EverWell - Lead Product Designer (Remote, New Zealand)

📍 Job Overview

Job Title: Lead Product Designer (Remote, New Zealand)

Company: EverWell (an EverCommerce company)

Location: Remote (New Zealand)

Job Type: Full-Time

Category: Product Design / UX Design

Date Posted: May 27, 2026

Experience Level: 10+ Years

🚀 Role Summary

• Lead end-to-end product design for complex SaaS solutions within the beauty industry, focusing on both desktop and mobile platforms.

• Drive user-centered design processes from initial discovery and research through to delivery, optimization, and measurement of design impact.

• Foster strong cross-functional collaboration with Product, Engineering, Marketing, and Research teams to ensure seamless user experiences and business value.

• Champion human-centered design principles and best practices, while mentoring junior designers and elevating the overall design capability within the organization.

📝 Enhancement Note: This role is distinctly a design leadership position within a SaaS product environment, specifically within EverCommerce's "EverWell" vertical (Timely and SalonBiz). The emphasis is on strategic product design, UX leadership, and the ability to drive complex, cross-product experiences.

📈 Primary Responsibilities

• Deliver world-class product design for complex SaaS products, translating user needs and business objectives into intuitive and effective solutions.

• Lead UX research initiatives, including user interviews, usability testing, and persona development, to deeply understand user problems and inform design decisions.

• Define success metrics for design initiatives and leverage data analytics to measure design impact and identify areas for continuous improvement.

• Develop comprehensive user journey maps, wireframes, interactive prototypes, and high-fidelity designs for responsive web and iOS platforms.

• Drive the design process through agile methodologies, ensuring timely delivery of design assets and close collaboration with engineering teams.

• Mentor and coach fellow designers, providing constructive feedback and guidance to enhance their skills and contributions to the product.

• Collaborate closely with Product Managers to define product roadmaps and strategy, ensuring design considerations are integrated from the outset.

• Present design concepts, research findings, and work-in-progress to stakeholders at all levels, effectively communicating rationale and gathering feedback.

📝 Enhancement Note: The core responsibilities highlight a blend of hands-on design execution and strategic leadership, emphasizing the full product lifecycle and the need for data-driven decision-making. The mention of "cross-product experiences" suggests a need for a holistic understanding of the product ecosystem.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for this level of role.

Experience:

• 10+ years of professional experience in SaaS product design, with a proven track record of delivering impactful design solutions.

• Demonstrated experience in leading end-to-end user-centered design processes within fast-paced, agile environments.

• Proven ability to design complex, cross-product experiences across responsive web and native mobile (iOS) platforms.

Required Skills:

• Expertise in User Experience (UX) methodologies, including user research, journey mapping, information architecture, wireframing, prototyping, and usability testing.

• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, InVision, or similar.

• Strong understanding of human-centered design principles and their application in SaaS product development.

• Excellent stakeholder management, communication, and presentation skills, with the ability to influence across all levels of the business.

Preferred Skills:

• Experience within the beauty, health, or wellness industries.

• Familiarity with service commerce platforms and their unique design challenges.

• Knowledge of front-end development principles (HTML, CSS, JavaScript) to facilitate collaboration with engineering.

• Experience with design systems and their implementation.

📝 Enhancement Note: The requirement for 10+ years in SaaS product design and a strong portfolio indicates a senior, lead-level role. The emphasis on cross-product experiences and mentoring suggests a need for both strategic vision and leadership capabilities beyond individual contribution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 10 years of impactful SaaS product design work, with a clear emphasis on end-to-end project ownership.

• Demonstrate a deep understanding and application of user-centered design processes, supported by detailed case studies.

• Include examples of designing complex, cross-product experiences, highlighting how you ensured consistency and seamless integration.

• Showcase your ability to leverage user research, data analytics, and other insights to drive design decisions and measure outcomes, with clear metrics and ROI where applicable.

Process Documentation:

• Case studies that clearly outline the problem statement, your role, the design process undertaken (research, ideation, prototyping, testing, delivery), and the resulting impact on users and the business.

• Documentation of how you have collaborated with Product, Engineering, and other cross-functional teams throughout the product lifecycle.

• Examples of how you have defined and tracked design success metrics, demonstrating a data-driven approach to design optimization.

• Illustrations of your ability to adapt design processes within fast-paced, agile environments.

📝 Enhancement Note: A strong portfolio is paramount for this role, requiring detailed case studies that not only showcase design skills but also leadership, strategic thinking, and a data-driven approach to problem-solving within a SaaS context.

💵 Compensation & Benefits

Salary Range: Given the 10+ years of experience requirement, leadership responsibilities, and the senior-level "Lead" title for a remote position in New Zealand, a competitive salary range is expected. For a Lead Product Designer in New Zealand with this level of experience, the estimated annual salary range is NZD $150,000 - $200,000+. This estimate is based on industry benchmarks for senior design roles in technology companies in major New Zealand cities, adjusted for remote work and the specific responsibilities outlined.

