Custom Picture Framer

📍 Job Overview

Job Title: Custom Picture Framer

Company: Michaels Stores

Location: Cockeysville, Maryland, United States

Job Type: PART_TIME

Category: Retail Operations

Date Posted: May 08, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service and build strong customer relationships by providing expert custom framing solutions that meet individual needs and preferences.

• Drive sales for the custom framing department through effective consultative selling, product knowledge, and a focus on customer satisfaction.

• Maintain high standards of store presentation, including merchandising the ready-made frame department and ensuring a clean, safe, and clutter-free shopping environment.

• Accurately execute framing orders from concept to completion, adhering to quality standards and production timelines.

• Perform essential retail operations, including cash handling, inventory management, and supporting omnichannel processes.

📝 Enhancement Note: This role is firmly rooted in retail operations, with a specialized focus on the custom framing department. Success will hinge on balancing direct customer interaction, sales generation, and precise production work within the store's operational framework. The "Elevated ABC Deliver" mentioned suggests a structured approach to customer engagement and sales, emphasizing relationship building and solution-oriented selling.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging with them, understanding their framing needs, and offering tailored solutions using the "Elevated ABC Deliver" methodology.

• Consult with customers on design choices, material selection (mats, frames, glass), and layout to create memorable and high-quality custom framing experiences.

• Accurately measure artwork/items for framing and translate customer selections into detailed work orders for production.

• Operate and maintain custom framing equipment (e.g., mat cutters, framing tools, glass cutters) safely and efficiently to produce orders to exact specifications.

• Complete framing orders with a high degree of precision, quality, and within established production timelines to ensure customer satisfaction and repeat business.

• Manage and merchandise the ready-made frame department, ensuring product is well-presented, organized, and stocked according to planograms and company standards.

• Execute stock replenishment for both custom framing components and general store merchandise, adhering to SISO (Sales In, Stock Out) and Directed Replenishment processes.

• Operate the cash register accurately, handle cash and other payment methods according to established procedures, and manage end-of-day financial reconciliation.

• Assist customers in locating products, answering inquiries, and providing solutions to enhance their shopping experience, fostering a well-merchandised and in-stock store.

• Support and participate in omnichannel processes, such as fulfilling online orders or assisting with in-store pickup.

• Adhere strictly to Standard Operating Procedures (SOPs), company programs, and safety protocols to ensure compliance, minimize shrink, and maintain a secure work environment.

• Participate actively in truck unload and stocking processes to ensure efficient inventory intake and adherence to store standards.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, production, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a specific customer engagement model that candidates should research. The mention of "SISO and Directed Replenishment" points to inventory management systems that may be in place.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic software applications, and potentially internal ordering or inventory systems.

• Measuring Skills: Accurate and precise measuring skills are critical for custom framing orders.

• Customer Service Excellence: Ability to engage customers, understand their needs, build rapport, and provide solutions in a friendly and professional manner.

• Sales Acumen: Aptitude for consultative selling, identifying customer needs, recommending products, and closing sales.

• Operational Dexterity: Ability to operate framing equipment, including glass cutters, mat cutters, and other specialized tools safely and effectively.

• Cash Handling Proficiency: Accuracy and integrity in processing transactions, managing cash, and balancing registers.

• Merchandising Skills: Understanding of visual presentation principles to maintain an appealing and organized retail space.

• Problem-Solving: Ability to address customer concerns, resolve issues, and find creative solutions within operational guidelines.

Preferred Skills:

• Previous retail experience, particularly in specialty departments or custom services.

• Prior experience in selling products or services, with a track record of meeting sales targets.

• Familiarity with art, design principles, or decorative arts that might inform framing choices.

• Experience with inventory management and stock replenishment processes.

📝 Enhancement Note: The requirements are entry-level but emphasize practical skills and a customer-centric mindset. The "Elevated ABC Deliver" methodology, if it involves specific sales techniques or CRM interaction, would be a significant advantage for candidates to research and highlight if they have similar experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful customer interactions leading to sales, focusing on problem-solving and solution-oriented approaches.

• Examples of creative solutions developed for unique framing challenges (e.g., odd-shaped items, multi-opening mats, shadow boxes).

• Evidence of maintaining organized work areas and managing multiple tasks efficiently.

Process Documentation:

• Ability to follow and adhere to Standard Operating Procedures (SOPs) for custom framing, sales, and store operations.

• Documented understanding of workflow from customer consultation, design, order entry, production, to final product delivery.

• Examples of how processes were improved or made more efficient in prior roles, even if informal.

• Familiarity with point-of-sale (POS) systems and order management processes.

📝 Enhancement Note: While a formal "portfolio" might not be expected for an entry-level role, candidates are strongly encouraged to prepare examples of their customer service, sales, and problem-solving abilities. Demonstrating an understanding of process and a commitment to quality execution will be critical during interviews.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour This range is provided based on the information supplied for this role in Cockeysville, Maryland. Compensation is commensurate with experience and qualifications.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision insurance plans.

