Deputy Executive Manager, UX/ UI Design

📍 Job Overview

Job Title: Deputy Executive Manager, UX/UI Design

Company: The Hong Kong Jockey Club

Location: Sha Tin, Hong Kong

Job Type: Full-Time

Category: UX/UI Design Leadership

Date Posted: 2026-04-25

Experience Level: 10+ years

Remote Status: On-site

🚀 Role Summary

• Lead and mentor a high-performing UX/UI design team to deliver intuitive and customer-centric digital experiences for the Club's wagering platforms.

• Establish and maintain a scalable design system, interaction standards, and reusable patterns to ensure consistency and future-proof digital wagering experiences.

• Drive design thinking into product discovery and refinement processes, translating customer research and behavioral data into impactful design solutions.

• Ensure all digital touchpoints adhere to regulatory, responsible gambling, accessibility (WCAG), and compliance requirements.

• Collaborate cross-functionally with Product Management, Engineering, Trading, and Operations to ensure seamless delivery and preservation of design intent.

📝 Enhancement Note: While the title indicates "Deputy Executive Manager," the responsibilities and experience requirements (10+ years UX/UI, 3-5 years leadership) suggest a senior management role with significant strategic and team-building responsibilities, crucial for a large, established organization like The Hong Kong Jockey Club. This role is pivotal in shaping the digital customer journey within a highly regulated industry.

📈 Primary Responsibilities

• Provide strategic leadership and direction for UX/UI design initiatives, focusing on enhancing basketball wagering experiences.

• Develop and implement a comprehensive design system, including interaction standards and reusable design patterns, to ensure scalability and future-proofing of digital products.

• Build, coach, and develop a talented UX/UI design team, fostering a culture of design excellence, collaboration, and continuous improvement.

• Actively acquire and apply domain knowledge in regulated wagering, responsible gambling, and behavioral insights to inform design frameworks and decision-making.

• Partner closely with Product Managers and Product Owners to embed design thinking early in the product lifecycle, influencing discovery, shaping, refinement, and prioritization.

• Translate complex customer research, usability findings, and behavioral data into clear, intuitive, and responsible user experiences.

• Oversee the planning and execution of usability testing and validation activities, ensuring findings are integrated into design iterations and product decisions.

• Proactively challenge outdated UX assumptions and legacy patterns by championing evidence-based, modern design methodologies and data-driven insights.

• Ensure all design deliverables comply with regulatory mandates, responsible gambling policies, accessibility standards (e.g., WCAG), and organizational compliance requirements.

• Foster strong partnerships with Engineering, Trading, Channels, Operations, and other relevant departments to ensure design integrity throughout the delivery lifecycle.

📝 Enhancement Note: The emphasis on "regulated wagering" and "responsible gambling" indicates a critical need for the candidate to understand and navigate complex compliance landscapes. UX/UI design in this context extends beyond aesthetics to ensuring user safety, ethical design practices, and adherence to legal frameworks, requiring a nuanced approach to user experience.

🎓 Skills & Qualifications

Education: Specific educational requirements are not detailed, but a Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for senior design roles.

Experience:

• 10+ years of progressive experience in UX/UI design within complex digital environments.

• 3-5 years in a dedicated design leadership or people management role, with a proven track record of building and scaling teams.

• Demonstrated success in establishing and evolving design systems, interaction standards, and reusable design patterns.

• Proven experience leading design teams through modern design practices, conducting design reviews, and facilitating constructive critique.

Required Skills:

• UX Design: Deep understanding of user-centered design principles, user flows, wireframing, and information architecture.

• UI Design: Expertise in visual design, layout, typography, and creating aesthetically pleasing and functional interfaces.

• Interaction Design: Proficiency in defining user interactions, motion design, and micro-interactions to enhance usability.

• Prototyping: Strong skills in creating interactive prototypes to visualize and test design concepts.

• Figma: Advanced proficiency in Figma for design, prototyping, and collaboration.

• Design Systems: Proven ability to build, maintain, and scale comprehensive design systems.

• User Research: Expertise in various user research methodologies (qualitative and quantitative) and translating insights into actionable design strategies.

