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📍 Job Overview

Job Title: Senior Salesforce Administrator & Developer

Company: Zensar

Location: Pune, Maharashtra, India

Job Type: Full-time

Category: Revenue Operations / Sales Operations / CRM Administration & Development

Date Posted: May 27, 2026

Experience Level: Mid-Senior Level (2-5 years)

Remote Status: Remote OK (with potential for hybrid or on-site)

🚀 Role Summary

• This role is critical for enhancing and maintaining Zensar's Salesforce ecosystem, blending robust administrative functions with advanced development expertise.

• Key responsibilities include managing users, data, security, and custom configurations within Salesforce, ensuring optimal performance and scalability.

• The position requires a proactive approach to problem-solving and a strong ability to translate business needs into effective Salesforce solutions, leveraging both declarative and programmatic tools.

• Successful candidates will contribute to the "experience-led everything" ethos of Zensar by ensuring seamless and impactful digital solutions for clients.

📝 Enhancement Note: While the title indicates "Senior," the AI-derived experience level is 2-5 years. This suggests the role might be positioned as a senior contributor rather than a team lead, focusing on deep technical and administrative skills within the Salesforce platform. The "Remote OK" status indicates flexibility, but candidates should confirm specific work arrangements.

📈 Primary Responsibilities

• Salesforce Ecosystem Management: Provide comprehensive support and continuous enhancement for Zensar's Salesforce platform, ensuring its alignment with business objectives and industry best practices.

• User & Data Administration: Manage user profiles, roles, permissions, and sharing rules to maintain data integrity and security, while also overseeing data loading, cleansing, and migration activities.

• Custom Development & Configuration: Design, develop, and deploy custom solutions using Apex, Visualforce, and Lightning Web Components (LWC) to extend Salesforce functionality.

• Process Automation: Implement and optimize workflows, process builders, and Salesforce Flows to automate business processes, improve efficiency, and reduce manual effort.

• API Integrations: Develop and maintain integrations with other enterprise systems using REST and SOAP APIs, ensuring seamless data flow and system interoperability.

• Reporting & Analytics: Create and manage custom reports and dashboards to provide actionable insights into sales performance, operational efficiency, and key business metrics.

• System Maintenance & Performance Tuning: Conduct regular system audits, performance monitoring, and debugging to identify and resolve issues, ensuring optimal system responsiveness and scalability.

• Stakeholder Collaboration: Work closely with business stakeholders to gather requirements, provide technical guidance, and deliver effective Salesforce solutions that drive value.

• Documentation: Develop and maintain clear, concise documentation for configurations, custom code, and processes to support ongoing maintenance and knowledge transfer.

📝 Enhancement Note: The core responsibilities emphasize a dual role of administrator and developer, requiring proficiency in both declarative tools (Flows, configurations) and programmatic languages (Apex, LWC). This indicates a need for candidates who can independently build and maintain complex Salesforce solutions.

🎓 Skills & Qualifications

Education:

• A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

• Possession of a Salesforce Administrator or Salesforce Developer certification is highly desirable.

Experience:

• 2-5 years of hands-on experience in Salesforce administration and development.

• Proven experience in supporting and enhancing a complex Salesforce environment within an enterprise setting.

• Demonstrated ability to manage users, data, and security configurations effectively.

Required Skills:

• Salesforce Administration: Deep understanding of Salesforce configuration, including custom objects, fields, validation rules, workflow rules, process builder, and page layouts.

• Apex Development: Proficiency in writing, debugging, and deploying Apex code for custom business logic and triggers.

• Lightning Web Components (LWC) / Aura Components: Experience in developing modern, responsive user interfaces within the Salesforce Lightning Experience.

• Visualforce Development: Ability to create custom pages and components using Visualforce.

• API Integration: Experience with REST and SOAP APIs for integrating Salesforce with external systems.

• Salesforce Flow: Strong capability in designing and implementing complex automation using Salesforce Flow.

