Director, Global Product Strategy & Execution

📍 Job Overview

Job Title: Director, Global Product Strategy & Execution

Company: Fiserv

Location: New York, New York, United States (Also considering Sunnyvale, California)

Job Type: FULL_TIME

Category: Product Management / Strategy & Operations

Date Posted: April 24, 2026

Experience Level: 10+ Years

Remote Status: On-site (Hybrid options may be available, to be confirmed)

🚀 Role Summary

• Lead the global strategy and execution of strategic initiatives for Fiserv's enterprise merchant solutions suite, aligning product development with client needs and market opportunities.

• Define and drive the technical business architecture strategy, establishing a long-term vision and roadmap to facilitate product commercialization and operational efficiency.

• Translate complex technical changes and product functionalities into clear, actionable insights for clients and internal stakeholders, fostering cross-functional alignment.

• Drive an AI-first work methodology, identifying and tracking key performance indicators (KPIs) and key results to measure success and promote continuous improvement.

• Standardize practices across the global merchant organization to promote repeatability, efficiency, and scalable growth within the fintech and payments industry.

📝 Enhancement Note: This role is positioned as a Director level, indicating significant strategic responsibility and leadership. The emphasis on "Global Product Strategy & Execution" and "enterprise merchant business" suggests a complex, high-impact role within the Fintech sector, requiring a blend of strategic foresight, operational rigor, and strong stakeholder management. The "AI-first work methodology" requirement is a forward-looking aspect that candidates should highlight their experience with.

📈 Primary Responsibilities

• Establish and drive the technical business architecture strategy for the global merchant organization, defining the long-term vision and roadmap to support product commercialization.

• Develop a deep understanding of the enterprise payment industry, including market trends, competitive landscapes, and evolving client demands.

• Efficiently manage multiple concurrent projects and strategic initiatives, transitioning seamlessly between tasks while maintaining contextual detail and strategic alignment.

• Analyze and articulate the impact of technical changes and product functionality on clients, translating complex information into clear, direct communications for various audiences.

• Understand target operating models and the interdependencies between product strategy and critical functions such as customer service, marketing, legal, and sales.

• Drive consensus and alignment among cross-functional leadership teams, providing detailed program and working-level insights to all stakeholders.

• Deliver executive-level reporting by collating complex concepts from diverse business lines into concise, impactful key messages for senior leadership.

• Adapt to working across different time zones and geographies, demonstrating flexibility to meet varying program needs and global team requirements.

• Champion and implement an AI-first work methodology to optimize product strategy and execution processes.

• Identify, track, and report on key performance indicators (KPIs) and key results to measure the effectiveness of strategic initiatives and product performance.

• Standardize practices and workflows to promote repeatability, efficiency, and scalability across the product lifecycle and go-to-market efforts.

📝 Enhancement Note: The responsibilities highlight a strategic, execution-oriented role focused on the global merchant business. The emphasis on "technical business architecture strategy" and "product commercialization" positions this role as crucial in bridging product development with market readiness. The requirement to "drive consensus among leadership teams" and "deliver executive-level reporting" underscores the need for strong communication and influencing skills.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 10 years in product strategy or program strategy, specifically within the payments or merchant acquiring space.

Required Skills:

• Deep knowledge of the payments and merchant acquiring industry, including current trends, technologies, and regulatory landscapes.

• Proven expertise in defining and executing global product strategies and business architecture roadmaps.

• Exceptional project management skills, with a track record of successfully delivering complex initiatives on time and within scope, utilizing methodologies like Agile or Waterfall as appropriate.

• Strong ability to communicate effectively with and influence cross-functional executive leaders, translating technical details into business impact.

• Comfort with ambiguity, demonstrating strong problem-solving capabilities and a proactive, growth-oriented mindset.

• Proficiency with collaboration tools such as Confluence, Jira, and Aha! for project tracking, documentation, and roadmap management.

• Strong proficiency with Microsoft suite of tools, including Teams, Excel, Word, and PowerPoint, for communication, analysis, and presentation.

Preferred Skills:

• Experience with AI-driven product development or strategy implementation.

• Familiarity with target operating models and cross-functional alignment strategies.

• Experience in commercialization and market delivery of financial technology products.

• Familiarity with global Go-To-Market (GTM) strategies and execution.

📝 Enhancement Note: The requirement for "10+ years in product strategy or program strategy within the payments/merchant acquiring space" is a critical filter. The mention of specific collaboration tools (Confluence, Jira, Aha!) indicates a preference for candidates familiar with modern product management workflows. The "AI-first work methodology" is a unique differentiator for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate successful development and execution of global product strategies, with clear articulation of vision, roadmap, and market impact.

