Custom Picture Framer

📍 Job Overview

Job Title: Custom Picture Framer

Company: Michaels Stores

Location: Mesa, Arizona, United States (1628 S Signal Butte Rd)

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-25

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Engage customers to build strong relationships and deliver memorable custom framing solutions.

• Drive sales and production targets through personalized customer interactions and elevated service delivery.

• Ensure high-quality and timely completion of all custom framing orders according to established standards.

• Maintain store readiness through effective merchandising, stock management, and a clean, clutter-free environment.

• Provide exceptional customer service by assisting shoppers, locating products, and offering solutions.

📝 Enhancement Note: This role is positioned within a retail operations context, focusing on direct customer engagement, sales generation, and in-store operational execution. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales techniques within the framing department.

📈 Primary Responsibilities

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements, executing company policies and standards consistently.

• Actively build customer relationships using the "Elevated ABC Deliver" methodology to create custom framing solutions, thereby driving sales and production results.

• Complete custom framing orders with a high degree of quality and within specified timelines, ensuring customer satisfaction.

• Maintain the ready-made frame department, along with other assigned areas, including SISO (Shop In Store Out) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting customers with product location and offering solutions to meet their needs, ensuring a well-merchandised and fully stocked store.

• Support company-wide shrink and safety programs through diligent adherence to procedures and proactive identification of potential issues.

• Interact with colleagues and customers in an accepting and respectful manner, maintaining a positive and professional demeanor even in challenging situations, and promoting organizational vision and values.

• Participate effectively in truck unloading and stocking processes, ensuring truck standards are met and operations are completed within budget.

• Operate the cash register and execute cash handling procedures according to established standards, ensuring accuracy and security.

• Acknowledge all customers promptly, assist them in locating products, and provide effective solutions to their needs.

• Support and execute Omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, operational execution, and customer service within a retail environment. The emphasis on SOPs, safety, and compliance is standard for retail operations, while the "Elevated ABC Deliver" points to a specific sales training methodology.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and order entry.

• Fundamental measuring skills for accurate custom framing.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with a friendly and helpful demeanor.

• Basic merchandising skills to maintain department appearance.

• Cash handling proficiency for accurate transactions.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines.

• Good communication and interpersonal skills for customer and team interaction.

• Ability to work a flexible schedule, including nights, weekends, and early mornings. Preferred Skills:

• Prior retail experience, ideally in a specialty or art/crafts environment.

• Proven experience in selling products or services to customers.

• Familiarity with custom framing processes or art display techniques.

• Experience with inventory management and replenishment.

📝 Enhancement Note: The required skills are foundational for a retail associate role, with a specific emphasis on the technical aspects of custom framing. Preferred skills indicate that candidates with direct sales or specialized retail experience will have an advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight past achievements in customer service, sales, or operational efficiency in their resume or during interviews.

• Examples of successful problem-solving in a customer-facing scenario.

• Demonstrations of attention to detail in previous work, particularly related to accuracy and quality.

• Any experience with visual merchandising or maintaining organized work areas. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Ability to follow established workflows for order taking, production, and customer fulfillment.

• Willingness to learn and apply new processes related to Omni-channel fulfillment and inventory management.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is less common. The focus is on demonstrating transferable skills and a commitment to following established processes, which can be showcased through resume bullet points and interview examples.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time, entry-level retail positions in Mesa, Arizona, the hourly wage is estimated to be between $13.00 - $16.00 per hour. This range can vary based on experience and specific store needs.

Benefits:

• 401(k) with employer match (eligibility criteria apply)

• Employee Assistance Program

• Medical coverage (eligibility criteria apply)

• Dental coverage (eligibility criteria apply)

• Vision coverage (eligibility criteria apply)

• Telemedicine services

• Flexible spending accounts (eligibility criteria apply)

• Commuter benefits (eligibility criteria apply)

• Tuition assistance

• Adoption assistance

• Employee discounts on Michaels products and partner programs.

Working Hours: This is a part-time position. The typical working hours will align with retail operational needs, which may include nights, weekends, and early mornings. The total weekly hours can vary but are generally expected to be less than 30-35 hours per week.

📝 Enhancement Note: The salary estimate is based on typical entry-level retail wages in the specified location. The benefits listed are comprehensive for a retail organization and may have specific eligibility requirements based on hours worked and employment status.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home decor, serving a broad customer base interested in creative pursuits and DIY projects.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail organization with a significant employee base.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, known for its focus on creativity and celebration.

