Digital UX Copywriter

📍 Job Overview

Job Title: Digital UX Copywriter

Company: Tonic3

Location: Schaumburg, IL / Irving, TX

Job Type: FULL_TIME

Category: UX Writing / Content Design

Date Posted: 2026-09-08

Experience Level: 5-10 years

Remote Status: Hybrid (3 days in-office, 2 days remote)

🚀 Role Summary

• Craft clear, intuitive, and user-centered copy for a variety of digital experiences, including landing pages and coded web ads, ensuring seamless user journeys.

• Collaborate closely with cross-functional teams including designers, creative leads, legal/compliance, and internal stakeholders to maintain messaging accuracy, brand consistency, and accessibility.

• Adapt voice, tone, and style for diverse audiences and platforms, demonstrating a strong understanding of user-centered design principles.

• Proactively research and integrate new marketing trends, content enhancements, and writing techniques to bring fresh ideas and a bold approach to client projects.

• Manage multiple assignments effectively in a fast-paced, agency environment, upholding high standards for quality, brand voice, and strategic messaging.

📝 Enhancement Note: This role is described as an embedded position within a client's in-house agency, implying a high degree of integration and direct client collaboration. The emphasis on "agency experience" suggests a need for candidates who can thrive in client-facing environments and manage project demands typical of an agency setting.

📈 Primary Responsibilities

• Develop compelling and concise copy for digital touchpoints, including website landing pages, email campaigns, digital advertisements, and in-app messaging.

• Partner with UX/UI designers to ensure copy seamlessly integrates with visual design elements, enhancing overall user experience and usability.

• Conduct content audits and competitive analysis to identify opportunities for content improvement and differentiation.

• Advocate for user needs and accessibility standards in all written content, ensuring inclusivity and ease of understanding for all users.

• Iterate on copy based on user feedback, A/B testing results, and performance data to continuously optimize content effectiveness and conversion rates.

• Translate complex product features and value propositions into clear, benefit-driven messaging that resonates with target audiences.

• Maintain and evolve brand voice and style guidelines across all digital content initiatives, ensuring a consistent and recognizable brand presence.

• Collaborate with legal and compliance teams to ensure all copy adheres to regulatory requirements and company policies.

• Participate in brainstorming sessions and contribute creative ideas for new digital campaigns and user experience enhancements.

• Stay abreast of emerging digital marketing trends, content strategy best practices, and evolving user expectations to inform content creation.

📝 Enhancement Note: The responsibilities highlight a blend of creative copywriting and strategic UX content design. The emphasis on "coded web ads" suggests a need for understanding of digital advertising platforms and potentially basic HTML/CSS for ad copy implementation.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in English, Journalism, Marketing, Human-Computer Interaction, Communications, or a closely related field. Experience:

• Minimum of 5 years of professional writing experience, with a significant focus on digital platforms, UX writing, UI copywriting, or content design.

• Proven experience working within an agency setting, demonstrating the ability to manage client expectations and project timelines.

• Demonstrated experience in tailoring content for varied audiences and ensuring accessibility across multiple digital platforms. Required Skills:

• Exceptional writing, editing, and proofreading skills with a strong command of grammar and punctuation.

• Mastery of AP Style and ability to adapt to client-specific style guides.

• Proven ability to write concise, clear, and intuitive copy that enhances user experience.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Experience working with design tools like Figma for content integration and review.

• Familiarity with creative AI tools for content ideation and enhancement.

• Strong understanding of user-centered design principles and accessibility standards (WCAG).

• Excellent communication and interpersonal skills for effective collaboration with designers, stakeholders, and cross-functional teams.

• Ability to manage multiple assignments, prioritize tasks, and meet deadlines in a fast-paced environment.

• Natural curiosity and a proactive approach to understanding client products, services, and target audiences. Preferred Skills:

• Experience with A/B testing and data analysis to inform content optimization.

• Familiarity with content management systems (CMS) and digital marketing platforms.

• Basic understanding of HTML/CSS for digital ad creation or web content implementation.

• Experience with conversion rate optimization (CRO) principles.

• Knowledge of SEO best practices for digital content.

📝 Enhancement Note: The requirement for "agency experience" is critical and suggests candidates should be prepared to discuss client work, project management in a client-service model, and adaptability to different client brands and industries. The mention of "creative AI tools" indicates an expectation for candidates to be open to and capable of utilizing emerging technologies in their workflow.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio website is required to showcase a range of UX/UI copywriting and content design examples.

• The portfolio should clearly demonstrate your ability to craft clear, concise, and user-centered copy for digital interfaces.

