EverWell - Product Designer (Remote, New Zealand)

📍 Job Overview

Job Title: Product Designer

Company: EverCommerce

Location: Remote (New Zealand)

Job Type: Full-Time

Category: Product Design / User Experience (UX)

Date Posted: 2026-05-27

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end product design for complex SaaS platforms, focusing on intuitive and user-centered experiences within the EverWell vertical (Timely & SalonBiz).

• Drive high-quality design outcomes by partnering closely with Product Management, Engineering, Marketing, and Research teams in an agile environment.

• Employ insight-led approaches to solve meaningful user problems and enhance user outcomes across desktop and mobile (iOS) applications.

• Define and measure UX success metrics, aligning them with overarching product and business objectives to demonstrate design impact.

📝 Enhancement Note: The role is explicitly for a Product Designer focusing on SaaS within the beauty industry vertical (EverWell) of EverCommerce. The emphasis on "end-to-end design" and "complex products" suggests a need for a designer who can manage projects from conception to post-launch analysis, requiring strong problem-solving skills and a deep understanding of the product lifecycle.

📈 Primary Responsibilities

• Deliver exceptional product design solutions for complex desktop and mobile (iOS) products, ensuring a seamless and user-centric experience.

• Execute a full spectrum of UX activities throughout the product lifecycle, from initial problem definition and discovery research to iterative testing, final delivery, and ongoing measurement.

• Plan and conduct user validation activities, including usability testing and feedback sessions, to inform and refine design decisions.

• Define, track, and analyze key UX success metrics (e.g., task completion rates, user satisfaction, adoption metrics) and report on their impact on product and business goals.

• Foster strong stakeholder alignment by effectively communicating design rationale, progress, and insights to Product, Engineering, Marketing, and leadership teams.

• Actively contribute to the design team's culture, rituals, onboarding processes, and continuous improvement initiatives to foster a collaborative and high-performing environment.

• Utilize design thinking methodologies to translate user needs, business requirements, and technical constraints into elegant and effective design solutions.

• Develop and maintain design documentation, including user flows, wireframes, prototypes, and high-fidelity mockups, ensuring clarity and consistency.

📝 Enhancement Note: The responsibilities emphasize a hands-on, strategic approach to design, requiring the candidate to not only execute design tasks but also to influence product direction and contribute to team growth. The mention of "complex products" and "ambiguity" suggests a need for strong analytical and problem-solving skills.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is often preferred for mid-level design roles. Equivalent practical experience will also be highly valued.

Experience: 3+ years of dedicated experience in SaaS product design, with a proven track record of delivering user-centered solutions.

Required Skills:

• Demonstrated experience in end-to-end product design, encompassing problem definition, research, prototyping, user testing, delivery, and metric-based evaluation.

• Proficiency in a range of UX practices, including journey mapping, wireframing, prototyping, user testing methodologies, and understanding of analytics.

• Strong visual design skills with a portfolio showcasing expertise in designing for responsive web and iOS applications.

• Experience collaborating within agile development teams, effectively partnering with Product Managers and Engineers.

• Ability to conduct and leverage discovery research to understand user needs and inform design decisions.

• Excellent communication and interpersonal skills, with the ability to articulate design rationale and influence stakeholders.

• A growth mindset and a collaborative approach to problem-solving in fast-paced environments.

Preferred Skills:

• Experience with design systems and their implementation to ensure consistency and scalability across products.

• Familiarity with A/B testing and experimentation frameworks to optimize user experiences.

• Experience in the beauty, wellness, or service commerce industries.

• Proficiency in specific design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, InVision, or similar.

• Understanding of front-end development principles to facilitate better collaboration with engineers.

📝 Enhancement Note: The requirement for "3+ years’ experience in SaaS product design" and a "strong portfolio of user-centred work" are critical. The note about women and underrepresented groups applying even if they don't meet every criterion highlights the company's commitment to diversity, suggesting candidates should focus on demonstrating relevant skills and potential rather than strictly ticking every box.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design projects, with a strong emphasis on user-centered methodologies.

• Case studies detailing the problem, your role, the design process, key decisions, and measurable outcomes.

• Examples of how you've translated user research and data insights into design solutions.

• Demonstrations of your visual design skills and proficiency in designing for both web and mobile (iOS) platforms.

