Design Consultant I

📍 Job Overview

Job Title: Design Consultant I

Company: Suvoda

Location: Conshohocken, Pennsylvania, United States

Job Type: Full-time

Category: Clinical Operations Technology / GTM Enablement

Date Posted: August 17, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is critical in translating complex clinical trial requirements into functional Interactive Response Technology (IRT) solutions, focusing on randomization and drug supply management.

• The Design Consultant will serve as a key liaison between clients and internal technical teams, ensuring accurate documentation and successful implementation of IRT systems.

• This position demands a strong blend of consultative skills, technical understanding, and project lifecycle management within the highly regulated clinical trial technology sector.

• The role involves significant client interaction, requiring the ability to act as a trusted advisor and effectively communicate technical details to non-technical stakeholders.

📝 Enhancement Note: While the title is "Design Consultant I," the responsibilities strongly align with a specialized GTM (Go-To-Market) enablement role focused on pre-sales and post-sales technical consulting for clinical trial technology. The focus on IRT, randomization, and drug supply management places it within a niche of healthcare technology operations, requiring deep understanding of clinical trial processes. The "I" designation suggests an entry-level to junior position within this specialized field.

📈 Primary Responsibilities

• IRT Solution Design: Design Interactive Response Technology (IRT) solutions for clinical trials, aligning with clinical protocols, proposal agreements, and client discussions, specifically for randomization and drug supply management.

• Client Consultation & Requirement Translation: Act as a trusted advisor to clients, deeply understanding their business requirements and translating these into actionable specifications for Suvoda's IRT software.

• Documentation & Specification Management: Accurately and completely document all client requirements in provided specification templates, ensuring clarity and completeness for the development team.

• Internal & External Review Leadership: Lead internal team reviews of draft IRT specifications and serve as the primary point of contact for the internal team regarding IRT design throughout the system build.

• Client Specification Approval: Lead client reviews of IRT specifications and supporting documents, incorporating necessary updates and securing both client and internal approval by agreed-upon deadlines.

• UAT Planning & Execution: Develop the User Acceptance Testing (UAT) plan and test scripts, coordinate all data setup required for client UAT, and lead client UAT sessions, tracking and managing any necessary fixes or updates.

• System Build Support: Serve as the primary point of contact for design-related questions from both internal teams and external clients during the system build process.

• Post-Build Support: Support re-design efforts or new feature implementations for IRT systems during the maintenance period.

• Process Improvement Initiatives: Identify and contribute to the implementation of process improvements within the services department to enhance operational efficiency.

• Product Feedback: Provide feedback to the product team on new feature design and development, drawing from client requests and project experiences.

• Client Training & Travel: Travel to client sites to conduct user training sessions and attend meetings, ensuring effective adoption of Suvoda's technology.

• Customer Support: Assist the customer care team by providing telephone and email support to system users as needed.

• New Staff Training: Contribute to the training of new staff members on Suvoda products and operational processes.

• Risk Assessment & Mitigation: Perform continuous risk assessments throughout the project lifecycle, identifying new risks and updating mitigation strategies accordingly.

📝 Enhancement Note: The responsibilities highlight a product-centric consulting role within the clinical trial technology space, emphasizing a blend of technical design, client management, and project execution. The need to understand clinical protocols and regulatory environments implies a strong focus on compliance and accuracy, critical for GTM and operations roles in regulated industries.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or equivalent experience required. Experience:

• 1 year of experience in Interactive Response Technology (IRT) or a related field preferred.

• Experience in the clinical trial industry is highly advantageous. Required Skills:

• Consultative Skills: Demonstrated strong ability to consult with clients, understand their needs, and provide expert advice.

• Requirement Documentation: Proficiency in accurately documenting complex business and technical requirements using templates and structured formats.

• Interpersonal & Communication Skills: Excellent verbal and written communication, with the ability to articulate technical concepts clearly to both technical and non-technical audiences.

• Analytical & Systematic Thinking: Ability to break down complex problems, analyze data, and develop logical, systematic solutions.

• Creative Problem Solving: Aptitude for identifying issues and devising innovative solutions within project constraints.