Benefits:

• Additional Annual Leave: Providing extra days off beyond standard entitlements to promote work-life balance and employee well-being.

• Flexible Work Location: Fully remote position within New Zealand, offering autonomy and the ability to work from a preferred location.

• High-spec Home Office Setup: A budget or provision for ergonomic and productive home office equipment to ensure optimal working conditions.

• Professional Development Budget: An annual allowance allocated for training, conferences, workshops, or certifications to support continuous learning and skill advancement.

• Annual Wellness Allowance: A dedicated budget to support employee well-being initiatives, such as gym memberships, mental health resources, or other health-related activities.

• Comprehensive Health Insurance: Standard benefits often include medical, dental, and vision coverage.

• Retirement Savings Plan: Contributions to a KiwiSaver or similar retirement savings scheme.

Working Hours: The role is full-time, implying approximately 40 hours per week. However, the remote and flexible nature of the position suggests that while core hours for collaboration will be expected, there may be flexibility in daily scheduling, common in agile and remote team environments.

📝 Enhancement Note: The salary estimate is based on current market data for senior-level design roles in New Zealand, acknowledging the remote aspect and the specific requirements of the position. The benefits package is tailored to attract and retain top talent in a competitive tech market, with a strong emphasis on work-life balance and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS), specifically focused on the Service Commerce platform for Home & Field Services, Health Services, and Wellness industries. EverWell specifically targets the beauty industry with its Timely and SalonBiz solutions.

Company Size: EverCommerce is a significant player, with over 725,000 customers globally. While the exact size of the EverWell vertical or the design team isn't specified, EverCommerce itself is a large organization, implying access to resources and established processes, yet the "high-growth" environment suggests agility and potential for impact.

Founded: EverCommerce was founded in 2010. The company has grown through acquisitions and organic expansion, building a portfolio of specialized SaaS solutions.

Team Structure:

• The design team within EverWell likely consists of several Product Designers, potentially with specialized roles (e.g., UX Researchers, UI Designers) and is led by this Lead Product Designer.

• The Lead Product Designer will report into a Director or VP of Product/Design within the EverWell vertical.

Methodology:

• Data-Driven Design: Emphasis on using research and analytics to inform design decisions and measure impact, aligning with EverCommerce's broader data-centric approach.

• Agile Development: Work will be conducted within agile sprints, requiring iterative design processes and close collaboration with engineering.

• Human-Centered Design: A core tenet of the role, ensuring that the user's needs and experiences are at the forefront of all design decisions.

• Cross-functional Collaboration: A structured approach to working with various departments to ensure alignment and successful product delivery.

Company Website: https://careers.evercommerce.com/us/en and https://www.timelyapp.com/ / https://www.salonbiz.com/

📝 Enhancement Note: The company culture appears to be a blend of a large, established tech firm (EverCommerce) with the agility and focus of a specialized vertical (EverWell). The emphasis on data, user-centricity, and agile methodologies is typical for successful SaaS companies.

📈 Career & Growth Analysis

Operations Career Level: This is a senior individual contributor role with significant leadership responsibilities, often referred to as a "Lead" or "Principal" level. It signifies a designer who not only possesses deep expertise but also influences product strategy, mentors others, and drives design maturity within the organization. The "Lead" title suggests responsibility for defining and executing design strategy for key product areas.

Reporting Structure: The Lead Product Designer will likely report to a Director of Product Design or Head of Product within the EverWell vertical. They will work closely with Product Managers and Engineering leads, acting as a key design voice in product development teams.

Operations Impact: The role directly impacts the success of the Timely and SalonBiz products by ensuring they are user-friendly, effective, and valuable to beauty professionals. This translates to increased customer acquisition, retention, satisfaction, and ultimately, revenue for EverCommerce. By leading design strategy and mentoring, the role also contributes to the long-term capability and efficiency of the design function.

Growth Opportunities:

• Technical Growth: Potential to move into a Principal Product Designer role, focusing on even more complex strategic challenges or specializing in a particular area of UX.

• Leadership Growth: Opportunity to evolve into a Design Manager or Director role, overseeing a larger team and taking on more strategic leadership responsibilities for the entire EverWell vertical's design function.

• Cross-functional Expertise: Developing deeper strategic partnerships with Product Management and Engineering, potentially leading to product strategy roles or broader GTM involvement.

• Industry Specialization: Becoming a recognized expert in designing for the beauty and wellness service industries.

📝 Enhancement Note: This is a critical leadership role with clear pathways for both deep technical expertise and management progression within a growing SaaS organization. The emphasis on mentoring and improving design practices indicates a strong focus on team development.

