Design Director, Provider Experience

📍 Job Overview

Job Title: Design Director, Provider Experience

Company: Jobgether (Partner Company)

Location: United States

Job Type: Full-time

Category: Product Design / UX Leadership

Date Posted: June 08, 2026

Experience Level: 5-10 Years

Remote Status: Remote OK (United States)

🚀 Role Summary

• Lead the end-to-end design vision for a modern, AI-enabled mental health practice platform, specifically focusing on the provider experience.

• Shape complex clinical and administrative workflows, including scheduling, documentation, telehealth, billing, and client engagement, with an AI-first approach.

• Act as a player-coach, managing and mentoring a design team while remaining hands-on in defining and driving strategic design initiatives.

• Drive seamless integration and coherence across provider and patient experiences, aligning marketplace, onboarding, and care delivery flows into a unified system.

• Leverage modern AI tools for rapid prototyping and iteration, translating concepts into testable experiences and guiding productization with engineering partners.

📝 Enhancement Note: While the title is "Design Director, Provider Experience," the core responsibilities and required skills strongly align with a senior Product Design Leadership role, particularly those focused on B2B SaaS and AI-native product development. The emphasis on "operations" in this context refers to the operational efficiency and user experience of clinical and administrative workflows for mental health providers, not traditional revenue or sales operations.

📈 Primary Responsibilities

• Define and execute the overarching design strategy and vision for the provider Electronic Health Record (EHR) experience, ensuring intuitive and efficient workflows across all modules.

• Manage, mentor, and grow a high-performing design team, fostering a culture of craft excellence, innovation, and continuous improvement in complex product areas.

• Serve as a player-coach, actively contributing to critical design initiatives, hands-on prototyping, and directly shaping AI-powered features and workflows.

• Ensure a cohesive and unified user experience across the entire provider journey, from initial onboarding and marketplace engagement to daily care delivery and administrative tasks.

• Utilize cutting-edge AI tools (e.g., Claude, Cursor, MagicPatterns) for rapid prototyping, user flow ideation, and concept validation, accelerating the design-to-productization cycle.

• Champion and lead user research efforts, directly engaging with mental health providers to gather insights, validate design hypotheses, and ensure practical usability and measurable impact.

• Contribute to the ongoing development and refinement of the company's design system, establishing and sharing AI-driven patterns, best practices, and organizational design standards.

• Collaborate closely with Product Management, Engineering, and Research teams to translate user needs and business objectives into impactful design solutions that drive adoption and satisfaction.

📝 Enhancement Note: Responsibilities are inferred to include fostering team growth, driving design system maturity, and ensuring cross-functional alignment, which are typical expectations for a Design Director role in a fast-paced tech environment with a focus on product development.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is often preferred for leadership roles in this domain.

Experience: 5+ years of progressive experience in leading design teams, with a significant portion focused on complex B2B SaaS platforms that require a high standard of consumer-grade User Experience (UX).

Required Skills:

• Proven experience in leading design teams within high-growth or mature product environments, demonstrating the ability to scale teams and establish robust operating models.

• Expertise in designing AI-native or AI-augmented product experiences, with a deep understanding of how AI can fundamentally reshape workflows and enhance efficiency rather than just adding features.

• Strong cross-functional leadership capabilities, with a demonstrated track record of influencing product and engineering strategy through compelling design vision and strategic systems thinking.

• Ability to effectively balance hands-on design execution with strategic leadership responsibilities in a player-coach capacity.

• Demonstrated ability to prototype and iterate rapidly using modern design tools and AI assistants.

• Excellent communication, collaboration, and decision-making skills, particularly in navigating ambiguous and fast-paced environments.

• Experience in conducting user research and translating findings into actionable design improvements. Preferred Skills:

• Experience within the healthcare technology sector, specifically with EHR systems or clinical workflow design.

• Familiarity with AI tools beyond basic prototyping, such as AI for code generation, content creation, or advanced workflow automation.

• Experience in building and scaling design systems for complex enterprise applications.

• A strong understanding of mental health provider needs and the nuances of clinical practice management.

📝 Enhancement Note: The experience requirement of "5+ years of experience leading design teams" is directly taken from the job description. The "5-10 years" experience level is an AI inference based on typical career progression for a Director-level role with significant leadership and hands-on responsibilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a strong track record of leading design initiatives that have directly impacted B2B SaaS product success, with clear metrics and outcomes.

• Demonstrate experience in designing complex, interconnected workflows, such as those found in EHR or enterprise resource planning (ERP) systems.

• Include examples of scalable design systems, frameworks, or component libraries that have been implemented and maintained across multiple product areas.

• Present case studies highlighting the strategic application of AI in product design, illustrating how AI was integrated to enhance user workflows and achieve business objectives.

• Feature examples of hands-on design contributions, such as wireframes, high-fidelity mockups, interactive prototypes, and user flow diagrams. Process Documentation:

• Provide evidence of establishing and refining design processes within a team, including user research methodologies, design critique frameworks, and collaboration protocols.

• Illustrate experience in cross-functional collaboration, detailing how design partnered with product and engineering to drive product strategy and roadmap decisions.

• Showcase an understanding of AI-driven design workflows, including how AI tools were integrated into the design process for efficiency and innovation.

• Present examples of how design outcomes were measured and iterated upon based on user feedback and performance data.

📝 Enhancement Note: Portfolio requirements are inferred to focus on leadership, AI integration, and complex B2B SaaS design, aligning with the role's emphasis on leading a team and shaping intricate workflows. The inclusion of AI tools and design systems reflects the modern demands of product design leadership.

💵 Compensation & Benefits

Salary Range: $249,600 – $312,000 per year.

Benefits:

• Competitive base salary with potential equity grant depending on level and eligibility.

• Comprehensive healthcare coverage: medical, dental, and vision plans.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• 401(k) retirement savings plan.

• Work-from-home stipend to support remote productivity.

• Therapy reimbursement and mental health support benefits.

• Generous 16-week parental leave for eligible employees.

• Fertility support program with annual reimbursement and membership benefits.

• 13 paid holidays plus a dedicated holiday break at year-end.

• Flexible Paid Time Off (PTO) policy.

• Employee Assistance Program (EAP) for additional support resources.

• Ongoing training and professional development opportunities.

Working Hours: Standard full-time workweek, likely around 40 hours, with flexibility often implied for remote roles and leadership positions, allowing for focus on impactful deliverables.

📝 Enhancement Note: The salary range and benefits are directly extracted from the provided job description. Working hours are inferred to be standard full-time with flexibility, characteristic of remote leadership roles in tech.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology, focusing on AI-enabled mental health practice platforms. This industry is characterized by rapid innovation, a mission-driven approach, and a strong emphasis on user trust and data security.

Company Size: Not explicitly stated, but implied to be a growth-stage or mature startup given the "high-growth or mature product environments" requirement and the presence of equity compensation. This suggests an environment where operations professionals can have significant impact and influence.

Founded: Not specified, but the emphasis on modern, AI-native product development suggests a relatively recent founding or a significant pivot towards AI integration.

Team Structure:

• The Design team likely consists of several designers specializing in UX/UI, research, and potentially design systems, led by this Director.

• This role operates at the intersection of Product, Engineering, and Research, indicating a highly collaborative and integrated GTM and product development structure.

• The Director will manage a team and work closely with product managers and engineering leads to define and execute the product roadmap. Methodology:

• AI-Native Product Development: A core methodology, suggesting a focus on integrating AI deeply into core product functionalities and user workflows from the ground up.

• Systems Thinking: Emphasized for understanding and designing complex, interconnected experiences across provider and patient journeys.

• Rapid Prototyping & Iteration: Utilizing modern AI tools to quickly translate concepts into testable experiences and gather feedback.

• User-Centric Design: Driven by direct engagement with mental health providers to validate assumptions and ensure real-world usability.

Company Website: https://jobgether.com/

📝 Enhancement Note: Company culture and team structure are inferred based on the role's description, industry context (Healthcare Tech, AI-focused), and typical characteristics of companies hiring for such senior design leadership positions in a fast-paced tech environment.

📈 Career & Growth Analysis

Operations Career Level: This is a senior leadership role, equivalent to a Director or Head of Design for a specific product area (Provider Experience). It involves strategic decision-making, team management, and significant influence over product direction and user experience.

Reporting Structure: The Design Director likely reports to a VP of Product, Chief Product Officer (CPO), or potentially a Chief Design Officer (CDO), depending on the company's organizational structure. They will manage a team of designers.

Operations Impact: The role has a profound impact on the operational efficiency of mental health providers by streamlining their workflows through an AI-enabled platform. Successful design leadership directly contributes to user adoption, retention, and the company's ability to scale its services, thereby driving revenue and market share.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a VP of Design or Chief Design Officer role, overseeing broader design functions.

• Strategic Influence: Opportunity to shape company-wide product strategy and contribute to business growth through design innovation.

• AI Specialization: Deepen expertise in AI-native product design and lead cutting-edge initiatives in a rapidly evolving field.

• Team Building & Mentorship: Develop strong leadership skills by growing and mentoring a talented design team.

📝 Enhancement Note: Analysis of career level and growth is based on the "Director" title, the scope of responsibilities, and typical career trajectories in the tech industry for product design leadership. The "Operations Impact" section highlights the indirect but significant influence on business operations through improved user experience.

🌐 Work Environment

Office Type: Primarily a remote work environment, with flexibility for candidates located within the United States.

Office Location(s): While the role is remote, the company may have a headquarters or primary office location, but this is not specified. The remote nature indicates a distributed team.

Workspace Context:

• Collaborative Environment: Expect frequent collaboration with cross-functional teams (Product, Engineering, Research) via digital tools.

• Technology Stack: Access to modern design tools, AI assistants (Claude, Cursor, MagicPatterns), and collaboration platforms will be essential.

• Team Interaction: Regular virtual team meetings, design critiques, and syncs with the broader product and engineering organizations.

Work Schedule: While full-time, the remote nature and leadership level suggest a degree of flexibility in daily hours, with an emphasis on meeting deadlines and achieving strategic objectives. This flexibility is beneficial for managing complex design processes and cross-functional communication across different time zones within the US.

📝 Enhancement Note: The work environment is characterized as remote, emphasizing digital collaboration and the use of modern technology, typical for tech companies operating in the US.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and portfolio by Jobgether's AI system and/or internal team, followed by a recruiter screen to assess initial fit.

• Hiring Manager Interview: In-depth discussion with the hiring manager (likely a VP of Product or similar) to assess leadership experience, strategic thinking, and cultural alignment.

• Team/Cross-functional Interviews: Meetings with potential direct reports (designers) and key stakeholders from Product and Engineering to evaluate collaboration style and technical/design acumen.

• Portfolio Presentation & Case Study: A significant part of the process will involve presenting a portfolio, potentially with a specific case study showcasing leadership, AI integration, and complex workflow design. This may include a design challenge.

• Final Round/Executive Interview: Discussion with senior leadership to confirm strategic fit and overall impact potential.

Portfolio Review Tips:

• Highlight Leadership & Impact: Showcase your experience in leading design teams and driving tangible outcomes, not just individual contributions. Use metrics where possible (e.g., increased user adoption, improved workflow efficiency).

• Demonstrate AI Integration: Clearly articulate how you've leveraged AI in product design, from ideation to prototyping and workflow enhancement.

• Showcase Complex Workflows: Include examples of designing intricate B2B SaaS systems, such as EHRs, demonstrating your ability to handle complexity and systems thinking.

• Present Design Systems: If applicable, detail your experience in creating, scaling, or contributing to design systems.

• Storytelling: Frame your case studies as narratives, explaining the problem, your approach, your role, the solutions, and the results.

Challenge Preparation:

• Strategic Thinking: Be prepared to discuss your approach to defining design vision, strategy, and roadmaps.

• AI Application: Anticipate questions about how AI can be best utilized to solve provider experience challenges.

• Team Management: Prepare to discuss your leadership philosophy, how you mentor designers, and how you foster a high-performing team.

• Cross-functional Collaboration: Be ready to share examples of how you've successfully partnered with product and engineering teams.

📝 Enhancement Note: The interview process and portfolio review tips are inferred based on standard practices for senior design leadership roles in tech companies, particularly those emphasizing AI and complex B2B SaaS. The "player-coach" aspect implies a need to demonstrate both strategic leadership and hands-on capability.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma, Sketch, Adobe Creative Suite, or similar industry-standard design tools.

• AI Tools: Explicitly mentioned are Claude, Cursor, and MagicPatterns for rapid prototyping and AI-assisted workflows. Experience with other AI tools for content generation, code assistance, or workflow automation may also be relevant.

• User Research Tools: Platforms like UserTesting.com, Lookback, Maze, or internal research tools for conducting and analyzing user feedback.

• Collaboration & Project Management: Tools such as Jira, Asana, Trello, Slack, Microsoft Teams for team coordination and project tracking.

Analytics & Reporting:

• Product Analytics: Tools like Amplitude, Mixpanel, Google Analytics to track user behavior, feature adoption, and workflow efficiency.

• Data Visualization: Proficiency with tools like Tableau, Power BI, or Looker for creating dashboards and reporting on key design metrics.

CRM & Automation:

• While not directly a CRM role, understanding how the provider platform integrates with or functions similarly to a CRM for client management is beneficial.

• Familiarity with workflow automation principles, especially as they relate to AI-driven processes.

📝 Enhancement Note: The tool stack is inferred based on the job description's explicit mentions of AI tools and general industry standards for product design leadership in B2B SaaS.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to improving mental health provider experiences and, by extension, patient care.

• AI-First Innovation: A culture that embraces and actively integrates cutting-edge AI technologies to redefine product experiences.