Team Structure:

• The Custom Picture Framer will likely be part of a store-level team, reporting to a Framing Department Manager or a Store Manager.

• The team typically includes various roles such as Sales Associates, Cashiers, and specialized department leads.

• Collaboration is expected with other store team members for general store operations, customer assistance, and inventory management. Methodology:

• Customer-centric approach: Emphasis on building relationships and providing personalized solutions.

• Process-oriented: Adherence to Standard Operating Procedures (SOPs) for consistent service delivery and operational efficiency.

• Sales-driven: Focus on achieving sales and production targets through effective customer engagement.

• Teamwork: Collaborative environment where members support each other to meet store goals.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels fosters a culture centered around creativity and customer engagement within a structured retail operational framework. The team structure is typical of a large retail chain, emphasizing collaboration and adherence to company-wide standards.

📈 Career & Growth Analysis

Operations Career Level: This role is at an entry-level or junior associate level within retail operations. It focuses on executing defined tasks related to customer service, sales, and department-specific operations.

Reporting Structure: The Custom Picture Framer will report to a Department Manager (likely for Framing) or a Store Manager, with guidance from senior sales associates or team leads.

Operations Impact: This role directly impacts customer satisfaction through personalized service and quality framing. It also contributes to store revenue through sales of custom framing services and related products, as well as maintaining store presentation standards that influence overall shopping experience.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, advanced sales strategies ("Elevated ABC Deliver"), and POS system operations.

• Career Advancement: Potential to progress to roles like Senior Custom Framer, Department Manager, or move into other operational areas within Michaels, such as Visual Merchandising or Inventory Management.

• Leadership Potential: With demonstrated success, there may be opportunities for team lead positions or supervisory roles within a store.

📝 Enhancement Note: This role serves as a foundational stepping stone within Michaels' retail operations. Growth potential is tied to mastering core responsibilities, developing customer relationships, and demonstrating a commitment to sales and operational excellence.

🌐 Work Environment

Office Type: This is a retail store environment. The workspace includes the sales floor, a dedicated custom framing shop area, and stock rooms.

Office Location(s): The specific store is located at 1628 S Signal Butte Rd in Mesa, Arizona. This is a public retail setting.

Workspace Context:

• The framing shop area involves specialized equipment and materials, including glass cutters and heat presses, requiring careful handling and adherence to safety protocols.

• The sales floor requires constant movement and interaction with customers, necessitating standing for extended periods.

• Stock rooms may not always be climate-controlled, and tasks like truck unloading can involve exposure to varied temperatures.

• The environment is dynamic, with customer traffic and operational demands throughout the day.

Work Schedule: The schedule is flexible and part-time, accommodating evenings, weekends, and early mornings as dictated by store operating hours and customer demand.

📝 Enhancement Note: The work environment is typical of a busy retail store with a specialized department. It requires physical stamina, adaptability to different tasks, and a strong focus on safety, especially within the framing shop.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete online application.

• Phone Screen: A brief call with an HR representative or hiring manager to assess basic qualifications and interest.

• In-Person Interview: Typically involves a one-on-one or panel interview with the Store Manager or Framing Department Manager. This will assess customer service skills, problem-solving abilities, and fit with company culture.

• Skills Assessment: May include a practical demonstration of basic measuring skills or a scenario-based question about handling customer requests.

• Onboarding: If selected, proceed with background checks and new hire orientation.

Portfolio Review Tips:

• While a formal portfolio isn't required, be prepared to discuss past experiences that demonstrate relevant skills.

• Use the STAR method (Situation, Task, Action, Result) to describe examples of excellent customer service, successful sales interactions, or instances where you solved a problem effectively.

• Highlight any experience with detailed work, accuracy, or managing multiple tasks in a previous role.

• Be ready to articulate your understanding of customer service and why you are interested in custom framing. Challenge Preparation:

• Prepare for questions about how you would handle difficult customers or specific framing requests.

• Think about how you would approach upselling or recommending complementary products.

• Be ready to discuss your understanding of quality standards and attention to detail in a product or service context.

• Familiarize yourself with Michaels' general product offerings and customer base to demonstrate genuine interest.