• Technical Acumen: Capacity to understand technical details of software systems and translate them effectively for diverse user groups.

• Attention to Detail: Meticulous approach to documentation, testing, and solution design to ensure accuracy and compliance.

• Time Management & Organization: Strong ability to manage multiple tasks, prioritize effectively, and meet project deadlines in a fast-paced environment.

• Risk Assessment: Ability to identify potential project risks and proactively develop mitigation strategies.

Preferred Skills:

• IRT/RTSM Experience: Direct experience with Interactive Response Technology (IRT) or Randomization and Trial Supply Management (RTSM) systems.

• Clinical Trial Operations Knowledge: Understanding of clinical trial processes, protocols, and regulatory requirements (e.g., FDA, EMA).

• Project Management Fundamentals: Familiarity with project management methodologies and lifecycle management.

• User Acceptance Testing (UAT): Experience in planning, executing, and documenting UAT processes.

• Software Configuration/Design: Experience in configuring or designing software solutions based on user requirements.

📝 Enhancement Note: The "1 year of experience preferred" combined with "Bachelor's degree or equivalent experience" suggests this is an entry-level to junior role. However, the emphasis on consultative skills and technical translation points towards a need for strong foundational communication and analytical abilities, which can be developed through internships, academic projects, or related customer-facing roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Requirement Documentation Samples: Showcase examples of well-structured requirement documents, ideally related to software or system design, demonstrating clarity, completeness, and logical flow.

• Process Flow Diagrams: Include examples of process flows or workflow diagrams that illustrate a systematic approach to problem-solving or system design.

• Case Studies of Problem Resolution: Present brief case studies detailing a problem encountered, the analytical approach taken, and the solution implemented, highlighting problem-solving skills.

• Client Communication Examples: If possible, demonstrate instances of translating technical information for non-technical audiences or presenting solutions clearly.

Process Documentation:

• Workflow Design and Optimization: Candidates should be prepared to discuss their understanding of designing and documenting workflows, even if theoretical, emphasizing clarity and efficiency.

• System Implementation Understanding: Be ready to articulate how requirements translate into system configurations and the importance of rigorous testing phases like UAT.

• Metrics and Performance Analysis: While not explicitly required for this entry-level role, demonstrating an understanding of how to measure the success of a system implementation or process improvement is beneficial.

📝 Enhancement Note: For an entry-level "Design Consultant I," a formal portfolio might not be strictly required upfront. However, candidates will be expected to articulate their capabilities through examples during interviews. The emphasis should be on demonstrating analytical thinking, clear communication, and a structured approach to problem-solving, which can be drawn from academic projects, internships, or previous customer service roles.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Design Consultants with 0-2 years of experience in the Conshohocken, PA area, a competitive salary range would typically fall between $60,000 and $80,000 annually. This estimate considers the specialized nature of clinical trial technology and the required skill set. Benefits:

• Health Insurance: Comprehensive medical, dental, and vision coverage.

• Retirement Savings Plan: 401(k) with company match.

• Paid Time Off: Generous vacation, sick leave, and paid holidays.

• Professional Development: Opportunities for training, certifications, and continuous learning in clinical trial technology and IRT systems.

• Life and Disability Insurance: Standard employer-provided life and disability insurance.

• Commuter Benefits: Potential for assistance with commuting costs to the Conshohocken office.

Working Hours:

• Standard full-time hours are typically 40 hours per week. While the role is on-site, there may be flexibility in daily start/end times, subject to team coordination and client needs. Occasional overtime may be required to meet project deadlines or client demands.

📝 Enhancement Note: Salary is an estimate based on industry data for similar roles in the specified geographic location and experience level. Actual compensation may vary based on qualifications, interview performance, and company-specific compensation structures.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Clinical Trial Software

Company Size: Suvoda is a growing company, likely falling into the 201-500 employee range, indicating a dynamic environment with opportunities for impact and development.

Founded: Suvoda was founded in 2013, suggesting a company with established expertise but still agile and innovative in its approach to clinical trial technology.