• Showcase examples of driving technical business architecture strategy, including documentation of frameworks, decision-making processes, and alignment with business objectives.

• Present case studies of managing complex, cross-functional projects from conception to successful delivery, highlighting problem-solving and outcome achievement.

Process Documentation:

• Documented experience in standardizing practices and workflows to enhance repeatability and efficiency within product development or GTM functions.

• Examples of developing and tracking KPIs and key results to measure strategic initiative success and operational performance.

• Demonstrated ability to define and implement target operating models, illustrating how product strategy integrates with customer service, marketing, legal, and sales functions.

📝 Enhancement Note: For a Director-level role in product strategy and execution, a portfolio should emphasize strategic thinking, leadership in driving complex initiatives, and tangible business outcomes. The ability to articulate process improvements and standardization efforts will be key.

💵 Compensation & Benefits

Salary Range: $155,000 - $258,000 annually.

Benefits:

• Annual incentive opportunity, potentially delivered as a mix of cash bonus and equity awards at the company's discretion.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plans, such as a 401(k) with company match.

• Paid time off, including vacation days, sick leave, and holidays.

Working Hours:

• Standard full-time work hours are expected, typically around 40 hours per week, with flexibility for project needs and cross-time zone collaboration.

📝 Enhancement Note: The salary range provided is specific to New York and New Jersey. Candidates in other locations should research comparable compensation for Director-level Product Strategy roles in their respective regions. The incentive structure (cash bonus and equity) is a significant part of the total compensation for this role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech and Payments. Fiserv is a global leader, facilitating millions of transactions daily by connecting financial institutions, corporations, merchants, and consumers.

Company Size: Large Enterprise (Fiserv is a publicly traded company with a significant global presence).

Founded: 1984. Fiserv has a long history of innovation in financial technology, evolving with the digital transformation of payments.

Team Structure:

• This role operates within the global merchant organization, likely collaborating closely with product management, engineering, sales, marketing, legal, and customer service teams.

• The Director will report into senior leadership within the Merchant Solutions division, with a focus on enterprise client strategy.

Methodology:

• Emphasizes a data-driven approach to product strategy and execution, utilizing KPIs and key results to inform decisions.

• Focuses on strategic planning and roadmap development, guiding the evolution of the merchant solutions suite.

• Promotes AI-first methodologies to enhance efficiency and innovation in product development and client engagement.

• Prioritizes standardization and process optimization to ensure scalability and operational excellence.

Company Website: https://www.fiserv.com/

📝 Enhancement Note: Fiserv's established position in the Fintech industry suggests a dynamic, fast-paced environment. The emphasis on "enterprise merchant business" implies a focus on large-scale client solutions, requiring a strategic and robust approach to product management and execution.

📈 Career & Growth Analysis

Operations Career Level: Director. This level signifies a senior leadership role responsible for significant strategic direction and execution within a specialized domain. It involves managing complex programs, influencing senior stakeholders, and contributing to the overall business strategy.

Reporting Structure: Typically reports to a Vice President or Senior Director within the Merchant Solutions organization. The role will involve managing direct reports or leading matrixed teams.

Operations Impact: This role has a direct impact on Fiserv's revenue generation and market position within the enterprise merchant segment by ensuring the product suite effectively meets client needs and drives commercial success. Strategic execution directly influences competitive advantage and client retention.

Growth Opportunities:

• Strategic Advancement: Potential to move into VP-level roles, leading broader product portfolios or strategic initiatives within Fiserv.

• Leadership Development: Opportunities to hone leadership skills through managing teams, driving large-scale projects, and influencing executive decisions.

• Industry Specialization: Deepen expertise in the rapidly evolving Fintech and payments industry, becoming a recognized thought leader in enterprise merchant solutions.

• Cross-Functional Exposure: Gain broader business acumen by working across various functions like sales, marketing, finance, and operations at a global level.

📝 Enhancement Note: A Director-level role in a company like Fiserv offers substantial opportunities for career growth, particularly in specialized areas like Fintech product strategy. The emphasis on global execution and enterprise solutions suggests a path toward broader leadership responsibilities.

🌐 Work Environment

Office Type: Primarily an on-site role, likely within a corporate office environment that facilitates collaboration and team interaction. Hybrid work arrangements may be available.

