Custom Picture Framer - Part Time

📍 Job Overview

Job Title: Custom Picture Framer - Part Time

Company: Michaels Stores

Location: Tualatin, Oregon, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-09

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service by building relationships and creating personalized custom framing solutions.

• Drive sales and production targets through expert consultation and product knowledge.

• Maintain high standards of store presentation, including merchandising, stock levels, and a clean, organized environment.

• Operate specialized framing equipment safely and efficiently to ensure quality and timely order fulfillment.

• Support overall store operations, including inventory management, cash handling, and Omni-channel processes.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering expert advice and design recommendations to create memorable solutions.

• Execute the Elevated ABC Deliver methodology to build strong customer relationships and drive custom framing sales.

• Accurately complete custom framing orders, adhering to quality standards and production timelines to ensure customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas, including SISO (Shop In Store Only) and Directed Replenishment.

• Provide a welcoming and helpful shopping experience, assisting customers in locating products and offering solutions to meet their creative needs.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and requirements.

• Actively participate in shrink and safety programs, promoting a secure and loss-preventive environment for both team members and customers.

• Contribute to truck un-load and stocking processes, ensuring adherence to truck standards and completion within designated budgets.

• Operate the cash register and execute cash handling procedures with accuracy and integrity, following all company standards.

• Acknowledge all customers promptly, assist with product location, and provide effective solutions to their inquiries.

• Support and execute Omni-channel processes, including but not limited to, buy online, pick up in-store (BOPIS) and ship-from-store.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer sales, operational execution, and adherence to company policies. For operations professionals, this translates to managing a specific department's workflow, ensuring data accuracy in inventory and sales, and contributing to store-level efficiency metrics. The emphasis on "Elevated ABC Deliver" suggests a structured sales and service process that requires systematic execution and tracking.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific degrees are not usually required for this role.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments. Prior experience in sales or custom design is a plus.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and internal applications.

• Fundamental measuring skills for accurate custom framing.

• Ability to learn and operate framing equipment and glass cutters safely and effectively.

• Strong customer service and interpersonal skills for building rapport and providing solutions.

• Basic cash handling and transaction processing capabilities.

• Ability to understand and follow Standard Operating Procedures (SOPs). Preferred Skills:

• Previous retail experience, demonstrating familiarity with store operations and customer engagement.

• Proven experience in selling products or services, with a consultative sales approach.

• Familiarity with design principles or custom creation processes.

• Experience with inventory management and merchandising techniques.

• Ability to work effectively within a team environment.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections suggest that while operational aptitude is key, a strong customer-centric mindset and willingness to learn technical skills are paramount. For operations candidates, this means highlighting transferable skills like process adherence, accuracy, and customer interaction, even if the direct experience is not in framing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate:
  • Process Adherence: Examples of following specific instructions or SOPs to achieve a desired outcome.
  • Accuracy & Quality: Instances where attention to detail led to a high-quality product or error-free transaction.
  • Customer Solutions: Any experience where you helped a customer find the right product or solve a problem.
  • Learning Agility: Demonstrating a capacity to quickly learn new skills or operate new equipment.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes:
  • Workflow Execution: How they approach and complete tasks according to defined steps.
  • Quality Control: Their personal methods for ensuring work is done correctly and to standard.
  • Performance Measurement: How they gauge their own success in a role, particularly in terms of efficiency and customer satisfaction.

📝 Enhancement Note: Given this is an entry-level part-time retail role, a formal "operations portfolio" is unlikely. The enhancement here focuses on translating the job's requirements into what a candidate could showcase that aligns with operational thinking: adherence to process, attention to detail, problem-solving for customers, and a proactive approach to learning and execution.

💵 Compensation & Benefits

Salary Range: For a Part-Time Custom Picture Framer position in Tualatin, Oregon, entry-level retail roles typically range from $15.00 to $18.00 per hour. This estimate is based on industry benchmarks for similar roles in the Portland metropolitan area, considering the current cost of living and competitive retail wages.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Employee discounts on Michaels products and services

Working Hours: This is a part-time position. Specific hours will vary based on store needs and candidate availability, but typically involve a mix of weekdays, evenings, and weekends. The role may require up to 40 hours per week during peak seasons, but is generally less.

📝 Enhancement Note: The salary range is an estimate based on national averages for similar roles and adjusted for the Tualatin, Oregon location. Benefits are listed as provided in the job description; eligibility for some benefits, especially health coverage, often depends on the number of hours worked per week in part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and custom framing, catering to hobbyists, artists, and individuals seeking to personalize their spaces. The industry demands creativity, customer engagement, and efficient inventory management.

Company Size: Michaels operates over 1,300 stores across North America. This large footprint indicates a robust operational infrastructure, standardized processes, and a significant employee base, offering opportunities for structured growth and development.

Founded: Founded in 1973, Michaels has a long-standing history in the retail sector, suggesting established operational procedures, brand recognition, and a mature approach to business.