Process Documentation:

• Examples of user journey maps or service blueprints that illustrate complex user flows.

• Prototypes at various fidelities (low to high) to demonstrate interaction design and user flows.

• Documentation of user testing plans, methodologies, and summarized findings.

• Examples of how you've defined and tracked UX success metrics and their impact.

📝 Enhancement Note: A strong portfolio is explicitly requested. Candidates should prepare case studies that not only showcase design execution but also the strategic thinking, problem-solving process, and measurable impact of their work, aligning with the "insight-led approaches" and "measure UX success metrics" requirements.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-level Product Designer with 3-5 years of experience in New Zealand, the estimated annual salary range is NZD $90,000 - NZD $130,000. This range can vary based on the candidate's specific experience, skills, and the final negotiation.

Benefits:

• Additional annual leave for enhanced work-life balance.

• Flexible work location, allowing remote work from anywhere in New Zealand.

• High-spec home office setup provided for optimal remote work conditions.

• Professional development budget to support continuous learning and skill enhancement.

• Annual wellness allowance to support personal well-being.

• Standard benefits such as health insurance, retirement contributions, and paid time off (details typically provided during the offer stage).

Working Hours: Full-time, with an expected commitment of approximately 40 hours per week. The role offers flexibility in scheduling to accommodate remote work and work-life balance, with core hours likely aligning with New Zealand business times for collaboration.

📝 Enhancement Note: Salary is not explicitly stated, so an estimate based on New Zealand market rates for a mid-level Product Designer has been provided. The benefits package is detailed, emphasizing work-life balance and professional growth, which are key selling points for remote roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software as a Service (SaaS), specifically within the Service Commerce sector, serving Home & Field Services, Health Services, and Wellness industries. The EverWell vertical focuses on the beauty industry.

Company Size: EverCommerce is a large organization, serving over 725,000+ customers. The specific vertical, EverWell (Timely/SalonBiz), serves over 30,000 customers in 100 countries, indicating a significant operational scale.

Founded: EverCommerce was founded with a mission to digitally transform the service economy. The specific brands, Timely and SalonBiz, have established presences within the beauty industry.

Team Structure:

• The Product Designer will join the EverWell vertical, which is part of the larger EverCommerce ecosystem.

• The role involves close collaboration with Product Managers, Engineers, Marketing, and Research teams within EverWell.

• The design team is likely structured to support multiple product lines or feature areas, fostering a collaborative environment.

Methodology:

• Agile development methodologies are standard practice, requiring designers to work iteratively and adapt quickly.

• A strong emphasis is placed on user-centered design principles, informed by research and data.

• Collaboration and cross-functional partnership are key to achieving product and business goals.

• A focus on continuous improvement is evident in the company's culture and benefits.

Company Website: https://www.evercommerce.com/ and specifically https://careers.evercommerce.com/us/en

📝 Enhancement Note: EverCommerce operates as a large, diversified SaaS company. The EverWell vertical, focusing on the beauty industry, suggests a specialized market focus. The culture is described as inclusive, value-driven, and focused on work-life balance and professional growth, which are important considerations for candidates.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer, requiring independent contribution and the ability to lead design initiatives for complex features or products. It represents a step beyond junior roles, where designers are expected to take ownership and influence design direction.

Reporting Structure: The Product Designer will report into a Design Lead or Product Lead within the EverWell vertical. They will work closely with Product Managers and Engineering leads on daily tasks and project delivery.

Operations Impact: The Product Designer's work directly impacts the user experience of SaaS products used by thousands of beauty professionals. By creating intuitive and effective designs, they contribute to customer success, retention, and the overall growth of the EverWell brands within EverCommerce. The role is critical in translating business objectives into user-friendly interfaces that drive adoption and customer satisfaction.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX, such as user research, interaction design, visual design, or design systems.

• Leadership Development: Potential to mentor junior designers, lead design for larger product initiatives, or transition into a Senior Product Designer role.

• Cross-Vertical Exposure: As part of EverCommerce, there may be opportunities to learn about design challenges and best practices across other industry verticals.

• Professional Development: Access to a dedicated professional development budget for courses, conferences, and certifications.

📝 Enhancement Note: The role offers a clear path for growth within a large SaaS company. The emphasis on "leading end-to-end design" and "shaping product direction" indicates that this is more than just an execution role; it's a position with significant influence and potential for career advancement in the product design field.

