Director, UX Content Strategist, Developer Experience

📍 Job Overview

Job Title: Director, UX Content Strategist, Developer Experience

Company: Mastercard

Location: Dublin, Ireland (with consideration for Warsaw, Poland and Lisbon, Portugal)

Job Type: Full-Time

Category: UX Content Strategy / Developer Experience Operations

Date Posted: 2026-06-23

Experience Level: Director (10+ years)

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end content strategy and information architecture for the Mastercard Developers portal, a critical touchpoint for thousands of developers, partners, and enterprises.

• Shape how developers and AI agents discover, understand, and trust Mastercard's API ecosystem through clear, compelling, and technically accurate content.

• Drive consistency and usability across all developer-facing content, including API product pages, documentation, UI copy, and onboarding flows.

• Integrate content standards and language systems directly into design and development tooling to foster a scalable and cohesive developer experience.

📝 Enhancement Note: This role is positioned as a "Director" level, indicating significant strategic responsibility and leadership potential. The emphasis on "systems role" and "end-to-end content experience" suggests a focus on process, architecture, and long-term strategy rather than just tactical writing. The target audience is developers, and the inclusion of AI agents as consumers of documentation highlights a forward-thinking approach to content delivery.

📈 Primary Responsibilities

• API Product Storytelling: Embed with API product owners to deeply understand technical capabilities and translate them into clear, compelling narratives that resonate with both developers and technical decision-makers, focusing on customer problem-solving and product value.

• Information Architecture (IA) & Content Structure: Lead a comprehensive overhaul of the Mastercard Developers portal's IA, defining scalable content models, taxonomy, and navigation patterns to ensure discoverability for both human users and AI agents.

• Content Governance: Establish and maintain robust governance frameworks to ensure the portal's coherence and consistency as new content is continuously added by various teams.

• Language Systems & Design Tooling Integration: Own and evolve the Mastercard Developers language style guide, integrating tone, terminology, and writing standards directly into design tools (e.g., Figma) and component libraries for seamless application.

• Cross-Functional Collaboration: Work closely with product management, design, engineering, and developer relations teams to ensure a unified and high-quality developer experience.

• Content Standards Definition: Define and enforce content standards for API product pages, including structure, voice, and required sections, to ensure every product narrative is consistent, credible, and effective.

• AI Discoverability Optimization: Implement strategies for structured content and semantic markup to enhance the discoverability and usability of documentation for AI agents and LLMs.

📝 Enhancement Note: The responsibilities clearly indicate a strategic and systems-level focus. "Lead a top-to-bottom overhaul of the Mastercard Developers portal IA" and "Define content models, taxonomy, and navigation patterns" point to significant scope. The integration with "Figma, component libraries, and content templates" and "docs-as-code workflows" are key operational components for this role.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in English, Communications, Technical Writing, Computer Science, Human-Computer Interaction, or a related field. Master's degree preferred. Experience:

• 10+ years of progressive experience in UX writing, content strategy, information architecture, or a closely related discipline.

• Demonstrated experience in restructuring complex content systems, preferably within developer tools, API platforms, fintech, or a similar technical product environment.

• Proven ability to work directly with technical stakeholders, including understanding API specifications and translating technical concepts into accessible content.

• Hands-on experience with docs-as-code workflows, including Markdown, Git, and static site generators.

• Working knowledge of AI discoverability concepts, including structured content, semantic markup, and best practices for LLM-friendly documentation. Required Skills:

• UX Writing & Content Strategy: Expertise in crafting clear, concise, and user-centered content for technical audiences, with a strong understanding of narrative development and product storytelling.

• Information Architecture (IA): Proven ability to design and implement scalable information architectures, taxonomies, and navigation systems for complex digital products.

• Content System Design: Experience in developing and managing content models, governance frameworks, and language systems for large-scale platforms.

• Developer Experience Focus: Deep understanding of developer needs, workflows, and expectations, with a passion for improving the developer journey.

• Technical Acumen: Ability to understand technical concepts, read API specifications, and collaborate effectively with engineering teams.

Preferred Skills:

• Design Systems Integration: Experience integrating content standards and language systems into design tools like Figma, Storybook, and other design system components.

• Docs-as-Code Proficiency: Hands-on experience with tools and workflows such as Markdown, Git, and static site generators (e.g., Jekyll, Hugo, Docusaurus).

• AI/LLM Content Strategy: Familiarity with concepts like structured content, semantic markup, and optimizing documentation for AI consumption.

• Fintech/API Product Context: Prior experience within the financial technology sector or with API-first product companies.

• Developer Relations/Technical Writing Background: Experience in developer relations or as a technical writer can be advantageous.

📝 Enhancement Note: The "Director" title and the emphasis on restructuring complex systems strongly suggest a need for deep experience beyond basic writing. The "10+ years" AI-derived experience level aligns with this. The mention of "AI agents" and "LLM-friendly docs" indicates a requirement for understanding modern content delivery mechanisms.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• **Content System Over