• Data Management: Proficiency in data loading, manipulation, and ensuring data quality using tools like Data Loader and Excel.

• Debugging & Troubleshooting: Excellent skills in identifying, diagnosing, and resolving technical issues within the Salesforce platform.

Preferred Skills:

• Salesforce Certifications: Salesforce Certified Administrator (ADM 201), Salesforce Certified Platform Developer I (PD1), or Salesforce Certified Platform Developer II (PD2).

• SOQL/SOSL: Strong knowledge of Salesforce Object Query Language and Salesforce Object Search Language.

• JavaScript: Proficiency in JavaScript for front-end development and LWC.

• Performance Tuning: Experience in optimizing Apex code, SOQL queries, and overall system performance.

• Stakeholder Management: Ability to effectively communicate with business users and gather requirements.

• Problem Solving: Strong analytical and critical thinking skills to address complex business challenges.

📝 Enhancement Note: The emphasis on both administration and development skills, including specific technologies like LWC and Apex, points towards a need for a versatile Salesforce professional. Certifications are highlighted as preferred, indicating that practical experience and demonstrable skills will be heavily weighted.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 significant Salesforce projects demonstrating a blend of administrative configuration and custom development.

• For each project, clearly articulate the business problem, the Salesforce solution implemented (including specific configurations, Apex code, LWC components, or Flows), and the quantifiable business impact (e.g., improved efficiency, increased adoption, reduced errors).

• Include examples of custom reports and dashboards that provided key business insights.

• Demonstrate experience with data management tasks, such as data migration or complex data manipulation.

Process Documentation:

• Include examples of process flow diagrams or documentation for automated workflows built using Salesforce Flow or Process Builder.

• Document the development lifecycle for a custom component or feature, including requirements gathering, design, development, testing, and deployment.

• Show examples of how you have troubleshot and resolved complex issues, detailing the diagnostic steps and the solution implemented.

• Document any integration efforts, outlining the systems involved, the data exchanged, and the methods used for integration.

📝 Enhancement Note: A strong portfolio is crucial for this role, serving as tangible proof of the candidate's ability to deliver end-to-end Salesforce solutions. Candidates should be prepared to walk through their projects, explaining technical details, design choices, and the business value delivered.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Comprehensive medical coverage for employees and potentially dependents.

• Paid Time Off: Generous vacation days, sick leave, and public holidays.

• Professional Development: Opportunities for further Salesforce certifications, training, and workshops.

• Retirement Contributions: Provident Fund (PF) contributions as per Indian labor laws.

• Flexible Work Arrangement: "Remote OK" status offers flexibility, potentially including hybrid options.

• Employee Assistance Program (EAP): Support services for personal and professional well-being.

• Performance Bonuses: Potential for performance-based bonuses tied to individual and company achievements.

Working Hours:

• The standard working hours are approximately 40 hours per week, aligning with typical full-time employment in India. Flexibility may be offered given the "Remote OK" status, but core availability during business hours for collaboration is expected.

📝 Enhancement Note: The salary range is an estimate based on industry benchmarks for experienced Salesforce professionals in India. The benefits listed are typical for IT services companies in the region. Candidates should verify the exact compensation and benefits package during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, IT Services, Consulting, Digital Transformation. Zensar operates within the competitive IT services landscape, focusing on delivering digital solutions and experiences to enterprises.

Company Size: Zensar is a large organization, with over 10,000 employees globally. This means the Salesforce role operates within a structured environment but with opportunities for significant impact across various client projects.

Founded: Zensar was founded in 1991, bringing decades of experience in the IT services sector. This history suggests a stable company with established processes and a deep understanding of enterprise needs.

Team Structure:

• The Salesforce team likely consists of administrators, developers, architects, and potentially business analysts, all working collaboratively.

• This role may report to a Salesforce Lead, a CRM Manager, or a Head of Operations/IT within Zensar, depending on the specific project or internal structure.