• Accessibility Standards (WCAG): Thorough understanding and practical application of Web Content Accessibility Guidelines (WCAG) to ensure inclusive design.

• Responsive Design: Experience designing for multiple devices and screen sizes.

• Behavioural Design: Understanding of behavioral psychology principles and how to apply them to influence user behavior ethically.

• Agile Product Development: Familiarity with agile methodologies and experience working within agile teams.

• People Management: Proven ability to lead, mentor, and develop design talent.

• Design Leadership: Strategic thinking, ability to influence stakeholders, and drive design vision.

• Usability Testing: Experience planning, conducting, and analyzing usability tests.

• Stakeholder Collaboration: Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and leadership.

Preferred Skills:

• Experience within highly regulated industries (e.g., finance, gaming, wagering).

• Familiarity with data analytics and its application in design decision-making.

• Experience with other design and prototyping tools.

• Knowledge of HTML/CSS and front-end development principles.

📝 Enhancement Note: The emphasis on Figma and design system tools is a strong signal of the required technical proficiency. The blend of UX, UI, interaction design, and behavioral design, coupled with leadership and domain adaptability, positions this as a senior role demanding a holistic approach to digital product design within a complex operational environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 10 years of UX/UI design work, with a significant portion dedicated to leadership and team management.

• Case studies that clearly articulate the design process from problem definition to solution, highlighting challenges, methodologies, and outcomes.

• Demonstrations of expertise in building and scaling design systems, including examples of reusable components, guidelines, and their impact on consistency and efficiency.

• Evidence of leading design initiatives in complex digital environments, preferably within regulated industries or similar operational contexts.

• Examples of user research application, showcasing how insights were translated into design decisions and led to improved user experiences.

• Visual design examples that reflect a strong understanding of branding, aesthetics, and user interface best practices.

Process Documentation:

• Detailed documentation of how design systems were conceptualized, built, and maintained, including governance models.

• Workflow examples illustrating collaboration with Product Managers, Product Owners, Engineering, and Operations throughout the product development lifecycle.

• Methodologies used for conducting user research, usability testing, and integrating feedback into iterative design processes.

• Examples of how compliance, accessibility (WCAG), and responsible gambling requirements were embedded into the design process and deliverables.

• Case studies that specifically address how design thinking influenced product strategy, prioritization, and problem-solving in past roles.

📝 Enhancement Note: For this role, the portfolio is critical not just for showcasing design craft but also for demonstrating strategic thinking, leadership capability, and the ability to manage complex design processes within a regulated environment. Candidates should be prepared to discuss their approach to scaling design operations and fostering team growth.

💵 Compensation & Benefits

Salary Range: Given the senior leadership level (Deputy Executive Manager), the extensive experience required (10+ years), and the location in Hong Kong, a competitive executive-level salary is expected. While specific figures are not provided, industry benchmarks for similar roles in major financial/gaming hubs suggest a range of HKD 800,000 to HKD 1,500,000+ annually, depending on experience, qualifications, and the Club's compensation structure.

Benefits:

• Competitive Salary: As indicated, a strong compensation package is offered.

• Benefits Packages: Comprehensive benefits are provided, which typically include health insurance, retirement plans (e.g., MPF contributions), and potentially life insurance.

• Development Opportunities: Access to training, workshops, conferences, and internal mobility programs to foster career growth and skill enhancement.

• Professional Environment: Opportunity to work within a well-established, reputable organization with a significant impact on the community.

Working Hours:

• The role is based on a standard 40-hour work week, typical for full-time executive positions. However, due to the nature of leadership roles and project demands, occasional flexibility and extended hours may be required to meet project deadlines or address critical operational needs.

📝 Enhancement Note: The salary estimate is based on general market research for senior UX/UI Design leadership roles in Hong Kong. Actual compensation will be determined by the Hong Kong Jockey Club based on the candidate's specific qualifications, experience, and internal compensation bands. The benefits listed are standard for executive positions in large organizations; specifics should be confirmed during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: The Hong Kong Jockey Club operates within a unique integrated model encompassing racing, sports wagering, lottery, membership, and significant charitable contributions. This places it in the intersection of sports entertainment, regulated gaming, and corporate social responsibility. The operational focus is on integrity, customer experience, and societal betterment.

Company Size: The Hong Kong Jockey Club is a large, established organization, employing thousands of individuals across its diverse business units. This size implies a structured environment with established processes and significant opportunities for impact within a large-scale operation.

Founded: Founded in 1884, The Hong Kong Jockey Club is one of Hong Kong's oldest and most reputable institutions, with a long history of community contribution and operational excellence. This longevity suggests a stable, well-resourced organization with a strong commitment to its mission and employees.

Team Structure:

• The UX/UI design team likely operates within a broader digital product or technology department, reporting to a senior executive or department head.

• This team will collaborate closely with Product Management, Engineering, Marketing, Trading, and Operations departments to deliver integrated digital solutions.

Methodology:

• Data Analysis & Insights: A strong emphasis on leveraging customer data, behavioral analytics, and user research to drive design decisions and measure impact.

• Workflow Planning & Optimization: Implementing structured design processes, potentially within an Agile framework, to ensure efficient and effective delivery of digital products.

• Automation & Efficiency: Exploring opportunities for automation in design workflows and leveraging technology to enhance operational efficiency and user experience.

Company Website: https://www.hkjc.com/

📝 Enhancement Note: The Club's dual role as a commercial entity and a major charitable benefactor shapes its culture significantly. Operations professionals will likely encounter a strong emphasis on integrity, responsibility, and long-term strategic thinking, alongside the drive for innovation and customer satisfaction.

📈 Career & Growth Analysis

Operations Career Level: This role is at a senior management level, specifically as Deputy Executive Manager for UX/UI Design. It signifies a strategic position responsible for a critical function within the organization's digital transformation efforts. The scope involves not only design execution but also team leadership, process development, and influencing product strategy.

Reporting Structure: The Deputy Executive Manager will likely report to an Executive Director or Vice President of Digital Products, Technology, or a similar senior leadership role. They will, in turn, manage a team of UX/UI designers, researchers, and potentially design operations specialists.

Operations Impact: The UX/UI design team's impact is directly tied to enhancing customer engagement, satisfaction, and conversion rates for the Club's wagering products. Effective design leadership contributes to revenue generation, customer loyalty, and the Club's reputation for innovation and responsible operations. Strategic design choices can significantly influence user adoption of new features and platforms.

Growth Opportunities:

• Operations Skill Advancement: Potential to deepen expertise in regulated industry design, advanced user research methodologies, and scaling design operations within a large enterprise.

• Leadership Development: Opportunities to hone people management skills, strategic planning, and cross-functional leadership within a complex organizational matrix.

• Strategic Influence: Potential to move into broader product leadership roles or executive positions, influencing the overall digital strategy and business direction of the Club.

• Industry Exposure: Gaining deep insights into the unique operational and regulatory challenges of the sports wagering and lottery industry.

📝 Enhancement Note: The role offers a unique opportunity to apply extensive UX/UI leadership experience within a highly reputable and impactful organization. Growth prospects are significant, particularly for individuals interested in specializing in regulated digital environments or advancing into executive product and technology leadership.

🌐 Work Environment

Office Type: The position is based on-site in Sha Tin, Hong Kong, indicating a traditional office environment. This suggests a focus on in-person collaboration, team cohesion, and direct interaction with colleagues.

Office Location(s): Sha Tin, New Territories, Hong Kong. This is a major hub for the Hong Kong Jockey Club, likely featuring modern office facilities designed to support a large workforce and facilitate efficient operations.

Workspace Context:

• Collaborative Environment: The on-site nature promotes direct collaboration with design team members, product managers, engineers, and other stakeholders. Expect a dynamic environment where team meetings, workshops, and brainstorming sessions are common.

• Operations Tools & Technology: Access to a robust technology stack including Figma, design system tools, collaboration platforms, and potentially VR/AR tools for prototyping or immersive experience design.

• Team Interaction: Regular opportunities for face-to-face interactions, informal discussions, and mentorship within the design team and across departments.

Work Schedule:

• A standard 40-hour work week is expected, with flexibility to accommodate project deadlines and critical operational needs. The on-site requirement emphasizes a structured schedule, though a results-oriented approach will likely be valued.

📝 Enhancement Note: The on-site work arrangement in Sha Tin suggests a commitment to fostering a strong team culture and facilitating direct collaboration, which can be highly beneficial for complex design projects and team development in a large organization.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, leadership capabilities, and alignment with the role's requirements.

• Hiring Manager Interview: A discussion focused on your career history, leadership philosophy, team management experience, and strategic approach to UX/UI design.

• Design Challenge/Case Study Presentation: You may be asked to present a detailed case study from your portfolio or tackle a specific design problem relevant to the Club's wagering experience. This will assess your problem-solving skills, design methodology, and ability to articulate your process and rationale.

• Team Interviews: Meetings with key stakeholders, including Product Managers, Engineering leads, and potentially other designers, to evaluate collaboration style, technical understanding, and cultural fit.

• Executive Interview: A final discussion with senior leadership to assess strategic thinking, business acumen, and overall suitability for the Deputy Executive Manager role.

Portfolio Review Tips:

• Highlight Leadership: Ensure your portfolio prominently features examples of your leadership impact, team building, and strategic contributions, not just individual design work.

• Process & Rationale: For each case study, clearly articulate the problem, your design process, the rationale behind your decisions, the tools and methods used, and the measurable outcomes.

• Design System Expertise: Showcase your experience in creating, scaling, and managing design systems, detailing their benefits and impact.

• Regulated Industry Relevance: If possible, include examples that demonstrate your understanding of complex requirements, compliance, or responsible design practices, even if not directly from the wagering industry.

• Storytelling: Present your work as compelling narratives that demonstrate your problem-solving skills and ability to drive positive business impact.

Challenge Preparation:

• Understand the Domain: Research The Hong Kong Jockey Club's operations, its role in Hong Kong, and the specific context of regulated wagering and responsible gambling.

• Focus on Process: Be prepared to discuss your approach to designing for regulated environments, ensuring accessibility (WCAG), and balancing user needs with business and compliance requirements.

• Strategic Thinking: Anticipate questions about how you would scale a design team, implement design systems, and influence product strategy within a large, established organization.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also leadership potential and the ability to navigate a complex, regulated business environment. A well-curated portfolio that emphasizes strategic impact and process is essential.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Advanced proficiency is expected.

• Design System Tools: Experience with tools and methodologies for creating, managing, and scaling design systems (e.g., Storybook, Zeroheight, or internal solutions).

• Prototyping Tools: Proficiency in creating interactive prototypes beyond Figma, potentially including tools like InVision, Axure, or Adobe XD for complex user flows.

Analytics & Reporting:

• Web Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and track key metrics.

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or Looker to interpret and present data insights effectively.

• User Behavior Analytics: Tools like Hotjar, FullStory, or Pendo for heatmaps, session recordings, and user journey analysis.

CRM & Automation:

• CRM Systems: Understanding of how CRM data (e.g., Salesforce) can inform user segmentation and personalization strategies.

• Workflow Automation: Awareness of how automation tools can streamline design operations or integrate with product development workflows.

• Project Management Tools: Familiarity with platforms like Jira, Asana, or Trello for managing design sprints and team tasks.

📝 Enhancement Note: The explicit mention of Figma and design system tools highlights the core technical requirements. Proficiency in these areas, combined with an understanding of how data analytics informs design, will be critical for success in this role.

👥 Team Culture & Values

Operations Values:

• Integrity & Responsibility: Paramount due to the regulated nature of wagering. Designs must uphold ethical standards and promote responsible gambling.

• Customer-Centricity: A strong focus on understanding and meeting customer needs through intuitive and accessible digital experiences.

• Innovation & Excellence: Driving continuous improvement in design craft, methodologies, and the overall user experience.

• Collaboration: Working effectively across diverse teams to achieve shared goals and deliver cohesive products.

• Data-Driven Decision Making: Utilizing insights from research and analytics to inform design strategies and measure impact.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where UX/UI designers work closely with Product Managers, Engineers, Trading, Operations, and Legal/Compliance teams.

• Process Review & Feedback: A culture that encourages open feedback loops, design critiques, and iterative refinement of processes and products.

• Knowledge Sharing: Emphasis on sharing best practices, design patterns, and learnings across the team and wider organization to foster collective growth and efficiency.

📝 Enhancement Note: The Club's values, particularly around integrity and responsibility, will heavily influence design decisions. Candidates should demonstrate an understanding of how to balance user needs with these critical organizational priorities.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Regulatory Landscape: Designing for a regulated wagering environment requires a deep understanding of compliance, responsible gambling policies, and legal constraints, which can limit design flexibility.

• Balancing Stakeholder Needs: Managing expectations and requirements from diverse stakeholders, including product, engineering, legal, and business operations, while maintaining a strong user-centric focus.

• Scaling Design Systems: Ensuring the design system remains robust, scalable, and adopted across a large organization with evolving digital products.

• Driving Modern Design Practices: Challenging legacy systems and processes to adopt modern design methodologies in a well-established institution.

Learning & Development Opportunities:

• Specialized Industry Knowledge: Gaining in-depth expertise in the unique operational, technical, and regulatory aspects of the sports wagering and lottery industry.

• Advanced Design Leadership: Developing strategic leadership skills within a large, complex organizational structure.

• Cross-Functional Acumen: Enhancing understanding of product management, engineering processes, and trading operations within a major enterprise.

• Mentorship: Opportunities to be mentored by and mentor senior leaders within the Club, fostering personal and professional growth.

📝 Enhancement Note: This role presents an excellent opportunity to tackle complex design challenges within a stable yet innovative environment. The emphasis on regulated industries provides a unique platform for specialized career development.

💡 Interview Preparation

Strategy Questions:

• "Describe how you would approach building or scaling a design system for a large organization like ours, considering our unique operational and regulatory context." (Focus on process, governance, cross-functional buy-in, and technology stack.)

• "How would you balance the need for innovative user experiences with strict regulatory requirements and responsible gambling principles in our digital wagering products?" (Emphasize risk assessment, ethical design, and collaboration with compliance teams.)

Company & Culture Questions:

• "What do you know about The Hong Kong Jockey Club and its mission, and how do you see UX/UI design contributing to our societal betterment goals?" (Research the Club's history, values, and community impact.)

• "How would you foster a collaborative and high-performing design culture within a team that includes individuals with diverse experience levels and backgrounds?" (Discuss your leadership style, mentorship approach, and strategies for team building.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process, your key contributions, the solutions, and the measurable outcomes.

• Quantify Impact: Use data and metrics wherever possible to demonstrate the success of your design solutions (e.g., increased conversion, reduced error rates, improved user satisfaction scores).

• Showcase Leadership: Highlight instances where you led teams, influenced strategy, mentored designers, or managed design operations.

• Address Constraints: Be prepared to discuss how you handled technical limitations, budget constraints, or regulatory requirements in your projects.

• Engage Your Audience: Make your presentation interactive, inviting questions and discussion to demonstrate your communication and collaboration skills.

📝 Enhancement Note: Candidates should prepare to articulate their strategic vision for UX/UI design within a large, regulated organization. Demonstrating an understanding of the Club's unique context and being able to translate design thinking into tangible business and societal impact will be key.

📌 Application Steps

To apply for this Deputy Executive Manager, UX/UI Design position:

• Submit your application through the provided link on The Hong Kong Jockey Club careers portal.

• Portfolio Customization: Ensure your portfolio is tailored to highlight leadership experience, design system development, and experience with complex or regulated digital products. Prioritize case studies that showcase measurable impact and strategic thinking.

• Resume Optimization: Update your resume to clearly articulate your 10+ years of UX/UI experience and 3-5 years of design leadership. Use keywords from the job description, such as "design systems," "Figma," "WCAG," "responsible gambling," and "stakeholder management." Quantify achievements whenever possible.

• Interview Preparation: Practice articulating your design process, leadership philosophy, and strategic approach to challenges. Prepare detailed case studies for presentation, focusing on your role, methodology, and outcomes. Research The Hong Kong Jockey Club's mission and operations thoroughly.

• Company Research: Gain a deep understanding of The Hong Kong Jockey Club's business model, its commitment to community betterment, and the specific context of its wagering operations, including regulatory considerations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with The Hong Kong Jockey Club hiring team before making application decisions.