• Include case studies that highlight your process, problem-solving approach, and the impact of your copy on user experience and business goals.

• Showcase examples of microcopy, button text, error messages, onboarding flows, and other UI elements where your writing made a tangible difference.

• Provide examples of your ability to adapt voice and tone for different brands and target audiences. Process Documentation:

• Be prepared to discuss your process for content creation, from initial brief and research to drafting, revision, and final delivery.

• Demonstrate how you collaborate with designers and product teams to integrate copy effectively into the design process.

• Explain your approach to ensuring content accuracy, brand consistency, and accessibility.

• Provide examples of how you have used user feedback or data to iterate and improve copy.

📝 Enhancement Note: The portfolio requirement is strongly emphasized. Candidates should curate their portfolio to specifically highlight UX/UI copywriting and content design work, rather than general marketing copy. Case studies detailing the problem, your solution (copywriting), and the outcome (user experience improvement, conversion lift, etc.) will be crucial.

💵 Compensation & Benefits

Salary Range: $82,000 - $92,000 per year.

Benefits:

• Comprehensive Medical, Dental, and Vision Coverage: Robust health insurance plans to support employee well-being.

• 401(k) Plan: Retirement savings plan with potential company contributions.

• Generous Paid Time Off: Includes vacation days, sick days, and paid holidays for work-life balance.

• 16 Hours of Volunteer Time Off (VTO): Paid time to contribute to community initiatives.

• All Necessary Equipment: Provision of all required tools and technology to perform job duties effectively.

• Ongoing Learning & Development: Dedicated training budget to support professional growth and skill enhancement. Working Hours:

• This is a full-time position, typically requiring approximately 40 hours per week.

• The work arrangement is hybrid, with 3 days required in the office and 2 days remote.

📝 Enhancement Note: The salary range provided is specific and competitive for a UX Writer role with 5+ years of experience, especially considering the hybrid work model and comprehensive benefits package. The inclusion of Volunteer Time Off is a notable perk for community-minded individuals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Tonic3 operates within the Marketing, Technology, and Consulting sectors, providing integrated creative services. As an agency, it partners with various clients, implying exposure to diverse industries and business challenges.

Company Size: Tonic3 is a mid-sized agency, likely fostering a collaborative and dynamic work environment where individual contributions are visible and valued. This size often balances structured processes with the flexibility to innovate.

Founded: While the founding date isn't explicitly stated, Tonic3 is presented as an established entity with an "integrated in-house agency" model. This suggests a mature operational structure and a proven track record in delivering client work.

Team Structure:

• The UX Writer will be embedded within a client's in-house agency, working alongside client-side designers, creative leads, and other stakeholders.

• Within Tonic3, the UX Writer will be part of a creative team that likely includes other writers, designers, strategists, and project managers.

• Reporting lines will likely involve a direct manager within Tonic3 and close collaboration with client-side project leads. Methodology:

• Tonic3's methodology emphasizes user-centered design and delivering "meaningful, user-centered work."

• The agency likely employs agile or hybrid project management approaches to accommodate client needs and fast-paced environments.

• A focus on collaboration between creatives and client partners is central to their operational model.

Company Website: https://tonic3.na.teamtailor.com

📝 Enhancement Note: The "embedded" nature of this role is a key differentiator. Candidates should be prepared to discuss their experience working directly within client teams and managing relationships with external stakeholders, in addition to their internal agency collaboration skills.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX Copywriter. It requires substantial professional experience (5+ years) and the ability to work independently while also being a strong team collaborator. The role involves significant responsibility for shaping user experiences through content.

Reporting Structure: The UX Writer will report to a manager within Tonic3, likely a Creative Director or Content Lead. They will also work very closely with client-side project managers, UX designers, and marketing leads, requiring strong stakeholder management skills.

Operations Impact: The UX Writer's impact is directly tied to improving user experience, increasing engagement, driving conversions, and ensuring brand consistency across client digital platforms. Their work directly influences user perception and interaction with client products and services, contributing to client success metrics.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX writing, such as conversational design, accessibility copywriting, or conversion optimization.

• Leadership Potential: Transition into a senior UX Writer role, leading projects, mentoring junior writers, or taking on content strategy responsibilities.

• Client Relationship Management: Develop skills in client communication and account management, potentially moving into a client-facing strategy role.

• Cross-functional Exposure: Gain broader experience in digital strategy, product development, and marketing through diverse client projects.

• Training & Development: Utilize the dedicated training budget for courses, workshops, or certifications in UX writing, content strategy, or related fields.

📝 Enhancement Note: The growth opportunities emphasize both deepening specialized UX writing skills and expanding into broader content strategy or client management roles, reflecting a well-rounded career path within an agency structure.

🌐 Work Environment

Office Type: The role is hybrid, requiring 3 days per week in either the Schaumburg, IL, or Irving, TX office, with 2 days of remote work. This suggests a structured hybrid model designed to balance in-person collaboration with remote flexibility.

Office Location(s):

• Schaumburg, IL: 1515 Woodfield Rd, Schaumburg, IL 60173

• Irving, TX: 6400 Las Colinas Blvd, Irving, TX 75039 Workspace Context:

• The office environment is likely designed to foster collaboration, with shared workspaces, meeting rooms, and resources for creative work.

• As part of a client's in-house agency, the workspace will be geared towards creative professionals, with access to necessary technology and tools.

• The hybrid model allows for focused individual work remotely and collaborative sessions or team meetings in the office.

Work Schedule: The standard work schedule is full-time, approximately 40 hours per week, with the flexibility of a hybrid arrangement. This allows for dedicated time for deep work and efficient collaboration.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment. Candidates should be comfortable with commuting to the specified office locations for a majority of their work week and understand the expectations for in-office collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and online portfolio to assess experience, skills, and suitability for the role.

• Portfolio Review & Discussion: A deeper dive into your portfolio with a hiring manager or creative lead, discussing your process, case studies, and specific contributions. Expect questions about your approach to UX writing challenges, collaboration, and client work.

• Copy Test: A practical exercise to evaluate your writing skills, ability to adhere to brand voice, and understanding of UX principles. This may involve writing copy for a specific scenario or revising existing content.

• Stakeholder/Team Interviews: Interviews with potential team members (both within Tonic3 and the client's agency) to assess cultural fit, collaboration style, and ability to integrate into a team environment.

• Final Interview: Potentially with a senior leader to discuss overall fit, career aspirations, and finalize the offer.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest UX/UI copywriting or content design projects that best align with the job description.

• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, ideation, drafting, testing), the solutions you implemented through copy, and the measurable results or impact.

• Showcase Versatility: Include examples that demonstrate your ability to write for different platforms (web, mobile, ads) and adapt voice/tone for various audiences.

• Highlight Microcopy: Specific examples of button labels, error messages, tooltips, and onboarding flows are highly valued in UX writing.

• Be Prepared to Discuss: Be ready to walk through your portfolio and answer detailed questions about your decision-making process and challenges faced.

Challenge Preparation:

• Understand the Scenario: For any copy test, carefully read and understand the brief, target audience, and objectives.

• Focus on Clarity and Conciseness: Prioritize clear, direct, and user-friendly language.

• Adhere to Brand Voice: If a brand voice is provided, ensure your copy aligns with it. If not, adopt a professional, user-centric tone.

• Consider Accessibility: Think about how your copy can be inclusive and accessible to all users.

• Review Common UX Copy Patterns: Familiarize yourself with best practices for common UI elements like forms, navigation, and error handling.

📝 Enhancement Note: The emphasis on a "Copy Test" and "Portfolio Review" indicates that practical demonstration of skills and the ability to articulate one's process are critical components of the application process for this role.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft Office Suite: Essential for general productivity, document creation, and internal communication.

• Figma: A key tool for UX/UI design collaboration, requiring the ability to review designs, provide copy feedback, and potentially place copy directly into mockups.

• Creative AI Tools: Familiarity with AI-powered tools for content generation, ideation, and refinement is expected.

Analytics & Reporting:

• While not explicitly listed as a primary tool for this role, a UX Writer often benefits from understanding analytics platforms (e.g., Google Analytics, Adobe Analytics) to interpret content performance data and inform optimization efforts. CRM & Automation:

• Generally not a primary tool for a UX Copywriter, though understanding how copy integrates with CRM-driven customer journeys or marketing automation workflows can be beneficial.

📝 Enhancement Note: Proficiency in Figma is highlighted as a critical requirement, indicating that this role involves direct collaboration within the design tool environment. Experience with creative AI tools suggests an expectation for embracing new technologies in content creation.

👥 Team Culture & Values

Operations Values:

• Curiosity: A deep-seated desire to understand client products, services, and user needs, driving insightful content creation.

• Boldness: Willingness to propose innovative ideas, challenge conventions, and take calculated risks in crafting impactful messaging.

• User-Centricity: A commitment to prioritizing the user experience in all content decisions, ensuring clarity, usability, and accessibility.

• Collaboration: A strong belief in teamwork, valuing feedback, and working harmoniously with designers, stakeholders, and other team members.

• Quality & Craftsmanship: Dedication to producing high-quality, polished, and effective written content that meets rigorous standards.