Team Structure:

• Cross-Functional Project Teams: The Design Consultant will work within cross-functional teams, collaborating with Project Managers, Developers, QA Testers, and potentially Client Relationship Managers.

• Services Department Focus: This role is part of the Services Department, which is client-facing and directly involved in delivering solutions and supporting clients.

• Reporting Hierarchy: Likely reports to a Manager within the Services or Operations department, with direct interaction with senior project team members and clients.

Methodology:

• Client-Centric Design: Emphasis on understanding and translating client needs into functional software solutions.

• Process-Driven Implementation: Adherence to documented processes for requirement gathering, specification, testing, and deployment to ensure quality and compliance.

• Data Integrity Focus: Strong emphasis on the accuracy and integrity of data within clinical trial systems.

• Agile & Iterative Approaches: While not explicitly stated, the nature of software development in a dynamic industry often involves agile principles for flexibility and responsiveness.

Company Website: https://www.suvoda.com/

📝 Enhancement Note: Suvoda operates in a highly regulated and critical sector (clinical trials). This implies a culture that values precision, compliance, and a deep understanding of the life sciences industry. The "Design Consultant" title suggests a blend of technical expertise and client-facing advisory skills.

📈 Career & Growth Analysis

Operations Career Level:

• This "Design Consultant I" role represents an entry-level position within a specialized GTM and client services function. It's designed for individuals with strong foundational skills who are eager to learn and grow within the clinical trial technology domain. The role involves direct application of technical and consultative skills to client projects. Reporting Structure:

• The individual will report to a manager within the Services or Operations department. They will work closely with project managers and be part of project-specific teams, interacting with various internal departments (development, QA, customer care) and external clients. Operations Impact:

• The Design Consultant's work directly impacts the successful implementation and client adoption of Suvoda's IRT solutions. Accurate design and clear specifications are foundational to the integrity of clinical trials, ensuring that data captured is reliable and that drug supply is managed effectively, which in turn supports patient safety and trial timelines. This role is crucial for client satisfaction and retention. Growth Opportunities:

• Specialization: Progress to Senior Design Consultant, specializing in complex IRT designs, specific therapeutic areas, or advanced IRT features.

• Project Management: Transition into a Project Management role, leveraging design experience to lead and deliver clinical trial technology projects.

• Client Relationship Management: Move into roles focused on long-term client partnerships and account management within the life sciences sector.

• Product Development: Contribute to product strategy and feature development by providing expert feedback from client interactions and project experience.

• Training & Development: Become a trainer for new hires or a subject matter expert in specific IRT functionalities.

📝 Enhancement Note: The growth path for a Design Consultant I is typically within the client-facing services and implementation side of the business, with potential to branch into project management or even product feedback loops. The key is building deep expertise in IRT and clinical trial processes.

🌐 Work Environment

Office Type:

• The role is designated as "On-site," indicating a traditional office-based work environment within Suvoda's Conshohocken, Pennsylvania location. This fosters direct collaboration, team cohesion, and access to on-site resources. Office Location(s):

• Conshohocken, Pennsylvania. This location offers access to the greater Philadelphia metropolitan area's business and transportation networks. Workspace Context:

• Collaborative Spaces: The office environment likely includes collaborative spaces for team meetings, client discussions, and brainstorming sessions, essential for cross-functional project work.

• Technology & Tools: Access to standard office technology, high-speed internet, and potentially specialized software for IRT design and documentation.

• Team Interaction: Ample opportunities for direct interaction with colleagues, fostering a strong sense of team and facilitating knowledge sharing on complex IRT design challenges and client requirements.

Work Schedule:

• The primary work schedule is likely Monday to Friday, 9 AM to 5 PM EST, with a 40-hour work week. Flexibility may be offered within these hours, but the on-site nature requires consistent presence during core business hours. Occasional travel for client meetings or training is also part of the role.

📝 Enhancement Note: The on-site requirement is significant for candidates in the current job market. It implies a company culture that values in-person collaboration and direct mentorship, particularly for junior roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, interest, and cultural fit.