Team Structure:

• The Custom Picture Framer likely operates within a store team structure, reporting to a Store Manager or an Assistant Store Manager responsible for custom framing operations.

• They will collaborate closely with other store associates, including sales floor staff, cashiers, and potentially other framers or design specialists.

• Cross-functional collaboration is essential for ensuring seamless customer experiences, from initial consultation to order fulfillment and product pickup. Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing personalized solutions, which requires a structured approach to customer interaction and needs assessment.

• Process Standardization: Adherence to SOPs is critical for consistency in product quality, safety, and operational efficiency across all locations.

• Data-Driven Merchandising: While this role is less analytical, the overall company likely uses sales data to inform merchandising and inventory decisions, impacting stock levels and product placement.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context highlights a large, established retail organization with standardized processes. For operations-minded individuals, this means understanding the importance of SOPs, customer relationship management within a retail framework, and how individual roles contribute to broader store performance metrics.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an Entry Level within the retail operations and customer service spectrum. It focuses on direct customer interaction, service delivery, and operational execution within a specific department (Custom Framing). The responsibilities are task-oriented with a strong emphasis on quality and adherence to procedures.

Reporting Structure: The Custom Picture Framer typically reports to the Store Manager or a designated Department Manager/Assistant Manager responsible for the Custom Framing department. This structure allows for direct supervision and feedback on performance, adherence to SOPs, and customer engagement metrics.

Operations Impact: While not a strategic operations role, this position directly impacts store revenue through custom framing sales and customer satisfaction. Efficient and high-quality framing services contribute to repeat business and positive word-of-mouth, indirectly supporting broader operational goals like customer retention and brand loyalty.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing techniques, design principles, and customer consultation, becoming a go-to expert within the store.

• Retail Leadership Path: Potential to advance into roles like Assistant Store Manager or Store Manager by demonstrating strong customer service, operational execution, and leadership potential.

• Cross-Departmental Experience: Gain experience in other store departments, broadening understanding of overall retail operations, merchandising, and inventory management.

• Training & Development: Access to company-provided training on sales techniques, product knowledge, and operational procedures.

📝 Enhancement Note: For individuals aspiring to a career in operations, this entry-level role provides foundational experience in customer interaction, process adherence, and revenue generation within a retail setting. It's a stepping stone to understanding the customer-facing aspects of retail operations before potentially moving into more analytical or managerial roles.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor and the dedicated Custom Framing shop within the store.

Office Location(s): Tualatin, Oregon. The store is located at 7705 SW Nyberg St, Tualatin. This is a standard retail location accessible to the local community.

Workspace Context:

• Customer-Facing Area: The framing counter and sales floor require a professional, welcoming, and well-organized presentation.

• Framing Shop: This area contains specialized equipment like a glass cutter and heat press, requiring a focus on safety protocols and efficient workflow.

• Team Interaction: Opportunities for collaboration with fellow store associates in a dynamic retail environment.

Work Schedule: The role is part-time, with flexible scheduling that will include nights, weekends, and early mornings. This schedule requires adaptability and the ability to manage time effectively to balance work responsibilities with personal commitments.

📝 Enhancement Note: The work environment is typical for retail, emphasizing customer interaction and operational tasks within a defined store space. For operations professionals, understanding the physical demands and the need for consistent performance in a public-facing setting is crucial.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and availability.

• In-Person Interview: This will involve meeting with the Store Manager or Assistant Manager. Expect questions focused on:

  • Customer Service Scenarios: How you handle difficult customers, upsell, or build rapport.
  • Problem-Solving: Hypothetical situations related to framing orders, inventory issues, or customer complaints.
  • Operational Understanding: Your approach to following procedures, maintaining a clean workspace, and operating equipment.
  • Availability & Fit: Confirming your ability to work the required part-time schedule and assessing cultural fit with the store team.

• Skills Assessment (Potentially): You might be asked to demonstrate basic measuring skills or discuss your understanding of the framing process.

Portfolio Review Tips:

• No Formal Portfolio Required: For this role, a traditional portfolio is not expected. Instead, focus on articulating your experiences during the interview.

• Highlight Relevant Experiences: Be ready to discuss past roles where you demonstrated strong customer service, attention to detail, ability to learn new skills, or experience with sales.

• Quantify Achievements: If you have sales experience, be prepared to mention any targets you met or exceeded. For customer service, describe situations where you went above and beyond.

• Showcase Process Thinking: When discussing past roles, explain how you followed procedures, managed your time, or ensured accuracy in your tasks.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions like: "A customer wants a frame for a unique piece of art. How would you approach helping them?" or "What would you do if you noticed a safety hazard in the framing area?"

• Demonstrate Enthusiasm: Show genuine interest in custom framing and helping customers bring their creative visions to life.

• Prepare Questions: Have thoughtful questions ready about the team, daily operations, training, and growth opportunities within Michaels.