📝 Enhancement Note: The interview process is standard for retail roles, focusing on customer service, operational capabilities, and cultural fit. Preparation should emphasize practical examples of skills and a customer-centric mindset.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, order entry, and customer management.

• Custom Framing Equipment: Including mat cutters, framing saws, staple guns, and potentially heat presses for specific framing applications.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for framing.

• Basic Computer Software: For general store operations, communication, and potentially order tracking.

Analytics & Reporting:

• While direct involvement in complex analytics is unlikely for this role, understanding sales performance metrics for custom framing (e.g., units sold, revenue generated) will be beneficial.

• Awareness of inventory levels and replenishment needs. CRM & Automation:

• The POS system may have basic CRM functionalities for customer lookup and order history.

• Limited automation is expected at this level; focus is on manual execution of processes.

📝 Enhancement Note: The technology stack is focused on the direct operational tools used in a retail environment, with specific emphasis on point-of-sale and custom framing equipment. Proficiency in basic computer use and a willingness to learn specialized equipment are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping and service experience.

• Creativity & Inspiration: Fostering an environment that supports creative expression and helps customers bring their ideas to life.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations.

• Teamwork & Respect: Working collaboratively with colleagues and treating everyone with respect, contributing to a positive work environment.

• Integrity & Accountability: Upholding company policies, ethical standards, and taking responsibility for one's actions and contributions.

Collaboration Style:

• Cross-functional Support: Assisting colleagues in other departments when needed to ensure smooth store operations and excellent customer service.

• Open Communication: Encouraging clear communication regarding orders, customer requests, and operational needs.

• Shared Responsibility: Contributing to the overall success of the store by fulfilling duties diligently and supporting team goals.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational excellence, underpinned by strong customer service values and a collaborative team spirit.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Customer Expectations: Balancing customer desires with practical framing possibilities, material limitations, and pricing.

• Time Management: Efficiently completing framing orders while also attending to walk-in customers and other store duties.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools that require dexterity.

• Learning Specialized Skills: Mastering the intricacies of custom framing, including design principles, material selection, and equipment operation.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in design, material knowledge, and framing techniques.

• Sales & Customer Relationship Building: Enhance abilities in consultative selling and customer engagement.

• Operational Proficiency: Gain experience in retail operations, inventory management, and POS system usage.

• Cross-Training: Opportunities to learn about other departments within Michaels, broadening retail operational knowledge.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with a specialized service component. Growth opportunities focus on developing craft skills, sales acumen, and broader retail operational experience.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer. What was the situation, and what was the outcome?" (Assesses customer service skills and problem-solving).

• "How would you handle a customer who is unhappy with the proposed framing solution or pricing?" (Tests conflict resolution and sales negotiation skills).

• "Imagine a customer wants to frame a valuable piece of art. What steps would you take to ensure their satisfaction and the integrity of the artwork?" (Evaluates attention to detail, knowledge of materials, and process adherence). Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in custom framing?" (Assesses motivation and alignment with company values).

• "How do you approach teamwork in a retail setting?" (Gauges collaboration skills and understanding of team dynamics).

• "What does 'good customer service' mean to you in a retail environment?" (Explores customer-centric mindset). Portfolio Presentation Strategy:

• Prepare specific examples from past roles that demonstrate:

  • Excellent customer interactions and problem-solving.
  • Attention to detail and commitment to quality.
  • Any experience with sales or achieving targets.
  • Ability to learn and operate new equipment or processes.

• Be ready to discuss your understanding of the custom framing process and its importance to customers.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service, problem-solving abilities, attention to detail, and a genuine interest in Michaels and the custom framing craft.

📌 Application Steps

To apply for this Custom Picture Framer position:

• Visit the Michaels Careers website or the provided Workday job link to submit your online application.

• Resume Optimization: Tailor your resume to highlight relevant experience in customer service, retail, sales, and any mention of detail-oriented tasks or experience with tools/equipment. Quantify achievements where possible (e.g., "Improved customer satisfaction scores by X%" or "Consistently met/exceeded sales targets").

• Prepare for Interview: Practice answering common retail interview questions, focusing on the STAR method for behavioral questions. Be ready to discuss your understanding of custom framing and customer engagement.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings, and the role of custom framing within their business. Understand their commitment to creativity and customer experience.

• Highlight Relevant Skills: Be prepared to discuss your basic computer skills, measuring abilities, and comfort with operating machinery like glass cutters and framing equipment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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