• Paid Time Off (PTO): Accrued paid time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services, making creativity more accessible.

• Other Benefits: Potential for additional benefits as outlined by the company, promoting overall well-being.

Working Hours: This is a PART_TIME position. Actual hours will vary based on business needs and scheduling, potentially including nights, weekends, and early mornings as noted in the work environment section. While not explicitly stated, part-time roles may offer some flexibility in scheduling, though adherence to store operating hours is paramount.

📝 Enhancement Note: The salary range provided ($15.25 - $17.90/hour) aligns with entry-level retail positions in the specified location. The benefits package is comprehensive for a part-time role, with a strong emphasis on health and development. The mention of "40 hours" in the input data for ai_working_hours contradicts the PART_TIME employment type; typically, part-time roles are under 30-35 hours. This discrepancy should be clarified with the employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer dedicated to inspiring and serving the creative customer.

Company Size: Large corporation with over 1,300 stores across North America, indicating a structured, established operational environment.

Founded: 1973. With decades of experience, Michaels has a deep understanding of its market and customer base, translating into established operational processes and customer engagement strategies.

Team Structure:

• The role is part of a store-level team, reporting to store management (e.g., Framing Department Manager, Assistant Store Manager, or Store Manager).

• Collaboration is expected with fellow sales associates, stock team members, and potentially other department specialists.

Methodology:

• Data Analysis: While not directly a data analyst role, understanding sales trends, inventory levels, and customer preferences is implicitly part of effective merchandising and sales.

• Workflow Planning: Executing daily tasks, managing framing orders, and stocking shelves requires adherence to planned workflows and SOPs.

• Automation: Primarily manual processes with POS systems and potentially inventory scanners. The focus is on efficient manual execution rather than system automation.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates within a competitive retail landscape, emphasizing customer experience and creative product offerings. The company culture likely values creativity, customer engagement, and operational efficiency within a structured retail environment. The "Elevated ABC Deliver" is a key operational methodology to understand.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position focused on front-line retail operations and specialized department execution (Custom Framing). It serves as a foundational role for individuals interested in retail careers.

Reporting Structure: Reports to store management. The direct supervisor will likely oversee daily tasks, performance, and adherence to operational standards.

Operations Impact: This role directly impacts store revenue through sales of custom framing and ready-made products, as well as customer satisfaction by providing expert service and quality products. Positive customer experiences contribute to repeat business and brand loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, consultative sales, and advanced customer service skills.

• Department Specialization: Potential to become a subject matter expert within the Custom Framing department, potentially leading to a lead or supervisory role within that department.

• Retail Advancement: Path to other retail roles within Michaels, such as Shift Supervisor, Assistant Store Manager, or roles in visual merchandising or inventory management, based on performance and expressed interest.

• Cross-Training: Opportunity to gain experience in other store departments, broadening operational knowledge.

📝 Enhancement Note: For individuals starting in retail, this role offers a clear path for skill development within a specialized department and the broader retail organization. Demonstrating reliability, strong customer service, and an aptitude for sales and production will be key to advancement.

🌐 Work Environment

Office Type: Public retail store setting. This is a hands-on role requiring constant interaction with customers and the store environment.

Office Location(s): Cockeysville, Maryland. The specific store location details are provided.

Workspace Context:

• Collaborative Environment: Work alongside a team of retail associates, contributing to a shared goal of customer satisfaction and store operational excellence.

• Tools & Technology: Access to POS systems, framing equipment, glass cutters, and other retail operational tools. The framing shop area is a specialized workspace.

• Team Interaction: Regular interaction with colleagues for task coordination, support, and knowledge sharing, particularly within the framing department.

Work Schedule: This is a PART_TIME position. Work hours will include nights, weekends, and early mornings, reflecting typical retail operating schedules. The environment is climate-controlled in public areas, with potential for non-climate-controlled stock rooms. Some outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. Candidates should be prepared for varied shifts and the physical demands of the role. The framing shop itself is a specialized environment with specific tools and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an online application and potentially a brief phone screen with an HR representative or hiring manager.

• In-Person Interview: Expect a one-on-one or panel interview with the Store Manager or Framing Department Manager. This will likely include behavioral questions assessing customer service, sales aptitude, and problem-solving skills.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer consultation for custom framing.

• Situational Questions: Questions will focus on how you would handle common retail scenarios, such as dealing with difficult customers, managing multiple tasks, or ensuring product availability.

• Cultural Fit: Assessment of alignment with Michaels' values, focusing on creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Prepare Case Studies: For this role, think about specific examples of times you provided excellent customer service, solved a customer's problem, or successfully sold a product or service.

• Highlight Relevant Skills: Be ready to discuss your measuring abilities, comfort with tools, and any experience with sales or customer interaction.

• Demonstrate Process Understanding: While you won't have a formal portfolio, be prepared to talk about how you would approach the framing process from customer interaction to order completion.

• Quantify Achievements: If you have any past achievements that can be quantified (e.g., exceeded sales targets, improved customer satisfaction scores), be ready to share them.