🌐 Work Environment

Office Type: Fully Remote. While EverCommerce has physical offices in Auckland, Wellington, and Dunedin, this specific role is designated as remote, offering flexibility to work from anywhere within New Zealand.

Office Location(s): Physical office locations exist in Auckland, Wellington, and Dunedin. However, for this remote position, the primary "workspace" is the employee's chosen location within New Zealand, supported by a high-spec home office setup.

Workspace Context:

• Flexibility: The primary advantage is the ability to work from a preferred location within New Zealand, promoting autonomy and work-life integration.

• Support: The provision of a high-spec home office setup ensures employees have the necessary tools and ergonomic environment for productive remote work.

• Collaboration: While remote, there's an expectation of active participation in virtual team meetings, design critiques, and collaborative sessions using online tools. The company culture emphasizes inclusion and communication to bridge the physical distance.

• Technology: Employees will utilize standard remote collaboration tools, design software, and communication platforms provided by EverCommerce.

Work Schedule: Full-time (approx. 40 hours/week) with flexibility. Core working hours are likely to be established to facilitate team collaboration, especially with colleagues in different time zones within New Zealand (e.g., Pacific/Auckland).

📝 Enhancement Note: The fully remote nature of the role is a key feature, supported by a home office setup allowance. Candidates should be comfortable with remote collaboration tools and self-management, while also being aware of potential core hours for team synchronization.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review focusing on resume and portfolio. Candidates meeting the criteria will be contacted for an initial conversation.

• Portfolio Presentation & Discussion: A dedicated session where the candidate presents their portfolio, walking through 1-2 key case studies. This assesses design process, problem-solving, and communication skills.

• Cross-Functional Interviews: Interviews with Product Managers and Engineering leads to assess collaboration, technical understanding, and cultural fit.

• Design Challenge (Potentially): A take-home assignment or live design exercise simulating a real-world problem, to evaluate design thinking and execution under time constraints.

• Hiring Manager/Team Lead Interview: Final discussion focusing on overall fit, career aspirations, and role expectations.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant projects that demonstrate end-to-end UX design for SaaS products.

• Tell a Story: For each case study, clearly articulate the problem, your specific role and contributions, the design process you followed, key decisions made and why, and the measurable impact or outcomes.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows) to illustrate your design thinking and execution.

• Highlight Process: Emphasize your research methodologies, iteration strategies, and how you incorporated feedback and data.

• Quantify Impact: Whenever possible, include metrics that demonstrate the success of your designs (e.g., improved conversion rates, reduced task time, increased user satisfaction).

• Tailor to the Role: If possible, subtly highlight projects that align with the beauty or service commerce industries, or showcase experience with iOS and responsive web design.

Challenge Preparation:

• Understand the Context: If a design challenge is given, thoroughly research EverCommerce, EverWell, Timely, and SalonBiz to understand their market, users, and existing products.

• Focus on Process: Demonstrate your problem-solving approach, research methods, and how you would iterate on a solution.

• Time Management: Allocate time effectively for research, ideation, design, and presentation.

• Clear Communication: Prepare to articulate your thought process and design rationale clearly and concisely.

📝 Enhancement Note: The emphasis on a portfolio presentation and case studies is paramount. Candidates should prepare to deeply discuss their design process, rationale, and the impact of their work, demonstrating not just design skills but also strategic thinking and collaboration abilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends), Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP.

• User Research & Testing: UserTesting.com, Maze, Lookback, Hotjar (for analytics).

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams.

Analytics & Reporting:

• Web Analytics: Google Analytics, Amplitude, Mixpanel (for tracking user behavior and product performance).

• Reporting Dashboards: Tableau, Power BI, Looker (for visualizing data and insights).

CRM & Automation:

• While not directly used by the designer, understanding CRM systems (like Salesforce) and marketing automation platforms can provide context for how user data is managed and how design impacts broader business processes.

📝 Enhancement Note: Proficiency in modern design and prototyping tools like Figma is essential. Familiarity with user research platforms and analytics tools is also highly beneficial for an insight-led designer who needs to define and measure UX success.

👥 Team Culture & Values

Operations Values:

• Inclusion: Leading with inclusion and celebrating diversity is a core value, expecting team members to contribute to an equitable environment.

• Collaboration: Success is achieved together, emphasizing teamwork and mutual support across functions.