• Hiring Manager Interview: A more in-depth interview with the Hiring Manager (likely a manager within the Services or Operations department) to discuss experience, skills, and role expectations.

• Technical/Skills Assessment: This may involve a case study, a problem-solving exercise, or a presentation based on a hypothetical client scenario to evaluate analytical thinking, communication, and IRT design aptitude.

• Team/Cross-Functional Interview: Interviews with potential team members or colleagues from other departments (e.g., development, project management) to assess collaboration style and fit.

• Final Interview: Potentially a final interview with a senior leader or director.

Portfolio Review Tips:

• Focus on Process and Logic: Since this is an entry-level role, the emphasis will be on your thought process, analytical skills, and structured approach. Highlight projects (academic or otherwise) where you had to gather requirements, define a problem, and propose a solution.

• Showcase Communication Skills: Prepare to explain complex concepts simply. If you have any examples of presentations, documentation, or written explanations you've created, have them ready.

• Demonstrate Problem-Solving: Be ready to walk through a challenging situation you've encountered and how you approached it. This could be from a school project, internship, or previous job.

• Quantify Achievements: If possible, use numbers to illustrate the impact of your work, even in academic settings (e.g., "improved efficiency by X%," "handled Y client requests").

Challenge Preparation:

• Understand IRT Fundamentals: Research what IRT is, its purpose in clinical trials (randomization, drug supply), and common challenges.

• Practice Translating Technical Concepts: Be prepared to explain a technical concept (e.g., how a database works, a software feature) to someone with no technical background.

• Develop a Case Study Approach: Think about a project you've worked on and structure your explanation using a STAR method (Situation, Task, Action, Result) or a similar problem-solution-outcome framework.

• Research Suvoda: Understand their products, their mission, and their place in the clinical trial technology market.

📝 Enhancement Note: For a "Consultant I" role, the interview process will heavily weigh potential and foundational skills over extensive experience. Demonstrating a strong aptitude for learning, analytical rigor, and client-focused communication will be paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Suvoda IRT Platform: Deep dive into understanding Suvoda's proprietary IRT software will be a core part of the role.

• Specification & Documentation Tools: Proficiency with tools used for creating detailed requirements and system specifications (e.g., Microsoft Word, Google Docs, potentially specialized requirements management software).

• Project Management Software: Familiarity with project management tools like Jira, Asana, or Microsoft Project is beneficial for tracking tasks and project progress.

Analytics & Reporting:

• Basic Data Analysis Tools: While not a primary analyst role, familiarity with Excel for data manipulation and basic analysis is essential.

• Reporting Dashboards: Understanding the concept of dashboards and how they communicate key metrics will be helpful, even if not directly creating them.

CRM & Automation:

• CRM Systems (e.g., Salesforce): Experience with CRM systems is advantageous for understanding client interactions and sales processes, as Suvoda's clients are often pharmaceutical companies using CRMs.

• Workflow Automation Concepts: Understanding the principles of workflow automation and how systems can be configured to automate processes.

📝 Enhancement Note: The primary "tool" is the Suvoda IRT platform itself. Candidates should emphasize their ability to quickly learn new, complex software systems and their foundational understanding of how software is designed and implemented.

👥 Team Culture & Values

Operations Values:

• Client Focus: A strong commitment to understanding and exceeding client expectations by delivering high-quality, accurate IRT solutions.

• Integrity & Accuracy: Upholding the highest standards of data integrity and regulatory compliance, critical in the clinical trial space.

• Collaboration: Working effectively within cross-functional teams, valuing diverse perspectives to achieve common project goals.

• Continuous Improvement: Proactively seeking opportunities to enhance processes, systems, and personal skills to drive efficiency and innovation.

• Problem-Solving: A proactive, analytical, and creative approach to identifying and resolving challenges for clients and internal projects.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless collaboration with technical teams (developers, QA), project managers, and client-facing roles to ensure holistic project delivery.

• Feedback-Oriented: An environment where constructive feedback is shared openly and used for continuous improvement of both solutions and processes.

• Knowledge Sharing: A culture that encourages sharing insights from client projects, technical challenges, and best practices to benefit the wider team and organization.