Methodology:

• Zensar emphasizes an "experience-led everything" philosophy, implying a focus on user-centric design and seamless digital journeys.

• The company values "ONE with Client," suggesting a collaborative and partnership-oriented approach with clients.

• Core values of "One Zensar, Nurturing, Empowering, and Client Focus" guide their operations, promoting teamwork, individual growth, and client satisfaction.

• Data-driven decision-making and process optimization are likely integral to how they manage their Salesforce instances and client solutions.

Company Website: https://www.zensar.com/

📝 Enhancement Note: Zensar's culture is built around innovation, client focus, and employee growth. The "experience-led everything" motto suggests that the Salesforce platform is viewed as a critical enabler of client experiences, making this role vital to the company's mission.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Administrator & Developer, indicating a mid-to-senior career stage. It requires a strong foundation in Salesforce administration and a solid track record of custom development. It's a hands-on technical role with significant responsibility for system integrity and enhancement.

Reporting Structure: The candidate will likely report to a manager overseeing CRM or Salesforce operations, who may be part of a larger IT or Operations department. This structure allows for guidance and mentorship while granting autonomy in daily tasks.

Operations Impact: The Salesforce platform is central to many client engagements and internal operations at Zensar. This role's impact is direct: by ensuring a robust, efficient, and scalable Salesforce ecosystem, the candidate directly contributes to Zensar's ability to deliver exceptional digital experiences to its clients, thereby influencing client satisfaction and project success.

Growth Opportunities:

• Technical Specialization: Deepen expertise in specific Salesforce clouds (Sales Cloud, Service Cloud), advanced development (e.g., Apex Enterprise Patterns), or integrations.

• Certifications: Pursue advanced Salesforce certifications like Platform Developer II, Application Architect, or System Architect.

• Leadership Track: Progress into roles such as Salesforce Technical Lead, Solution Architect, or CRM Manager, overseeing teams and strategic platform initiatives.

• Client Engagement: Transition into client-facing roles like a Salesforce Consultant or Solution Advisor, leveraging technical expertise to guide client strategy.

• Broader Operations Roles: With demonstrated success, explore opportunities in broader GTM Operations, Revenue Operations, or IT Management roles within Zensar.

📝 Enhancement Note: Zensar's commitment to "Grow. Own. Achieve. Learn." suggests a supportive environment for career development. The combination of administrative and development skills opens multiple pathways for career progression within the Salesforce ecosystem and beyond.

🌐 Work Environment

Office Type: Zensar has a global presence with offices in major tech hubs. The Pune location is likely a modern office space designed to foster collaboration and innovation, with dedicated areas for development and administrative work. Given the "Remote OK" status, the company supports flexible work arrangements.

Office Location(s): The primary location listed is Pune, Maharashtra, India (Plot No. 4, MIDC, Kharadi, Off Nagar Road, Pune, 411014). Zensar also has numerous global offices, suggesting potential for international exposure or collaboration.

Workspace Context:

• The workspace is expected to be equipped with standard office amenities and robust IT infrastructure necessary for development and administration tasks.

• Collaboration is encouraged, with opportunities to work with diverse teams on client projects.

• Access to necessary software, development tools, and potentially a sandbox environment for testing and deployment will be provided.

Work Schedule: The role typically follows a standard 40-hour work week. However, given the "Remote OK" designation and the nature of IT services, there may be a need for occasional flexibility to meet project deadlines or client needs across different time zones.

📝 Enhancement Note: The "Remote OK" status is a significant factor, offering flexibility in where work is performed. Candidates should clarify expectations regarding any required office presence or core collaboration hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on relevant Salesforce experience and skills.

• Technical Interview 1: This will likely involve a deep dive into your Salesforce administration and development experience, covering Apex, LWC, Visualforce, Flows, and declarative configuration. Expect scenario-based questions.