Challenge Preparation:

• Customer Interaction Scenarios: Practice how you would greet a customer, identify their needs for custom framing, and guide them through the selection process.

• Problem-Solving Scenarios: Prepare for questions about how you would handle a customer complaint regarding a framing order or a product issue.

• Operational Awareness: Be ready to discuss your understanding of basic retail operations like cash handling, merchandising, and inventory management.

📝 Enhancement Note: While a formal portfolio isn't explicitly required, candidates should prepare to showcase their skills and experience through detailed examples during the interview. Understanding the "Elevated ABC Deliver" methodology and how it applies to customer engagement will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing tools, glass cutters, potentially heat presses, and other specialized machinery.

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

• Basic Hand Tools: For assembly and finishing of frames.

Analytics & Reporting:

• Sales Reports: Generated by the POS system to track individual and department sales performance.

• Inventory Management Systems: Potentially used for tracking stock levels of framing materials and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM): While not explicitly detailed, the "Elevated ABC Deliver" methodology likely involves some form of customer data capture or relationship tracking within the POS or a separate system.

• Order Management System: Integrated with POS for custom framing orders, tracking production status.

📝 Enhancement Note: The technology stack is primarily focused on operational tools for sales, production, and basic inventory management. Proficiency with POS systems and the ability to quickly learn specialized framing equipment are key technical requirements.

👥 Team Culture & Values

Operations Values:

• Creativity & Innovation: Encouraging new ideas for framing solutions and customer experiences.

• Customer Focus: Prioritizing customer satisfaction through excellent service and quality products.

• Teamwork & Collaboration: Working together to achieve store goals and support colleagues.

• Integrity & Respect: Upholding ethical standards and treating all individuals with respect.

• Efficiency & Accountability: Striving for operational excellence and taking responsibility for tasks and outcomes.

Collaboration Style:

• Cross-Functional Integration: Seamlessly working with other store departments to assist customers and fulfill orders.

• Process Adherence: Valuing and following established procedures to ensure consistency and quality in all operations.

• Knowledge Sharing: Willingness to share best practices and support team members in learning new skills, particularly within the framing department.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational discipline, driven by a strong customer focus. Team members are expected to be collaborative, reliable, and committed to upholding company standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, order production, sales, and general store duties simultaneously.

• Meeting Production Deadlines: Ensuring custom framing orders are completed accurately and on time, especially during peak periods.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements.

• Physical Demands: Standing for long periods, lifting heavy items, and working with specialized tools can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in custom framing design, material selection, and production techniques.

• Sales & Customer Engagement: Enhance consultative selling abilities and customer relationship management through hands-on experience and potential training.

• Retail Operations Knowledge: Gain a comprehensive understanding of store operations, inventory management, and merchandising.

• Career Progression: Opportunities to advance within Michaels' retail structure through demonstrated performance and initiative.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in a creative field while gaining broad retail operational experience. Overcoming the challenges will require strong organizational skills, a proactive attitude, and a commitment to continuous learning.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. How did you approach the situation, and what was the outcome?" Focus on empathy, problem-solving, and customer satisfaction.

• Sales Approach: "How would you approach a customer who is unsure about their framing choices? What questions would you ask to guide them?" Prepare to discuss consultative selling techniques and understanding customer needs.

• Problem-Solving: "Imagine a customer is unhappy with a framing order. How would you handle this situation?" Be ready to discuss de-escalation, understanding the issue, and finding a resolution within company policy.

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, and specifically in the Custom Framing role?" Connect your interest to creativity, customer service, and the specific role responsibilities.

• Teamwork: "Describe a time you worked effectively as part of a team. What was your role, and how did you contribute to the team's success?"

• Values Alignment: "How do you embody creativity and customer focus in your work?" Be prepared to give examples that align with Michaels' stated values.

Portfolio Presentation Strategy:

• Verbal Case Studies: Since a formal portfolio is unlikely, prepare to verbally walk through specific examples of your past experiences that demonstrate your skills in customer service, sales, problem-solving, and attention to detail.

• Highlight Relevant Skills: Clearly articulate your measuring skills, comfort with tools, and any experience with sales or customer interaction during the interview.

• Showcase Understanding of Process: Discuss how you would approach the custom framing process from start to finish, emphasizing accuracy and customer satisfaction.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, situational judgment, and demonstrating a genuine interest in both the company and the specific role. Understanding and referencing Michaels' values and the "Elevated ABC Deliver" methodology will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any measuring or manual dexterity skills, and any experience with POS systems or retail operations. Quantify achievements where possible.

• Prepare for Behavioral Questions: Practice answering common interview questions related to customer service, sales, teamwork, and problem-solving using the STAR method (Situation, Task, Action, Result).

• Research Michaels: Familiarize yourself with Michaels' products, services, company values, and the "Elevated ABC Deliver" customer engagement approach. Understand their position in the arts and crafts retail market.

• Portfolio Readiness: Mentally prepare specific examples (verbal case studies) that showcase your ability to handle customer interactions, solve problems, and execute tasks accurately, as you may be asked to elaborate on these during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.