• Collaboration & Transparency: Emphasis on working closely with cross-functional teams and maintaining open communication in a fast-paced environment.

• User-Centricity: A deep focus on understanding and serving the needs of mental health providers through rigorous research and iterative design.

• Excellence & Craftsmanship: A drive for high-quality design outcomes, supported by strong design systems and best practices.

Collaboration Style:

• Integrated Cross-Functional Teams: Working seamlessly with Product and Engineering to co-create solutions.

• Player-Coach Dynamic: A blend of leading and doing, fostering a collaborative environment where senior members contribute directly alongside guiding their teams.

• Feedback-Oriented: Encouraging constructive critique and open dialogue within the design team and with partner teams to drive continuous improvement.

• Data-Informed Decision Making: Utilizing user research and product analytics to guide design decisions and measure impact.

📝 Enhancement Note: Cultural values and collaboration styles are inferred from the company's mission (mental health tech), its focus on AI, and the described work environment (fast-moving, collaborative, player-coach).

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Leadership and Hands-On Work: Effectively managing a team while also being a hands-on contributor in a player-coach model requires strong time management and delegation skills.

• Designing for AI Complexity: Integrating AI into workflows in a way that is intuitive, trustworthy, and genuinely enhances provider efficiency, rather than adding cognitive load.

• Navigating Ambiguity: Thriving in a fast-paced, evolving environment where priorities may shift and new challenges emerge rapidly.

• Scalability: Ensuring design solutions and team processes can scale effectively as the company and product grow.

Learning & Development Opportunities:

• AI Design Expertise: Becoming a leader in designing AI-native products for complex B2B applications.

• Leadership Development: Honing skills in team management, mentorship, strategic planning, and executive communication.

• Industry Immersion: Deepening understanding of the mental health tech landscape and provider workflows.

• Design System Evolution: Contributing to and potentially leading the expansion of a robust design system in a growing product ecosystem.

📝 Enhancement Note: Challenges and growth opportunities are derived from the role's description, emphasizing the unique aspects of AI integration, player-coach leadership, and the dynamic nature of growth-stage tech companies.

💡 Interview Preparation

Strategy Questions:

• "Describe your philosophy on leading design teams, especially in a player-coach capacity. How do you balance management with hands-on contribution?"

• "How would you approach defining the AI-first design vision for a complex provider EHR system? What are the key considerations?"

• "Walk us through a time you influenced product or engineering strategy based on your design vision. What was the outcome?"

• "How do you ensure end-to-end coherence across different user experiences (provider, patient, marketplace) within a platform?"

• "What are your thoughts on the ethical considerations and user trust implications when designing AI-augmented clinical workflows?" Company & Culture Questions:

• "What excites you about our mission to improve mental health provider experience through technology?"

• "How do you foster a culture of innovation and continuous learning within a design team?"

• "Describe your experience working in fast-paced, ambiguous environments. How do you maintain focus and drive results?"

• "How do you collaborate with product managers and engineers to ensure successful product launches?" Portfolio Presentation Strategy:

• Focus on Leadership: Dedicate significant time to explaining your role in leading projects and teams, not just your individual design contributions.

• Quantify Impact: Use data and metrics to demonstrate the success of your design initiatives (e.g., efficiency gains, adoption rates, satisfaction scores).

• Illustrate AI Integration: Clearly articulate how AI was used in your projects and the specific benefits it provided to users and the business.

• Showcase Systems Thinking: Explain how your designs address complex, interconnected workflows and contribute to a unified user experience.

• Prepare for Q&A: Anticipate questions about your design process, decision-making rationale, and how you handle trade-offs.

📝 Enhancement Note: Interview questions are crafted to probe the core requirements of the role, including leadership, AI integration, systems thinking, and player-coach capabilities, aligning with typical senior design leadership interview practices.

📌 Application Steps

To apply for this Design Director position:

• Submit your application through the provided link on jobs.lever.co.

• Portfolio Customization: Tailor your resume and portfolio to specifically highlight your experience in leading design teams for B2B SaaS, designing complex workflows, and integrating AI into product experiences. Use keywords from the job description.

• Resume Optimization: Ensure your resume clearly outlines your leadership achievements, years of experience in relevant areas, and any experience with healthcare technology or AI product development. Quantify your impact where possible.

• Prepare for Portfolio Presentation: Be ready to walk through 2-3 key projects that best demonstrate your leadership, strategic thinking, AI design acumen, and ability to manage complex systems. Practice explaining your role, process, and outcomes clearly and concisely.

• Company Research: Familiarize yourself with Jobgether's mission, their AI-enabled platform, and the broader mental health tech industry to articulate your interest and understanding during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.