• Technical Interview 2 / Coding Challenge: You may be given a practical coding challenge or a more complex technical problem to solve, demonstrating your problem-solving and development capabilities.

• Portfolio Presentation: You will be asked to present 1-2 key projects from your portfolio, explaining the business context, your role, the technical solution, and the impact.

• Behavioral/Cultural Fit Interview: This session will assess your alignment with Zensar's values (One Zensar, Nurturing, Empowering, Client Focus) and your ability to work in a collaborative, experience-led environment.

• Final Interview: Potentially with a senior leader or hiring manager to discuss overall fit, career aspirations, and finalize the offer.

Portfolio Review Tips:

• Quantify Impact: For each project, clearly state the business problem and the measurable results achieved (e.g., "Reduced manual data entry time by 30%", "Increased lead conversion rate by 15%").

• Showcase Versatility: Include examples that demonstrate both complex declarative automation (Flows) and custom programmatic solutions (Apex, LWC).

• Technical Depth: Be prepared to discuss your code, design patterns, and decision-making process in detail.

• Clarity and Conciseness: Present your work logically, focusing on the most relevant aspects for the role. Use diagrams and screenshots where appropriate.

• Tailor to Zensar: If possible, subtly align your project examples with Zensar's focus on "experience-led everything" and client success.

Challenge Preparation:

• Focus on Core Skills: Review Apex, SOQL, LWC development, Salesforce Flow design, and common administration tasks.

• Problem-Solving Scenarios: Practice breaking down business requirements into technical specifications and identifying potential solutions.

• Code Optimization: Be ready to discuss how to write efficient, scalable, and maintainable code.

• API Integration Concepts: Understand how to integrate Salesforce with external systems.

📝 Enhancement Note: The interview process is designed to thoroughly assess both technical proficiency and cultural fit. A strong portfolio that clearly articulates impact and demonstrates technical depth is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce Platform: Core expertise in Salesforce Sales Cloud and potentially Service Cloud.

• Salesforce Development Tools: Apex, Visualforce, Lightning Web Components (LWC), Aura Components.

• Salesforce Automation: Salesforce Flow, Process Builder, Workflow Rules.

• Integration Tools: Familiarity with REST and SOAP APIs, potentially middleware platforms.

Analytics & Reporting:

• Salesforce Reports & Dashboards: Advanced capabilities in creating custom reports and dashboards for insightful analysis.

• Data Loader / Workbench: Tools for data management, import/export, and data manipulation.

• Excel: Proficiency in using Excel for data analysis, manipulation, and reporting preparation.

CRM & Automation:

• Salesforce CRM: In-depth knowledge of Salesforce as a CRM system.

• Version Control Systems: Experience with Git or similar for code management (e.g., Salesforce DX, GitHub, Bitbucket).

• CI/CD Tools: Familiarity with tools like Jenkins, Azure DevOps, or Salesforce's own CI/CD capabilities for automated deployments.

📝 Enhancement Note: Proficiency in the Salesforce platform, including its declarative and programmatic development capabilities, is non-negotiable. Experience with modern development practices like LWC and CI/CD is highly advantageous.

👥 Team Culture & Values

Operations Values:

• Client Focus: A deep commitment to understanding and exceeding client expectations by delivering high-quality, experience-led digital solutions.

• One Zensar: Fostering a collaborative and unified work environment where teams work together seamlessly across projects and geographies.

• Nurturing: Promoting a culture of continuous learning, growth, and well-being for all employees.

• Empowering: Providing employees with the tools, autonomy, and support to take ownership of their work and drive innovation.

• Data-Driven: Utilizing data and analytics to inform decisions, measure performance, and optimize processes for efficiency and impact.

Collaboration Style:

• Zensar promotes a highly collaborative environment, emphasizing teamwork and cross-functional synergy.

• Expect to work closely with project managers, business analysts, other developers, and client stakeholders.

• Open communication and knowledge sharing are encouraged to foster innovation and continuous improvement.

