DESIGN CONSULTANT (OKC/FT) Non-Safety Sensitive

📍 Job Overview

Job Title: Design Consultant

Company: Mathis Home

Location: Oklahoma City, OK, USA

Job Type: FULL_TIME

Category: Sales / Retail Operations

Date Posted: 2026-08-17

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as a key point of contact for customers, providing expert advice and support in product selection and order verification within a retail gallery environment.

• Drive sales by effectively communicating product features and benefits, tailored to individual customer needs and preferences.

• Support sales associates by ensuring accurate and efficient processing of special orders and maintaining gallery organization.

• Coordinate logistics for in-home consultations, optimizing the customer journey from initial contact to final sale.

• Uphold high standards of customer service and sales expertise to enhance the overall customer experience and drive revenue.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities and AI-derived skills lean heavily into sales and customer service within a retail environment, specifically focusing on home furnishings and interior design elements. The role requires a blend of sales acumen, product knowledge, and operational efficiency to support both customers and the sales team.

📈 Primary Responsibilities

• Engage customers to understand their needs, providing expert recommendations on home furnishings, including fabric selections for custom upholstery and finish choices for case goods.

• Accurately write and verify all special orders, ensuring correct specifications for price, finish, fabrics, and trims to prevent order errors and customer dissatisfaction.

• Expedite the special ordering process efficiently and effectively, acting as a liaison between customers, sales associates, and operational teams.

• Maintain the design center's organization, ensuring all catalogs, price books, and fabric samples are current and readily accessible for sales associates and customers.

• Assist sales associates by providing motivation, support, and accurate gallery documentation and process adherence.

• Coordinate and schedule in-home visits for Gallery Designers in the most efficient manner, ensuring proper client booking and preparation.

• Prepare designers for client presentations, ensuring all necessary materials and information are readily available.

• Maintain the aesthetic presentation of gallery merchandise, ensuring it is appealing and presentable to potential customers at all times.

• Demonstrate a high level of sales expertise and excellent customer relations to foster a positive and productive sales environment.

• Perform any other duties as directed by management to ensure smooth gallery operations and customer satisfaction.

📝 Enhancement Note: The responsibilities highlight a strong focus on operational accuracy in order processing and inventory management (catalogs, fabrics, finishes), alongside direct customer interaction and sales support. This suggests a role that bridges sales, customer service, and back-office operational tasks.

🎓 Skills & Qualifications

Education:

• Background in Interior Design preferred, either through formal education or relevant practical experience. Experience:

• 0-2 years of experience in a customer-facing role, preferably within retail, sales, or interior design.

• Demonstrated ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Required Skills:

• Customer Service Excellence: Proven ability to engage with customers, understand their needs, and provide exceptional service.

• Sales Acumen: Ability to effectively promote and sell products by emphasizing features based on customer needs analysis.

• Product Knowledge: Aptitude for quickly learning and retaining detailed information about furniture, fabrics, finishes, and home décor.

• Order Processing & Verification: Meticulous attention to detail to ensure accuracy in writing and verifying special orders.

• Communication Skills: Strong verbal and written communication abilities to interact effectively with customers, sales associates, and management.

• Organizational Skills: Ability to maintain a clean, organized, and up-to-date design center, including catalogs and fabric samples.

Preferred Skills:

• Interior Design Principles: Foundational knowledge of design principles, color theory, and space planning.

• Fabric & Finish Selection: Experience assisting customers with custom fabric and finish choices.

• CRM/Sales Software Proficiency: Familiarity with systems used for order management, customer tracking, and sales support.

• Time Management: Ability to effectively coordinate schedules for in-home visits and manage personal tasks efficiently.

• Merchandising: Understanding of visual presentation techniques for retail environments.

📝 Enhancement Note: The "0-2" years experience level, coupled with the preference for interior design background, indicates this is an entry-level position where on-the-job training will be provided for specific product lines and operational processes. The emphasis on "Non-Safety Sensitive" indicates a standard retail environment without significant physical hazards beyond typical merchandise handling.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Order Accuracy Case Studies: Examples demonstrating your ability to meticulously verify complex orders, highlighting instances where you identified and corrected potential errors in pricing, specifications, or materials.

• Customer Needs Analysis Examples: Showcase how you've translated customer requirements into specific product selections, detailing the process of understanding needs and recommending appropriate solutions.

• Process Improvement Suggestions: If applicable, present any ideas or implemented solutions for streamlining order processing, enhancing gallery organization, or improving customer communication workflows.

• Visual Merchandising Examples: If you have experience, include examples of how you've contributed to maintaining or improving the presentation of retail spaces or merchandise.

Process Documentation:

• Workflow Design and Optimization: Be prepared to discuss how you would approach organizing and optimizing the process of special order verification and in-home visit coordination.

