain strong professional relationships with a diverse range of stakeholders, particularly within the design and architectural industry.

• Brand Building & Storytelling: Capacity to articulate and embody brand values, compellingly communicate the brand's design philosophy, and engage clients through captivating brand narratives.

• Strategic Partnerships: Demonstrated success in identifying, developing, and managing strategic partnerships that drive commercial success and brand advocacy.

• Project Specification & Consultation: Ability to understand complex project requirements and provide expert consultation for appliance selection and kitchen design outcomes.

• Client Experience Excellence: Commitment to delivering a premium, human-centred client experience that aligns with a luxury brand standard.

• Communication & Presentation Skills: Exceptional verbal and written communication skills, with the confidence and ability to present effectively to groups and individuals.

• Commercial Acumen: Strong understanding of business principles, sales processes, and the ability to identify and capitalize on commercial opportunities.

• Product Expertise & Learning Agility: A keen interest in appliances, design, and technology, with a demonstrated appetite for learning and mastering product details and industry trends.

Preferred Skills:

• Proficiency in CRM systems for managing client relationships and sales pipelines.

• Familiarity with project management tools and methodologies.

• Experience in organizing and executing events, including culinary experiences or product launches.

• Knowledge of integrated marketing and sales strategies within the luxury property sector.

• Experience in developing marketing content or case studies.

📝 Enhancement Note: The emphasis on B2B relationships, project specification, and driving commercial success indicates a strong need for operations professionals skilled in sales enablement and GTM strategy execution. Experience in luxury markets is a significant plus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase a minimum of 2-3 detailed case studies demonstrating successful client engagements, project specifications, and the impact of your consultation on design outcomes and commercial results.

• Relationship Mapping: Evidence of building and managing a network of design professionals, potentially through a visual representation or description of your professional network.

• Sales Process Documentation: Examples of how you have documented client interactions, project requirements, and specification processes to ensure clarity and efficiency.

• Brand Advocacy Examples: Demonstrations of how you have effectively communicated brand values and product benefits to stakeholders, fostering positive brand perception.

Process Documentation:

• Client Engagement Workflow: Outline a typical workflow for engaging with new specifier clients from initial contact through to project specification and follow-up, highlighting key touchpoints and communication strategies.

• Project Specification Methodology: Detail your approach to understanding project briefs, assessing client needs, and generating accurate and comprehensive product specifications.

• Performance Measurement: Describe how you would track and report on key performance indicators (KPIs) related to client engagement, partnership development, and sales pipeline contribution.

📝 Enhancement Note: For this role, a portfolio should emphasize consultative sales processes, client relationship management strategies, and how the candidate has influenced B2B sales outcomes. Demonstrating an understanding of the specifier's journey and how to effectively integrate with their project timelines is crucial.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Design Consultant or Specifier Account Manager with 2-5 years of experience in Sydney, Australia, the estimated salary range is AUD $75,000 - $95,000 per annum. This range accounts for the consultative nature of the role, the premium brand, and the B2B focus within a high-cost-of-living city. Benefits:

• Competitive Salary: A strong base salary reflecting your experience and contribution.

• Flexible Working: Options for flexible work arrangements to support work-life balance.

• Ongoing Development: Access to continuous learning opportunities, training programs, and professional development to enhance your skills.

• Growth & Progression Opportunities: Clear pathways for career advancement within Fisher & Paykel's global organization.

• Generous Product Discounts: Significant discounts on Fisher & Paykel and Haier products for personal use.

• Superannuation: Standard Australian superannuation contributions.

• Health & Wellness Programs: Access to company-sponsored health and wellness initiatives.

Working Hours:

• Full-time, typically 38-40 hours per week.

• Rostered weekend work and occasional evenings are required, reflecting the client-facing nature of the Experience Centre operations.

📝 Enhancement Note: The salary estimate is based on current market data for similar roles in Sydney, Australia, considering the experience level and industry. Benefits are drawn from the provided text and common offerings for full-time positions in the Australian market.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Appliances & Design (Premium Segment)

Company Size: 1,001-5,000 employees

Founded: 1934

Team Structure:

• The role operates within the Sydney Experience Centre, likely reporting to a Centre Manager or Head of Sales/Design for the region.

• Collaboration is expected with internal teams such as Sales, Marketing (both Australian and Global), Product Development, and potentially Customer Service.