• Growth Mindset: A commitment to continuous learning, innovation, and professional development.

• Customer Focus: A dedication to simplifying and empowering the lives of service professionals through exceptional SaaS solutions.

• Integrity & Accountability: Taking ownership of work and acting with honesty and transparency.

Collaboration Style:

• Cross-functional Partnership: The design team actively collaborates with Product Management, Engineering, Marketing, and Research to ensure alignment and deliver cohesive product experiences.

• Open Communication: Encourages open dialogue, feedback exchange, and constructive critique to foster a culture of continuous improvement.

• Data-Informed Decisions: While valuing creative input, decisions are often informed by user research, analytics, and performance metrics.

• Agile Iteration: Embraces iterative design processes, allowing for flexibility and adaptation based on feedback and evolving requirements.

📝 Enhancement Note: The company's stated values of inclusion, collaboration, and growth are central to its culture. Candidates should be prepared to discuss how they embody these values in their work and interactions, particularly in a remote setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: As a designer in a fast-paced SaaS environment, you'll encounter complex problems with evolving requirements. Developing strong problem-solving and critical thinking skills will be key.

• Balancing Stakeholder Needs: Effectively managing expectations and aligning design solutions with the diverse needs of Product, Engineering, Marketing, and business leadership.

• Remote Collaboration: Maintaining strong communication and collaboration as a remote team member, ensuring design visibility and impact.

• Measuring Design Impact: Quantifying the success of design initiatives and demonstrating ROI to stakeholders can be challenging but is a core expectation.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to deepen expertise in specialized areas like UX strategy, service design, or advanced user research methodologies.

• Industry Trends: Staying abreast of the latest trends in SaaS design, UI/UX patterns, and emerging technologies.

• Leadership Skills: Developing skills in mentoring, design critique, and influencing product roadmaps.

• Cross-Functional Understanding: Gaining insights into the business operations and technical aspects of SaaS product development.

📝 Enhancement Note: The role presents opportunities to tackle complex design challenges and grow within a large, dynamic organization. Candidates should highlight their resilience, adaptability, and proactive approach to learning and problem-solving.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you led the end-to-end design of a complex SaaS feature. What was the problem, your process, and the outcome?" (Focus on problem-solving, process, and impact.)

• "How do you approach defining and measuring UX success metrics for a product? Can you give an example?" (Demonstrate analytical thinking and data-driven approach.)

• "Describe a situation where you had to influence stakeholders with conflicting priorities regarding a design decision. How did you navigate it?" (Highlight communication, negotiation, and alignment skills.)

Company & Culture Questions:

• "What interests you about EverCommerce and the EverWell vertical specifically?" (Research the company's mission, values, and the beauty industry's unique challenges.)

• "How do you contribute to a positive and inclusive team culture, especially in a remote environment?" (Relate to company values and remote work experience.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction (company, problem), Your Role, Process (research, ideation, design, testing), Solution (showcase key screens/flows), Outcomes (metrics, learnings), and Future Iterations.

• Narrative: Craft a compelling story around each project, emphasizing your critical thinking and decision-making process.

• Visuals: Ensure your visuals are clear, high-quality, and effectively communicate your design intent.

• Engagement: Be prepared to answer in-depth questions about your design choices, challenges faced, and how you'd approach similar problems in the future.

• Conciseness: Respect the allocated time for your presentation, focusing on the most impactful aspects of your work.

📝 Enhancement Note: Candidates should prepare to discuss their design process in detail, articulate their problem-solving approach, and demonstrate how their work aligns with business objectives and user needs. The portfolio presentation is a critical component.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided Workday portal link.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in SaaS product design, end-to-end UX processes, and user-centered methodologies.

• Case Study Preparation: Select 2-3 strong projects for your portfolio that demonstrate your ability to solve complex problems, your design process, and measurable outcomes. Be ready to present these in detail.

• Research EverCommerce & EverWell: Familiarize yourself with EverCommerce's mission, the EverWell vertical (Timely/SalonBiz), and the beauty/service commerce industry to articulate your interest and understanding.

• Practice Presentation: Rehearse your portfolio presentation, focusing on clear communication, storytelling, and articulating your design rationale and impact.

• Prepare for Remote Collaboration: Be ready to discuss your experience and strategies for effective collaboration in a fully remote work environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.