• Implementation and Automation: While this role is entry-level, understanding how systems support processes is key. Be ready to discuss how you would leverage existing tools (e.g., CRM, order management systems) to ensure efficient execution.

• Measurement and Performance Analysis: Understand how your contributions impact key metrics such as order accuracy, customer satisfaction, and sales support efficiency. Be prepared to discuss how you would track your own performance against these measures.

📝 Enhancement Note: For an entry-level "Design Consultant" role, a formal portfolio might not be strictly required, but candidates should be prepared to discuss past experiences that demonstrate the required skills. The emphasis here is on how candidates think about processes and problem-solving, rather than a polished presentation of past projects. The key is to show an understanding of operational flow and attention to detail.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for "Design Consultant" or "Sales Associate" roles with similar responsibilities in Oklahoma City, OK, and considering the entry-level experience requirement, a realistic salary range would be approximately $15 - $19 per hour, or $31,200 - $39,520 annually. This estimate accounts for the "FULL_TIME" employment type and the benefits package offered. Benefits:

• Comprehensive Health Insurance

• Dental Insurance

• Vision Insurance

• 401k Retirement Plan with Company Matching

• Life Insurance

• Health Savings Account (HSA)

• Flexible Spending Account (FSA)

• Accident Insurance

• Critical Illness Insurance

• Hospital Indemnity Coverage

• Short-Term Disability Insurance

• Long-Term Disability Insurance

• Employee Assistance Program (EAP)

• Paid Vacation Time

• Onsite Gym Facility

• Employee Discounts (10%) on Mathis Home products Working Hours:

• Standard full-time hours, likely 40 hours per week. This may include evenings, weekends, and holidays, as is typical for retail environments. Flexibility in scheduling will be important to accommodate customer needs and gallery operating hours.

📝 Enhancement Note: The salary estimate is based on data for similar retail sales and design support roles in Oklahoma City, factoring in the provided benefits package which is quite comprehensive for an entry-level position. The "Non-Safety Sensitive" designation and "Heavy Work" lifting requirements (up to 40 lbs occasionally) are consistent with typical retail furniture sales environments.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Furnishings & Design)

Company Size: Mathis Home is a significant player in the furniture retail sector, indicated by its multiple locations and comprehensive benefits package, suggesting it's a medium to large enterprise, likely employing hundreds to thousands of individuals.

Founded: Mathis Home was founded in 1991, bringing over three decades of experience in the home furnishings market. This longevity suggests stability and established operational practices.

Team Structure:

• Gallery-Based Teams: The Design Consultant will likely be part of a smaller, specialized team within a specific Mathis Home gallery or showroom.

• Sales-Oriented Hierarchy: The structure typically involves Sales Associates, Gallery Designers, a Gallery Manager, and support staff like the Design Consultant. Reporting lines would generally flow upwards within the gallery management structure.

• Cross-Functional Collaboration: Collaboration will be essential with Sales Associates, Gallery Designers, inventory management, and potentially delivery/logistics teams to ensure a seamless customer experience from sale to fulfillment.

Methodology:

• Customer-Centric Approach: The core methodology revolves around understanding and meeting customer needs through product knowledge and service.

• Sales Process Driven: Emphasizes structured sales processes, from initial customer engagement to closing deals and processing orders.

• Operational Efficiency: Focuses on maintaining organized workspaces, accurate order documentation, and efficient coordination of services like in-home consultations.

Company Website: https://www.mathishome.com/

📝 Enhancement Note: The company's established history and commitment to employee benefits suggest a culture that values its workforce and aims for long-term employee engagement. The "Fun work environment!" perk indicates a company culture that encourages a positive and energetic atmosphere.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at the Entry-Level or Associate level within the sales and operations support function of a retail organization. It serves as a foundational position for individuals looking to enter the home furnishings industry or develop skills in sales, customer service, and retail operations.

Reporting Structure: The Design Consultant will typically report to the Gallery Manager or a senior Sales Associate/Designer who oversees daily gallery operations and sales support functions.

Operations Impact: The Design Consultant's role has a direct impact on the customer experience and sales team productivity. By ensuring accurate order processing, providing excellent customer support, and maintaining an organized showroom, they contribute to:

• Increased Sales Conversion: By providing timely and accurate information and assistance.

• Enhanced Customer Satisfaction: Leading to repeat business and positive reviews.

• Reduced Operational Errors: Minimizing costly mistakes in special orders and inventory management.

• Improved Sales Team Efficiency: Freeing up Sales Associates and Designers to focus on core selling and design activities.

Growth Opportunities:

• Sales Progression: Opportunity to advance to a Sales Associate or Gallery Designer role by developing stronger sales techniques and design expertise.

• Operations Specialization: Potential to move into roles focused on order management, inventory control, or showroom management by demonstrating exceptional organizational and process adherence skills.