• The team structure emphasizes a client-centric approach, with individuals acting as specialists in their respective areas (e.g., design consultation, culinary expertise). Methodology:

• Human-Centred Design: A core philosophy driving product development and client engagement, focusing on understanding and meeting the needs of people.

• Data-Driven Insights: While not explicitly stated for this role, the company's global presence suggests a reliance on data to inform sales strategies, client engagement, and marketing efforts.

• Collaborative Innovation: A culture that encourages idea sharing, testing, and implementation across teams to achieve business goals.

• Premium Experience Delivery: A commitment to providing an unparalleled client experience that mirrors the quality and sophistication of the products.

Company Website: [Fisher & Paykel Appliances Website - Placeholder, actual URL not provided]

📝 Enhancement Note: Fisher & Paykel's heritage as a premium appliance brand with a strong focus on human-centred design directly influences the operational approach. Expect a culture that values detail, customer empathy, and innovative solutions.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level position within the client engagement and B2B sales spectrum. It's a crucial touchpoint for shaping brand perception and driving specification sales, bridging the gap between marketing, sales, and client advisory.

Reporting Structure: Typically, a Design Consultant would report to a Sales Manager, Experience Centre Manager, or a regional Head of Sales/Design. This structure allows for oversight of client interactions, sales performance, and strategic partnership development.

Operations Impact: The Design Consultant plays a pivotal role in influencing significant purchasing decisions for high-value projects within the luxury property sector. Their expertise directly impacts brand reputation, specification rates, and ultimately, revenue generation for Fisher & Paykel in the Sydney market. They are key to translating the brand's value proposition into tangible project outcomes for architects and designers.

Growth Opportunities:

• Senior Design Consultant/Specialist: Progression to a more senior role with expanded responsibilities, mentorship opportunities, or specialization in a particular product category or client segment.

• Sales Management: Opportunity to move into a team lead or management role overseeing a team of consultants or account managers.

• Key Account Management: Transition to managing larger, more strategic accounts within the architectural or builder channels.

• Marketing or Product Development Liaison: Potential to leverage experience in client insights to contribute to marketing strategy or product feedback loops.

• Global Mobility: Opportunities within Fisher & Paykel's international operations based on performance and business needs.

📝 Enhancement Note: The growth path for this role is clearly defined within B2B sales and client relationship management, with opportunities to move into leadership or specialized account management roles. The emphasis on premium brands and strategic partnerships makes this a valuable stepping stone.

🌐 Work Environment

Office Type: On-site within a dedicated, premium Experience Centre.

Office Location(s): Alexandria, Sydney, Australia. This location is chosen for its accessibility to key design and architectural hubs.

Workspace Context:

• Premium Showroom Environment: The workspace is a highly curated, aesthetically pleasing showroom designed to showcase Fisher & Paykel's premium appliance range in aspirational home settings.

• Collaborative Hub: The Experience Centre serves as a hub for client meetings, product demonstrations, culinary events, and networking. It fosters interaction with clients, chefs, and internal teams.

• Technology-Rich: Equipped with interactive digital displays, product demonstration stations, and potentially integrated AV systems for presentations.

• Team Interaction: Close proximity to fellow consultants, culinary specialists, and potentially regional sales or marketing personnel, encouraging a collaborative and supportive atmosphere.

Work Schedule:

• Full-time, with a requirement for rostered weekend work and occasional evenings. This schedule is designed to maximize client accessibility and engagement, particularly for the target design and architectural community who may have flexible working hours or require consultations outside traditional business hours.

📝 Enhancement Note: The work environment is a key differentiator, focusing on creating an immersive and high-touch experience for clients. This necessitates a professional demeanor, strong presentation skills, and an ability to thrive in a client-facing, showroom setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief phone or video call with HR to assess basic qualifications, interest, and cultural fit.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager (e.g., Sales Manager or Experience Centre Manager) focusing on experience, skills, and alignment with the role's responsibilities. Expect behavioral questions and scenario-based inquiries.

• Presentation/Case Study: Candidates will likely be asked to prepare and present a case study or a presentation on a relevant topic (e.g., how they would approach building relationships with architects, or a presentation on a design trend and its appliance implications).

• Team/Cross-Functional Interview: An opportunity to meet with potential colleagues or stakeholders from Marketing or Sales to assess team fit and collaborative potential.