📝 Enhancement Note: The interview process for this role is geared towards assessing customer service aptitude, basic operational understanding, and cultural fit rather than deep analytical or strategic operations skills. Candidates should focus on demonstrating reliability, a customer-first mindset, and a willingness to learn.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Proficiency or ability to learn to operate specialized machinery such as mat cutters, frame saws, assembly tools, and potentially heat presses or mounting equipment.

• Glass Cutter: Essential for sizing glass and acrylic for frames.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate sizing.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing sales data, and handling customer orders.

• Inventory Management Systems: Potentially used for tracking frame stock, mat boards, and other framing supplies.

CRM & Automation:

• Customer Relationship Management (CRM) elements: Through the POS system and sales interactions, building customer profiles and tracking preferences for repeat business.

• Order Management System: Integrated with the POS, this system tracks custom framing orders from creation to completion.

📝 Enhancement Note: The technology stack for this role is primarily hands-on and process-driven, focusing on specialized equipment and basic retail systems. For operations professionals, understanding how these tools contribute to product quality, efficiency, and customer satisfaction is key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive, personalized experience in the framing process.

• Quality & Craftsmanship: Commitment to producing high-quality, durable custom frames that meet customer expectations.

• Efficiency & Accuracy: Performing tasks promptly and precisely to meet production deadlines and minimize errors.

• Teamwork & Collaboration: Working cooperatively with store colleagues to ensure smooth store operations and excellent customer service across all departments.

• Safety & Compliance: Adhering to all safety protocols and company policies to maintain a secure and compliant work environment.

Collaboration Style:

• Cross-Functional Support: Willingness to assist colleagues in other departments when needed, and to receive support from them.

• Open Communication: Clear and respectful communication with supervisors and team members regarding orders, inventory, and customer feedback.

• Shared Responsibility: Contributing to the overall success of the store by taking ownership of tasks and supporting team goals.

📝 Enhancement Note: The culture at Michaels, as reflected in this role, emphasizes a blend of customer-centricity, operational execution, and teamwork. For operations professionals, this means understanding how to apply process discipline within a collaborative, service-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing time to engage customers for sales consultations while also completing framing orders accurately and on time.

• Handling Diverse Customer Needs: Meeting the unique and sometimes complex framing requests of a wide range of customers.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles for effective customer consultations.

• Maintaining Standards: Consistently adhering to SOPs, quality control measures, and visual merchandising guidelines in a fast-paced retail environment.

Learning & Development Opportunities:

• Custom Framing Expertise: Developing in-depth knowledge of framing materials, techniques, and design best practices.

• Sales & Customer Engagement: Enhancing consultative selling skills and building strong customer relationships.

• Retail Operations Fundamentals: Gaining practical experience in inventory management, merchandising, cash handling, and customer service within a large retail chain.

• Potential for Advancement: Opportunities to grow into leadership roles within the store by demonstrating proficiency and a commitment to company values.

📝 Enhancement Note: This section outlines the typical hurdles and developmental pathways for an entry-level retail role with specialized functions. For operations candidates, recognizing these challenges helps in preparing for the role and identifying areas for skill development that can be leveraged in future operations-focused positions.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a situation where a customer is unhappy with their framing order, or how you would approach a customer who seems hesitant. Focus on empathy, problem-solving, and adhering to company policy.

• Process Adherence: Questions might involve how you ensure accuracy when following instructions, or what you do if you're unsure about a procedure. Emphasize your commitment to following SOPs and seeking clarification.

• Sales Approach: Discuss how you would identify customer needs, recommend solutions, and close a sale for custom framing services. Highlight your ability to upsell or cross-sell complementary products.

Company & Culture Questions:

• Motivation: Why are you interested in working at Michaels and specifically in custom framing?

• Teamwork: Describe a time you worked effectively as part of a team to achieve a common goal.

• Values Alignment: How do you embody values like customer focus, quality, and efficiency in your work? Research Michaels' stated values and be ready to connect your experiences to them.

Portfolio Presentation Strategy:

• Verbal "Portfolio": Since there's no formal portfolio, prepare to verbally walk through specific examples from your past experiences that demonstrate the required skills.

• STAR Method: Use the STAR method (Situation, Task, Action, Result) to structure your answers for behavioral questions. This helps provide clear, concise examples of your capabilities.

• Focus on Transferable Skills: Emphasize how your past experiences in customer service, sales, or any role requiring attention to detail and following procedures are directly applicable to the Custom Picture Framer role.

📝 Enhancement Note: Interview preparation for this role should focus on showcasing a strong customer service orientation, a proactive and reliable work ethic, and an aptitude for learning specific operational processes and sales techniques.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any instances where you demonstrated attention to detail, accuracy, or the ability to follow procedures. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "inventory."

• Prepare Your "Verbal Portfolio": Think of specific examples from past jobs or even personal projects that showcase your ability to handle customer interactions, solve problems, follow instructions meticulously, and achieve results.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and the importance of the Custom Framing department to their overall business. Understand their commitment to creativity and customer experience.

• Practice Interview Responses: Rehearse answers to common interview questions, particularly those related to customer service scenarios, handling challenges, and your motivation for applying.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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