Office Location(s): New York, New York, and Sunnyvale, California, are listed as primary locations, indicating strong presence in major tech and finance hubs.

Workspace Context:

• The work environment is expected to be collaborative, requiring frequent interaction with cross-functional teams and senior leadership.

• Access to up-to-date technology and tools will be provided to support complex analysis, strategic planning, and project management.

Work Schedule:

• Standard full-time work schedule (approximately 40 hours/week). However, given the global scope and executive-level responsibilities, flexibility may be required to accommodate meetings across different time zones and occasional urgent project needs.

📝 Enhancement Note: While listed as "TELECOMMUTE" in some metadata, the description and typical expectations for a "Director" role in a large enterprise suggest a primary on-site or hybrid model. Candidates should clarify remote work policies with the hiring team. The dual locations in New York and California are significant tech/finance hubs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will review applications and resumes for minimum qualifications and relevant experience.

• Hiring Manager Interview: A discussion focused on experience, strategic thinking, leadership style, and fit for the role and team.

• Panel Interviews: Interviews with key stakeholders from different departments (e.g., Product, Engineering, Sales, Marketing) to assess cross-functional collaboration skills and strategic alignment.

• Case Study/Presentation: Candidates may be asked to present on a strategic initiative, product roadmap, or business architecture challenge, demonstrating their analytical and communication skills.

• Executive Interview: Final interview with senior leadership to assess strategic vision, executive presence, and overall fit for the Director role.

Portfolio Review Tips:

• Strategic Impact: Focus on case studies that demonstrate your ability to define and execute impactful product strategies, especially within the payments or Fintech space. Quantify results whenever possible (e.g., revenue growth, market share increase, efficiency gains).

• Business Architecture: Highlight examples of how you've developed or influenced business architecture, roadmaps, and target operating models. Showcase your ability to connect technical strategy with business outcomes.

• Cross-Functional Leadership: Include projects where you successfully led or influenced matrixed teams across diverse functions and geographies. Emphasize your consensus-building and stakeholder management skills.

• Problem-Solving & AI: Showcase instances where you've tackled complex challenges, particularly those involving ambiguity or the adoption of new methodologies like AI-first approaches.

• Executive Communication: Prepare to articulate complex strategies and results concisely and effectively, as if presenting to executive leadership.

Challenge Preparation:

• Be prepared to discuss your approach to defining global product strategies, managing product roadmaps, and driving execution in a complex enterprise environment.

• Anticipate questions about your experience in the payments/merchant acquiring industry, your understanding of business architecture, and how you drive consensus among senior leaders.

• Practice articulating the impact of technical changes on clients and how you translate this into clear communications.

• Research Fiserv's current product offerings, strategic initiatives, and position in the Fintech market to tailor your responses.

📝 Enhancement Note: The interview process for a Director role will be rigorous, focusing on strategic depth, leadership capabilities, and proven execution. A strong portfolio that showcases tangible results and strategic thinking is essential.

🛠 Tools & Technology Stack

Primary Tools:

• Collaboration Suites: Jira, Confluence, Aha! (Required for project management, documentation, and roadmap planning).

• Productivity Software: Microsoft Office Suite (Teams, Excel, Word, PowerPoint) for daily operations, analysis, and presentations.

• Project Management Tools: Beyond Jira, potentially familiarity with other enterprise-level project management platforms.

Analytics & Reporting:

• BI Tools: Experience with Business Intelligence platforms (e.g., Tableau, Power BI, Looker) for data analysis and performance tracking.

• CRM Systems: Familiarity with CRM platforms (e.g., Salesforce) for understanding client interactions and sales pipelines.

• Data Analysis Tools: Proficiency in Excel for data manipulation and analysis; knowledge of SQL or other data querying languages is a plus.

CRM & Automation:

• CRM: Understanding of how CRM systems are leveraged in enterprise sales and client management.

• Automation Platforms: Awareness of automation opportunities within product lifecycle management, GTM processes, and client service.

• Integration Tools: General understanding of how different enterprise systems (CRM, ERP, product management tools) integrate to support business processes.

📝 Enhancement Note: The explicit mention of Jira, Confluence, and Aha! indicates a need for hands-on experience with these tools. Proficiency in Microsoft Excel for data analysis and PowerPoint for executive reporting is critical. Familiarity with BI tools for KPI tracking is also highly relevant.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to find new and better ways to serve clients and the market, particularly through AI-first methodologies.

• Execution Excellence: A commitment to delivering on strategic initiatives with precision, efficiency, and measurable results.