• Leadership Development: With proven performance and experience, opportunities may arise for team lead or assistant management positions within a gallery.

• Skill Enhancement: Continuous learning in product lines, design trends, sales strategies, and operational software.

📝 Enhancement Note: The growth path from Design Consultant to Sales Associate or Gallery Designer is a common trajectory in furniture retail. Demonstrating proficiency in operational tasks like order verification and customer coordination can open doors to management or specialized operational roles.

🌐 Work Environment

Office Type: The work environment is a retail showroom or design gallery. This implies a customer-facing space that is designed to be aesthetically pleasing and functional for showcasing home furnishings.

Office Location(s): The primary work location is in Oklahoma City, OK, specifically at the Mathis Home store. Additional locations may exist across different regions, but this role is based in OKC.

Workspace Context:

• Customer-Facing Environment: The workspace is designed for customer interaction, requiring a professional and engaging presentation.

• Product-Rich Setting: Surrounded by furniture, decor, fabric samples, and design resources, requiring organization and attention to detail.

• Collaborative Atmosphere: Opportunities to interact closely with Sales Associates, Designers, and Gallery Management, fostering a team-oriented approach to sales and customer service.

• Onsite Amenities: Includes an onsite gym and potentially other employee conveniences, contributing to a positive work-life balance within the company's facilities.

Work Schedule: The schedule is typically full-time (40 hours/week) and will likely require flexibility to cover retail operating hours, which commonly include evenings, weekends, and holidays. This allows for engagement with a diverse customer base throughout the week.

📝 Enhancement Note: The "Indoor, climate controlled environment" combined with "Heavy Work" suggests a standard retail setting where physical demands are present but managed within a comfortable indoor space.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess alignment with basic qualifications and experience.

• Phone/Video Interview: A preliminary conversation with an HR representative or hiring manager to discuss your background, interest in the role, and understanding of Mathis Home.

• In-Person Interview: This will likely involve meeting with the Gallery Manager and potentially a senior Sales Associate or Designer. You will be asked behavioral questions, scenario-based questions related to customer service and sales, and potentially a brief assessment of your design sensibility.

• Skills Assessment/Role Play: You may be asked to demonstrate your customer interaction skills, product knowledge recall, or ability to handle a specific customer scenario (e.g., assisting with fabric selection, explaining an order detail).

• Final Interview: Potentially a final discussion with a district manager or senior leadership.

Portfolio Review Tips:

• Focus on Relevance: If you have a design background, select projects that showcase your ability to understand client needs, select appropriate materials (fabrics, finishes), and present solutions effectively.

• Highlight Customer Interaction: Even without a formal design portfolio, prepare to discuss specific instances where you excelled in customer service, problem-solving, or sales support. Quantify achievements where possible (e.g., "assisted X customers per day," "maintained 98% order accuracy").

• Demonstrate Organizational Skills: Examples of how you've organized information, managed tasks, or improved processes in previous roles will be valuable.

• Showcase Enthusiasm for Mathis Home: Research Mathis Home's product lines, style, and mission. Be prepared to articulate why you are a good fit for their brand and culture.

Challenge Preparation:

• Customer Scenario: Be ready to role-play assisting a customer who is unsure about fabric choices or has questions about a custom order. Focus on active listening, probing questions, and confident recommendations.

• Problem-Solving: Prepare to discuss a time you encountered a challenging customer situation or an operational issue (e.g., an order error) and how you resolved it.

• Product Knowledge Application: Think about how you would quickly learn and communicate key features of Mathis Home's furniture lines to customers.

📝 Enhancement Note: For an entry-level role, the "portfolio" is less about formal design projects and more about demonstrating transferable skills through past experiences and situational responses. The interview process will heavily assess customer service aptitude, communication skills, and a positive attitude.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) Systems: For processing transactions, managing sales, and potentially basic inventory lookups.

• Customer Relationship Management (CRM) Software: To track customer interactions, manage leads, and follow up on special orders and in-home consultation requests. Mathis Home likely uses a robust CRM tailored for retail sales.

• Order Management Systems (OMS): Crucial for writing, verifying, and tracking special orders from placement through to delivery. Accuracy and detail are paramount here.

• Inventory Management Software: To check product availability, pricing, and specifications.

Analytics & Reporting:

• Sales Reporting Tools: To track individual and gallery sales performance against targets.

• Customer Data Analytics: Likely integrated within the CRM to understand customer demographics and purchasing patterns.

CRM & Automation:

• Email & Communication Platforms: For customer follow-ups and internal team communication.

• Scheduling Software: For coordinating in-home visits and managing appointments.

📝 Enhancement Note: While specific software names aren't provided, the role's responsibilities clearly indicate a reliance on POS, CRM, and OMS. Proficiency in learning and utilizing these systems efficiently is a key requirement for success. The focus will be on data accuracy and process adherence within these tools.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service, accurate order processing, and helpful consultations.

• Integrity & Accuracy: Upholding high standards for order verification and product specification to ensure customer trust and minimize errors.

• Teamwork & Support: Collaborating effectively with sales associates and designers to achieve shared gallery goals and provide a seamless customer experience.

• Efficiency & Organization: Maintaining an organized workspace and streamlining processes to support smooth gallery operations and timely customer service.

• Positive Attitude: Contributing to a fun and energetic work environment that is welcoming to both customers and colleagues.

Collaboration Style:

• Supportive & Collaborative: Working closely with sales staff to assist them in closing deals and serving customers, rather than competing.

• Process-Oriented Communication: Clear and concise communication regarding order details, customer needs, and scheduling to ensure all parties are informed.

• Knowledge Sharing: Willingness to share product information, best practices for customer interaction, and organizational tips within the gallery team.

📝 Enhancement Note: The company's emphasis on a "Fun work environment!" and "Million Dollar Club" suggests a culture that rewards high performance and fosters a sense of camaraderie. The values align with a retail sales environment focused on both customer satisfaction and sales achievement.

⚡ Challenges & Growth Opportunities

Challenges:

• High Volume of Orders: Managing a significant number of special orders daily requires strong organizational skills and attention to detail to prevent errors.

• Diverse Customer Needs: Catering to a wide range of customer preferences, budgets, and design tastes demands adaptability and excellent communication.

• Keeping Up-to-Date: Staying current with extensive product lines, fabric options, finishes, and promotional offers requires continuous learning.

• Physical Demands: The role involves occasional lifting of merchandise up to 40 lbs, requiring physical stamina.

• Balancing Support Roles: Effectively supporting both customers directly and assisting sales associates requires adept time management and prioritization.

Learning & Development Opportunities:

• Product & Design Training: Extensive training on Mathis Home's product catalog, interior design principles, and material selection.

• Sales Skills Development: Opportunities to learn and refine sales techniques, customer engagement strategies, and closing methods.

• Operational Process Mastery: Gaining expertise in order management, CRM usage, and showroom operations.

• Career Advancement: Clear pathways to progress into more senior sales or design roles within the company.

• Mentorship: Potential to learn from experienced Sales Associates and Gallery Designers within the Mathis Home team.

📝 Enhancement Note: The challenges are typical for a retail sales support role, emphasizing the need for strong organizational skills, customer focus, and a willingness to learn. The growth opportunities are directly tied to mastering these challenges and developing within the company's sales and operations framework.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their product selection?"

• Sales & Product Knowledge: "How would you approach a customer who seems hesitant or unsure about a purchase?" "What are the key benefits of custom upholstery compared to off-the-shelf options?"

• Operations & Organization: "How do you ensure accuracy when processing detailed orders?" "Describe your method for staying organized when managing multiple tasks."

Company & Culture Questions:

• "What do you know about Mathis Home and our product offerings?"

• "Why are you interested in a Design Consultant role specifically at Mathis Home?"

• "How do you contribute to a positive team environment?"

• "What does 'customer-centric' mean to you in a retail setting?" Portfolio Presentation Strategy:

• Storytelling: For any experience you highlight, focus on the situation, your action, and the positive result (STAR method).

• Quantify Achievements: Use numbers whenever possible to demonstrate impact (e.g., "Increased accessory sales by 15%," "Managed an average of 20 special orders per week with 0 errors").

• Visual Aids (if applicable): If you have design examples, present them cleanly and be ready to explain your design choices and the process. For this role, clear documentation of order verification processes or customer interaction examples can be very effective.

• Enthusiasm and Professionalism: Convey genuine interest in the role and the company through your demeanor and responses.

📝 Enhancement Note: The interview questions will likely focus on assessing core competencies in customer service, sales aptitude, organizational skills, and cultural fit. Preparing specific examples from past experiences, even if not directly in design, will be crucial.

📌 Application Steps

To apply for this Design Consultant position:

• Submit Your Application: Complete the online application through the provided link on the Mathis Home career portal.

• Tailor Your Resume: Highlight experience in customer service, sales, retail, and any relevant design or organizational skills. Use keywords from the job description.

• Prepare Your Narrative: Be ready to discuss your experience using the STAR method (Situation, Task, Action, Result), focusing on examples that demonstrate your ability to handle customer needs, process orders accurately, and work effectively in a team.

• Research Mathis Home: Familiarize yourself with their product lines, brand aesthetic, and company values. Understand their approach to customer service and sales.

• Practice Interview Responses: Rehearse answers to common interview questions, especially those related to customer interaction, problem-solving, and organizational skills. Consider practicing with a friend or family member.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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