• Final Interview/Offer: A concluding interview, potentially with a more senior leader, followed by an offer.

Portfolio Review Tips:

• Curate Selectively: Focus on 2-3 of your most impactful projects or case studies that directly relate to B2B sales, client consultation, or strategic partnership development in a design- or luxury-focused industry.

• Structure for Impact: For each case study, clearly outline the challenge, your approach/strategy, the actions you took, and the quantifiable results (e.g., increased client engagement, successful project specifications, revenue impact, partnership growth). Use the STAR method (Situation, Task, Action, Result).

• Highlight Operations Contribution: Emphasize your role in process optimization, client journey management, or driving sales enablement. How did your actions improve efficiency or effectiveness?

• Visual Appeal: Given the design context, ensure your portfolio is well-organized, visually appealing, and easy to navigate.

• Tailor to Fisher & Paykel: Research Fisher & Paykel's brand, values, and target market. Be prepared to discuss how your experience aligns with their human-centred design philosophy and premium positioning.

Challenge Preparation:

• Presentation Skills: Practice delivering presentations concisely, engagingly, and professionally. Be ready to answer questions clearly and thoughtfully.

• Scenario Planning: Anticipate questions about how you would handle difficult client situations, build rapport with architects, or approach a new market segment.

• Product & Brand Knowledge: Familiarize yourself with Fisher & Paykel's product range, design ethos, and key differentiators in the market. Understand their competitors.

• Networking Strategy: Be prepared to discuss your approach to networking and building professional relationships in the design industry.

📝 Enhancement Note: The interview process is designed to assess not only functional skills but also presentation abilities, strategic thinking, and cultural fit within a premium brand environment. A well-prepared portfolio that showcases tangible results and process understanding is critical.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System (e.g., Salesforce, Microsoft Dynamics): Essential for managing client relationships, tracking sales activities, pipeline management, and reporting on client engagement metrics.

• Microsoft Office Suite / Google Workspace: For daily communication, document creation, presentations (Word/Docs, Excel/Sheets, PowerPoint/Slides), and calendar management.

• Presentation Software (e.g., PowerPoint, Keynote, Google Slides): For creating and delivering client presentations, product showcases, and internal reports.

Analytics & Reporting:

• CRM Reporting Dashboards: To track KPIs such as client engagement, pipeline value, conversion rates, and project specification volume.

• Spreadsheet Software (Excel/Sheets): For basic data analysis, tracking project details, and creating custom reports.

• Potentially BI Tools (e.g., Tableau, Power BI): For more advanced data visualization and trend analysis, if used by the marketing or sales operations teams.

CRM & Automation:

• CRM for Client Management: The primary tool for managing the client lifecycle, from lead generation to specification and follow-up.

• Email Marketing Platforms (e.g., Mailchimp, HubSpot): May be used in collaboration with marketing for targeted outreach to specifier databases.

• Collaboration Tools (e.g., Slack, Microsoft Teams): For internal communication, team collaboration, and project coordination.

📝 Enhancement Note: Proficiency in CRM systems is paramount for this role, as it underpins client management, sales tracking, and operational reporting. Familiarity with presentation tools and basic data analysis is also expected.

👥 Team Culture & Values

Operations Values:

• Human-Centred: A deep commitment to understanding and addressing the needs of people, reflected in both product design and client interactions.

• Curiosity: A drive to explore new ideas, challenge the status quo, and continuously learn and innovate.

• Trust: Building reliable relationships with clients, partners, and colleagues through integrity and transparency.

• Innovation: A passion for developing groundbreaking solutions that enhance the user experience and push industry boundaries.

• Generosity: A willingness to share knowledge, support colleagues, and go the extra mile for clients.

Collaboration Style:

• Cross-Functional Integration: Close collaboration with Sales, Marketing, Product, and potentially Culinary teams to ensure a cohesive client experience and effective GTM strategy execution.

• Open Communication: An environment where ideas are freely exchanged, feedback is constructively given and received, and diverse perspectives are valued.

• Proactive Support: Team members are encouraged to support each other in achieving shared goals, fostering a sense of collective responsibility for client success and brand representation.

• Process Improvement Focus: A culture that encourages identifying inefficiencies and proposing solutions to enhance operational workflows and client engagement strategies.

📝 Enhancement Note: The company's stated values are integral to how operations are conducted. Candidates should demonstrate how they embody these values, particularly "human-centred" and "curiosity," in their professional approach to client relations and problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Competitive Market: Differentiating Fisher & Paykel's premium offerings against established competitors in the appliance and design sectors.