🌐 Work Environment

Office Type: The position is fully remote within New Zealand. While EverCommerce has physical office spaces in Auckland, Wellington, and Dunedin, this role offers the flexibility to work from home.

Office Location(s): Physical offices exist in Auckland, Wellington, and Dunedin, New Zealand. However, the role is designated as remote, meaning employees are not required to work from these offices.

Workspace Context:

• Remote Autonomy: The primary workspace is a home office, with the company providing a "high-spec home office setup" to ensure productivity and comfort.

• Collaborative Digital Environment: Work will rely heavily on digital collaboration tools (e.g., Slack, Zoom, Miro, Figma) for communication, brainstorming, and design reviews with distributed teams.

• Flexible Schedule: While full-time, the remote nature likely allows for some flexibility in daily work hours, accommodating personal needs while ensuring availability for key meetings and team syncs.

• Cross-functional Interaction: Regular interaction with Product Managers, Engineers, Researchers, and Marketing teams, often requiring proactive communication to bridge gaps in a remote setting.

Work Schedule: Full-time, with an expectation of approximately 40 hours per week. Flexibility may be offered in terms of daily start and end times, but core collaboration hours with teams in different time zones will need to be managed.

📝 Enhancement Note: The remote nature is a key aspect, emphasizing the need for self-discipline, strong digital communication skills, and the ability to maintain productivity and collaboration without a traditional co-located office environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios. This stage focuses on assessing overall experience, portfolio quality, and alignment with the core requirements.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager to explore your experience, leadership style, approach to design challenges, and cultural fit. Expect questions about your portfolio.

• Design Challenge/Portfolio Presentation: Candidates will likely be asked to present a case study from their portfolio, detailing a complex problem, their design process, and the outcomes. This is a critical step to assess your strategic thinking, problem-solving skills, and communication abilities. They may also present a take-home design exercise or a live whiteboarding session.

• Cross-functional Interviews: Interviews with key stakeholders, such as Product Managers and Engineering Leads, to evaluate collaboration skills and how you integrate design into the broader product development process.

• Final Interview: Potentially with a senior leader (e.g., VP of Product/Design) for final assessment of strategic fit and leadership potential.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest, most relevant case studies that demonstrate end-to-end ownership of complex SaaS products, ideally with cross-product experience.

• Tell a Story: For each case study, clearly articulate the problem, your specific role and contributions, the design process (research, ideation, iteration, testing), the challenges faced, and the measurable outcomes (metrics, business impact).

• Highlight Leadership: Emphasize instances where you mentored others, improved design processes, or influenced product strategy.

• Showcase Collaboration: Detail how you worked with Product, Engineering, and other teams.

• Be Prepared to Discuss: Be ready to answer detailed questions about your decisions, trade-offs, and learnings from each project.

Challenge Preparation:

• Understand the Business: Research EverCommerce, EverWell, Timely, and SalonBiz. Understand their market, customers (beauty professionals), and business goals.

• Practice Design Presentation: Rehearse your portfolio presentation to ensure it's concise, engaging, and hits all the key points within a given timeframe.

• Anticipate UX Questions: Prepare for questions about your design philosophy, how you handle ambiguity, user research methodologies, and how you measure design success.

• Hone Collaboration Skills: Think about examples of how you've resolved design disagreements, aligned stakeholders, and worked effectively within agile teams.

📝 Enhancement Note: The interview process is designed to assess not just design skill but also leadership, strategic thinking, and the ability to function effectively in a remote, cross-functional environment. A well-prepared portfolio presentation is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision, Axure RP, or similar advanced prototyping tools. Figma is increasingly a standard for collaborative SaaS design.

• User Research & Testing: Tools like UserTesting.com, Lookback, Maze, Hotjar, or internal user feedback platforms.

• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Workspace (Docs, Sheets, Slides).

• Project Management: Jira, Asana, Trello, Confluence for tracking tasks, sprints, and documentation.

Analytics & Reporting:

• Web & Product Analytics: Google Analytics, Amplitude, Mixpanel, Pendo, or similar platforms to track user behavior and measure design impact.

• Data Visualization: Tableau, Power BI, or built-in dashboarding tools within analytics platforms for reporting.

CRM & Automation:

• While not a direct tool for the designer, understanding how CRM systems (like Salesforce, though EverCommerce likely uses internal or specialized systems) and automation tools impact user workflows can be beneficial.

📝 Enhancement Note: Proficiency in industry-standard design and prototyping tools is essential. Familiarity with product analytics platforms is also highly valued, as the role requires measuring design impact.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of beauty professionals, ensuring products simplify their lives and empower their businesses.

• Data-Driven Impact: Utilizing data and insights to guide decisions, measure success, and drive continuous improvement in design and product outcomes.

• Collaboration & Transparency: Fostering an environment where open communication, shared knowledge, and cross-functional teamwork are encouraged.