Collaboration Style:

• Integrated Teamwork: The role requires seamless integration into both the Tonic3 creative team and the client's in-house agency, fostering strong cross-functional relationships.

• Feedback-Oriented: A culture that encourages open communication, constructive feedback, and iterative improvement of content.

• Proactive Communication: Maintaining clear and consistent communication with all stakeholders to manage expectations and ensure alignment.

• Partnership Approach: Working as a partner with designers and other creatives to co-create user experiences, rather than working in silos.

📝 Enhancement Note: The explicitly stated values of "Curiosity" and "Boldness" suggest a company culture that encourages exploration, innovation, and a proactive, forward-thinking approach to creative work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Client Needs: Simultaneously managing content requirements, brand voices, and project timelines for different clients within a fast-paced agency environment.

• Translating Technical Information: Simplifying complex technical product details or business requirements into clear, user-friendly copy.

• Navigating Stakeholder Feedback: Effectively incorporating feedback from diverse stakeholders (design, legal, product, marketing) while maintaining content integrity and strategic goals.

• Adapting to Evolving Technologies: Keeping pace with new AI tools and digital marketing trends to ensure content remains relevant and effective.

Learning & Development Opportunities:

• UX Writing Specialization: Opportunities to deepen expertise through specialized courses, workshops, and project experience in areas like microcopy, accessibility, and conversational design.

• Content Strategy Development: Gain exposure to broader content strategy principles and learn to develop comprehensive content plans.

• Agency Best Practices: Learn advanced project management, client communication, and creative process methodologies from experienced agency professionals.

• Industry Exposure: Work across a variety of client industries, broadening understanding of different markets, user behaviors, and business objectives.

• Mentorship: Potential for mentorship from senior writers or creative directors within Tonic3.

📝 Enhancement Note: The challenges inherent in agency work, particularly managing multiple clients and diverse feedback, are significant. Candidates should be prepared to discuss strategies for navigating these complexities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a complex product feature or technical concept for a general audience. What was your process, and what was the outcome?" (Focus on clarity, user empathy, and impact.)

• "How do you approach collaborating with UX designers to ensure copy and design work harmoniously? Can you provide an example?" (Highlight partnership, iterative feedback, and understanding of visual hierarchy.)

• "Walk me through a challenging piece of UX copy you've written. What were the constraints, how did you overcome them, and what did you learn?" (Demonstrate problem-solving, resilience, and learning agility.)

• "How do you ensure your copy is accessible and inclusive for all users?" (Showcase knowledge of accessibility standards and user-centric thinking.) Company & Culture Questions:

• "Based on your understanding of Tonic3 and this role, how do you see your skills contributing to our agency and our clients?" (Research Tonic3's work and values; connect your experience to their needs.)

• "Describe your experience working in an agency environment. What do you find most rewarding, and what are the biggest challenges?" (Prepare to discuss client management, fast-paced projects, and collaboration.)

• "How do you stay updated on the latest trends in UX writing and digital content?" (Showcase your commitment to continuous learning and industry awareness.) Portfolio Presentation Strategy:

• Structure for Impact: Begin with a brief overview of the project's goal and your specific role. Then, dive into your process, highlighting key decisions and challenges.

• Show, Don't Just Tell: Use screenshots, mockups, or links to demonstrate the copy in context. For UI elements, consider showing before-and-after examples if applicable.

• Quantify Results: Whenever possible, present data or metrics that show the impact of your copy (e.g., increased conversion rates, reduced support tickets, improved task completion times).

• Be Ready for Deep Dives: Anticipate detailed questions about your word choices, rationale, and how you handled revisions or feedback. Practice articulating your thought process clearly and concisely.

📝 Enhancement Note: Expect to demonstrate not just writing skill but also strategic thinking, collaboration capabilities, and an understanding of the business impact of UX content. The portfolio presentation is a critical opportunity to showcase these aspects.

📌 Application Steps

To apply for this Digital UX Copywriter position:

• Submit your application through the provided link on the Tonic3 Teamtailor platform.

• Tailor your resume: Highlight experience in UX writing, UI copywriting, content design, agency work, and proficiency with tools like Figma and AI creative tools. Quantify achievements where possible.

• Curate your portfolio: Ensure your online portfolio prominently features UX/UI copywriting examples, case studies, and demonstrates your process and impact. Make it easily navigable.

• Prepare your narrative: Be ready to articulate your experience, process, and contributions clearly and concisely, especially during portfolio review and interview stages. Practice discussing your agency experience and client collaboration.

• Research Tonic3: Understand their agency model, client portfolio, and stated values (Curiosity, Boldness) to tailor your application and interview responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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