• Building Trust with High-Caliber Clients: Establishing credibility and rapport with discerning architects and designers who have established supplier relationships.

• Balancing Client Needs with Brand Standards: Effectively consulting on projects while ensuring appliance specifications align with Fisher & Paykel's design integrity and product capabilities.

• Adapting to Evolving Design Trends: Staying abreast of the latest trends in interior design, architecture, and kitchen planning to provide relevant and cutting-edge advice.

• Managing a Dynamic Showroom Environment: Ensuring the Experience Centre consistently reflects a premium standard, especially during events and high-traffic periods, while also managing operational logistics.

Learning & Development Opportunities:

• Deep Product & Design Immersion: Extensive training on Fisher & Paykel's product portfolio, design philosophy, and the underlying technology.

• Industry Engagement: Opportunities to attend industry events, trade shows, and design expos to stay current and expand professional networks.

• Sales & Negotiation Skills Enhancement: Access to workshops and coaching focused on consultative selling, value-based selling, and negotiation techniques.

• Cross-Functional Exposure: Opportunities to learn about marketing strategies, product development insights, and customer service best practices within the organization.

• Mentorship Programs: Potential to be mentored by senior leaders in sales, design, or operations within the company.

📝 Enhancement Note: This role presents opportunities to develop expertise in a high-value B2B sales environment within the premium design sector. Overcoming market challenges will require a blend of strong interpersonal skills, strategic thinking, and a commitment to continuous learning.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to building and maintaining relationships with architects and interior designers in Sydney. What are the key touchpoints you would focus on?"

• "How would you articulate the unique value proposition of Fisher & Paykel's human-centred design philosophy to a busy architect working on a high-end residential project?"

• "Walk me through a time you successfully consulted on a complex project, influencing product selection and achieving a positive outcome for both the client and the brand. What was your process?"

• "How do you stay informed about the latest trends in interior design and kitchen appliances, and how would you leverage this knowledge in your role?" Company & Culture Questions:

• "What interests you most about Fisher & Paykel's brand and its commitment to human-centred design?"

• "How do you embody values like curiosity, innovation, and generosity in your professional work?"

• "Describe your ideal team environment and how you contribute to a collaborative culture."

• "How do you measure your own success in a client-facing, consultative role?" Portfolio Presentation Strategy:

• Storytelling Approach: Frame your case studies as compelling narratives. Start with the client's initial challenge or goal, detail your strategic approach and actions, and conclude with the impactful results achieved.

• Quantify Results: Whenever possible, use numbers and data to demonstrate the impact of your work (e.g., percentage increase in engagement, value of specifications secured, growth in partnership pipeline).

• Visual Aids: Use high-quality images, diagrams, or charts to illustrate your points and make your presentation more engaging, especially if discussing design projects.

• Conciseness and Clarity: Practice your presentation to ensure it fits within the allotted time and is easy for the interviewers to understand. Be prepared to answer specific questions about your process and outcomes.

• Connect to Fisher & Paykel: Explicitly link your experiences and skills to the requirements of the Experience Centre Design Consultant role and Fisher & Paykel's brand values.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strategic understanding of B2B sales, client relationship management, and brand advocacy within the premium design sector. Your portfolio presentation is a critical opportunity to showcase your skills and impact.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Fisher & Paykel Careers site.

• Tailor your Resume: Highlight experience in client relationship management, B2B sales, design consultation, brand ambassadorship, and any experience within the luxury goods or appliance industries. Quantify achievements wherever possible.

• Craft a Compelling Cover Letter: Clearly articulate your passion for design and Fisher & Paykel's brand values. Explain how your skills and experience align with the role's requirements, focusing on your ability to build strategic partnerships and deliver premium client experiences.

• Prepare Your Portfolio: Curate 2-3 strong case studies showcasing your consultative sales process, successful client engagements, and quantifiable results. Ensure it is well-organized and visually appealing.

• Research Fisher & Paykel: Familiarize yourself with their product range, design philosophy, target market, and recent marketing initiatives. Understand how their "human-centred" approach translates into their operations and client interactions.

• Practice Presentation Skills: Be ready to present your portfolio or a case study during the interview process. Practice articulating your approach, actions, and results clearly and concisely.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.