• Collaboration: A belief in the power of cross-functional teamwork and open communication to achieve shared goals.

• Client Focus: A dedication to understanding and meeting the evolving needs of enterprise clients in the payments industry.

• Integrity: Upholding high ethical standards in all business dealings and communications.

Collaboration Style:

• Cross-functional Integration: Actively fosters collaboration between product, engineering, sales, marketing, and operations teams to ensure strategic alignment and seamless execution.

• Data-Driven Decision Making: Promotes a culture where decisions are informed by data, KPIs, and strategic analysis.

• Open Communication: Encourages transparent and direct communication, especially when conveying complex information or driving consensus among leadership.

• Global Mindset: Adapts to and values diverse perspectives, working effectively with teams across different geographies and time zones.

📝 Enhancement Note: Fiserv's culture likely emphasizes a blend of innovation within a structured, enterprise-level environment. The focus on "AI-first" and "standardizing practices" suggests a forward-thinking yet process-oriented approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Global Complexity: Managing product strategy and execution across diverse markets with varying regulations, client needs, and competitive landscapes.

• Driving AI Adoption: Successfully integrating AI-first methodologies into existing product development and strategy processes, which may require significant change management.

• Achieving Consensus: Aligning multiple senior leadership teams and diverse functional groups around a unified global strategy and technical architecture.

• Translating Technical Impact: Effectively communicating the business implications of complex technical decisions to non-technical stakeholders and clients.

Learning & Development Opportunities:

• Industry Expertise: Deepening knowledge in the rapidly evolving Fintech and payments landscape, with a focus on enterprise merchant solutions.

• Leadership Skills: Developing advanced strategic leadership, change management, and executive communication capabilities.

• AI & Technology Trends: Staying at the forefront of AI applications in product strategy and financial services.

• Global Business Acumen: Expanding understanding of international markets and global business operations.

📝 Enhancement Note: This role presents significant challenges related to scale, complexity, and the adoption of new technologies. These challenges are also the source of substantial growth opportunities for ambitious professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a global product strategy for enterprise-level solutions in the payments industry. How do you ensure alignment with business architecture and drive execution?"

• "How have you successfully led cross-functional teams to achieve consensus on complex strategic initiatives, especially when dealing with differing stakeholder priorities?"

• "Tell me about a time you had to translate a complex technical change or product feature into a clear business impact statement for executive leadership. What was your approach and the outcome?"

Company & Culture Questions:

• "Based on your research, what do you see as Fiserv's biggest strategic opportunities or challenges in the enterprise merchant space, and how would your role contribute to addressing them?"

• "How do you foster a collaborative environment and ensure effective communication across different time zones and business units?"

Portfolio Presentation Strategy:

• Select Impactful Cases: Choose 2-3 projects that best showcase your experience in global product strategy, business architecture, and driving execution.

• Structure with STAR: Use the STAR method (Situation, Task, Action, Result) to clearly articulate the context, your role, the actions taken, and the quantifiable results.

• Emphasize Strategy & Execution: Clearly delineate the strategic thinking behind your initiatives and the practical steps taken to execute them.

• Quantify Outcomes: Wherever possible, use metrics to demonstrate the business impact (e.g., revenue growth, cost savings, market share, efficiency improvements).

• Address AI & Innovation: If applicable, highlight any experience with AI or innovative methodologies in your case studies.

• Tailor to Fiserv: Connect your experience and examples to Fiserv's business, mission, and the specific requirements of the Director role.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, leadership, cross-functional influence, and a deep understanding of the payments industry. Candidates should be ready to discuss their experience with specific tools and methodologies mentioned in the job description.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Fiserv careers portal using your legal name.

• Portfolio Customization: Prepare a concise portfolio or select key projects that highlight your experience in global product strategy, business architecture, and driving execution in the Fintech/payments sector. Quantify results and emphasize strategic impact.

• Resume Optimization: Ensure your resume clearly articulates your 10+ years of experience in product/program strategy within payments or merchant acquiring. Use keywords from the job description, such as "product strategy," "business architecture," "global execution," "AI-first methodology," and "stakeholder management."

• Interview Preparation: Practice articulating your strategic approach, leadership capabilities, and problem-solving skills. Prepare to discuss specific examples that demonstrate your ability to drive consensus and deliver executive-level reporting. Research Fiserv's enterprise merchant solutions and recent company news.

• Company Research: Gain a thorough understanding of Fiserv's mission, values, product offerings, and competitive landscape. Focus on their position in the global Fintech market and their approach to enterprise client solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.