• Innovation & Growth: Embracing new ideas, experimenting with solutions, and committing to continuous learning and professional development.

• Efficiency & Pragmatism: Delivering effective, iterative solutions that solve real problems, rather than pursuing perfection at the cost of timely delivery.

Collaboration Style:

• Cross-functional Partnership: Working closely with Product Managers to define strategy, Engineers to ensure feasibility and implementation, and Researchers to gather insights.

• Design Critiques: Engaging in regular design reviews and feedback sessions with fellow designers to refine work and share best practices.

• Stakeholder Alignment: Proactively communicating with stakeholders, presenting work clearly, and incorporating feedback to ensure buy-in and alignment on design direction.

• Remote Collaboration: Leveraging digital tools effectively to maintain strong connections and productive workflows within a distributed team.

📝 Enhancement Note: The company's stated values of inclusion, celebrating uniqueness, and leading with values are likely reflected in the team's interactions. The emphasis on growth and innovation is key for a tech company.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Diverse User Needs: Catering to a wide range of beauty professionals, from solopreneurs to larger salon chains, each with unique workflows and technical proficiencies.

• Balancing Complex Product Ecosystems: Ensuring a cohesive and seamless user experience across multiple interconnected products (Timely and SalonBiz) and platforms (desktop, mobile).

• Navigating Ambiguity in a High-Growth Environment: Adapting to evolving priorities and delivering pragmatic solutions in a fast-paced, dynamic setting.

• Driving Design Maturity: Continuously elevating design practices and advocating for user-centered approaches within a technically-focused organization.

• Remote Collaboration Effectiveness: Maintaining strong team cohesion, communication, and design quality across distributed team members and time zones.

Learning & Development Opportunities:

• Advanced UX/UI Techniques: Opportunities to deepen expertise in areas like complex user flows, design systems, accessibility, and advanced prototyping.

• Product Strategy Influence: Gaining experience in shaping product roadmaps and contributing to broader business strategy through design insights.

• Mentorship and Leadership: Developing coaching and leadership skills through mentoring junior designers and potentially leading design initiatives.

• Industry Exposure: Gaining deep knowledge of the beauty and wellness service industries, becoming a subject matter expert in designing for this sector.

• Access to Professional Development Resources: Utilizing the provided budget for courses, conferences (e.g., UX Australia, NN/g), and certifications.

📝 Enhancement Note: The challenges are typical for senior design roles in growing SaaS companies, requiring adaptability, strong problem-solving skills, and leadership. The growth opportunities are well-defined, aligning with career progression in UX design.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you led the end-to-end design of a complex SaaS product. What was the problem, your process, and the impact?" (Focus on metrics and business outcomes).

• "How do you approach designing for multiple, interconnected products to ensure a cohesive user experience?" (Discuss cross-product strategies, design systems).

• "Describe your process for conducting user research and translating those insights into design decisions." (Provide specific examples of research methods and their outcomes).

• "How do you balance user needs with business goals and technical constraints?" (Illustrate your decision-making process and negotiation skills).

Company & Culture Questions:

• "What do you know about EverCommerce, EverWell, Timely, and SalonBiz? What excites you about our mission?" (Research their products, target market, and company values).

• "How do you contribute to a positive and collaborative remote team environment?" (Discuss your communication style and proactive engagement).

• "How do you stay updated on the latest design trends and technologies?" (Demonstrate a growth mindset).

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a clear executive summary of the project, followed by the problem statement, your role, the process, key decisions, challenges, and measurable results.

• Focus on "Why": For every design decision, be prepared to explain the rationale behind it, linking it back to user needs, business goals, or data insights.

• Showcase Iteration: Highlight how you iterated on designs based on feedback, testing, or changing requirements.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced support tickets, improved user satisfaction scores).

• Be Authentic: Speak genuinely about your passion for design and solving user problems.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, leadership, and a deep understanding of user-centered design principles within a SaaS context. The ability to communicate complex ideas clearly and concisely is paramount.

📌 Application Steps

To apply for this Lead Product Designer position:

• Submit your application through the provided Workday link, ensuring your resume and portfolio are up-to-date and readily accessible.

• Portfolio Customization: Select 3-4 of your most relevant and impactful SaaS product design case studies. Tailor your portfolio presentation to highlight end-to-end ownership, complex problem-solving, cross-product experience, and measurable outcomes.

• Resume Optimization: Ensure your resume clearly articulates your 10+ years of experience, leadership contributions, and proficiency in core UX methodologies and tools. Use keywords from the job description naturally.

• Interview Preparation: Practice articulating your design process, leadership philosophy, and collaboration style. Prepare detailed examples for behavioral questions and rehearse your portfolio presentation for clarity and impact.

• Company Research: Thoroughly research EverCommerce, EverWell, Timely, and SalonBiz. Understand their market position, customer base (beauty professionals), and company values to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.