• Feedback is valued as a tool for growth, both for individuals and for processes.

📝 Enhancement Note: The company's stated values of "Client Focus," "One Zensar," "Nurturing," and "Empowering" are central to its identity. Candidates should demonstrate how their work style and approach align with these principles, particularly in how they collaborate and contribute to client success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Administration and Development: Effectively managing the demands of both day-to-day administration and complex custom development can be challenging.

• Keeping Pace with Salesforce Updates: The Salesforce platform evolves rapidly; staying current with new features and best practices requires continuous learning.

• Complex Integrations: Integrating Salesforce with diverse enterprise systems can present technical and data management hurdles.

• Scalability and Performance: Ensuring the Salesforce instance remains performant and scalable as Zensar and its clients grow.

• Stakeholder Alignment: Navigating differing priorities and requirements from various business units and clients.

Learning & Development Opportunities:

• Salesforce Trailhead: Extensive access to Salesforce's free online learning platform for skills enhancement and certification preparation.

• Internal Training Programs: Zensar likely offers internal training sessions, workshops, and mentorship programs.

• Industry Conferences: Opportunities to attend Salesforce events (e.g., Dreamforce) or other relevant industry conferences.

• Certification Support: Financial and time support for pursuing Salesforce certifications.

• Mentorship: Access to senior developers and architects for guidance on technical challenges and career growth.

📝 Enhancement Note: The role offers a significant opportunity to deepen expertise in a leading CRM platform while contributing to a dynamic IT services company. Proactive learning and a willingness to tackle complex technical challenges will be key to success and growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex business problem you solved using Salesforce. What was your approach, what technologies did you use (Apex, LWC, Flow, etc.), and what was the measurable outcome?" (Focus on demonstrating problem-solving, technical skills, and impact.)

• "How do you prioritize tasks when faced with competing demands from administration needs and new development requests?" (Assess time management, prioritization skills, and understanding of operational balance.)

• "Walk me through your process for designing and implementing a new custom feature in Salesforce, from requirements gathering to deployment and testing." (Evaluate your development lifecycle understanding and methodology.)

Company & Culture Questions:

• "What interests you about Zensar and our 'experience-led everything' philosophy?" (Research Zensar's mission, values, and recent projects.)

• "How do you embody our core values of 'One Zensar,' 'Nurturing,' 'Empowering,' and 'Client Focus' in your work?" (Provide specific examples of collaboration, learning, and client engagement.)

Portfolio Presentation Strategy:

• Structure: Use a STAR method approach (Situation, Task, Action, Result) for each project. Clearly define the business context, your specific role and tasks, the actions you took (technical details), and the quantifiable results.

• Technical Focus: Be ready to explain your code, design choices, and any challenges you overcame. For LWC and Apex, highlight best practices.

• Impact Driven: Emphasize the business value and ROI your solutions delivered.

• Conciseness: Stick to the most impactful aspects of each project and be mindful of time.

📝 Enhancement Note: Prepare specific examples from your experience that directly address the requirements of the role and Zensar's culture. Practice articulating technical concepts clearly and concisely, focusing on the business impact of your work.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Oracle Cloud candidate portal via the provided URL.

• Resume Optimization: Tailor your resume to highlight your years of experience with Salesforce administration and development, specifically mentioning Apex, LWC, Visualforce, and Salesforce Flow. Quantify achievements wherever possible.

• Portfolio Preparation: Compile a concise portfolio showcasing 2-3 strong Salesforce projects. Be ready to articulate the business problem, your solution (including technical details), and the resulting impact with clear metrics.

• Interview Practice: Prepare for technical questions on Salesforce administration, Apex, LWC, and integrations. Practice explaining your portfolio projects and behavioral questions related to Zensar's values.

• Company Research: Thoroughly review Zensar's website, focusing on their "experience-led everything" approach, core values, and recent client success stories, particularly within the IT services sector.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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