Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Nanuet, NY, United States

Job Type: Full-time

Category: Retail Operations / Sales Support

Date Posted: August 05, 2026

Experience Level: Entry-level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as the primary point of contact for customers seeking design assistance for flooring and related products, driving sales through expert consultation and personalized recommendations.

• Manage and nurture a client base, utilizing networking and referral strategies to expand reach and secure new design project opportunities within the retail environment.

• Collaborate closely with store leadership and associates to ensure seamless project execution from initial customer engagement through to final installation, optimizing the customer journey.

• Leverage a suite of design applications, including Salesforce, to manage customer interactions, schedule appointments, and track project progress, ensuring data integrity and operational efficiency.

• Contribute to the overall growth and brand perception of Floor & Decor's design services by consistently modeling best practices and achieving sales targets.

📝 Enhancement Note: This role is positioned as an entry-level design and sales function within a retail setting. While the title is "Design Consultant," the core responsibilities lean heavily into customer service, direct sales, and operational support within the store environment, rather than high-level strategic revenue operations. The emphasis on managing walk-in needs, scheduling appointments, and direct product selection guidance indicates a focus on front-line sales and customer engagement within the retail operations framework.

📈 Primary Responsibilities

• Engage proactively with customers on the sales floor, identifying design needs and providing initial guidance on tile, wood, stone, and accessory selections.

• Conduct in-depth design appointments with homeowners, interior designers, and builders to understand project requirements and recommend appropriate product solutions.

• Develop and maintain a robust client list through effective networking, referrals, and proactive lead generation from in-store interactions.

• Design comprehensive, aesthetically pleasing, and functional solutions that align with customer budgets and project specifications.

• Manage multiple customer projects concurrently, ensuring accuracy, timeliness, and consistent communication throughout all project phases, from inquiry to installation.

• Partner with store leadership and team members to facilitate project completion, driving sales and achieving store-level operational and financial goals.

• Actively participate in and champion company initiatives, modeling exemplary customer service and sales behaviors for store employees.

• Utilize and maintain proficiency in company-specific design and customer relationship management tools, such as Salesforce and proprietary schedulers, for daily operations.

📝 Enhancement Note: The responsibilities highlight a blend of client-facing sales, project management within a retail context, and operational adherence. The emphasis on "design applications" and "managing projects from inquiry to installation" points to a need for structured workflow management and CRM utilization, common in sales operations support roles, albeit at a more direct customer-interaction level.

🎓 Skills & Qualifications

Education:

• High School Diploma or GED Experience:

• 1+ years of experience in retail sales or customer service.

• Internal candidates require a minimum of 6 months of tenure with Floor & Decor. Required Skills: