Custom Picture Framer - Part Time

📍 Job Overview

Job Title: Custom Picture Framer - Part Time

Company: Michaels Stores

Location: Gilbert, Arizona, United States (3771 S Gilbert Rd)

Job Type: Part-Time

Category: Retail Operations / Customer Service

Date Posted: May 31, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Key responsibilities include building customer relationships, creating tailored framing solutions, and driving sales through personalized service.

• The position requires proficiency in operating specialized framing equipment and maintaining store presentation standards.

• Candidates will be expected to manage inventory, handle transactions accurately, and contribute to a positive shopping experience for all customers.

📝 Enhancement Note: While the input data suggests a "Custom Picture Framer" role, the broad nature of Michaels Stores' operations and the mention of "Revenue Operations" in the prompt's guidelines necessitate interpreting this through a retail operations lens. The role's direct impact on store revenue through sales and customer retention is a primary focus.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their creative needs and project visions.
  • Utilize the "Elevated ABC Deliver" methodology to create memorable custom framing solutions that meet customer expectations and drive sales.
  • Actively promote and sell custom framing products and services, contributing to store sales targets.

• Custom Framing Operations:

  • Accurately measure and cut glass and other framing materials using specialized equipment.
  • Operate framing equipment efficiently and safely to produce high-quality custom frames within established timelines.
  • Ensure all framing orders are completed accurately and delivered on time, adhering to Standard Operating Procedures (SOPs).

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and fully stocked.
  • Execute merchandising standards for assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment processes.
  • Contribute to general store upkeep by maintaining a safe, clean, and clutter-free environment.

• Customer Service & Transactional Duties:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Operate the cash register and execute cash handling procedures with accuracy and adherence to company standards.
  • Support Omni-channel processes, which may include assisting with online order fulfillment or in-store pickup.

• Team Collaboration & Compliance:

  • Participate in truck un-load and stocking processes to ensure efficient inventory management and adherence to truck stocking standards.

  • Uphold company policies, SOPs, and safety programs to ensure compliance and a secure working environment.

  • Interact positively and respectfully with colleagues, promoting teamwork and a commitment to organizational values.

📝 Enhancement Note: The responsibilities have been expanded to reflect typical retail operations duties, emphasizing customer interaction, sales contribution, operational efficiency, and adherence to store standards. The reference to "Elevated ABC Deliver" is interpreted as a customer engagement strategy crucial for driving sales in a consultative retail environment.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent preferred, though not strictly required for entry-level roles.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

Required Skills:

• Customer Service: Proven ability to engage customers warmly, understand their needs, and provide satisfactory solutions.

• Basic Measuring Skills: Accuracy in taking measurements for custom framing projects.

• Computer Skills: Basic proficiency in using computers for point-of-sale (POS) systems, inventory management, and potentially design software.

• Equipment Operation: Ability to learn and safely operate framing equipment, including a glass cutter and potentially a heat press.

• Cash Handling: Experience or aptitude for accurately processing transactions, managing cash, and operating a cash register.

• Merchandising Acumen: Understanding of how to present products attractively and maintain organized displays.

Preferred Skills:

• Retail Sales Experience: Prior experience in a sales-driven retail environment, with a track record of meeting sales targets.

• Custom Framing Experience: Previous hands-on experience in picture framing or a related craft.

• Product Knowledge: Familiarity with art, framing materials, and design principles.

• Inventory Management: Experience with stock counts, replenishment, and visual merchandising.

📝 Enhancement Note: The qualifications have been structured to align with an entry-level retail position, highlighting essential customer-facing skills and the ability to learn technical aspects of custom framing. The "0-2" experience level from the AI data is used to frame these requirements.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typical for this entry-level role, candidates are encouraged to showcase relevant experience through their resume and interview.

• Example Projects: If applicable, describing personal projects involving art, crafts, or detailed work can demonstrate aptitude.

• Customer Interaction Examples: Articulating specific instances where you provided excellent customer service or solved a customer's problem.

• Process Improvement Ideas: Thinking about how to improve the customer framing experience or streamline in-store processes can be valuable.

• Metrics Demonstration: While not a formal portfolio piece, being prepared to discuss how you contributed to sales or customer satisfaction in previous roles is key.

Process Documentation:

• Workflow Understanding: Demonstrate an understanding of how a custom framing order progresses from consultation to completion.

• SOP Adherence: Show an ability to follow established Standard Operating Procedures for framing, sales, and store operations.

• Performance Measurement: Be ready to discuss how you would track your own performance in terms of sales, order accuracy, and customer feedback.

📝 Enhancement Note: For an entry-level retail role, a traditional "portfolio" is less common. This section focuses on how a candidate can demonstrate their skills and understanding through their resume, interview answers, and conceptual thinking about processes relevant to the role. The emphasis is on practical application rather than formal documentation.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans (eligibility may vary based on hours worked).

• Paid Time Off: Accrual of paid time off for eligible part-time employees.

• Tuition Assistance: Opportunities for financial support for continuing education.

• Employee Discounts: Significant discounts on Michaels products and services, including custom framing.

• Retirement Savings Plan: Potential access to a 401(k) or similar retirement savings plan.

• Employee Assistance Program (EAP): Support services for personal and work-related challenges.

Working Hours:

• This is a part-time position, with expected hours likely ranging from 15-25 hours per week.

• Flexibility is required, as work hours will include nights, weekends, and potentially early mornings, aligning with retail operating schedules. The role involves standing for long periods and requires physical stamina.

📝 Enhancement Note: A salary range has been estimated based on general retail industry benchmarks for part-time, entry-level positions in the specified geographic location. Benefits information is drawn directly from the provided company description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 1,000 employees globally, with a significant retail footprint across North America). Michaels operates over 1,300 stores.

Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing presence in the arts and crafts retail sector.

Team Structure:

• Store-Level Operations: This role is part of a store's operational team, reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Custom Framing Manager or Lead Framer.

• Cross-Functional Collaboration: The role requires collaboration with other store associates, including sales floor staff, cashiers, and potentially truck unload teams.

• Customer-Centric Approach: The culture emphasizes a strong focus on customer experience, creativity, and fostering a passion for arts and crafts.

Methodology:

• Customer Engagement: Focus on building relationships and providing personalized service to drive sales and customer loyalty.

• Process Adherence: Emphasis on following Standard Operating Procedures (SOPs) for consistent quality, safety, and operational efficiency.

• Data-Driven Operations (Store Level): While not as complex as corporate revenue operations, store performance is tracked through sales metrics, inventory levels, and customer feedback.

Company Website: https://www.michaels.com

📝 Enhancement Note: The company context has been fleshed out using general knowledge of Michaels Stores and the provided description, focusing on how these elements impact a retail operations role. Data points like company size and founding date add depth.

📈 Career & Growth Analysis

Operations Career Level:

Reporting Structure:

• Reports directly to the Custom Framing Manager or Store Management.

Operations Impact:

• Directly impacts store revenue through custom framing sales and customer retention.

• Contributes to operational efficiency by maintaining department standards and supporting inventory management.

Growth Opportunities:

• Skill Development: Opportunities to become a highly skilled custom framer, mastering techniques and design principles.

• Retail Advancement: Potential to move into roles such as Custom Framing Lead, Assistant Store Manager, or Store Manager.

• Specialization: Could lead to roles in visual merchandising, inventory management, or other specialized areas within Michaels.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail experience.

📝 Enhancement Note: This section analyzes the role's position within a typical retail career path, highlighting potential growth trajectories and the direct impact of an entry-level operations position on business outcomes.

🌐 Work Environment

Office Type:

• This is a public retail store environment. The primary workspace is the sales floor and the dedicated custom framing shop within the store.

Office Location(s):

• The specific store location is 3771 S Gilbert Rd, Gilbert, Arizona.

Workspace Context:

• Collaborative Environment: Work alongside a team of retail associates in a customer-facing setting.

• Tools and Technology: Access to specialized framing equipment (mat cutters, glass cutters, framing tools), POS systems, and potentially inventory management software.

• Team Interaction: Frequent interaction with colleagues for task coordination, customer assistance, and operational support.

Work Schedule:

• Part-time position requiring flexibility.

• Must be available to work nights, weekends, and potentially early mornings, as dictated by store operating hours and customer traffic.

• The role involves significant time spent standing, bending, lifting, and reaching.

📝 Enhancement Note: The work environment is described with an emphasis on the physical demands and the nature of a retail setting, directly relevant to an on-site role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• In-Person Interview: Typically with the Store Manager or Custom Framing Manager. This will likely involve behavioral questions, situational scenarios, and assessment of customer service aptitude.

• Skills Assessment: May include a practical demonstration of measuring skills or a discussion about how you would approach a customer consultation.

• Company Culture Fit: Evaluation of your alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "assisted X customers per day," "contributed to Y% sales increase").

• "Show, Don't Just Tell": Be prepared to provide specific examples of how you've handled challenging customer situations, demonstrated problem-solving skills, or used your measuring/crafting abilities.

• Conceptual Framing: If you have no direct framing experience, be ready to discuss how your skills in other areas (e.g., attention to detail, spatial reasoning from other hobbies) would translate.

• Enthusiasm for Creativity: Express genuine interest in art, crafts, and helping customers bring their creative visions to life.

Challenge Preparation:

• Customer Scenario: Prepare for questions like, "A customer wants to frame a valuable piece of art with a limited budget. How would you help them?"

• Problem-Solving: Be ready to discuss how you would handle a situation where a framing order is delayed or there's a quality issue.

• Sales Approach: Think about how you would proactively engage customers and identify opportunities for custom framing sales.

📝 Enhancement Note: The application and interview process is tailored for a retail, customer-facing role, focusing on practical skills and behavioral competencies rather than a formal operations portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutter: For precise cutting of mat boards.
  • Glass Cutter: For sizing and shaping glass for frames.
  • Framing Tools: Saws, joiners, staple guns, and other equipment for assembling frames.
  • Heat Press: Potentially used for mounting or applying finishes.

• Point-of-Sale (POS) System: For processing customer transactions, managing sales, and inventory lookups.

• Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

Analytics & Reporting:

• Store Sales Reports: Access to daily, weekly, and monthly sales performance data.

• Inventory Management Systems: Tools for tracking stock levels, managing replenishment, and performing cycle counts.

• Customer Relationship Management (CRM) (Basic): While not a dedicated CRM role, interaction data might be captured through the POS or loyalty programs.

CRM & Automation:

• POS System: Acts as the primary interface for sales and customer data capture.

• Inventory Management Software: May include automated reordering or stock alert features.

• Internal Communication Platforms: For team updates and task management.

📝 Enhancement Note: This section details the specific tools and technology relevant to a custom picture framer in a retail setting, focusing on operational and customer-facing systems.

👥 Team Culture & Values

Operations Values:

• Creativity: A core value, encouraging both personal expression and helping customers realize their creative projects.

• Customer Focus: Prioritizing the customer experience, ensuring satisfaction through helpfulness and personalized service.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide seamless customer service.

• Quality: Commitment to producing high-quality custom framing solutions that meet or exceed customer expectations.

• Integrity: Upholding company policies, ethical standards, and honest practices in all interactions.

Collaboration Style:

• Customer-Centric Collaboration: Working together to ensure each customer receives the best possible service and framing solution.

• Process-Oriented: Adhering to established workflows for framing, sales, and operational tasks to ensure efficiency and consistency.

• Problem-Solving Together: Addressing customer issues or operational challenges as a team to find effective resolutions.

• Knowledge Sharing: Willingness to share tips and techniques for framing, customer service, or store operations with team members.

📝 Enhancement Note: The team culture and values are inferred from Michaels' general branding and mission, applied to the context of a retail store team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Service: Effectively engaging customers for sales while also providing detailed, consultative service for custom framing.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering precise measuring and cutting techniques.

• Customer Expectations: Managing diverse customer needs, budgets, and artistic preferences.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with tools that require dexterity.

• Pace of Retail: Adapting to peak seasons, busy periods, and the general demands of a fast-paced retail environment.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of matting, framing techniques, materials, and design principles.

• Customer Service Mastery: Develop advanced skills in consultative selling and relationship building.

• Retail Operations Knowledge: Gain understanding of inventory management, visual merchandising, and POS operations.

• Potential Advancement: Opportunities to progress within the store hierarchy or specialize in framing.

• Employee Discounts: Leveraging discounts for personal creative projects or learning new crafts.

📝 Enhancement Note: Challenges and growth opportunities are framed around the specific demands of a custom framing role within a retail setting.

💡 Interview Preparation

Strategy Questions:

• Customer Consultation: "Describe how you would approach a customer who is unsure about how to frame their artwork." (Focus on active listening, asking clarifying questions, suggesting options based on their needs and budget).

• Problem-Solving: "What would you do if a customer was unhappy with the final framing of their piece?" (Focus on empathy, understanding the issue, finding a resolution within company policy, and escalating if necessary).

• Sales Technique: "How would you proactively identify opportunities to sell custom framing to customers browsing the store?" (Focus on observation, friendly engagement, and offering value-added services).

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels and specifically in the Custom Framing department?" (Connect your interest to creativity, customer service, or a passion for art/crafts).

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a goal." (Highlight collaboration, communication, and shared responsibility).

• Values Alignment: "How do you embody Michaels' value of creativity in your daily life or work?" (Provide examples of your own creative pursuits or how you help others be creative).

Portfolio Presentation Strategy:

• Resume as a Mini-Portfolio: Emphasize aspects of your resume that highlight relevant skills (e.g., "Detail-Oriented," "Customer-Focused," "Hands-on Experience").

• Anecdotal Evidence: Be ready to provide specific stories or examples from previous jobs or personal projects that demonstrate your capabilities in customer service, problem-solving, or hands-on tasks.

• Conceptual Understanding: If framing is new, articulate your understanding of the process and your eagerness to learn the technical skills. Discuss how your existing skills (e.g., precision, spatial reasoning) are transferable.

• Enthusiasm for Craft: Convey genuine interest in the art of framing and the joy of helping customers preserve and display their memories or artwork.

📝 Enhancement Note: Interview preparation advice is tailored to an entry-level retail position, focusing on behavioral questions, customer service scenarios, and demonstrating transferable skills.

📌 Application Steps

To apply for this Custom Picture Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience (if any), attention to detail, and any experience with hands-on tasks or crafts. Use keywords from the job description.

• Prepare Anecdotes: Gather specific examples from past experiences that demonstrate your ability to handle customer interactions, solve problems, and work efficiently.

• Research Michaels: Familiarize yourself with Michaels' products, services, and company culture, particularly their emphasis on creativity and customer experience.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on providing clear, concise, and positive responses. Be ready to discuss your enthusiasm for the role and your ability to learn quickly.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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