📝 Enhancement Note: Suvoda's focus on clinical trials means its culture likely emphasizes precision, reliability, and a deep sense of responsibility. Candidates should demonstrate an understanding of these values and how they translate into daily work.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Requirements: The primary challenge is accurately translating intricate clinical trial protocols and client business needs into precise IRT system specifications.

• Managing Client Expectations: Balancing client demands with technical feasibility and project timelines requires strong negotiation and communication skills.

• Learning a Specialized Domain: Gaining a deep understanding of IRT, drug supply chain logistics, and the nuances of clinical trial regulations can be challenging but rewarding.

• Navigating Cross-Functional Dependencies: Ensuring smooth collaboration and alignment across different internal departments (development, QA, project management) to meet project milestones.

Learning & Development Opportunities:

• IRT System Expertise: Becoming a subject matter expert in Suvoda's IRT platform and its advanced functionalities.

• Clinical Trial Industry Knowledge: Deepening understanding of clinical trial design, regulatory landscapes, and therapeutic areas.

• Consulting & Client Management Skills: Developing advanced client-facing communication, negotiation, and advisory skills.

• Process Improvement Methodologies: Learning and applying techniques for optimizing service delivery and operational efficiency.

• Exposure to Product Development: Gaining insights into how software products are built and enhanced based on market needs and client feedback.

📝 Enhancement Note: The role offers a steep learning curve in a specialized, high-impact industry, which is a significant growth opportunity for ambitious individuals.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a complex requirement for someone unfamiliar with the technical details. How did you ensure they understood?" (Focus on your communication strategy and clarity).

• "Walk me through a project where you had to manage multiple competing priorities. How did you prioritize and what was the outcome?" (Assess time management and organizational skills).

• "Imagine a client has a request that seems technically unfeasible within the current system. How would you approach this situation?" (Evaluate problem-solving, client management, and consultative approach).

• "What steps would you take to ensure the accuracy and completeness of a system specification document?" (Assess attention to detail and process rigor). Company & Culture Questions:

• "Why are you interested in Suvoda and the clinical trial technology space?" (Demonstrate research and genuine interest).

• "How do you approach collaborating with technical teams versus non-technical stakeholders?" (Assess interpersonal and cross-functional collaboration skills).

• "What does 'client advisory' mean to you in a professional context?" (Understand your consultative mindset).

• "How do you stay organized and manage your tasks when working on multiple projects simultaneously?" (Evaluate organizational and time management skills). Portfolio Presentation Strategy:

• Highlight Process, Not Just Outcome: For any project or example you present, focus on your thought process: how you understood the problem, what steps you took, and why.

• Keep it Concise and Focused: Select 1-2 strong examples that best showcase your relevant skills (analytical thinking, communication, problem-solving).

• Be Ready for Deep Dives: Prepare to answer detailed questions about your examples, including challenges faced and lessons learned.

• Showcase Your Learning Aptitude: Since it's an entry-level role, emphasize your eagerness and ability to learn new systems and complex domains quickly.

📝 Enhancement Note: Prepare to demonstrate your ability to think critically, communicate effectively, and show a proactive, problem-solving attitude, even if your direct IRT experience is limited. Your ability to articulate your thought process is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided: https://www.suvoda.com/careers/job-openings?gh_jid=8720280002

• Resume Optimization: Tailor your resume to highlight transferable skills such as requirement gathering, problem-solving, client interaction, technical documentation, analytical thinking, and communication. Use keywords from the job description.

• Prepare Your "Portfolio" Examples: Identify 1-2 specific projects (academic, internship, or previous work) where you demonstrated consultative skills, analytical problem-solving, or effective communication of technical concepts. Be ready to discuss these in detail.

• Research Suvoda and IRT: Familiarize yourself with Suvoda's services, products, and the role of IRT in clinical trials. Understand the company's mission and values to articulate your fit.

• Practice Interview Questions: Rehearse answers to common interview questions, focusing on behavioral examples and demonstrating your thought process for problem-solving and client consultation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.